Hotel Viking

We came for a wedding weekend and our stay at Hotel Viking was excellent from start to finish. Extremely friendly and helpful front desk staff, valets, staff in One Bellevue and the hotel bar, Hill Market and housekeeping staff. Every staff member we encountered was top-notch. Our room was spotless, the bed was very comfortable. I have not one complaint. We can't wait to come back!

The Hotel Viking is beautiful and centrally located in downtown Newport. ||The Best features however are the friendly staff, front desk, and helpful doormen. They are all so helpful and wonderful to chat with each day. Walking downtown to Thames street is just 7 minutes away. Belvedere coffee shops and restaurants are 7 minutes away and a good walk. ||||We upgraded to a Fireplace suite room and it was beautiful!! My only suggestion is avoid room 210 if you are looking for a view. We overlooked the HVAC system and room from both of our windows. The front desk offered to change our room, but didn't have any other fireplace rooms. But they sure did try to satisfy us and were very friendly about it. But, if you don't care about the view from the room, the walk to the bay is 7 minutes and easy. || We will definitely stay here again. It was wonderful!

Hotel Viking is absolutely stunning! The exterior facade is welcoming and beautifully true to its early 20th-century architecture, creating a timeless charm. The property is clearly well-maintained, and the inviting atmosphere is felt throughout. Our room was gorgeous, with a perfect blend of classic decor and modern upkeep, making it both elegant and comfortable. The food was delicious, and the staff was incredibly friendly and accommodating. The location is unbeatable – right in the heart of downtown and very walkable to everything. Overall, a fantastic experience – I highly recommend staying here!

Our recent stay at the Hotel Viking left much to be desired, especially given its reputation and premium price point. Upon arrival, we encountered a disorganized valet experience. The valet took our car without issuing a ticket, leaving us uncertain about the process. The lack of situational awareness from the staff made it a less-than-welcoming first impression. We discovered that the down button on the elevator was out of order, forcing us to take the stairs whenever we needed to go down. While not a major inconvenience, it was disappointing to find such a basic amenity neglected. Our attempt to enjoy an espresso martini at the bar was similarly disappointing. The sole bartender on duty poured our drinks almost entirely as foam from the espresso machine, and served them without any indication of concern for their quality. The drink was undrinkable, and the lack of attention to detail from the bartender, along with a 20-minute wait time, left a poor impression. On a positive note, our room was pleasant—comfortable and adequately appointed, though not exceptional. While it offered a nice stay, it did not meet the high expectations set by the hotel’s reputation. Overall, the Hotel Viking would benefit from attention to these details. With some improvements in service, hospitality, and upkeep, it could provide a far more memorable and enjoyable experience for its guests.

Lovely hotel. Central to everything you will want to do in Newport. Hotel Viking is in the middle of the best shopping in Newport. Also, just up the street from all the mansions. The hotel room was very comfortable. The staff, very professional, personable & engaging. The only downside is the size of the bathroom. The hotel is very old and the bathroom is VERY small. Granted, we didn't see all of the bathrooms in each room, however, when we inquired about moving to another room with a larger bathroom, we were told that they were pretty much the same size. Don't let that stop you from staying at Hotel Viking. You won't be disappointed. The service rating would have been a 5*, however, we did have an issue with housekeeping re-stocking the room each day. When we mentioned it to the front desk, they quickly rectified the situation and even credited our bill. Wonderful!

We like going in February because they have things for the kids to do. The hotel is nice and the kids enjoy the pool. Everyone at the desk and valet are always nice and accommodating. Easy small ride to down town.

Overall our experience was ok. Hotel front desk and bar could have been more welcoming and friendly! Valet guys were great, as well as the spa! We ate breakfast in the restaurant which was delicious and our server, Maureen, was the best!! She was friendly, kind, and attentive! She made our stay!

Great hotel! Felt very fancy for a good price. The spa was luxurious. Ate at the restaurant for dinner one of the nights and Hyechong was great. She was attentive, caring, quick and professional. Highly recommend the food. The beds were good along with the pillows. The shower water pressure and heat was also nice.

The hotel is beautiful and in a great location. It is walking distance to Bowman's Wharf and all the shops. We were able to check in early and get late check out. It is not worth the expensive price tag. The king room is nice, but the bathroom is not as nice. The shower looks like it is from a Days Inn and does not reflect luxury. We saw some guests with robes and we never received them. They are welcome to accept pets at $150 cleaning fee and $50 per day on top of a $300 per night stay. Valet parking overnight is now $45 plus tax. This rate is up from last year. This year we parked on the side street for free. Also the resort fee that I've paid in the past isn't worth it. You will not have a relaxing hot tub experience. It is filled with 2 year old children using the hot tub and pool. It is a shame because it is a beautiful hotel and we love boutique hotels. We will be looking for another place to stay for Thanksgiving.

