Hotel Villa Fontaine Grand Shiodome

As other reviewers have already noted, the rooms are small. The bathroom in particular feels really cramped. I have stayed in other 3 star hotels in Japan that was way more spacious than this. And, I totally agree that the wifi is really slow and would sometimes disconnect. I would not have posted this review at all since I'm not fond of posting negative reviews. However, my wife had a terrible experience with the hotel staff. She had to join an office meeting at 4 am. Since my son and I were still asleep at that time, she decided to take the meeting in the hotel lobby. The hotel staff forbade her from plugging her laptop charger. They were so rude that they interrupted her in the middle of her meeting. Last year we stayed at the Hotel Villa Fontaine in Ariake. I gave them a 5 star review because our stay there was excellent. To anyone reading this, I recommend that you go there instead. I understand that this hotel is cheaper but it's just not worth it.

The room - Superior Queen was a bit small as we booked it for three people, but it was still manageable for our stay. The location is very convenient, with a train station nearby and convenience stores within walking distance. Parking is available at the hotel as well, although there is an additional charge. The hotel is only one stop away from Ginza, making it easy to explore the city. The surrounding area is also quiet, which makes it a great place to rest after a long day of walking and sightseeing.

Nice clean and good value hotel conveniently located about 5-10 minute walk from Shimbashi station via the elevated path. From Shimbashi, you can easily get to all areas of the city and get direct trains to the airport. We ate out for all meals so can’t comment on the food in the hotel. There are plenty of nice restaurants/cafes/bars including karaoke in walking distance particularly in Ginza and Shimbashi. This was our first time in Tokyo and we had been advised that all hotel rooms were small, however, we were pleasantly surprised at the size of the room. It was an ideal size for us especially as we did not spend much time there due to being out exploring the city all day.

This executive twin room with tatami area is the most spacious hotel room we’ve ever stayed in (in Tokyo at the same price range). The photos speak for themselves. The windows face the Shiodome train station. And yet it is quiet in the room. The gym on the reception floor is pretty small and located right next to a smoking room, which is a demerit. There are coin-operated washer and dryer facilities on every other floor.

This is our first time staying at this hotel. We are well versed with this area and that is the reason why this hotel is chosen.The hotel share same complex with office building and transporation options are widely available.Our room is a bit on the smaller size, but for 1 night it is OK.For guests, staying more than 1 nights, perhaps a bigger room is a better way to be comfortable. Service is very straight forward and business like. No more and no less (efficient I suppose).

The hotel is beautiful, room was clean, location was good and the room we stayed in was spacious for 3 people but other things left us with doubts about ever returning. The hotel does not have a restaurant inside but there are several in the same building. They have a "Happy hour" with very limited snacks (popcorn, cheese,crackers, nuts and some fruits) and beverages (red wine and a 3 juice mixtures with a bit of alcohol). We are not drinkers but I noticed that none of the snacks were ever refilled. But I guess that the most disappointing aspect of our stay was the staff. Maybe because we were casual in our attire or maybe it seemed like we did not belong, but it seemed like every time we walked through those large sliding doors, one of the staff members rushed over to see if we belonged there. Once, after a long day of sightseeing, I had to use the lobby bathroom and one of their staff ran over to our group stating that this was not a public place and was about to tell us to leave when we showed her our room key. This was insulting because at the remoted controlled glass door to the elevators, a man stood in front of us who was, in my opinion, more casully dressed and looking a bit under the weather, if you know what I mean, but she did not question his presence. It could be that the hotel has had problems with non-guests on their property but this is a large commercial building that they occupy with numerous businesses, commercial office spaces and connecting hallways on multiple floors with public transportation, trains and subways. And maybe security is foremost in the minds. I guess that I can forgive this incident once, but similar incidents, maybe not so aggressive encounters, happened every day that we stayed with them. And this, in my opinion, is not acceptable for the cost if staying at this hotel.

We stayed early February, in terms of value for money the hotel is good, the service was good, it was clean although the rooms were a little bit smaller than usual hotels in Tokyo but the size was specified during reservation. It is on the older fashion style of Japanese hotels but everything was functional. We didn’t had any issues with staff. About location it is good if you are going to ginza/odaiba/Shinbashi/shinagawa area. One inconvenience is that since the near hotel area are mostly offices there are no immediate restaurants so plan ahead for that, but the hotel is more of a business hotel so it seems planned as such.

