Aline V.
Google
We had a pleasant stay and would like to share our feedback.
Positive points:
The staff was always kind, welcoming, and attentive. The hotel maintains excellent hygiene standards, and the breakfast selection was great — fresh, well organized, and enjoyable every morning.
Points for improvement:
We requested an extra birthday package, but the decoration was placed on our young children’s bed, which caused confusion, since it was actually my birthday. Two years ago the birthday package included cake and prosecco, but this time it was only provided after we asked, and it did not feel as special or personalized. It seems the team did not check who the celebration was for.
Additionally, the room facing the club had a window that could not be opened, making the space feel very warm and stuffy. We also noticed that the Alexa devices are no longer available, and the TV felt outdated, with limited channels and occasional signal issues.
We hope this helps the hotel improve, because we truly enjoy staying there and would love to return.