Came here for an event and these photos include scenes from the Top of Newport bar, located on the roof. Was impressed with the professionalism and helpfulness of all of the staff members. When we came in we were not sure exactly where we were headed & a gentleman from the entry way area helped us find our way. The event we were attending was clearly marked from the elevator onward. The event that we attended had a buffet but it was kept clean and constantly refilled so that none of the food looked as if it had been sitting. That's one of my biggest pet peeves with serve-yourself food but again, it was handled in a very clean manner and this was a large event. We tried the Top of Newport drink made with Tito's vodka. We also enjoyed the sunset views. The ocean is in sight from the comfort of a fireplace ... and we enjoyed good company into the blue sky of the evening!! Thank you so much!

This hotel is super cute. The kitchen also puts out some pretty good food, the staff is extremely professional and attentive. They do have elevators, large lobby area and lounges. The rooftop of the hotel has a full bar and can be booked for events! The entrance has ample room to pull up, and valet service. Feels historic and nice and cozy.

So disappointed. The setting is beautiful but the hotel is definitely showing signs of neglect. Our room was nice and bedding was good but the bathroom was BAD. Also, our room overlooked the courtyard and that was nice BUT the hotel neglected to tell us there would be a private party in the courtyard and live music until 930pm. I know that might not be that late but it was so LOUD that it made watching TV or sleeping difficult.

Stayed the Tuesday before Thanksgiving . No restaurant open till dinner no on site breakfast until Thursday's Called front today no answer all morning Place looks like it's going out of business Called to have my car brought around took 40 minutes Stay somewhere else

Driving from New York to Hotel Viking was interesting. On Monday the weather was foggy, I drove over two bridges with fog as thick as pea soup! The next day, the fog lifted and exposed the beautiful surroundings. Hotel Viking is a 95 year old historic landmark. Once inside, I didn't see anything old. The lobby looked very contemporary with plenty of spaces to sit and enjoy. The coffee bar was a nice touch, I was able to grab a latte before starting my day. The hotel is situated in a spot that's convenient to all the restaurants and shopping. Parking is $20 per day but I found it easer to walk down the hill, everyone visiting Newport is fighting for a parking space. I attended a conference for the week, the hotel was able to support two conference rooms. The temperature was consistent throughout the day. I did like the bathroom on the lower level, it was styled very contemporary. I noticed lots of families, some brought their pets? Nice to see a pet friendly hotel. My room was pretty deluxe with a large king bed. It was very comfortable. The shower had hot water all hours of the day. So why the 4 stars? I had a 5 star experience! The people I traveled with said their room had ants as well as the mini fridge was blowing hot air. My military buddy, his son is graduating OCS in a few weeks. I'm going to return to Newport RI and I would love to return and stay overnight.

The staff here acts like they are being inconvenienced. Anytime, you ask them for anything. They won't even serve you a drink two minutes before the bar opens at 3 PM. Also, Guard is open. Services absolutely lackluster. All the stuff here lazy except the front desk check-in, which is excellent and housekeeping. For the price you would think you'd get exceptional service. Lazy lazy staff and management

This room was so bad I cried for two hours and begged Expedia to help me escape. The hallways also smelled horrible. The hotel eventually agreed to refund the almost $1000 we paid for this dump and I ran as fast as I could to an actual 5 star hotel. Am I a spoiled pretentious princess? Yes. Did this traumatize me into never visiting Newport again? Definitely also yes. I'm grateful they refunded me because if not I would have probably had to report them to my credit card company for fraud.

This hotel is disgusting. Check-in was incredibly disorganized. We were told that there were no luggage carts, and still no one offered to help us carry our bags. We managed to find a luggage cart ourselves and took our own bags up. Then while we were napping, a staff member entered our room unannounced and without reason. This was never addressed by the hotel. We then learned that his happened to several members in our group as well. The staff is incompetent and does not know basic privacy regulations. Clearly management doesn't care to train their staff. The room was large but in poor condition. The tub was so dirty. I can't believe I paid to shower here. There essentially was no closet to hang clothes. There was a small rod near the sink with some hangers. The sink was outside of the bathroom. Overall, bad experience and not cheap!

Didn't actually get to stay here, although I booked a room over the phone with the front desk. They then called me a half hour after "booking" the room to let me know that their booking desk is actually in Florida and that the room was not actually available. Our room was then cancelled by Hotel Viking management and we were hung out to dry for the night. Please avoid Hotel Viking!

