Hotel Valencia Riverwalk, Valencia Hotel Collection

Visited the Hotel Valencia for the first time and was very impressed from check in to check out. Location is great with easy access to all the shops on the riverwalk as well as close to the Alamo and walking around down town. The General Manager is a very personable guy and can be found through out the hotel speaking with guests and insureing your stay is going well. We enjoyed afternoon cocktails at the main bar. Steel was our bartender, he treated us very well and we had great conversation. Mia P. took care of all our housekeeping needs and always had a smile when we would see her. Thanks for a nice visit, we will be back soon.

I’ve always appreciated the beauty and atmosphere of Hotel Valencia, and Naranja absolutely delivers on aesthetics. The space is stunning, the drink menu is extensive and well-curated, and the valets were genuinely helpful and friendly. Unfortunately, the service inside didn’t match the setting. I arrived ahead of friends for happy hour and sat at a wrap-around banquette, holding two small tables for the rest of our group. The bar was about half full, with one bartender working. A server brought food to the guests next to me and removed one of the two tables I was using—to set down a single plate—despite there being multiple open tables nearby. It felt unnecessary and awkward. More concerning was the lack of basic service flow. After requesting a food menu (and later additional menus for my arriving guests), I still was not asked if I’d like a drink. Even when the bartender delivered the menus several minutes later, there was another clear opportunity to offer something—still nothing. By the 20-minute mark, I had yet to receive even a glass of water. The bartender appeared rushed and overwhelmed, which suggests a staffing or layout issue more than anything personal—but at $15 per cocktail in a luxury hotel setting, guests reasonably expect attentiveness and awareness. The energy inside felt chaotic, which is the opposite of the polished vibe the hotel projects. Downtown hospitality should feel intentional and elevated, especially in a property this beautiful. I truly hope management addresses what feels like a recurring “common sense” service gap—not just here, but at several spots downtown lately. The setting is worth it. The service just needs to catch up.

Ok I'm a little heartbroken on this one - the hotel is incredibly nice, spacious, beautiful lobbies, nice design, cool bar and restaurant and connected seamlessly to the River Walk. All the employees were friendly and helpful, they even offer free drinks. The room itself was also quite nice, apart from a few things (one worse than the others). 1. The mini-fridge is absolutely full of for-purchase goods, which means you can't really use it. 2. The beds are very comfortable but quite hot - we had the AC set to quite a low temp and were still overheating and sweating unless we slept on top of the sheets. 3. Here's really where the 4-star comes in - right after checking in and showering, a cockroach scurries out from under the towel basket in the bathroom. That was not fun to deal with, and pretty disappointing for a nice room on the 6th floor of a very nice hotel. I'm hoping it was just a bad luck type of thing, and not a regular occurrence, but we're 1 of 1 for cockroach rooms at the Valencia unfortunately. I honestly would come back, since I want to redeem the hotel. The rest of the experience was quite great, but it only takes one big bug to dampen the vibe. I know there's cockroaches in Texas (they're everywhere) but I was really hoping for a bug-free room experience. So I kind of recommend the hotel, but I'm also a little grossed out. 4/5 stars is the best I can do.

Strong recommendation not to stay here. After waiting over an hour after check in we were given keys to a room that we’d not booked. They didn’t tell us this at check in. They do not have our room available. They cannot credit the difference until after we check out. So many options for a great stay on the Riverwalk- make sure Valencia isn’t your. PS “Roger” the desk manager needs to work on his people skills.

Really great location and hotel! Everyone was very nice and accommodating and the location is absolutely perfect. Less than a block from a Walgreens which is super convenient, right on the river walk, cute bakeries right by the hotel or a Jimmy John’s if you’re looking for a chain. The only disappointment was that we let them know we were there celebrating a birthday and most hotels will do something nice the day of but this hotel didn’t care or do anything. I think that would have been a nice above and beyond gesture. They will provide a crib at request which is nice.

Phenomenal experience — easily one of, if not, the best hotel I've ever stayed at. I mean, complimentary margaritas upon arriving? You really can't beat that! My only suggestion is to explain the resort fee more thoroughly. Because we booked through Expedia there was a $20 per day resort fee which we were able to use at the restaurant, but we didn't know there were numerous stipulations until our third day. Other than that, we loved it.

My boyfriend & I stayed at hotel Valencia back in December. On the last day of our stay just a few hours before check out I was trapped in an elevator by myself for approximately 40 minutes. When I was finally let out after a long 40 minutes I was greeted by the hotel manager who was very apologetic. I was informed by her not to worry about anything & she would handle it all. Upon checkout the hotel manager was occupied & the lady at the front desk reached out to her. She informed us the hotel would be reaching out to Hotwire to process a refund. It’s now been 2 months & Hotwire informed me they have not once been contacted by the hotel, therefore they cannot issue a refund. One person from the hotel informed me they had no recollection of this & only refunded me the small destination fee. I’ve been transferred to several people and never heard back. I’ve sent several emails, called several times and it was never solved. Even though we had a good stay up until the last day, I will never be returning due to the lack of customer service.

