dear.lorrie
Google
To begin with, I never wanted to write this. But now, coming from the reception, I feel like I have to. First thing first, the room we were assigned was infested with ants. After reporting this issue, we were moved to a second room, which unfortunately, was not properly cleaned. We requested housekeeping to address the cleanliness issue, but when they came, they made the bed and I guess…that’s all. (I will attach a picture with the bathroom window, that’s been sitting there for quite a while. I won’t attach photos with the remaining toenails on the floor and so on.)
Additionally, we needed an iron, but were informed that there were no irons available at the hotel, which was very inconvenient. We were told this was due to safety reasons, yet there was no alternative space provided for ironing, such as a designated ironing room. The laundry service offered returns clothes only the next day, which is not helpful if you have an important meeting or event and need pressed clothes urgently.
Moreover, the level of English spoken by the staff was very poor, which made communication difficult and frustrating. The check-in process was extremely slow, leading to a long line forming behind us. This, combined with the lack of responsiveness and overall attitude of the staff, made for a very unpleasant stay.
Although I initially said I wouldn’t write a review about our experience, I now feel compelled to do so due to the unprofessional and disappointing attitude we encountered.
The only positive aspect of our stay was the entertainment team, who were fantastic and very engaging.
I hope you take this feedback seriously, your place has a tremendous potential but still there’s a lot of work to be done.