This review is for the rooftop located at the hotel Viking. Rooftop was just okay. Not much of a view (parking lot). We ordered a few drinks which were a little weak but okay. Ordered a cheese platter and the cold cuts looked so bad we had to send it back. They did give us a complimentary shot in plastic wine glasses. They had a live band which was nice since it created a nice vibe. Personally I would go to to the Vanderbilt Rooftop instead. Afterwards we had a few drinks at the bar inside the hotel. Better drinks and faster service.

This hotel is highly rated on Expedia/google, but not here! And YELP is CORRECT. ONE STAR. The lobby was mayhem and not welcoming. $400 for a miniature room, half the bed was like straw. They didn't have any amenities in room. The bathroom felt like a cement and poorly finished marble cave, with mismatched tarnished furniture throughout. Not to mention that the ONLY parking available (unless you were lucky to get street) was a $45 valet. Insane. To boot, the pool and jacuzzi water was cloudy and dirty looking! No thanks. Oh, and you couldn't even get a free cup of coffee, never mind breakfast. I slept pretty well, But Do NOT stay here !!!!

Great looking historical hotel with very friendly staff and nice decor touches you would expect at a higher end hotel. The gym and pool are excellent if you happen to get stuck inside due to bad weather. The little market downstairs has a nice selection of coffee and breakfast sandwiches. The only cons would be the tiny half sink in our bathroom. It makes getting ready very challenging. The pipes also tend to be loud and the rooms aren't exactly the most soundproof.

This is NOT a luxury hotel for the price. The front desk and service is great . . . Until you get to your room. The bathroom was disgusting, and when asked to come clean it, you'll have to ask three times for some urgency. The elevator and hallways are dirty and scratched up and the room service is only every other day. Lastly, the valet brings your car up to you as fast as possible whipping around the corner with no respect of your vehicle. Management of this hotel needs to make a few adjustments. We will not be returning

Stay somewhere else! Location and customer service can't be beat. Walkable to everything and the people that work there are amazing!!! Everyone was helpful and friendly. We've stayed here many times over the last 10 plus years but this was the last. The hotel is old, outdated and dirty. And not in a cute "old charm" way- it needs to be redone. They also only clean your rooms every two days- which for that price is crazy. See pictures of our $500 per night room (off season). Plus the AC unit is so loud, you think your sleeping next to an airport if you can sleep at all. There are other choices in Newport that I would pick next time for less money.

Very unimpressed with this hotel. The outside and lobby are great. The good things ended there. Our room, 217, was dated and cramped. The heat didn't work and our room wouldn't get above 63° despite a call to the front desk and a visit from maintenance. It is an overpriced hotel and I would never stay here again.

Everything about this hotel was great! Room was clean and comfortable. Staff were courteous and the amenities like the fire pits were well thought out. The only downside was there was no self parking which I would have liked.

Beautiful hotel. Bar is small, limited liquors, Brian excellent bartender. Bathroom tub SLICK BEYOND BELIEF! Coffee maker didn't work, really really hot water. Sink stopper broken. Safe didn't work. Beds and bedding were marvelous! Very $$$$. We were with a tour group so it was nice. Would we go on our own? Nope.

Dear Derek, You MUST be kidding. Clearly the catalyst for change was not ignited by reading the many other poor reviews or did I misread them?

We really enjoyed our drinks and lobster flatbread on the rooftop! Definitely make reservations!

Ambiance: standard hotel environment, nothing impressive, chairs a bit uncomfortable, bathroom would not flush.. heard multiple people bring up to manager... was not addressed Food: lacking quality or inspiration Drinks: remarkably bland... average.. the bar tenders could make a drink but went heavy on the ice Service: lacking authenticity and caring Noise: moderate to normal Recommendation: avoid until the the rooftop bar is open in the summer season Price: overpriced for the quality of drinks and food

STAY AWAY! This "luxury hotel" offers anything but "luxury"! Be prepared for the hidden fees that add a hundred dollars per day to your bill, motel quality rooms and amenities and rude staff. So sad to see a one time jewel profit at the expense of hotel guests. Stay anywhere, but here!

After finding a filthy shower/bath, sheets with stains on it and crumbs in the nightstand, we decided to call the front desk and they switched our room. The man who came up to "help" move the bags and cot to the new room was rude and seemed mad at us that we had to switch rooms. Instead of apologizing for the dirty room, we were left feeling uncomfortable. When we asked if he could help us move the cot, he responded "your new room is right here"(pointing down the hall)- he must have noticed our appalled facial expressions because then after a few moments he went to get the cot. The high price of this hotel is not worth the very outdated, dirty rooms and unfriendly service. Unfortunately I would not stay here again.