The big attraction in downtown San Antonio is the Riverwalk. The hotel is literally right next to it, on Houston, one of the main streets downtown.||If you’re flying in to visit the Riverwalk and Alamo don’t rent a car. Uber or taxi from the airport and save the fees and considerable parking costs. You can walk to everything downtown from the Valencia. It’s great.||The hotel has a mildly “boutique” style that is fresh and welcoming. The staff are friendly and helpful. ||They apply a daily restaurant surcharge that acts as a credit against meals at their in-house restaurant. Because there are so many great restaurants in the area, we used our credits for breakfast.

This boutique hotel is absolutely gorgeous. It has a modern chic Spaniard flair. The lobby is on the second floor with two bars, restaurant and coffee bar. There are several seating areas and lovely intimate restaurant and bar areas. We accidentally parked next to the hotel instead of valet parking but valet parking is available. The bell hops are trying to make their tips but we opted out of the bell hop service. The room itself is large and comfortable. You walk into the room and the bathroom is to the left. There is a long hallway which leads to the bedroom. I love the special touches. There is a beautiful monogrammed duvet with rustic finishes. The mini bar is a nice touch. Although we did not use it, it's nice to have it there if we need it. There is also a safe in the room. The closet is spacious with two comfortable robes. The bathroom is a normal size with special fragrant Bergamot and white tea. They have gels, hand soap pumps, shampoos and conditioners. The price on line was different than what we paid but be advised there are taxes, state, local, etc... This added an extra $200 but it's worth it. This is our second time here and we will be back!

absolutely loved this place. We did not valet here bc we had 2 cars and were staying 2 nights.. Lord help me I dont know how pricy that would have been. We parked a block away at Houston St. garage. (or 2nd choice which is the one I wish I had chosen was St. Mary's St. garge) both a 2 min walking distance. I realized the Houston St. garage is mainly used by patrons of the Majestic so we parked on the top floor of that garage and arrived at 7p on a Friday evening. My friend checked in and I wasnt there for that: but she said it was amazing. Everyone treated her so respectfully, walked her to the elevator area, called her by her last name, and really it was the best customer service she has ever had at a hotel. We used the gym Saturday am and all the equipment worked great. We did not dine at the restaurant or get a drink at the bar sadly. I wish we had but we took too long getting pretty to hit up Fan Fair 2024. I love this hotel and cannot wait to return. I will definitely stay here again. There were robes in the room (no house shoes) but there was an umbrella you can borrow. If you leave with it, a $35 fee. Not bad but super convenient. This location is walking distance to everything. the alamo (4 blocks away), La panaderia with its long line a block away, and al revolucion coffee (the best in all of SA IMHO) is also a block away. as well as walgreens with you last minute needs. or snacky snacks. lol. Lots of restaurants and bars and liquor stores also for that matter. voodoo donuts too. only ding they have was there is no pool. sometimes in the summer people want a pool. I dont swim but i like to get in and relax in the shallow end. but its not a deal breaker for me. also, i wish it had a fridge where i can keep things cold for myself. again, most hotels dont have this but even the haunted emily morgan had a fridge (my baby still drinks breastmilk) and if i came with my family this place would be out. so just something to think about. LOVE you lots Hotel Valencia. as a side note: this is where the kidd kraddick morning show stays when they visit SA so if its goo enough for Kellie and Big Al, its perfect for me .

Wow. Hotel Valencia lived up to the many raving reviews I read and more. It is a beautiful and unique building in a great location, and the decor and vibe are wonderful. I found all the staff I interacted with to be incredibly helpful and pleasant at all times. I didn't have a car with me, but the guys at the valet/door were on top of everything happening. I think in my stay I maybe had to open a door for myself once - they were always alert to who was coming and going, opening hotel and car doors for everything, and always friendly. The 2nd floor lobby is a beautiful space with a variety of little seating areas wonderfully decorated. There is always lively music playing, and they even have their own custom scent wafting about (you can buy the candle to take home if you choose). The free margarita on check-in was a nice way to ease into vacation mode. The 3rd floor has a nice little courtyard with some cafe tables and a water/fire feature that is going after dark to make it feel cozy. A great place to sit and relax for a bit after a long day. My king room was on the corner in a little nook, so the room itself had a small hallway and corner that functioned well to diffuse any hallway noise (of which I didn't hear much anyway). The bed was very comfortable. I slept better than at home! I enjoyed the bergamot and tea leaf scented shampoo and soap in the room. Hotel Valencia is in a great location - a number of restaurants within a block, including the hotel restaurant and another in the same building, a Starbucks across the street for those who need that fix, and just a quick set of steps to the Riverwalk next to the building.

10/10 experience. This place was simply fantastic. I came to San Antonio for an interview and stayed here for a couple of nights. The interior decor is exactly what you'd expect to find in San Antonio. That Mexican flair is just the best. The service was just impeccable. They offered a complimentary margarita on arrival, and who doesn't love that? Bartenders are great too. All in all, highly recommend.

