Hotel Vila Galé Lagos

We were a party of 8 over for a golf holiday in the area. ||The Food selection and temperature of it wasn’t great. Dining room staff were very good considering how busy it was. ||The location of the hotel is ok. But if you want to walk to town it takes roughly 30 minutes depending on your pace. Taxis are readily available from the hotel. ||Most staff that I interacted with were attentive and did often have a conversation with you. ||Cleanliness of the room was good and serviced daily. As part of our deal the mini bar was included and topped up as required.||I used the spa and had a good massage.

I am not a guest but neighbour but can go to their Spa for swimming. Very well organised and not very expensive. Kind staff. We had a concert there for our choir in a beautiful room with good accoustics. Glad to have friendly neighbours with excellent customer service!!

Very nice experience. Close to the beach, nice staff and good breakfast. The outdoor swimming pool is huge. Lots of olive trees all over the place, perfect for families and well organised. The playground and swimming pool for kids are not situated in the same area as the outdoor swimming pool so you can take advantage of the quiet of the pool without hearing the kids scream 😄 (I have 3 kids and they make a lot of noise).

Set expectations. All Portugal beaches are public beaches, so no hotels are right on the beach. You can access the beach from this hotel, however you have to walk across a railroad track and pass a large homeless camp. Pizza restaurant on property is nice, and so is the breakfast buffet. Rooms stay with AC off when no one around, and many of our party had issues with the room thermostats. Pool area is great and hotel bar is superb.

Just back from 8 days at this hotel with friends and family. I was very pleasantly surprised. This is the first time we have done bed and breakfast so we were free to roam and eat in the hotel as well as outside. We had a great time and ventured out and about lots. We were invited to share our feedback about our experiences with the hotel’s management over a drink towards the end of our stay. Pedro was very attentive and listened carefully to what we had to say as well as explaining why some things were as they were. The hotel is exceptionally well maintained and the staff are so friendly and helpful. I will definitely be going back. Thank you

Lovely welcome by Sara on reception. Our room wasn’t ready but she rang me when it was. 👍. Check in great. Room good except no kettle. Requested one from reception at 4pm. Nothing received all day. When in bed & asleep, knock at door 11.45pm delivering a kettle 😳😳🤬🤬. My husband & I were not very pleased to be woken up. Breakfast was ok but some food tepid. I had omelette which was freshly cooked & lovely. Went to check out & tried to charge me for drinks we hadn’t had in the bar. Someone had charged to our room but they should have a card system showing your room number to confirm it’s your room. Obviously not. Charge was removed but it left a sour taste. Definitely needs improvement

First and foremost, lovely immaculate hotel. Opened in 2009, as a boutique fashion hotel. The place is adorned with images, pictures and mannequins of Portuguese fashion designers and models. All very interesting, but would question the relevance to its market of golfers. To note - we’re not golfers either.||Rooms are very spacious, however due to the design, polished slate floors with wooden furniture and the lack of soundproofing, the noise resonates when housekeeping is cleaning the room. No kettle or tea/coffee making service, which meant you had to wait ill 7.00am to get a coffee, if you’re an early riser.||Talking of housekeeping. We stayed for 10 nights and 4 out of the 10 the room wasn’t cleaned and new towels provided. Had to call reception, several times.||We were all inclusive (thankfully). It isn’t cheap. However, saying that it was all top shelf premium brands.||As per other reviews, you did have to wait at the bar quite some time, on occasions, due to the minimal staff (2 increasing to 3). The low numbers of staff was compounded by the amount of customers requesting cocktails. Tip to hotel - remove a pool table and have a dedicated cocktail bar. ||There was a pool bar service. This was the best! Mostly staffed by 2 staff and you rarely had to wait.||The pool was fantastic. Loved it. Had it not been for the other issues, we’d have re-booked.||The biggest disappointment, was the dining. Circa 200 seating. Breakfast was the best, but it went downhill from there, due to the apparent decreasing number of waiters and the temperature of the food. If you went to lunch or dinner early, you’d be okay…but anything past 1:00 and 8:00 you’d be greater with no staff to assist you and luke warm food.

Family holiday for 10 days. |We went as a family of 2 children and 4 adults and were split over 2 rooms at absolute opposite ends of the hotel which was a little frustrating.||Hotel - has a wow factor on arrival. Clean, fresh, spacious. Reception staff were efficient, welcoming, helpful. The hotel horseshoes around the large pool area. Out balcony overlooked the pool and we could see pit to the sea also - it was beautiful. The room was lovely, beds comfortable, well kept. Walk in shower was lovely and was lovely. ||Restaurant - the main restaurant was clean, well run, sone variation but not really thought out for children. However, always found something to eat. ||Pool bar - lovely food made to order and couldn’t have wanted more. ||Kids club - this was not functioning at all during our stay. ||Pool - this was gorgeous. It’s huge, the sunbeds are not cramped at all, loads of room - we really loved this. No rush for sunbeds in the morning at all which was fantastic. ||Location - walkable to Lagos town, but with people in our party we got Uber taxis which were reasonable. Lagos town is beautiful, lots of places to eat, drink, explore and people watch. ||Entertainment - this was the weak link, there really wasn’t much at all.