My second day experience was so much better and Brian at the front desk was very helpful. Rooms on the front of the hotel were a bit noisy from the street. Otherwise a good stay. Location 5 stars.

Firstly, they put us in a room that was blowing heat in the middle of August. We complained to the front desk and they offered to send a repair person to fix it. Really? Give us a different room. But no, we couldn't sleep because it was sweltering. Windows are sealed shut. Vent propped open with a wooden stick and the louvres were caked with FILTHY GRAY DUST. I'm asthmatic and it was bad. The room was dirty, we found crap on the carpet and a tooth! Ugh. Ceiling had water stains, no bathrobes, closet sized dimly lit bathroom. Forget the tv. New room we moved to next day and it had operable a/c but dimlv lit bathroom with broken tiles. You can't watch the one streaming channel because the internet service was weak as hell. Using their WiFi is pointless. Upon checking out the front desk people refused to make adjustments other than removing a one day resort fee of $45! We stood our ground and they removed one night but it took a lot of arguing. Btw, they charged us $800 for one night while the others were half that price! He of course gave back the $487 a night instead of the $800! They charge a $45 plus tax urban destination fee every day. As a parting gift, we found bugs in our clothing as we were packing to leave.

2 Stars because it looks nice from the outside, as braindead, and at times rude staff permeate this landscape on a perfect corner of Touro and Bellvue Avenues in the heart of Newport. I have been there as a guest a couple times and was in their restaurant and lobby bar a few times this past week. It's a historic place, it looks super nice from the outside, the rooms are remarkably shitty, the towels are shabby the soap comes out of dispensers as if you were at a Holiday Inn in Attleboro Mass. That would all be fine if it was 240.00 a night but it's more like 600.00 a night in the summer on the low side. It's outrageous. But my greatest criticism is for their lobby bar. What should be a bustling world class lobby bar is the exact opposite, where slowpoke bartenders with fucked up attitudes make you feel like they are doing you a favor. Lazy, blasè, and unappreciative of their jobs are the descriptions that come to mind. Each visit: Closed at 8 pm. Come on Viking Hotel! Bar was out of limes. huh? What? Bartender in empty bar is such a slowpoke we walked out. Bartender so stupid he couldn't remember to change the TV to Red Sox V Yankees game. Mind you this is all happening in a sold out hotel with hundreds of rooms. Total embarrassment.

While I miss the way the Viking used to be, it was so nice to be back. For our special stay, they gave us the most amazing estate room. Also, when my stomach was not feeling well they made and brought me up French fries and a soda even after their kitchen was closed. Bell staff...watched me lug my bag up the steps without helping- they used to be so kind and efficient. Thank you so much Viking. This was a five star trip. Even though I miss the reading room, it is nice that there is a small cafe with a nice espresso machine right off the lobby.

We stayed two nights. The room had a musty smell. The desk and side table of the bed was old and warp. The bathroom also had a bad smell and the shower had mildew. The pool was terribly cloudy looked dirty despite the extremely strong smell of bleach. It was completely deceiving from its advertising The cost does not justify the stay.

Had been to the bar before - recommended. Did first dinner during Newport Restaurant week last night with another couple. It is a gorgeous and historic spot. Valet parking. We had reservations for 630 PM on a Friday. Until about 830 PM, there was only one other table of diners... Yikes! Service was decent. Now to the not-so-good... The Rest. week menu was so underwhelming that 3 of us ordered off the regular menu. Both are quite "slim"... We had a round of cocktails - nothing special and priced at the usual $14 - $18. Appetizers - soup = excellent; charcuterie board - good but at $29; the wedge salad was small covered in croutons and a red gem lettuce that did not work; and worst of all the smoked bluefish dip - that my friend said was "fair" and came with a slew of vegetables (photogenic but didn't work. Entrees - flatiron steak - good; "fish and chips" (fluke) - who can't make this dish and it came with a ton of fries; and the 2 of us ordered the Block Island scallops. They were good but sat on a mess of squid ink linguini. Didn't look good and the latter not tasty. We finished with one chocolate dessert. Damages with tip and 2 glasses of chard was $365.... Food 3/5 Service 4/5 Value 2/5 Cleanliness 5/5 Noise 5/5 (virtually dead and quiet until dessert) Decor 4/5 We've been - likely we'll not be back...