We wanted to stay close to the Riverwalk during our weekend stay so Valencia met this requirement. A boutique Hotel and described as "Mediterranean inspired luxury" -they didn't disappoint. You had me at the complimentary Margarita during check-in. A nice and appreciated surprise. We got texts shortly after entering our room and throughout our stay checking in to make sure all was okay which was a nice touch. Opted for the Valet parking ($49) although there are offsite self park options. Service of the Valet team was well worth it. We had a Double room with a view of the Riverwalk. Room was spacious and a complimentary bottle of wine was included. Mini Bar/Fridge was included and the room stayed cool despite the triple digit August heat. A good size fitness room that had ample cardio equipment as well weights. Breakfast as well as an Argentinian themed restaurant and Tequila/Mezcal Bar were available. We opted to eat in the surrounding restaurants as there were a few good options. Lounge and restaurant area had a great vibe and they have a nice Courtyard. Service was outstanding! From check-in to Valet and throughout our entire stay. Just steps from the Riverwalk, would highly recommend.

Such a beautiful establishment and right on the riverwalk... the staff is amazing and the Tequila bar is a MUST see!

Hubby and I stayed at Valencia for a weekend. For the price point of this hotel (over $300 a night) I was expecting a lot more. The stay was ok, but nothing memorable. The valets provided top notch service upon arrival and throughout our stay. They could not have worked any harder, and we appreciate them taking care of the valet parking for $49.00. Larissa at check-in told us that we have a courtyard room on the 4th floor of the 15 floor hotel. Generally, I prefer a higher floor because it is quieter up top, I did not fuss since we have a "courtyard." The elevator opened to a beautiful serene courtyard, but our room was NOT serene, as it was on a corner facing Houston and St. Mary's streets. The room was nothing spectacular.... just a clean hotel room. The view was the front and side building rooftops and the street noise was loud. We heard car horns and engines late into the night while we were trying to sleep. The annoyance of the room further amplified when I saw an email from Valencia after we checked-in telling us that that the hotel is not full for the weekend, and we can upgrade our room for $12. We were never given that option at check-in, but more importantly, for $12, it would have been nice and special to give us the complimentary upgrade for a room with a view or a higher floor for a better experience. The hotel was already empty, and going the extra mile for the guest ready to check in would have ensured that we had a memorable experience AND will return. Sadly, that is not the case. I will not be spending almost $675 for two nights here again. Hubby and I had popsicle cocktails at the Dorrego's bar, and have to give props to the bartender and service. The hotel's location is fantastic with a direct elevator down to the Riverwalk; however, the elevator does NOT allow Valencia access back up, and we had to go to street level and access the front door. It would have been nice to have a card access into the hotel via the elevator. There is a refrigerator in the room, but filled with overpriced minibar items. It would have been nice to have room in the fridge for our own water. Check-out went smoothly. We did not get a good night's sleep because of the street noise, so we were still tired and ready to head back to North Texas.

We returned to this beautiful Spanish-inspired modern boutique hotel on the Riverwalk because we had such a good time here years ago. There are lovely seating areas in the lobby and patio, and the rooms are spacious and lovely, with a cool, dark wood feel. The staff were all helpful. My only complaint is that the hotel is diffused with a "signature scent." I would argue that scent in public spaces is not an amenity but a public nuisance. Yes, I have fragrance sensitivity, but I don't think that most guests, or hotel workers, for that matter, want to be immersed in perfume or have their clothes reek of fragrance when they leave the hotel. Also, our toilet didn't work very well, and I didn't find the big, squishy amorphous pillows comfortable or functional. Fortunately, guest services was able to bring us foam pillows to replace them. Those issues aside, I would certainly recommend this lovely hotel to anyone.

The Valencia is boutique hotel, very plush but behind the curtain you have to pay for little things and ask for small amenities. A few things in our room were not working: kurieg, iron, lighted magnified mirror. They were able to replace all but the mirror. No fridge or microwave in room, but they were able to bring one upon request. There are QR code cards everywhere to leave staff tips. Complimentary coffee in the lobby on Sat/Sub mornings, which was delicious. They make pastries in house every 3 days (homemade kolaches!). Bed was very comfortable!! Room was clean and we enjoyed our stay. They had great customer service for any recovery piece. If you join their rewards membership, you get a margarita upon check-in. Fitness room is easy to use. No pool at this location, courtyard is nice but covered by 4 walls, so you don't get a view. Close to the riverwalk and very convenient to walk out the door and explore.

