Hôtel Victoria, member of WorldHotels Distinctive

The room was big and had a coffee maker. They provided with Kettle for the hot water for the Tea. Bathroom was big and toiletries were of acceptable quality. The pillows and the Queen bed are decent. |Breakfast is Okay and same repeated every day. |The Place is really conveniently located. Bus stop , metro and train all almost outside the hotel. The Lausanne central is walkable. |Special thanks to Ms Bouchra and Ms Rosanna. always smiling and happy to assist.

Disappointed and Dismissed – Not What We Expected in Switzerland Switzerland has always held a special place in my heart, which makes this experience even more disheartening. We booked Hotel Victoria in Lausanne believing it to be a reliable four-star property. We were assured the rooms were air-conditioned — a key factor in our booking. When we arrived, not only was the air conditioning broken and leaking water, but the staff showed no concern. We were told repeatedly that nothing could be done, and that it might be fixed on Monday — but we were checking out before that. There was no room change, no fan offered, no empathy, not even a kind gesture to make us feel seen or heard. What saddened me most wasn’t the broken air conditioner — things happen — it was the cold and careless attitude. We weren’t treated with basic courtesy. It’s hard to reconcile this with the Switzerland I’ve loved for its beauty, warmth, and precision. I sincerely hope the management reflects on this, as hospitality is not just about amenities — it’s about how people are made to feel when things go wrong.

A big disappointment! Our AC wasn’t working! We had water leaking from the ceiling light, no housekeeping was done and on top of it all the staff was very rude and refused to help us! We had to get our own fresh towels from the housekeeping room!!

I stayed here for 2 nights and I am very happy with my decision to stay here. I booked a single room and it was beautiful, newly renovated and spacious, definitely enough space for one person. I had a view into the garden which was also a nice addition. The service was great, friendly and very helpful. Miss Bouchra worked there during my stay and she was very friendly, always smiling and beaming with joy. She’s definitely a jewel for this hotel. The hotel had a sauna which I took advantage of and used during my stay, it’s small but great! The location is perfect! It’s a 2 minute walk to the main train station and about a 5-10 minute walk to downtown where there’s lots of shopping and cute cafes. Restaurants are also in walking distance. I highly recommend this hotel!

Looked like a good hotel.the lady at the reception was very helpful but the room did not have any air cooling and the staff could not help! We had 3 rooms and 2 were hot as hell and one was leaking water through electric lights… the staff did not help in resolving… last day was horrible as they did not let us eat breakfast till we checked out…the lady at reception was exceptionally rude Will not ever recommend or visit again!!! Sad but that is what it is!!

We stayed at Hotel Victoria Lausanne for five nights in one of their Superior Twin Rooms. The room was spacious, beautifully designed with high ceilings, and impeccably clean—exactly as depicted on the hotel’s website. The hotel’s location is excellent, just a short walk from Lausanne’s train and metro stations. The staff were exceptionally helpful and friendly. In particular, Bouchera at the reception was attentive and provided us with advice about the Lausanne Travel Card upon our arrival. We also appreciated the thoughtful touches, such as the welcome card, complimentary water, and Lindt chocolates in our room, which made our stay even more enjoyable. We highly recommend Hotel Victoria Lausanne and would gladly stay here again

The location is great and the rooms are very dusty. I found hair and dust by the side tables. They also do not look like the pictures on Booking.com - for example. So ensure you book the most expensive room to get a decent looking one. Another surprise is the sauna which you have to pay for extra but no one tells you when booking it. Lastly if it wasn’t for the nice receptionist, my double classic room would have remained with an old decoration and on the first floor right by the restaurant… I won’t go back as I’ve been mostly disappointed.

Yes, the decor and furniture in the communal areas is in need of a refresh, but don’t let this put you off. We had a junior suite and it was wonderfully decorated and furnished. And it was huge. You could have held a wedding reception in there. We appreciated the space, having been on the road for over a week. The perfect place to rest up and relax. Handy for the central train station and the Metro, you’re given a free pass for the Metro at check in. Breakfast was nice with a wide range of things available. But, it was the service that made this hotel stand out and one person deserves a mention amongst the staff. The woman who checked us in on the evening of Friday 25 October 2024, with the long straight dark hair was exceptional. She clearly put the guest’s needs first and foremost and her energy, willingness to help and extra warm welcome confirmed we’d made the right decision to stay at the Hotel Victoria, right from the off. Thank you, Madame. That’s what hospitality looks like!