Hotel Vall de Núria

A hotel that truly tests your patience (and your earplugs) By a guest who paid €200 and lived to regret it Let’s begin with the only redeeming feature of this place: the view. Rolling hills, lovely nature, all very postcard-worthy. Unfortunately, everything else - and I mean everything - is a masterclass in how not to run a hotel. We were placed in a room designed for guests with disabilities. Thoughtful, if you need it. We didn’t. The shower required sitting down. The toilet was built like a throne, high and proud. And the pneumatic drilling at 6.45am each morning gave the whole thing a delightful prison-renovation vibe. The air conditioning didn’t work, so the room was hot enough to cure meat. Flies were everywhere, like extras in a low-budget horror film. The furniture had given up years ago. When we asked to change rooms, the receptionist - a woman who radiated the warm charm of a border official on a bad day, refused. Not reluctantly. She seemed to genuinely enjoy saying no. Later, we overheard her telling another guest who actually needed a disabled-access room that there weren’t any available. So ours was both unwanted and blocking someone who did. If you’re after efficient, compassionate service, this place isn’t for you. Other highlights include: • Toilets closed for cleaning at the exact time the buffet opens - because logic • Guests with dogs allowed to sit in the nice dining room, but we weren’t. No dogs, no view. Those were the rules. • Staff who looked like they were being held hostage by the concept of customer service • A bar that opens only when it feels like it • And a price tag of €100 per night for the privilege To top it all off, the hotel renovations are partially funded by the government. Quite where the money’s going is unclear, but it certainly isn’t on hospitality training or basic ventilation. Fawlty Towers would be an upgrade. At least there you’d get a laugh

The situation is magnificent but everything is overpriced. We stayed there for 3 nights with my grandson who is 10 years old. We had a triple room which in reality is a double with an extra bed so it was rather cramped and hard to move around .|All the staff were very friendly and helpful and the buffet style meals were very good. There was a good choice of food and the dining room was well run and efficient.|Our only complaint was that everything is overpriced . The Ludic Park for children is 16 euros for 1 hour or 28 euros for a day. The mini golf is extra . The horse riding was unavailable .|The beauty of this place is when the day trippers go home around 6 o'clock and the area becomes a haven of peace.

The hotel runs a scam. First, you have to stay for at least two nights. We were hiking through GR11 and asked them to stay for one night, which they allowed for an additional charge: we paid 176 for two persons icl. breakfast (their standard price is 135 EUR per night when booking for two nights). The surprise came later, they put us in the wing undergoing a reconstruction. We opened the curtains and just saw a scaffold full of construction garbage. The room itself looks like Franco just stayed there yesterday, the design is completely outdated. There was no airconditioner. We opened the windows, but because the scaffold was covered in plastic there was no fresh air or any wind and the room got very hot. I hardly got any air at all and got problems with breathing. We spent a sleepless night. On the other hand it is important to know that they generally offer a discount which they did not offer to us. On the next morning we spent 40 minutes arguing with the lady from the reception, who did nothing. Later she started blaming us that we did not pay one night surcharge or openly lied us into face that there is no discount for the construction wing, even after I showed her an email from her colleague, who told me that such a discount exist. The hotel manager hid himself from us, she called him but he was busy and did not appear (it was Saturday morning). At some point we could not wait any more and left (we had a long hiking day in front of us). Yes and the breakfast is served from 8am in a hotel for hikers. Please avoid this hotel, take the train and go back. The hotel just monopolizes its location and not to recommed at all. The problem is probably that the hotel is owned by Aramark company, who does not care for a proper hospitality.

Fantastic location and scenery, AWFUL hotel experience. Everything is run down. The room I was staying in flooded every time I used the shower, but not from the shower itself. It seemed to be leaking from the pipes. The dinner buffet was the only place to eat (as it is quite remote) and the equivalent of expensive dog food. The worst aspect was the workmen who started drilling and hammering outside my room on the first floor at around 6:30 am. I mentioned this to reception staff on the first night, and they said they’d try and sort it out. Didn’t happen. Same thing on the second night. When I mentioned it again at checkout, the delightful lady mattered of factly told me they were fixing the windows and needed to be finished by September. Wouldn’t stay here again. Find somewhere in the mountains that has better facilities and service.

It is a stunning destination, perfect for a family getaway or for skiing enthusiasts. The access via rack railway is an experience in itself, offering breathtaking views along the way and a peaceful arrival at the destination. The hotel is cozy and well-equipped, making it ideal for families with children, providing comfort and convenience. The ski slopes are one of the highlights, catering to all skill levels, from beginners to more experienced skiers. The staff is extremely friendly and attentive, always ready to assist and ensure everyone has a safe and enjoyable experience. Additionally, the family-friendly atmosphere and well-maintained facilities make the place even more special. I highly recommend it for anyone looking for a combination of nature, sports, and relaxation

We really enjoyed our stay at this hotel. It offers beautiful activities for all ages. Our three year old enjoyed all the kids activities and I got to spoil myself with a massage done by a fantastic woman named Michaela. If you get the chance to indulge yourself, don't miss the opportunity to see her, the massage was one of the best I've ever had. The only downside to this hotel is the lack of service, especially from the reception desk. They had the "no" mindset and we had to insist on getting a fridge in our room due to medical reasons. The food in the restaurant isn't very good (rices were awful, you can tell they use a lot of frozen stuff, the cheese and cold cuts not up to my standard etc) but the service was excellent. The food in the buffet is a bit better and offers a different variety of food every day. We opted for a newer room and weren't disappointed. Comfortable beds and generally it was quite clean. The Nuria valley is gorgeous, I'd go back any day!

Location is very special. Beautiful valley and the mountains, easily accessible hiking trails and lots of nature spots to see. Breakfasts and dinners were included and they were quite nice. Not outstanding but a nice variety to choose from. There are also cafes and bars on the territory if you don’t have lunch included. There’s also a ski history exposition, which is very interesting to visit. The staff was super friendly and helpful. The simple rooms are a bit outdated. All works fine but it would be more pretty in "comfort" rooms (but they are not dog friendly). Also, cars stay on a parking down at Querallbs and it's important to keep notice of the train schedule if you want to go down from Nuria to get some food or see the village. Trains are rare and if you miss one, there are no other options. No other transport can get up to Nuria except for Cremallera train.

We only looked at the hotel itself. We were on an excursion that took us on a tram/cog railway from the bottom of the mountain all the way to this resort. It was during the shoulder season - still a bit of snow, but not much. And not many people there, even tourists.|We stopped at the bar to get something to drink - the restaurant was too high-brow to let us in for something that 'light'. They were for full-meal-deal only.|We got a couple of hot chocolates that were really strong and really creamy...and really good.|It's a bit far to say I'll be going back. But if I was in the area I'd consider stopping there again. It's literally only accessible by the tram.

Buffet del hotel En oferta especialmente a los visitantes del Val de Nuria con el tren cremallera. La comida era toda de ínfima calidad. La Fideuá con cuatro trozos de rape congelado y seco y otros tantos mejillones de igual manera. La carne de cordero dura y seca como una suela de zapato. Las salchichas con olor a pasado rancio. Anillas de calamar? Fritas, frías y que parecían de almidón. El arroz con leche era evidente que era arroz sobrante con un poco de leche y canela, totalmente pasado y aguado, asqueroso. La sandía pasada y esponjosa de haber estado cortada varios días. Eso fue lo que probé, y de lo que puedo hablar. Menos mal que no comí mucho de nada, pues sigo con náusea y dolor de estómago dos horas después. Esa comida no es apta ni para alimentar cerdos. Un asco. Deberían censurar ese buffet.