My 15 year wedding anniversary was coming up and I wanted to make it memorable. I found out that Hotel Valencia has something called the Amore Package and I was all in! The package includes a stay in one of their rooms (I picked a view of the Riverwalk), complimentary valet parking (dont forget to tip), dinner for 2 at their restaurant downstairs Dorregos, a complimentary bottle of champage and chocolate strawberries waiting in the room, and breakfast delivered by room service in the AM (my advice is call the night before and order it for the morning). This all sounds amazing already, but the took it one step further. Apparently, the front office manager Elizabeth saw my note about the 15 year anniversary and left me speechless when I checked in. She upgraded us to the Presidential Suite because it was our 15th wedding anniversary! Now, this room is BEYOND amazing. It is something out of a dream or a movie. Its most certainly something this humble disabled veteran could have never imagined he would be able to treat his wife to, and there arent enough words to describe the beauty of it all. Its on the 3rd floor, and the second you enter you are in awe. To the left is a bathroom complete with shower and tub combo with bath bombs, chocolates and a robe ready to pamper the spouse. A king size bed in a separate bedroom is next. Once you take all that in, you notice the doors in the bedroom that lead to a balcony with a river view and a cute table and chair set. Then you notice the balcony continues, and continues, and continues. Its wraps around a third of the building revealing a long dining room table, a living room with a huge sectional, a coffee bar, and a minibar. Its ALL part of the room! I could not imagine a more magical way to celebrate 15 years together, and I will most certainly see Valencia for the many more to come!

Came for Mother's Day brunch and let me tell you how disappointing it was. Over paid for cold food, the lack of organization and crowded dining room was a recipe for disaster. We came last year and it was very nice, live music and the food options were great, reason why we came back this year and brought along family. But this year the lack of preparation was frustrating. Starting with the 30 minute wait just to get to host stand and check in to our reservation. Then the long lines for food, one waffle maker for over 100 people (wow!) Paid for 6 of us bill came to over $500 plus gratuity for cold food and extreme disappointment. Save your self the trouble and go somewhere else where you will get hot food and not pay an arm and a leg for it.

Gorgeous historical hotel in downtown San Antonio. The rooms are comfortable and spacious. The staff are beyond friendly and accommodating. Perfect for a conference I just attended. The hotel team and management really are hospitable and look out for the guests. I would stay here again.

Very cute hotel in a great location right next to the Riverwalk. Clean room and bathroom. Bed mattress was very soft. An alternative to valet parking, there is a public pay parking lot (cheaper than the hotel valet) a short way down the street.

Me and my husband celebrated our anniversary here. Everything was amazing. We wished we could have had a fridge where we could have put some water there. I know there was a fridge there but only if wanted to buy what was in the fridge. Our room came with the HBO channels that weren't available so we got an extra bottle of wine other than that every was perfect! We really loved the romance package that came with some champagne and strawberries. The customer service was top notch!

I booked this hotel on the riverwalk because they had a NYE party on site. What a great location. We were able to walk to everything. I often book a boutique hotel vs a regular due to the level of service. This place did not disappoint. Upon arriving we met Sarah who was helpful on more than one occasion. We also enjoyed the bartender at the bar by the restaurant who was very personable and connected with everyone at the bar. I don't know how they did it ( sure didn't see them do it ) the staff converted the entire 2nd floor for the NYE party. They had a band, food, DJ - nothing was missed. They made sure everyone had a good time and talked it up the night before. My husband and I had a great time and actually made it to midnight! The next morning you would have never known that there was a party that lasted until 2 am on that floor. Everything was put back and you saw them do none of it. This hotel is conveniently located close to the riverwalk and the Alamo. The only thing we did notice our room was overlooking the main street - which was loud on several occasions with vehicles. May have been this way due to it being the weekend of NYE. Great place to stay with AMAZING staff that is there for whatever you need.

Stayed at the hotel for 5 nights for a NYE Wedding! We usually travel to Cabo or Vegas for NYE, so we were a little hesitant on this Texas adventure. From the moment we were greeted by Jose at the front desk, we had a different perspective of our Texas NYE travel. He made us feel very welcome, with his energy and friendliness. After checking in we went to the bar which had a lot of activity with fans visiting for the Alamo Bowl. Even though she was super busy, Brittany, took her time with us going over the drink menu and making drinks and bars recommendations. She had a smile on her face and loved her job! The GM Safet was serving coffee at breakfast, which I thought he was trying to help the staff, but really it is a way for him to meet and greet the guest, and get their feedback! He made sure all of the guests were happy and enjoying their stay! Bobby thanks for the free whiskey NYE shots, the other couple with us appreciated it!! lol The whole trip we felt like we were in a Vegas casino but with a cozy cottage feel! We can't wait to have a reason to visit San Antonio again.

An AMAZING restaurant. Was treated to two nights at this hotel during an interview process. The hotel welcomes you with a free margarita upon check-in. They were rustic, cozy, Spanish ambience with candles. Walking in the hotel, smelled amazing. The room is clean, large with a large bathroom and nice shower. There's a nice fitness center. Easy access to the Riverwalk and lots of things to do downtown.

