Maleko A
Google
We paid 1450€ for 5 nights half board. We thought that was too much for what we got in return. ||Breakfast is nothing extraordinary, just one example are the croissants. You only get them once a week (!) and I can‘t remember they were good neither. There is no fresh juice, no tea selection of exquisite brand, and the coffee is not specifically tasty.||||Room 209 was very noisy (street larm), which we informed the staff about, but the hotel was fully booked. And if we were to change, which was possible after the 2 or 3 nights, there was no genuine interest of the staff to facilitate that. Actually, I believe they did not care really.||||Pillows were a joke (honestly). A 4 star hotel is required to have a selection of pillows. I was told I can get 2 of the same kind (which I got, but not really solving the issue here). There is a type of sofabed in that room for when 4 people stay with 2 chairs and a table right in front of it. You can’t really sit in a sofa like that, right? Not convenient at all, but as the daughter of the hotel replied : „just put the chairs in the middle of the room“. I asked her if she had ever been in the room, as you then can’t really pass by anymore. She looked at me like I was from Mars, and treated me quite rude. In all honesty, they know it’s not their best room and it needs to be refurbished!!||||Toiletteries are not existent: shower gel is in bags (tearing them open with your hands in the shower :))), can you imagine this for a 4 star hotel? Also, the hairdryer is ridiculous: one of those white ones on the wall, you can‘t really blow your hair with that!||||There was no welcoming water in the room (which they changed after a complaint, but I would imagine that‘s standard), no mini bar, no glass to poor a drink, no turndown service (!). We also did not like the strict times for breakfast/dinner, but adhered to it.||||Now the positives: everything is very clean. Ski room very good. Inside parking good. Dinner quality ok. Very good service at table by Lenka (thank you!). The refurbished parts of the hotel look very nice.||||We believe we received better value for money in Seespitz or Brigitte. We also felt that the staff who runs the hotel (and I read it in a previous review) are a bit „fake“. Friendly, but if you‘re asking for something extra, you‘ll see they‘re actually just wanting to squeeze you out like a lemon.. just interested in your money!||||When we were ready to leave (actually, I couldn‘t wait to get out of there), we got (surprise surprise) the opportunity to keep the room until we came back from skiing. The night before at dinner, we were asked to put the bags at reception and shower at the wellness area. It would obviously have been nice to share this beforehand! I guess they felt like having to make up for our disappointing experience. When I paid, and wanted to check the bill (I didn‘t want to pay a penny extra), I was told rudely that everything is perfectly correct as it is! Well, guess what? The customer has the right to check and re-check on the bill!!!||||All in all, we had higher expectations for the price we paid. And I would not recommend this place and obviously never return.