Jenny S.
Yelp
Rude owner, smelly room. Horrible experience.
Checked in garden room for 3 night stay. AC wasn't working at 9, six hours after checkin, so sent maid who didn't speak English who didn't know if we wanted hotter or colder. Had to call desk again. Brought fan which didn't make it better. Called again to say it's not solved. Insist they fix and finally get technician to change filter. 10 at night.
In evening smelly, garbage smell coming from drain in patio.
Was told by reception, he didn't smell anything, nothing he could do, nobody else complains. Totally insulting. Finally other reception guy pours bleach in and it helps.
Wanted to move to another hotel next 2 nights but they wouldn't let me get refund
I ask to move rooms. Unfortunately only one is next door.
Next night same issue. Last night the sewer smell so bad, I complain again. Send maid to pour gallons of bleach, learn word for smelly is puzza, she does this twice then covers with mat.
I have stayed from youth hostels to 5 star hotels and at $360 a night I expect a clean, cool, non smelly hotel room.
Most issues could have been solved with a caring customer attitude
"I don't smell anything" could have been "let me see what we can do"
"Nobody else complains" could have been "I understand your problem let me see what I can do."
"I can't do anything tonight" could have been "I'll have manager speak to you in morning".
In addition was overcharged for room service, 20 euro instead of 10. When I check out they corrected it because I "complained" not admitting they were wrong.
No room service menus in room. Probably too cheap to print.
Overwhelming perfume smell from bedspread, had to put outside.
WiFi didn't work, weird registration rather than password, had to take device to front desk and go up 2 elevators and stairs every time.
Huge buffets at Positano and Venice. This serves only continental. Pinching pennies again.
Plastic lounge chairs and table faced air conditioner unit.
Upon checkout I politely and calmly asked for room reduction because of problems that made stay less than ideal. The old man owner stands up and screams at me "YOU STINK. NOBODY ELSE COMPLAINS."
PROCEEDS TO TELL ME NOT TO KEEP SPEAKING WITH RECEPTION AS THEY HAVE OTHER THINGS TO DO AND MOTIONS WITH HAND TO WRAP IT UP!!!
Their are many places to choose and one closer to town and other restaurants would be better. No one should have to deal with problems that an owner doesn't care about. if you like the view from restaurant come for a drink and that's it.