Beautiful, clean, prompt service, PRIME location. They have soft water - I was really impressed by them having soft water (I'm a simple guy)

My husband and I spent 2 nights at the hotel last week for our anniversary. We were blown away by how beautiful everything was, how good the hotel smelled (we purchased the candle!!!), and how kind and attentive the valet and front desk employees were. Every staff person we encountered during our stay was above level - hospitable, friendly, and quick to help or answer any questions we had. Our room was perfect and they even had chocolate-dipped strawberries waiting for us with a sweet note wishing us a happy anniversary. The hotel quickly became our new favorite riverwalk destination and we were already planning when we could return. Note: We were under the impression we'd receive an upgrade at check-in, but one was not offered. The hotel seemed busy so we assumed there may not have been an available room to upgrade to. They also did not bill us correctly (we were missing a $10 credit). We chose not to press either issue because of the *amazing* time we had. I didn't rate them 5 stars because, today, I noticed a second charge on my credit card. I called to get more information and spoke to someone at the front desk who didn't seem to understand my questions. I don't know if she got frustrated and hung up, or if we got disconnected, but I ended up having to call back and speak to the manager. She was able to help but did not display the same kindness we received when we checked in last week. In fact, she seemed annoyed. She was not rude, by any means - just did not have the same level of courteousness and friendliness we had experienced in person at the hotel. This situation has left me with a bad feeling about the hotel which is SO disappointing considering how wonderful our stay was. :(

I've had two great experiences at Hotel Valencia Riverwalk over the years. I would have to say my love for San Antonio is partially credit to this lovely hotel. So what's so great about this hotel? Well, for starters, the location. It's hard to beat being tucked right up against the lush Riverwalk and starting your morning with a walk along the water. It's by far my favorite thing to do while in San Antonio and it's quite convenient to have it at your doorstep. Grab a coffee and off you go! I also love the Spanish colonial design of Hotel Valencia. From the ironwork on the staircases to the fountain as you enter the hotel, there's a moody feel that they've created. I'm also a sucker for the occasional live guitar music in the bar off of the lobby. Way to hit all of the senses. Last but not least, they have great in-house food options that make ordering room service (breakfast, lunch and dinner are available) an extra-special treat. The only reason I didn't give it five stars was during my last visit the bathroom was surprisingly a little on the dirty side. I'm not sure what happened there but otherwise, everything was great.

A Gem on the Riverwalk! Hotel Valencia has become one of my most favorite hotels in San Antonio, and it never disappoints! The employees are always incredibly helpful, attentive, and go above and beyond to cater to our needs. Their dedication to ensuring a wonderful experience is truly commendable. Cleanliness at Hotel Valencia is top notch. I am always impressed by how well-maintained and spotless everything is, which adds an extra level of comfort during my stay. The attention to detail in maintaining cleanliness is truly remarkable. The hotel's location right on the Riverwalk is perfect. It provides a breathtaking view and easy access to the vibrant atmosphere of the area. Being able to stroll along the Riverwalk and enjoy the beauty of San Antonio right at our doorstep is simply delightful. The Mediterranean-inspired decor of Hotel Valencia creates a warm and inviting ambiance. From the moment you step into the lobby, you are transported to a world of elegance and charm. The attention paid to the interior design truly enhances the overall experience. One of the highlights of staying at Hotel Valencia is the live music and dinner shows they offer. It adds an extra layer of entertainment and makes the evenings even more memorable. The combination of great food, captivating performances, and a beautiful setting creates an unforgettable experience.

I stayed at this hotel for 7 nights in October 2023. It is a wonderful hotel. I had stayed there before for a legal conference so I knew the hotel. The staff is exceptional. You must valet park (cost is $49 plus taxes). You text for your vehicle 15 minutes and when you go downstairs it's there-magic! There are a lot of restaurants in the area. Next door is a Mexican restaurant that we thoroughly enjoyed so we ate there 2 nights in a row! The Hotel has a lovely restaurant - their steaks and paella are delicious. We tried a dessert one night and thoroughly enjoyed it. Their "adult beverages" are delicious. I recommend a reservation for the restaurant at night. We initially asked for a room with a river view. It was so high up that we could not see the river so we moved to a cheaper room facing the street - a bit of noise from vehicles but it was not worth $25 a night to pay for a river view that we could not enjoy. You have to walk down a series to steps but then you are right on the riverwalk. And you should try the river boat cruise. And across the street is a bus stop for the San Antonio sightseeing bus - it takes approximately an hour and we rode it for an entire day - on and off privileges.

I stayed here a week ago and it was over the top amazing. From the valet employees to the front desk to the room being in tip top shape. The offered me a margarita as soon as I arrived and I had forgotten my toothbrush and they had one to give me. The one downside was the room had a connecting door and being there alone had me a little nervous. This week I stayed here again and it was different. Starting with valet, I asked her to let me take my bags but she insisted and took them. I really like to take my own bags. Then we get up to the front and it wasn't the same. Yes it was later in the night so she may have been tired. (a different girl from my first visit)

Very bad experience for the first time to be here. we checked in at 7 pm and got into the room, found some beard remaining on the vanity sink around the faucet. A few long hairs were on the room table, on the bathroom floor, in the bathtub... Sofa was stained. Chair seat has unknown remaining little solid dots. We requested a complete clean room but need to wait for an hour so we decided to let housekeeper to come and clean the room. Housekeeper helped a lot, did cleaning and changed bedding sheets. But I felt my whole body is itchy under the sheets in the bed for the whole night. Very bad experience

One of my favorite San Antonio hotels when we do "staycations"-Beautiful hotel, excellent service, and boutique atmosphere- even the smell is amazing! The rooms and beds are comfortable!

