Hotel Verde - Cape Town Airport

I attended a work event at this hotel. Their services and staff were great. I liked their green focus and their rewards system e.g. getting coins for sorting out trash in your room, reusing your towels and taking the stairs instead of the lift. They also have halaal-friendy food. When the restaurant gets busy your wait time for food increases. I enjoyed my stay here.

We were surprised and delighted by the hotel, the nicest airport hotel we've stayed in. They are serious about service and maintaining a green building and space, and they do a super job at both. Our room was spacious and lovely; the bed was comfortable and it was very quiet at night. We enjoyed a wonderful dinner and the delicious, extensive breakfast buffet. We would definitely stay here when next in Capetown. Kudos to the management and staff!

Great location, clean rooms, absurdly bad service. We booked a van to come pick us up upon international arrival through the hotel. It took 40 minutes and 5 phone calls (twice disconnected) to finally connect with a third party driver who hadn’t been given our name or pickup location. Upon arriving at the hotel we were checked in by the supervisor who gave us a very cursory apology but would not commit to refunding the transport for or offer any other ‘service recovery’. It was appalling that such a nice hotel, in such a great location would have such poorly trained staff. Despite having claimed they would give us a refund, no refund has been given more than a week after the promise to do so. And thankfully after this latest reminder I was finally refunded.

Stayed overnight after getting into Capetown airport a bit late. What a great place it is. Very clean and highly committed to its green credentials. From a drop box for unwanted items to a truly beautiful garden area with its own swimming pool. Breakfast was very good. Room comfortable. Only suggestion would be to have more water for the room. Definitely recommend if you’re needing a wee stopover or even a day between flights.

1 star - extremely disappointing experience We recently stayed at the Cape Verde Hotel in Cape Town and, unfortunately, the experience was very poor from start to finish. Check-in was chaotic and extremely slow. Our booking could not be found initially, and when it finally was, the rate was over R2000 more than the advertised price. While the staff eventually agreed to adjust it, the entire process took 1.5 hours and was far from welcoming after a long day of travel. Hoping for a better experience, we decided to dine at the hotel — but things only got worse. My meal was delivered incorrectly, and when replaced, the “correct” version was an entrée-sized portion. When we queried this, we were told that grilling the seafood made it smaller, even though another guest nearby had the exact same dish served as an entrée. To make matters worse, our side dish never arrived, and we had to chase that up as well. When it finally came time to settle the bill, it took over 30 minutes for staff to process it. Overall, this hotel lacks efficiency, attention to detail, and any sense of customer focus. I would not recommend staying or dining here until management makes serious improvements to their service and staff training.

I needed a quick stay for a flight arrival and quick turnaround for the next flight in the morning. This hotel met all my needs. The room was clean the shuttle was quick and drivers were nice. Front desk staff was friendly too. For the price paid the value is incredible. Would stay again.

Great Stay for a Convenient & Comfortable Airport StopoverI stayed at Hotel Verde for just one night to catch my early flight, and it was the perfect choice. The location is incredibly convenient, and the shuttle service was punctual and easy to find ~ making my airport transfer stress-free. My room was very comfortable, and I was lucky enough to have a lovely view of Table Mountain, which was a nice bonus! The restaurant exceeded expectations ~ both dinner and breakfast were delicious, and the service was excellent. The staff and shuttle drivers were all friendly and accommodating, which made my short stay even more pleasant. Considering the free shuttle, complimentary breakfast, and overall sense of safety (especially important as a solo traveler), the price was definitely worth it. I’d happily stay here again before a flight and would recommend it to other travelers looking for comfort and convenience.

Absolutely stunning hotel!! Rooms are beautifully decorated & very comfortable. The restaurant is brilliant!! Our food was really well!! Everything cooked to perfection. The staff were very friendly & helpful!! Highly recommended