Oh, Hotel Viking... such potential and opportunity that's been mismanaged for years! I've stayed at Hotel Viking 3 times in the last 4 years and my recent experience finalized what I have said each time I've departed: "ugh, this hotel is so bad!" Shame on me for returning more than once. While the lobby and common areas have been recently stylishly updated (but are already looking worn), the rooms (even the "updated" ones) are pieced together with the cheapest furniture and decor and look like my 4 year old did the painting, caulking, wall-papering. It appears if something breaks or gets ripped in the room the maintenance crew gets a glue stick and calls it a day. Hot water and water pressure is a luxurious treat at this hotel if you're lucky enough to get a room that offers it. Also, forget the "free" internet... it doesn't work on any device. Also, no room service breakfast option or functional coffee machine in the room. For my most recent stay I was lured in with an off-season "special December deal" and figured my kids would love a night away locally at a hotel with a pool and to enjoy Christmastime in Newport. Upon arrival, we declined the $45/day valet (on a Wednesday after Christmas) and just parked on the street. We asked for a luggage cart but told they didn't have any available - no offer to help with my many bags. The staff at the front desk was cold as ice and were clearly irritated with my inquiries about what time the coffee shop opened and if the spa took walk ins. The room we got was clean, but there was half a roll of TP and no extras. When we ventured down to the pool, I was disgusted... it was the cloudiest pool I've ever seen and was in desperate need of shock. There were probably 15 kids in it having fun, which is wonderful, but the hotel should have balanced the chemicals over night. There were also no towels and when we asked the spa for some they said they couldn't provide them... so we left. We had fun exploring Newport and checked out first thing in the morning. I noticed a $45+ tax "Urban Resort Fee" on my folio. When I asked what it was for the gentleman said it was for the valet, newspapers, internet, and use of facilities. I informed him that the internet didn't work, the pool was filthy and had no towels, and that we didn't use the valet (which was NOT free) and asked to speak to a manager. He told me the manager was not available but would call me. Still waiting for that call... I also got spammed with emails asking me to do a satisfaction survey, which I completed in great detail. I re-requested for a manager to contact me, but still waiting for that call and not anticipating I will get it. Do yourself a favor and book elsewhere in Newport. Don't fall for the Hotrl Viking "sales"... they are deceptive and you end up paying just as much as you would have staying at the Marriott which is a far better location.

Terrible venue, as I am known to say "Don't bother" small room, terrible mattress, bathroom in dire need of update, clogged shower. All for 400+ a night, sign me up. Do better

Hallways to your room are so long, that people with bad feet or knees, will find difficulty walking to their room. Room is tiny and cramped. If you are a man or woman, of rather generous proportions, you are going to have difficulty using the bathroom. If it were any smaller, it would belong in a dollhouse. Two stars instead of one, because the staff was fabulous, and the place is kept spotless.

Roof Top bar very limited and bartenders are inexperienced. They only had espresso martinis out of a can. I asked for Frangelica on the rocks and both bartenders did not know what it was and pointed to the vodka's lol. So we went down stairs to get real ones and they were awful. They tasted like paint thinner. We then went back to the roof and the drinks were also awful so we asked for a refund and left.

This was a tough one... I would have given this hotel 5 stars if they took as much care of their guest rooms as they did their lobby and restaurant. We stayed in a 2 queen guest room (paid over $230 a night). The bathroom is what really did it for me - HORRIBLE! The toilet and tub seperate - Seriously? With a shower curtain? 5 stars thumbs down. The sink is across the hall.. so weird! The hotel should invest in upgrading their rooms. The staff though.. was incredible! Radu at the Front Desk made the whole trip! We had quite a few hurdles but he really was great at service recovery and making us feel welcome. Everyone greeted us in the morning and the valet team was awesome. Would I come back again? Maybe. But not in that same room. I may splurge for a better room.

Very friendly staff who were responsive to issues. Walking distance to most local attractions. However, the rooms needs some attention due to peeling paint, air conditioner regularly going out, chipped tiles in the shower and a damaged sink - especially given the price paid per night.

BEWARE!!! Made a reservation in advance for a special family occasion. Despite some poor reviews and a few good ones, I made it anyway because we wanted to stay in a historic Newport hotel. The original architecture is beautiful, but the hotel, itself is showing significant wear and tear in literally all areas as soon as you enter the building. Wallpaper peeling, stained carpeting, scuffed trim work, peeling paint, dinged walls, poor caulking, cracked bathroom tiles, and scratched furniture are to name a few. Our double queen room was noticeably not up to par, and live ants were found on the bathroom sink. We requested another room, but were told none were available. We also had 2 lights not working, which ended up unplugged once we figured out the issue. Male manager was quickly notified and brushed us off and more or less said, there's nothing we can do. Next time we will stay with what we know, like, and is a trusted favorite- Marriott. So, overall it lacked all the luster we hoped for and costed more than what it was worth. Sadly, because of these issues and the insects in the room- I DO NOT RECOMMEND!

