Elizabeth L.
Yelp
We booked not one, but THREE suites for two nights. As this is a four star hotel, our expectations for service were not unreasonable, considering that we have stayed in similarly ranked hotels around the world.
1. During check-in, the man told us breakfast was included. We were surprised, and he verified with my husband that it was included. Imagine our embarrassment when the next morning, we are informed as our family is eating that it was not included. When we were leaving the hotel, we told the SAME man who checked us in & he lied to my husband's face that he did not say this. When I also told him that I witnessed him saying this, he shrugged, said, "My mistake." And refused to take the charge off our bill, claiming he had no authority & he would talk to the manager. We had to leave for a private tour, so could not wait around. The charge is still on our bill.
2. BOTH nights, LOUD music/karyoke came from the hotel lobby into ALL our rooms, two floors higher, until three in the morning. When I went to complain/ask for music to be turned down as it was 3am, man behind the desk (different man this time) tells me, "It is a private party, I can move all of you to different rooms."
?!?
No. We don't want to pack and move at 3 in the morning! We want to be able to sleep!
Do NOT stay here. I have had better experiences at a chain hotel--I have no idea how they received 4 stars. They do not care about the comfort of their guests, nor even common hotel customer service--what kind of hotel has loud parties that disturb your paying guests until 3am?!?