XO Hotels Van Gogh

We stayed for 5 nights at the XO Van Gogh hotel as a couple and chose it based on price and location. We enjoyed our stay very much. ||We were offered a bigger room than the twin we had booked directly, which was on the first floor overlooking a school in a quiet area close by the Van Gogh museum and Rijksmuseum. ||Staff on reception at all times, a safe in the room, mini fridge and coffee machine. Air conditioning made a good sleep temperature and the bed was very comfortable. Only one bedside light which seemed a bit odd, however we managed. ||Everything was clean and in decent order, with excellent shower and lots of hot water. We had no complaints. ||Price was reasonable for location, so handy we could walk most places! Loved the pleasant neighbourhood and happy sounds of children playing below. ||We had breakfast at the hotel on two mornings, good value, lots to choose from, hot and cold. ||I was a bit worried by some of the negative reviews here but our experience was good so I can recommend the XO Van Gogh to anyone looking for a comfortable hotel near the centre that doesn't cost a fortune, with lift and reasonably sized rooms in good order. Nothing luxurious but it's 3*.

Stayed here for 4 nights. Great location in the museum district. Public transportation steps away from the hotel entrance. Surface bus (#397) to/from the airport took ~25 minutes. Walk time to Centraal is ~30 minutes. Hotel was quiet and clean. There is a mini refrigerator and hot water kettle in the room.

Room is very clean and so welcoming, especially with the lovely Van Gogh sunflower on the wall🌻 Staff is so friendly and kind and it really makes your holiday a nice experience. I had breakfast with a cappuccino and croissant: so tasty! 100% recommend, I am looking forward to coming back!

I wish I could give this establishment a higher rating.||Had a lovely room - large and sunny. Kids play ground from local school beneath.||Reasonable breakfast.||Desk staff doing super long double shifts is a sign of some issues.||Everything was ok until I realised a large amount of euro was stolen from my room.||I’m not going to bother reporting it to Police or taking it up with staff because that is a waste of time.||I hoped as a solo female traveller I would be safe in this district. ||I didn’t expect the threat to be from within my room.||I know when it happened exactly.||I wish I had booked my last hotel from last trip.||And it was not inexpensive either.||Last morning I left before 7 am. There were party goers that weren’t staying in the hotel sleeping in the breakfast room before it opened for guests. ||They were then removed and sleeping on the ground outside of the hotel.||It’s all left quite a disturbing feeling.

I had two rooms booked for our family trip, and overall, we had a very pleasant stay. The rooms were clean—including the beds, towels, and overall space. We were a bit concerned beforehand due to some negative reviews, but our experience turned out to be very positive. Its bed arrangement was great; instead of just one or two large beds, the rooms had several individual beds, which worked great for our family. Everyone slept well. The location was ideal for us. We visited multiple museums nearby, and it was easy to access public transportation. Since the hotel is not in the city center, it was also convenient for getting in and out of Amsterdam. There were great restaurants and shopping areas close by as well.

I was very disappointed with my stay at this hotel. The towels were dirty, stained, and had an unpleasant smell. On the very first day, I even discovered blood stains on my bed sheets. When I reported this issue to the front desk, an Asian staff member with glasses — who was working at the reception — handed me a sheet and told me to change it myself. I found this behavior both rude and highly unprofessional. On a positive note, the location of the hotel was excellent, which made it easy to access nearby attractions.

The location is great! Close to restaurants, Vondel Park and museums. Even a playground is right in front of it. However, be aware that if you are traveling with a stroller: there are stairs when entering (3steps) and that the staff will not help you. Sometimes they say hello but not always and don’t ask how your stay was. FYI: They charge for early check-in even if you travel with a baby. We were otherwise happy with the room, the cleaning service and the breakfast.

The hotel itself was quite good overall. The cleanliness was excellent and the rooms were very comfortable, which I really appreciated. However, what really disappointed me was the customer service. When we arrived, the person at the reception spoke to us in a very rude tone. Every question was answered in a harsh, unfriendly way. While we were waiting at the desk, he even started talking with other staff members (I think from the kitchen/dining area) and continued speaking about clients in the same rude and dismissive manner, without caring that we were standing right there. It felt very unprofessional and disrespectful, and it definitely affected my experience at the hotel. It’s a shame, because everything else, the rooms and cleanliness, was perfectly fine.