Hôtel Victoria, member of WorldHotels Distinctive

Lets start with the positive things. Great location close to the train station yet quiet. However, it badly needs refurbishment. Clunky huge room keys. No RFID cards, beds are not comfortable. It would be great if they invest in this place before it deteriorates further

Stayed one night at Lausanne Victoria Hotel. Room and location were good, but the breakfast was disappointing — plates and cutlery weren’t clean and I had to wipe them myself. No eggs due to “supplier issues.” Overall not a pleasant breakfast experience.

Mid at best. Stinky older rooms. Booked with booking.com. Think they have a certain room selection for that app. I even chose a better upgrade when booking. For the money there are better options. Must use a key for electricity. 10/10 would choose another place next time.

Great location, large rooms, friendly staff and a good value for the area. Its an older hotel but our room was nice, we would stay here again

The room was big and had a coffee maker. They provided with Kettle for the hot water for the Tea. Bathroom was big and toiletries were of acceptable quality. The pillows and the Queen bed are decent. |Breakfast is Okay and same repeated every day. |The Place is really conveniently located. Bus stop , metro and train all almost outside the hotel. The Lausanne central is walkable. |Special thanks to Ms Bouchra and Ms Rosanna. always smiling and happy to assist.

Disappointed and Dismissed – Not What We Expected in Switzerland Switzerland has always held a special place in my heart, which makes this experience even more disheartening. We booked Hotel Victoria in Lausanne believing it to be a reliable four-star property. We were assured the rooms were air-conditioned — a key factor in our booking. When we arrived, not only was the air conditioning broken and leaking water, but the staff showed no concern. We were told repeatedly that nothing could be done, and that it might be fixed on Monday — but we were checking out before that. There was no room change, no fan offered, no empathy, not even a kind gesture to make us feel seen or heard. What saddened me most wasn’t the broken air conditioner — things happen — it was the cold and careless attitude. We weren’t treated with basic courtesy. It’s hard to reconcile this with the Switzerland I’ve loved for its beauty, warmth, and precision. I sincerely hope the management reflects on this, as hospitality is not just about amenities — it’s about how people are made to feel when things go wrong.

I stayed here for 2 nights and I am very happy with my decision to stay here. I booked a single room and it was beautiful, newly renovated and spacious, definitely enough space for one person. I had a view into the garden which was also a nice addition. The service was great, friendly and very helpful. Miss Bouchra worked there during my stay and she was very friendly, always smiling and beaming with joy. She’s definitely a jewel for this hotel. The hotel had a sauna which I took advantage of and used during my stay, it’s small but great! The location is perfect! It’s a 2 minute walk to the main train station and about a 5-10 minute walk to downtown where there’s lots of shopping and cute cafes. Restaurants are also in walking distance. I highly recommend this hotel!

Yes, the decor and furniture in the communal areas is in need of a refresh, but don’t let this put you off. We had a junior suite and it was wonderfully decorated and furnished. And it was huge. You could have held a wedding reception in there. We appreciated the space, having been on the road for over a week. The perfect place to rest up and relax. Handy for the central train station and the Metro, you’re given a free pass for the Metro at check in. Breakfast was nice with a wide range of things available. But, it was the service that made this hotel stand out and one person deserves a mention amongst the staff. The woman who checked us in on the evening of Friday 25 October 2024, with the long straight dark hair was exceptional. She clearly put the guest’s needs first and foremost and her energy, willingness to help and extra warm welcome confirmed we’d made the right decision to stay at the Hotel Victoria, right from the off. Thank you, Madame. That’s what hospitality looks like!

Honestly a shit place. I'm so disappointed in their lack of service and complete absence of recovery attempts for poorly maintained facilities.

Cute boutique, character hotel. My room was tiny for the price, but facing a back street. It was actually nice because it was quiet. Good bed, modern bathroom, exceptionally clean. The food here is quite good and the service from all staff is amazing. Possibly the most helpful people I've ever encountered at a hotel. They offered help with train tickets and even offered to help me to the station with my big suitcase. I can't stress enough: they are so very kind. I'd stay here again based on that alone. Very convenient location. The main CFF train station is 200m down the road and the Metro is across the street from that. With your stay, you get a free Metro card, too, which saves some money. If you're coming into Lausanne by train from Geneva or elsewhere, you're just a few minutes' walk to Hotel Victoria. Two points I did not like: again, the room was quite small. I've been in worse, but still. Also, no kettle or coffee supplies in the room. They have 24-hour room service, but I'd rather just have the in-room kettle. I definitely recommend this hotel. The service and location make it a real find.

Great location by the train. Small, quiet hotel. Front desk service was sometimes good, sometimes bad. Large bathrooms and comfortable rooms.