I would like to provide feedback regarding the choice of words used by the front desk staff during the check-in process. Overall, the check-in was efficient; however, the language used felt somewhat transactional and lacked warmth. Hospitality communication should make guests feel welcomed, valued, and comfortable. For example, instead of saying, “Give me your passport,” a more guest-centered approach would be, “May I please have your passport to complete the check in please? Additionally, phrases such as “You need to…” can sometimes sound directive. Rephrasing to “Kindly…” or “May I ask you to…” creates a more polite and service-oriented tone. Using welcoming expressions like: “Welcome to our hotel.” “We’re delighted to have you with us.” “Please let us know if there’s anything we can do to make your stay more comfortable.” can significantly enhance the guest experience. The choice of words at the front desk sets the tone for the entire stay. A warmer, more courteous, and guest-focused communication style would further elevate the professionalism and hospitality standards. Thank you for considering this feedback.

The hotel bed is very firm and we're waking up with body aches everyday. I don't know why this hotel does not have a medium firmness bed to cater for the majority of the people. If a firm bed is not for you then don't come to this place. They should have medium foam topper at least for people who can't sleep on firm bed.

This was by far my favorite hotel of my entire Japan trip. It was so modern and chic on the inside and right next to Shiodome station! Going anywhere was super convenient. They also had happy hour from 5-9pm where you could get free alcohol and little bites provided in the lobby. Our room was on the 10th floor and there was decent space inside, which was important for my husband and I as we were working at night. The check in and check out process was super quick and simple and storing luggage after check out was available!

I booked this last minute on Hotels.com for $230 for a Saturday night. Really nice hotel and room was perfect. Check in was smooth and they had a free happy hour from 5 til 9pm. We checked it out and it was wine and some other non alcoholic beverages. It's located right at the Shiodome Metro station which makes it super convenient. Less than 10 minutes walk to Shimbashi station and the Ginza District.

I stayed here at least a dozen times when I used to travel to Tokyo. A Japanese coworker found it online and told us that it was just 120,000 yen a night, so we had low expectations. We were pleasantly surprised with how modern and clean it was and it was conveniently located near the subway. There was also free all-you-can-eat breakfast in the morning which offered limited choices but was tasty. I'd recommend it to anyone traveling in this area for business. There are more luxurious places to stay nearby if you are on vacation like the Conrad next door.

Broken AC unit! Goes on and off and when you think you have the air on it's actually heat! I'm sweating in my room. This place is terrible. I hate this hotel. I called three times they said they reset it but it keeps shutting off on its own! Or setting itself to 26 degrees. You cannot control the air. Nothing was done by management to compensate our inconvenience. Leaving tomorrow and they offer a room change. Won't ever stay here again neither would I recommend it to anyone. Don't stay in room 320! There is no air! I had to get ready for my brother's wedding sweating off my makeup in my room! Also our bathroom smells like farts or backed up drain sewage. And slow to drain. The bed is rock hard and the pillows suck.

I stayed at Villa Fountaine twice within a 10-day period. The first time, we were on the 10th floor, and the room was decent with clean furniture. The only drawback was the slow sink drainage. After a few days in Osaka, we returned and were assigned a room on the 7th floor, which was rundown with stained chairs, and the WiFi didn't work in the room. It was a stark contrast. On a positive note, the complimentary breakfast buffet had a variety of options. The hotel's location was convenient, close to subways, although a bit of a walk to the JR lines. Unfortunately, due to the inconsistencies in room quality, I can only give a mixed review of this place.

The hotel location is very convenient, and the staff are very nice. The only complaint we have is the AC in the room. From the first day, it was warm. When we brought it to their attention, they did some kind of quick fix to make it cool, but it became warm again. Again, we brought it to their attention. Still not fixed. If you have this problem, make them change your room from the beginning. Unfortunately, since this problem was never resolved, I will think twice about staying here again.

I thought this was a budget hotel ($160 a night for 2 twin beds) but when I arrived, I was pleasantly surprised. So I booked a 400m room with no window and when I arrived, they upgraded me for free(!) to a 500m room with a window! That was pretty cool. Luis came and stayed with me for 5 days and he was really impressed too. The rooms are really spacious for a Tokyo room, very clean (like everything else in Japan) and the people are very friendly. They have a concierge desk so you can go to them to ask you to book reservations for whatever you want to do e.g. I had them book me tickets to Robot Restaurant. There's a subway station directly in front of the hotel also and Shimbashi is only about 10-15 minute walk away. It's also right next to the fish market so if you're trying to head to Sushi Dai, this is a great location to walk to it. Overall I was really happy with this place and would absolutely book here again.