This is a first rate hotel! The staff is very friendly and helpful. We included breakfast and it's a great buffet. They clean the rooms every day and are very thorough. All of Portugal is very Covid conscious. No wonder they're very safe!

With so many highs and lows at Vile Galé, I'm really torn with the star rating on this one. I'll describe my experience below and let you decide, regardless of the stars given... The Good: * The lobby, pool, buffet, bar and spa area are super nice * Many of, if not all, the staff were multilingual * Excellent facilities. There was a beach volleyball court, tennis court, indoor/outdoor pools, kids pool area, adequate gym, spa, etc. * Room and in-room wifi were solid The Eh: * Beach was across a street, then across rr tracks :-/ * Pool was frigid * One pool towel given per room, which had to be picked up/returned at the spa * The room and hallway color scheme was odd for a beach resort. I know this is strange to say, but an all black hallway and then blood red accents is just weird. Check the pics. * Electricity would turn off when you left the room. Charging electronics and keeping the room cool didn't happen * Bit of an older crowd (avg age 50+) The Bad: * The food. Wow was this poor. The pool bar had some of the worst food of my vacation.. and I got a salad and a turkey wrap aka things that are tough to fudge up. Breakfast (included with my room) was OK, but things were grossly undercooked and the most plentiful items were lunch meats (weird). Lunch/dinner should be a hard pass unless you enjoy a nice mix of bland meats and rice * No free water anywhere. Not in the lobby, gym, by the pool... Nowhere. Dropping 3-5 euro each time you want water is nuts. Considering they warn you not to drink the tap water, there should be other options available besides bottled water. The beer and wine is actually cheaper * No small towels available at/for the gym. Though there's a big sign on the wall to wipe down after you use a machine, I was instructed to bring down a room towel to do so. Double weird considering the gym is in the spa, which is FULL of towels. * The mini bar shouldn't be called a bar. It's a little fridge with 3 waters in it. So, it's a mixed bag here. Many of the problems above are easy to fix, so maybe changes will be made soon. Overall, come here if you have a family and want an all-inclusive experience in the area and don't really care to try the local cuisine. Don't come here as a solo traveler who likes to explore.

Good location, about a 30 minute walk from downtown (or a 5 minute taxi ride for 7 Euros). Great pool area. Pool temperature was fine during August, might be cold during other months since pool seemed to not be heated. Great separate mini-waterslide pool just for kids (up to about age 10 would find these fun). Also a zip-line for kids. The beach across the street and train track (easy and safe to cross) was really nice. The beach restaurant (the one directly across from the Atlantico restaurant) was the best in the area. More than half the guests have kids. It feels like a family/kids resort, which was great for us. I wouldn't come here in the summer without kids unless you really like other people's kids. We didn't use the Club Nep kids club (located in a separate area of resort) because there was too much fun happening in the main pool. I didn't see any other families using it either. If anyone was using it, it was only for the youngest children (maybe up to age 5). About 50% of the guests speak English natively, all from England (we didn't meet any other Americans over an entire week). Free wifi internet, nice safes and refrigerators in the rooms. If you don't splurge for pool view, ask for a room facing town which is just as nice. Housekeeping is a disaster. Room was cleaned poorly. Breakfast is good but very crowded. I recommend eating lunch and dinner at restaurants. I heard lots of complaints from guests that had paid for full-board plans that included lunch and dinner. The decor at the hotel is very strange. Lots of dark red colors that clash horribly with the sunlight at a beach hotel.

Didn't made reservations eventually they have rooms. I had problem my room wasn't ready I have to wait 15 minutes but get longer then expected so they gave to me other room. The waiting period was almost an hour other then was good

Great service and nicely priced lodging that's close to the train station. The staff is extremely friendly and will provide you whatever you need to make your stay convenient. The fact that wine comes free with dinner is a good deal for anyone who is coming here during off peak season.

great hotel! very modern and clean. we stayed here for the one night we were in Lagos. the room was awesome and had a ocean view. the staff was great. they even have parking which was free if you dont park in the garage!

The hotel itself is good but bad service. They have a listing on booking.com where people up to the age of 17 are children's but when you get to the hotel they will say that children only go up to the age of 12. This means they will charge you extra dispite the cost guarantee on booking.com. Then we called booking.com to complain and they called Vila gale to complain. Next booking.com told us that the extra cost was "extra fees" which was a lie. Overall the hotel is nice but the management are scammers and crap human beings.