I had stayed at this Hotel a few times some years back. My husband and I loved it there. We would sit at the bar and drink Espresso Martinis which were out of this world and fairly new to some people as a drink. We told so many people about the great Espresso Martinis at the Viking Hotel so when we were in town my friends and I stopped over and I was floored to see the horrible tiny drink - not in a proper martini glass and learned they come out of a vat! The ones from before had baileys in them and were so delicious. When we saw there was no creamy consistency they suggested adding khalua which we did and ended up having curdled drinks. The cost for the martini was $18 a piece and the khalua shot probably $8-10 more. absolutely embarrassing to have suggested this place for drinks. never again!

My husband took me a surprise overnight getaway to RI. When we pulled up I was pleasantly surprised it had so much charm. The lobby was very nice. Check in was quick and smooth. We were running late and had to quickly drop off our bags and head right out . I brought my bathing suit since I had no clue where I was going but saw they had a pool and hot tub as I went through amenities. Couldn't wait to check out what was available when we returned from dinner. When returned we learned that the jacuzzi was not working. We asked if we could still get room service, we were told we could order from bar food menu, I was still a little snackish after our dinner. When we got to the room as soon as I sat on the bed a ton of dust went into the air. This immediately activated my allergies. The room was very small probably the smallest room I've EVER stayed in over 20 years. I tried to wash my face to calm down the allergies but the bathroom was so small I felt claustrophobic, no place to really put anything down . The sink was a half bowl attached to a wall. Now I went online to see the bar menu. I wanted to order some charcuterie that was in the menu. I had my husband call it in since I was now sneezing every other breath. There was so much dust in the room that I was able to capture it on video and watch it coat my water bottle. I decided at this point to take shower to help with my sinus. While I'm in there. Someone arrived not with charcuterie but a random drink. My husband kindly said I did not order this and they admitted we weren't sure what our order was and took a guess. Once we clarified they said they would call us back. I come out expecting charcuterie but I came out to a now sneezing husband who normally does not suffer from allergies like me telling me what happened. We get a phone call saying there won't be no charcuterie it's no longer available on the menu. Now I'm miserable and literally was wheezing from the dust. I call down to the front desk and ask if they have an air purifier and I was told no and they could send up a fan (like WHAT) yes a fan to help. Of course that was not an option so I had to deal with it. So no hot tub jacuzzi, no welcome drink and night filled with dust that literally was insane. When we checked out. I sat on line and all three reps , were super friendly, all asked everyone how was there stay and how were they this morning. When I got up there the lady didn't ask anything but are we charging the card on file and can we email the receipt. That was such a turn off that I didn't even bother to get into how rough the night was and I felt bad because my husband really went out his way to do something different for my birthday. The price he paid was way too much for what we received. A few locals mentioned this place is nice on the outside but not a local recommendation as a place to stay. It was our first time to Newport and Rhode Island but now we know.

My husband and I were married at Hotel Viking this past August. To say that they made our dreams come true for our wedding day and 3-day-long wedding celebration with friends and family who traveled from near and far to be with us, would be an understatement. The team at Hotel Viking led by Linda and Christian was absolutely phenomenal. They helped us to swiftly reschedule our wedding for a date that was just 6 weeks after our original date when my husband and I had come down with covid in the same week as our wedding. We didn't know who to turn to or what to do to get our wedding back on the right track, but the team at Hotel Viking was so committed to our plans and moved heaven and earth to make sure our wedding day took place. Within 3 days, our wedding plans were completely back on track and there was not a worry to be had. Prior to our curveball of coming down with covid-19, working with Linda was an absolute dream. Our initial visit to Hotel Viking from New York to learn about the venue for our wedding was over three and a half hours and at the end of the visit, it was clear to us that if we booked our wedding at Hotel Viking, they would be just as invested in making our dreams come true as we already were. The attention to detail, consistency in communication, hospitality, and compassion that went into our wedding is something we will forever be grateful to Linda for. I said to my husband and parents after our wedding that we will have to come back to Newport, solely for the chance to visit with Linda again. Her kindness that was shown to our family was absolutely beautiful. The night before our wedding we welcomed our guests with a cocktail party, we were married in the Kay Chapel, held our cocktail hour and reception in the courtyard and Viking Ballroom, and then sent our guests off with a farewell brunch the morning after our wedding in the Bellevue Ballroom. I must say, you can't sleep on the opportunity to get married in this chapel. It is gorgeous and made our ceremony feel so intimate and sacred. The outdoor cocktail hour is also a must, every area of this hotel is just stunning. Throughout our whole wedding weekend, we were assisted by Linda and Elaine and each interaction we had with them was full of the kind of attentiveness I had not seen before. I remember thinking at the end of my brunch how I was sad our wedding was over but so grateful to have had an experience that was exemplary. We have been married just over two months and just received our wedding photos and video back; we are so grateful we can continue to relive our wedding day through the photos and video because it truly was the experience of a lifetime. The amount of different beautiful places you can take photos at Hotel Viking as well as the surrounding area was just incredible. Touro Park was a great place for bridal party photos and my first look with my husband. If you are looking to hold your wedding in Newport, there should be no doubt in your mind about holding it at Hotel Viking. You are met with kindness and hospitality as soon as you pull into the gorgeous cobblestone driveway and you truly are made to feel at home. The three nights I spent in Newport was all spent staying at Hotel Viking. I am so glad that I did that to be able to really spend all of my time at the hotel because I was offered the best service. We were able to use an event room for bridal prep, my bridal suite was ready much earlier than expected for bridal photos and any area of the hotel that we utilized was in pristine condition. We were married in Newport because we wanted to be married in a beautiful town that our guests would enjoy being in while they could celebrate with us. Little did we know, we would find a place that was so special to us and will forever be a part of our hearts. Thank you, Linda and Hotel Viking! You made our dreams come true!!!