Shiodome/Shimbashi is my area to stay when visiting on business. Between park hotel and royal park hotel, I go where the best value is. On this particular time price at Villa Fontaine was significant lower than other two, so I decided to try here again. Room itself is pretty spacious considering its location. Bed is rock hard. I put extra pillow under my back at night as hard bed was giving me a backache. Small buffet breakfast is included and I really didn't like it too much. Not much of options, once you pick your food, find a seat at communal table. There is no such thing as quietness here, noise from others bothered me. I felt stressed from the morning. Noise didn't just come from other customers. It also came from a staff. I saw an older lady staff yelling at younger staff, I didn't need to hear that and felt bad for this younger staff. Location is great. Two minutes to both Yurikamome and Oedo metro Shiodome. 10 mins walk to Shimbashi station JR, Ginza line and Asakusa line. Free wifi works okay. Small gym is available from 5am to 11pm.

I was mostly ok w/ this hotel. The lobby is nice. The service is great. The room is spacious, modern, and clean. Price of the room was very low compared to say the Shibuya area or even around Shiodome. The area is much quieter than Shibuya, which is nice to relax in, but also it's not as convenient to just walk right out of your hotel and find food. It is about 5 minutes walk to Shiodome station, and 10 minutes to Shimbashi station (which houses most of the trains including JR lines). However, two low points of this place: 1) The beds were like the hardest bed I've ever slept on, not sure if this is a thing in Japan, you can feel the springs too. Though...for the price, it might be worth it still. I stayed at Shibuya Granbell Hotel and w/ the same type of cleanliness/space/etc it was almost double the price. 2) The breakfast included with the stay was not very good, which is not a huge deal since w/o it I would've still booked this place. They have a gym here w/ like 4 cardio machines, that is all. haha. I did not use it, but I see 0-1 people there whenever I pass by.

This place is an awesome hotel for the $! What's awesome about it is that the room $ stays the same if you are using one bed for two people. If you know how most (if not all) japanese hotels charges $ per person, not per room. So basically two people can stay (as long as you are okay on sleeping on the same bed) for a price of one room! Very affordable. Breakfast is included :)!

Great hotel! Located near the subway station, there are underground tunnels and elevators to get you straight to the hotel (exit10) which is great when you have luggage. Stayed here for 3 nights and returned after a trip to Kyoto, I left my conditioner and cleanser and the staff kept it for me without even calling them. The rooms are spacious considering it's tokyo but bed is slightly on the harder side for my liking. Free breakfast starts at 6:30 and there's a small fitness room open from 5am to 11pm. I would stay here again on my next trip to Tokyo.

Stayed here for four nights on a vacation with my husband. The room was very nice, decent size, water pressure in the shower was good with hot water, heated toilet seats, and good location 2 minutes walking distance to a metro line. Only thing was the bed was hard a rock. I don't know if that's just how the beds are in japan but these are hard as a rock and I am not picky with softness of a bed but this felt like we were sleeping on the floor. Other than that the hotel was awesome!!

We stayed at this hotel for 2 night when we were in Tokyo. The room had a queen size bed. The bed and pillows were very comfortable. I notice the water pressure in Japan hotels are strong too. There are 10 floors to the hotel. There is a laundry machine available in the vending machine room if guests neeed it. Since I got the JR pass like many travelers, I found it confusing to get to the station since there were many overpass due to highways. It wasnt so easy to locate on google maps. My stay came with free breakfast. It has a variety of asian and american breakfast options. When you check in, there is a self serve kiosk at the reception. They will help you but I find that to be pointless. They might as well check you in. Also, no issues shipping my luggage from NRT to the hotel.

This hotel is a solid 3.5 stars for me. Not the nicest hotel to stay, but definitely a good value. The location is great -- connected to the Shimbashi train station by underground walkway. Just two quick stops from Tokyo Station, and a few stops from Shibuya in the other direction. It's in walking distance to the Tsujiki Fish Market. The hotel is clean, with an average size room, and nice size bathroom by Japan standards. The bar downstairs has happy hour everyday, which is nice. The breakfast buffet was not the best, but manageable. The power outlets are not conveniently located in the room.

Excellent friendly staff. They give you these white chocolate covered pecans when they clean your room which are to die for. You can also buy boxes of them to take home. I bought 10! Excellent location to the transportation stations. Taxis wait right out front. Lots of eateries nearby, including a Starbucks. Sato at the front desk was by far my favorite. He was so nice & informative. We spent 10 of our 16 days in Japan here. They were helpful to keep our luggage as we only took a duffle bag to Hiroshima & planned to come back. Rooms are small but would still stay again. Hot water is piping hot, which I love & vending machines located on every floor. Family Mart is also nearby so that's always a plus & a must. We ate some of the best foods in Japan from Family Mart. Definitely missing the quality & attention to detail that Japan has mastered in everything they do. Can't wait to go back.

Rock hard beds, the room smells like feet, a view of a train track. The only reason to stay here is the subway is right below with many options.