Housekeeping didn't come in the afternoon and we had to call at 5pm to get the room serviced. Room with a balcony was nice but the patio door was broken and did not lock. Front desk staff was rude, dismissive and unhelpful. Valet service was excellent and very courteous. Good location with proximity to the river walk.

My wife and I stayed here for our 30th anniversary. We had dinner at Dorrego's the Charcuterie board was delicious! Service was excellent! The front desk staff and office manger Elizabeth were very thoughtful and sent chocolate strawberries and champagne to our room for our anniversary!

Spain Fusion I was able to attend this event that was hosted at Valencia upstairs at one of the conference rooms The service was. Exceptional from the door greeter to the waiters working the event. We were able to sample A variety of cheese and wines Some paella, Serrano Croquettes and Tortilla Española SPANISH OMELET Professional chefs shared their knowledge and recipes with detail and answerEd any questions from the audience

Comfortable place to kick up your heels and relax. Maranta Latin duo in the bar lobby playing their music . Music is soothing and awesome to drink to. Salads and fruit ,cheese, meat platter is scrumptious. Service is great!

My wife and I have been twice, a little pricey but very much worth it . Key location ,beauty all around and I almost fell in love with the bartender she is beautiful and kind . 9-30-23 2:30pm

I've stayed at many hotels over the years, and I've never encountered something as bizarre and unsettling as this. To connect to the hotel's WiFi, they actually asked for the IP address of my device. Yes, you read that right--my IP address. In an age where data privacy is a major concern, this request is not only intrusive but also unnecessary. Most hotels manage to provide WiFi service without requiring such sensitive information, so I can't see any good reason for this practice. It's not like knowing my IP address will help them deliver a better internet experience. I've been here for three days, and my phone still can't connect to the internet. When I asked the front desk about this, they shuttled me off to technical support. Their explanation? They claimed they needed to remotely connect me due to their "highly secure network," which sounds like a flimsy pretext rather than a genuine reason. After refusing to give them my IP address, tech support suggested I call the front desk for an access code. Lo and behold, the front desk circled back to asking for my IP address. It's like a never-ending game of hot potato, wasting my time and invading my privacy. I can't recommend this hotel to anyone who values their privacy and expects a straightforward, hassle-free stay. If they can't even manage something as basic as providing WiFi without overstepping boundaries, who knows what other aspects of their service might be lacking.

Upon arrival, the valet greeted us immediately and were super helpful and friendly. They were all very helpful throughout our entire stay which was awesome. Check in was a bit difficult because we purchased a voucher through a third party website, but they got it sorted out and all was good. The decor in the lobby/bar/entrance is beautiful - a blend of spanish/southwest with some texan thrown in. It feels very warm and cozy when you enter the lobby and bar area. When we arrived to our room, I had an amenity waiting for me (champs and chocolate strawberries) however, there was no card or anything indicating who it was from. Turns out my brother had called ahead and sent it for my Bday but he (and I) were disappointed that the note he requested was not included. I do have to say that the room was a bit disappointing, we paid for a "river view" room but from the 10th floor, you couldn't see the riverwalk unless you pressed your face up to the window and looked directly down :) In my opinion it was not worth the "upgrade" fee. I also despise barn doors in hotel rooms. No matter who you're rooming with (spouse, friend, whatever) everyone knows a bathroom barn door provides no privacy so this was annoying. There was also no hotel information in the room so when we were thinking of ordering room service, we had nothing to reference so ended up leaving and dining outside the hotel (this was definitely a missed opportunity.) We also visited the lobby bar one night and the bartender was very friendly and made a great Manhattan. The tequila options at the bar were great. We ordered a cheeseburger and that too was very good! Overall, this is a lovely hotel option on the Riverwalk. It's away from the super touristy zone while still being accessible. Would I stay again? Yes, but probably not at "full price" and I definitely wouldn't upgrade.

We have stayed at a few hotels in San Antonio and this is by far, our favorite. The service is great, every staff member we encounter was friendly and very helpful. The hotel is beautiful and the rooms well maintained.

Pros: Location is excellent. Walk right out the door onto the riverwalk and enjoy the stroll. This hotel is toward the quieter end but the busy parts are just steps away. Not a long walk at all (about 1/4 mile or two blocks?). And it's a very pleasant, safe, and beautiful path. Lobby is nice and, the night we stayed, talented musicians were playing Spanish guitars. The bars were active and the bartenders were great. Nice vibe. Courtyard is also lovely. Room was spacious and nice. The mattress was great and we had a comfortable stay. The valet, bar, and wait staff were all kind and professional. And the room was clean. The bath products were lovely. Cons: Despite asking twice for washcloths and a flat pillow, we received neither. And the noise level was high from the streets. So BYO pillows and ear plugs The food at the restaurant was mediocre. I'd recommend you dine elsewhere even though the servers were nice and professional. There's a Tex Mex restaurant located just below the hotel on the water that seemed to have satisfied customers. If you don't want to lug your luggage down the street for a couple blocks, then Valet is a must and that adds $50 a day to your fee (plus tips). They try to upsell you constantly. So watch out for added fees. While the front desk staff were polite to us, I observed them being rude and indifferent to several guests for no reason. Bottom line: great location, nice vibe, but some simple management improvements would make it more worth the price. And I'm not sure why washcloths seem to be a problem but ... you might want to bring your own washcloths