Very disappointing. We drove up with a trailer and asked where we should park. The doorman just started at us. Our room was down lots of corridors and once inside it's as if someone stole all the art work as all the walls are bare. Not sure why they waisted money on grey wallpaper. If they were going to the expense of wallpaper there are so many wonderful options. No where with a mirror for me to sit and do my makeup. No coffee maker or fridge in the room. All our friends that stayed also agreed that the pillows are like bricks. We needed a taxi and the doorman told us to ask the front desk. The front desk staff picked up a book and were looking through it! Such a waist of our time. We ended up getting our own Uber! This is definitely not a luxury hotel.

Skip this hotel. The rooms are worn down and the front of the house is below par. Our mattresses were old and worn out, the shower was clogged, the toilet broke twice. All in a one night stay. The hallways had garbage in the hallway (food wrappers) that never got picked up by staff. The staff is overworked (just a guess) so they are all negative and less than helpful. This includes the front desk, the parking valets and the bartender in the lobby. We were happy to check out.

Looks beautiful from the outside. Not so much on the inside... Their website touts a "spectacular 6.2 million dollar renovation." Based on the conditions of my room and some of the common areas, I shudder to think what it was like before the 6.2 million dollar renovation. I wonder, did they only spend that money on the lobby and exterior? The front desk staff was friendly enough, however when I inquired about Uber/ taxi services, the employee handed me a business card for a local driver. Now, this is fine, and appreciated, however when I consider that this hotel cost 430$ for one night (and that was a discounted rate), I think it would've been appropriate for the employee to offer to schedule the driver for me. But he was young so I figured maybe he just hadn't worked in an upscale service industry role before. No big deal. The front door employees were also friendly, but didn't even attempt to open the door for me (or anyone else for that matter). Again, not a huge deal but at these prices at a so-called "upscale" hotel I'd expect the doormen to do the thing they're paid to do- mainly OPEN THE DOOR for the customers. The elevator to our room had holes and carvings (people's initials and scratches) in the wood paneling, stains on the carpet, and smelled of mildew. In fact the hallways leading to the guest rooms also smelled of mildew. The fluorescent lighting in the hallways leading to the rooms is horrendous and lends itself to a vibe reminiscent of the Shining. The fluorescent lights in the bathroom were again not only garish but also they were flickering. The bathroom had significant soap scum build up on the bathtub fixture, rust on the tub drain, dirty/moldy tile grout, and the sink was clogged causing the sink basin to fill up quickly. The ceiling in the entryway of the room is a drop ceiling which is tacky and gross anyway, but to add insult to injury there was a huge water stain on one of the ceiling tiles. No coffee maker in the room, no bottled water, no mini bar. No small pad of paper or pen. No local brochures or regional information. Even if this is due to "Covid precautions," it would be nice if the website or the staff let me know that there would be nothing in the room so I could plan accordingly. There was literally nothing that elevated this place from a holiday inn or Hampton inn, except the ornate lobby and expensive price tag. At least the holiday inn has coffee available. The location is nice and an easy walk to many shops and restaurants. The outdoor spaces have lovely gardens. I would never stay here again.

The hotel looks lovely on the exterior and in the lobby but that's about it. The rooms are disappointing! They need to be remodeled or at least deep cleaned. We were greeted by ants in the bathroom. The bedding was stained, the walls were dirty, the shower is gross, the bed squeaks, and we could hear the guests upstairs. Definitely not worth $600+ per night!! It should be a 2.5 star hotel.

