Hilal Yilmaz
Google
The reception staff was generally very nice. However, unfortunately, we were charged 8 euros for the complimentary water bottles in the room. We were told that we would receive two free water bottles, but after we left the hotel, 8 euros were charged to us without any information. When I inquired why, I was told it was because we had taken something from the minibar, which was not correct. The staff then confirmed the error and promised to refund the incorrectly charged amount. It has been a month, and I still haven't received the refund. It's not about the money; it's about the principle – I was charged 8 euros without reason, and perhaps others are charged even more. Clearly, if such small amounts are incorrectly charged to each guest and not refunded, a lot of money can be made. They promised a refund, but why does it take more than a month to return the money? The excuse was that accounting had processed it – accounting is quick to charge but slow to refund. Never again, and I do not recommend this place at all, as accuracy and integrity are my top priorities.