This hotel was gorgeous! I loved m stay here. It was elegant, clean, stylish and hospitable. The staff was friendly and helpful. The Spanish decor was so classy and simple and gave me so many beautiful visuals that i just couldn't get enough of. I wish i woulda had more time to stay and use the amenities of the hotel. They have a beautiful lobby, wine bar area and restaurant. Valet parking is the way to go. Easily pull up and they take care of the rest. The bedding was cozy and comfortable. Rooms were perfectly clean and sanitized. The room also had a mini bar with drinks and snacks at an additional cost and super affordable. I will definitely be staying here again on my next visit to San Antonio, Texas!

Great location. Very accommodating. Lovely atmosphere. Came with my teenagers and was very pleased. No hotel parking garage but we did valet and there wasn't a problem. Was able to walk everywhere we wanted. Right between the market and the Alamo. Would definitely recommend

Thank you Ms. Huerta for reaching out to make this right. I appreciate the efforts. Best, Crystal Ann.

Stayed at hotel Valenica on Riverwalk on several occasions and love the hotel although it is not worth the stress. including being charged incorrectly, housekeeping knocking on doors before 9:00 Am with a privacy sign on door. Management seems too correct the billing issues but the stress involved after check out is not worth staying at this hotel.

Perfect location! This hotel was beautiful and the staff was amazing. Maysa checked us in and she was so friendly and helpful. The complimentary margarita hit the spot. Every morning the staff was there to open the doors when we departed the hotel and to ask if they could direct us to anything specific. Every evening Mo was outside to great us and as if we had a great day. Our room was fantastic and stocked with complimentary Nespresso coffee and expresso. My only regret was not getting to try the food as it looked and smelled so good but we had plans each day that prevented us from going to the restaurant. We will be back again.

Perfect place for us! It is on the Riverwalk but out of the way of all of the crazy. We'd stayed in a Valencia property in CA years ago. It had the same feeling but this one was better. Downside was we arrived at 3pm and were told our room wasn't ready. Check in was at 4pm. Disappointing but ok. We were told we'd be called as soon as it was ready. So we went into the bar and had drinks and snacks. The empanadas were pretty good. Finally at 4;08 I went back to the front desk and asked about our room. Was told it still wasn't ready. She was able to call housekeeping to find out what was going on. She said they were just finishing so we finally got up to our room around 4:30. The other complaint is how awful the shower curtain smelled. It had just been replaced which is great but the smell of the plastic was overwhelming our entire stay (2 night). Once we got past that it was all good. The beds are comfortable. The room is cute. Don't love a refrigerator that is completely full of things to purchase. I'd rather it be empty to put my own waters and such. There's a ton of cute hotels in that area. I'd go back to this one but also be interested to try some of the others.

Hotel Valencia is the perfect definition of hidden treasure! It is a boutique hotel in downtown San Antonio on the calm, less crowded part of the Riverwalk. It has become my favorite go-to hotel in San Antonio. The rooms are very nice and comfortable. The hotel bar area is a great place to hang out at the end of the day. There is so much history in the area to explore.

This was my first time staying in San Antonio Hotel Valencia River Walk for my anniversary. I'll start off with reserving a room. It was a breeze online and they had many good combinations and deals. I had the classic balcony king. I was super excited and even got us the champagne and strawberries package. The day before my arrival I called again and I spoke to someone super awesome. I think her name was Carla. She has amazing suggestions and was able to upgrade me now with two day complimentary breakfast and free parking valet for my stay. I felt it was a reasonable deal, and went for it. Arriving at the hotel the valet service was excellent. If you didn't have the package it would be about 40-50$ a day. We were a bit early but we were offered a margarita while we wait. Once our room was ready I guess that's where the disappointment came in. I felt bamboozled. To pay for a luxury premium room, it didn't look much like it to me. The view is distorted with views of old abandoned buildings, below the view of the patio of the floor/lobby below. It didn't feel as if I paid for a river walk view. I even called to see if they had made a mistake but I was told nope, third floor view is the riverwalk are the only walk out balconies. I also got my strawberries and champagne the hour of arriving there. Which was around 4-5. Wish they would have called prior to dropping off. No fridge or microwave. Be aware of what you get as far as balcony. Just because it says balcony doesn't mean it's a walk out balcony. The stay itself was fine. Service was good, and the food was excellent. I think having breakfast the next day brightened my mood. It was delicious. Checkout was a breeze however my card was charged twice. Took some days for the other 700$ something dollars to come back. I was also charged for breakfast, at least the differences because I was not told that there was a $$ cap of how much you could order. Overall review, it wasn't my cup of tea for the luxury fancy hotel it advertises. And price!! Paying over 700$ for two nights I just can't justify the price and amenities for this stay. I enjoyed the complimentary cookies and coffee mug, unfortunately I won't be back.