My wife and I did a weeklong trip along the coastline of RI and Connecticut. Our most anticipated stay, though, was the Hotel Viking in Newport. The staff were nice and the property looks so royal and bold. Turns out the room we rented for $250/night was for a queen bed that filled up most of the floor space, no microwave and no refrigerator. The hot water sink faucet leaked and half of one of the casters on the bathroom vanity was broken, remedied by a wadded up paper towel. There are free bottles of water available at the front desk any time they're available. There's a breakfast sandwich/wrap coffee shop on the 1st floor that was good. The hotel's breakfast was good too. Amenity fees are $35/day. After prepaying for two nights, the money we owed at checkout was $193. This was for one night of valet parking, amenity fees, breakfast one morning and a two drinks on the rooftop. The rooftop, incidentally, leaves some of not much to be desired. The valet program is elective, but that isn't necessarily translated that way. We paid $40 for valet parking the first night. If that wasn't motivation enough to find our own parking the next night, waiting for the valet to bring our car only to have to wait longer because they'd brought us someone else's the first time caused us to locate free street parking on Catherine Street for the second night. Catherine Street's free parking starts 90 feet off of Bellvue. The location of the hotel is good and within walking distance of a lot of attractions, including the Cliff Walk (two ways to get there from the Viking, but I'd suggest Bellvue to Narragansett.

The rooms at the hotel leave alot to be desired. My wife and I stayed in a suite ( yes a suite) The bathroom is smaller than any closet I have in my house. There is no coffee machine in the room ( which can be found in even the cheapest motels). There is a small dorm size fridge but that is the end of the amenities. The room is OK but again for a suite it is small. I'm fearful what a regular room looks like in this hotel. In the bathroom was only two towels and no wash cloths. Attached is a pic of just how small the bathroom was in our suite( again this is supposed to be a suite). As you can see in this oic you can do your business and was your hands at the same time.

I've only been to Newport once and we stayed at the NYYC Harbor Court property for the night. We are back for the StFYC Commodore Cruise (Newport to Nantucket). We have never stayed in town, are here for 4 nights and wanted to stay in town. Hotel Viking looked great so we booked it. Old school arrival. Very majestic building. Lobby was unimpressive (a bit of a let down) but the staff at the front desk were fantastic, friendly and helpful. The rooms are not huge, but we actually had a big room with fireplace - in the old tower. Very nice with view of water way off in the distance. We are staying one night now and three nights after our cruise. They were kind enough to hold luggage for us while we went out in the cruise. Lookin forward to returning next week after the cruise! If you want old school authentic with great service, highly recommend Hotel Viking.

Visited Rhode Island for my first time for a wedding. My fiancé booked through the wedding block/we didn't look at other hotels so I don't have anything to compare this to but a few issues. Location was great/we walked all over. No parking lot, if you can find street parking that's great.. we ended up doing valet. Staff was nice - no issues with them. Our room was very small, add in our bags and it felt very tight. The bathroom is right there and has an opaque ish covering going down the middle, if you stand in the right spots you can see the silhouette of someone inside. The light comes through and can definitely wake someone up since the bed is right there. The bathroom did not feel private/The bathroom was small, room to stand in front of the sink but then the toilet is right behind you and the sink was tiny. The water pressure in the shower would go out and several times half of the shower head no longer had water flowing through it for a few seconds. The AC was loud.

Update: unfortunately our check out experience skewed my review below to be more negative. This was originally 5 star. Our stay was still very pleasant, but upon checkout we were told parking was double as expensive as was listed on Expedia (because it was the "on" season...beginning of April). On top of this we were charged a random 30 dollars for drinks the day before at the hotel bar we never had. Management refused to refund us the cost which was surprising considering the hospitality we received the rest of the time. Old review below: Fantastic experience here so far. Here for my mom and girlfriend's birthday weekend. The staff from the bell hops to the front desk have all been very friendly and accommodating. Our room and bed are extremely comfortable and quiet, as well as receiving chocolate covered strawberries and a birthday card upon arrival. Free shuttle service around the nearby area, complimentary bikes, beautiful pool and hot tub. Great location, and personalized service a text away. Will be

This review is solely for the bar experience. A girlfriend and myself visited on 12/28 late afternoon for an appetizer and beverage. The flatbread was delicious but your bartenders need MAJOR training in hospitality. The female with the incredibly wrinkled white shirt (it was seriously that distracting) was not friendly, never said hello and was so uninterested in everything it was sad. Just a smile and a "hi welcome Happy Holidays" would have gone a long way. The male wasnt much better. Did they do their jobs? I guess, but it doesnt take much to just be nice and welcoming in a world of hospitality. We are locals, not tourists and I wont be returning just for the fact of the service of these bartenders.