c00lindeed
Google
Excellent location, very clean and comfortable rooms. However, the check-in was chaotic because of covid (no breakfast vouchers in the room contrary to what was advised, no wifi password, no one at reception etc). Also, when you open a soap or shower gel and plan to use it, the following day the cleaning staff will throw it and put a new one - not very environmentally friendly. But I would still recommend this hotel and would stay here again if I come back to the beautiful city of St. Gallen.
So long story short, the breakfast vouchers nor the mobility card weren't placed in my room as advised in your email (that's a fact) and there was absolutely no one around (a reality). The key was already in the locker. I called your number, the person didn't know much but instead she came after 30 mins and at least gave me the wifi code. I don't remember at all having told you that I wouldn't arrive on time. For your information, I have stayed at other hotels that same week and the check-in was much smoother.