Absolutely wonderful. This hotel is chic and charming. The staff and amenities were absolutely fabulous. The staff working the front door were nice and committed to their jobs. They would have knocked an old lady to the ground if it meant they got to the door timely enough to hold it open for a guest, which is exactly what I expect when paying these prices. It didn't take long before staff familiarized themselves with you and others in your party and informed the group of each others comings and goings which was so nice except when you weren't interested in having an f-ing rat tell on you to your family. Free margaritas in the lobby were yummy and the patio was divine. Would absolutely stay here again

So I booked this hotel for a staycation and couldn't wait to check in an enjoy a luxurious hotel in downtown San Antonio. So I was shocked to find that the room I reserved was not a river view so when I asked about it they said they could upgrade me to a room with a view for an up charge of $60. Why not right? So I get to my river view room on the 7th floor with a view of an abandoned building that was under construction and graffiti all over it. Then as a new rewards member I was given a credit for the honor system bar fridge. Checked my charges on my credit card afterwards and was charged for the bottle of Prosecco. I thought that this would be a great stay and a wonderful weekend but..... not so much. BTW, $40 for valet parking is quite steep especially when the ticket that they give you for your car states that it is $15. I am NOT a cheapskate but really???? In the positive, I had a really nice view of the newly built Frost building since it was dark.

I would not recommend. I left some shoes in the room and went back to the front desk and then no one turned in shoe from the room I was in. I 100% know I left them in the room. So be careful for you to never get your belongings back if you accidentally leave them. It's very sad people are not honest and take things that don't belong to them.

I've stayed here for years. This year I had the worst experience and got blamed by the GM for staff calling in because of me. Yea right. Get out of here. I spent over $1500 and got cut off at the bar and got treated badly. Got pulled to the side like I was a kid. This place is woke. Take your money elsewhere, I know I will.

Hotel Valencia Riverwalk is a hotel located in the central part of San Antonio near the Riverwalk. I ended up staying at this hotel for work. The Hotel Valencia Riverwalk has one main entrance, right across the Zocalo Mio and a walk-down entrance to the Riverwalk. There is Valet offering at Hotel Valencia Riverwalk as well. As soon as you enter the Hotel Valencia, it seems like you're transported to a hotel with a Spanish Colonial and Modern Mediterranean feel to it. There is a small fountain in the main entrance and a stairway to the 2nd floor. There are also [2] elevators located on the main entrance. The check-in for the hotel is located on the second floor. There is also a restaurant, open bar located on the second floor as well. Breakfast buffet is also served on the second floor. The check-in process was relatively smooth for a 8:30 P.M check-in on a Wednesday evening. It was pretty empty at that time. The front-desk walked my colleague and I through the use of key-cards. There is a key card that operates the elevators to the room, and a second card for the refrigerator in the room. The hotel was modern, but artistic. It was quite a experience. The hotel room was nice. I had a king room that overlooked the street. The bathroom was standard with a toilet, stand-in shower, and blow-dryer. The room had a standard desk, king bed, two light lamps, and a TV. There was a well-stocked mini-bar in the room for purchase. There are a variety of snacks such as gummy bears and chocolate covered caramel delights for purchase. The water you had to purchase as well, which was relatively expensive. The really nice part about this hotel is that it is right next to the Riverwalk. The hotel doesn't overlook the Riverwalk, but you can take a few minutes walk to get to the Riverwalk. I had a 2 night stay at the hotel Valencia. The room was always spotless. The bedding, sheets, and pillows were nice. The pillows were fluffy and the linens used were of good quality. I enjoyed my stay at Hotel Valencia. Maybe next time I'll stay for vacation here instead of work!

How in the world does thus place have a bad review? The place is amazing, great location, get the romance package, welcome drink, and very very nice people that have worked here for 20 years. Seriously not just a hotel. This will relax you. Get a glass of wine and go to the third floor

Nice rooms nice people " you gotta have the shepherds pie oh my God the bomb. Did I mention the shepherds pie. Also the chocolate dessert thing it's better than putting probably have 10,000 cal

I was able to return to San Antonio and stay at the Hotel Valencia. Location = great! Staff = amazing Bacon = best I ever had in my life. I arrived before check in and unfortunately my room wasn't ready. However I received a text message shortly afterwards to let me m me that it was. There were others from our group that arrived well after check in, but their rooms weren't ready either. Luckily they didn't have to wait too long. The room was very spacious and the bed was super comfy. There were plenty of outlets and USB ports which was definitely a plus. There were even USB ports on the lamps. There was a nice minibar in the room and it was very clean overall. Water pressure in the shower was okay. Housekeeping did a wonderful job each day and I loved the turndown service which included good chocolate. The fitness center was on the third floor and was okay. There were a couple of treadmills and ellipticals, free weights and a cable machine. Beyond four people would have felt like a crowd in there. Our meeting room was spacious and the banquet staff did a wonderful job of making sure that we were taken care of. We looked forward to breakfast each morning because it was great. Did I mention that the bacon as awesome? :)