Hotel Villa Achenbach

The location to proper public transfer is great.(Busses, trams, trains, everything is nearby) When arriving and during our stay, the staff was extremely friendly, we had a nice receptionist checking us in, and showing us our room. Also during our stay the nightly staff was very friendly and helpful. The themed rooms were gorgeous, the bathrooms clean and modern. For our stay everything was absolutely great.

Beautiful boutique hotel with a stylish, elegant interior, but the service was shockingly poor. During breakfast (€20 per person), we were repeatedly ignored by staff. We asked multiple times for coffee and tea. One staff member said they would ask a colleague nothing happened. Another simply nodded and walked away. At one point, a staff member actively avoided eye contact, turned away, and literally walked off when we addressed her. It’s very unprofessional to ignore guest and stop communicating with them. After more than an hour, we left without ever receiving coffee or tea. Many other guests were experiencing the same issue. At check-out, we were given only a brief apology and told the colleague would be “spoken to.” No solution or compensation was offered. Instead, the card machine was placed on the counter and we were asked to pay in full for the breakfast. A beautiful hotel, but service like this is unacceptable and does not match the price or the boutique label.

I travel a lot around the world and usually stay in 5-star hotels, so I was curious to see how my first stay at Hotel Villa Achenbach in Düsseldorf would be. I have to say, I was deeply impressed. The interior and atmosphere are beautiful, everything was kept perfectly clean, and even the products in the bathroom showed great attention to detail. The front office team could not have been kinder, every interaction felt genuine. For me, it was a truly wonderful experience, I felt completely at home and can only highly recommend this hotel. Everything was simply brilliant.

We stayed at the top. It was so cozy and elegant interior. Such a beautiful hotel i have ever stayed before.

Extremely comfortable, clean, and well maintained while still retaining a retro charm and atmosphere. We stayed mid December and it was like Christmas exploded all over the place! Amazing. Not too pricey and super friendly staff.

Well only one thing to say, best service since the last 25 stays in different international hotel chains Of you like it privat this hotel should be your FIRST Choice