Hotel Varuna

This hotel is one of the best at the area , clean and people is so kind and helpful

All of my wedding guests stayed at this hotel. The staff is extremely attentive, very helpful. All speak spanish, yes, however one does speak English, but they do their best to accommodate. Everything is modern. Lots of space in the rooms. Shower is great. Breakfast is very good. Location is really good. Price is right. Highly recommended if you are staying in Manizales.

The hotel staff was friendly and helpful. My room was nice with a comfortable king bed, a window that opened to a view of the city, and a great bathroom shower. The breakfast has good and they served a fabulous soup every day. The hotel location was within walking distance of restaurants and shops.

If I can give zero or half star. Big window does not have a screen as well as the window in the washroom and it also filthy. There was no hairdryer in our room. Door of the washroom was annoyingly squeaky. Breakfast was awful.

Awful customer service at the front desk. The TV signal was defective and no member of the staff was willing to solve it. Breakfast was ok but the coffee was bad. You'd think they'd have good quality coffee in this region.... I will NOT be coming back to this hotel.

The hotel is in a good location of the city. Nice large room but loud traffic noise from streets surrounding hotel. Needed maintanence person to explain how to operate unusual shower.|There are 10 steps to enter hotel not an access ramp. |Restaurant breakfast very normal and dinner I ordered a filet mignon steak that was prepared correctly but the mashed potatoes were cold. I told her about potatoes and received no salad but nothing happened. I also had to remind her that I had ordered a glass of wine.

This could be a very good hotel if the staff would act a bit more normal.||So, this hotel has a restaurant. When you ask if you can have dinner, the answer is "no" or "wait 1 minute, I have to go ask the kitchen" - and 30 minutes later you're still waiting for an answer that never comes.||You ask for a breakfast box - the answer is "no".||But rooms are big, clean, good bed and shower.||There's not much dining possibilty much around the hotel. So you will need your own wheels.

As soon as you get to the hotel they ask for your credit card and charge your entire stay right away. As soon as they get their money they let you know that no guests are allow past the lobby or you will be charged 80,000 pesos. Pictures show a gym, well they DO NOT HAVE ANY GYM EQUIPMENT. The hotel is supposed to have a jacuzzi. Well is is out of service. Don’t get me started with the wifi. It is a complete joke. Let’s talk about my room. It seems the bathroom has been fixed multiple times, floor, painting are peeling, towel hooks don’t work. Shower clogs and water pools as you take a shower. Doors need to be slammed in order to be closed. Be ready to be woken up as other guests slam their doors closed. My room looked nothing as in the pictures. This hotel is not a 3 start hotel AT ALL. It is more like a hostal with elevator. I paid three nights and left after the second. Good bye forever hostal Varuna