Hotel Villa Fontaine Grand Shiodome

The hotel is impressive and is very convenient to Haneda Terminal 3. Our booking had been made on our behalf and we were not aware that early check-in had been included. It should be noted that standard check-in time is 18-00, which is inconveniently late in the day. All check-in is automated but there are plenty of staff around to help if required. However, the system rejected our check-in without giving a reason and the staff were not competent to sort out the problem. It turned out that the system had not recognised that our booking included early check-in and therefore rejected our attempt. We were told we could purchase early check-in by the hour but thought this was a rip-off.|The room was clean but considering that most guests were in transit, there was not enough space for suitcases. The TV did not have international channels.|We ate at the hotel restaurant against our better judgement. The cost was £25 each for a buffet meal. There was a good variety of food but the hot dishes were cool and the cold dishes warm.|Things might have been different if we had stayed at Villa Fontaine before but the systems were not user friendly to first timers and the staff, while willing to help were not skilled enough to be of much assistance.|Stay here if you must but there must me less impersonal alternatives.

Very nice hotel in a great surround. Very good connection to the metros. Plenty of restaurants around. For Tokyo big rooms and the service people arey nice and frindly. Take care - not all rooms are having a window to outside, some are looking into the lobby only. If you like daylight try to avoid these and ask for another room with with an outside view.

Wonderful property with a team of excellent service staffs! Felt very welcoming and love the structural design of the hotel. Rooms are really clean and well spaced with all the necessary power points and lighting controls at all the right places. Kudos for a well maintained property. Love the relatively quiet location of the place. Really impressed!

Review for Villa Fontaine Grand Had a great stay at Villa Fontaine Grand. The service was excellent — staff were friendly and helpful. The room was very clean, comfortable, and well-maintained. The location is good, quiet, and safe — but a little bit far from the city center. However, it’s very convenient if you don’t mind taking the train, with the station nearby. Overall, a very nice hotel with great service, clean rooms, and good value for money. Perfect for travelers who prefer a peaceful stay away from the busy city but still easy to access by train.

Impressive Hotel with spacious and plentiful rooms. Located in Minato city with a great view that captures Japan’s rising sun in Tokyo. You can easily access the train station from the hotel, and there is a Shiodome elevated pedestrian walkway over the busy streets to get you over to Shimbashi and Ginza area. My only take back is the breakfast buffet, too busy and not enough variety compared to other hotels of similar value. However many places nearby to accommodate.

Customer service was great! Loved the staff They were super nice, they left us some treats in our bed for our honeymoon, and we were treated super nicely, the view from our bedroom was also soooo nice!! The only thing I would suggest to work on, I would highly recommend better beds and more pillows, the bed was very uncomfortable for us and they give 1 super thin pillow that didn’t help. Also they could not accommodate us for breakfast even if told days prior. Not much around it without a commute. The view was great though, and everything was super clean.

Stayed here during May 2025, fantastic hotel with excellent views of the railway tracks! Spacious, clean rooms. Attentive and friendly staff. Easy location, nice walk to Hamamatsucho station (5-10 mins), 3 stops from Tokyo Station. Really loved this place, have booked another two weeks for my next trip in January. Hoping I can be booked into the same room!

I arrived very late and I’ve stayed just one night but I was impressed by the hotel. Very clean, very comfortable and the staff is very friendly. At the breakfast the food was diverse and tasty. As a tourist first time in Japan, was a new thing for me to see noodles and soup at breakfast but I tried and was very good. Another new thing for me was the receiving of pajamas - and were some comfortable ones. I was pleasantly surprised and I dearly recommend!

The hotel bed is very firm and we're waking up with body aches everyday. I don't know why this hotel does not have a medium firmness bed to cater for the majority of the people. If a firm bed is not for you then don't come to this place. They should have medium foam topper at least for people who can't sleep on firm bed.

This was by far my favorite hotel of my entire Japan trip. It was so modern and chic on the inside and right next to Shiodome station! Going anywhere was super convenient. They also had happy hour from 5-9pm where you could get free alcohol and little bites provided in the lobby. Our room was on the 10th floor and there was decent space inside, which was important for my husband and I as we were working at night. The check in and check out process was super quick and simple and storing luggage after check out was available!

I booked this last minute on Hotels.com for $230 for a Saturday night. Really nice hotel and room was perfect. Check in was smooth and they had a free happy hour from 5 til 9pm. We checked it out and it was wine and some other non alcoholic beverages. It's located right at the Shiodome Metro station which makes it super convenient. Less than 10 minutes walk to Shimbashi station and the Ginza District.

I stayed here at least a dozen times when I used to travel to Tokyo. A Japanese coworker found it online and told us that it was just 120,000 yen a night, so we had low expectations. We were pleasantly surprised with how modern and clean it was and it was conveniently located near the subway. There was also free all-you-can-eat breakfast in the morning which offered limited choices but was tasty. I'd recommend it to anyone traveling in this area for business. There are more luxurious places to stay nearby if you are on vacation like the Conrad next door.

Broken AC unit! Goes on and off and when you think you have the air on it's actually heat! I'm sweating in my room. This place is terrible. I hate this hotel. I called three times they said they reset it but it keeps shutting off on its own! Or setting itself to 26 degrees. You cannot control the air. Nothing was done by management to compensate our inconvenience. Leaving tomorrow and they offer a room change. Won't ever stay here again neither would I recommend it to anyone. Don't stay in room 320! There is no air! I had to get ready for my brother's wedding sweating off my makeup in my room! Also our bathroom smells like farts or backed up drain sewage. And slow to drain. The bed is rock hard and the pillows suck.

I stayed at Villa Fountaine twice within a 10-day period. The first time, we were on the 10th floor, and the room was decent with clean furniture. The only drawback was the slow sink drainage. After a few days in Osaka, we returned and were assigned a room on the 7th floor, which was rundown with stained chairs, and the WiFi didn't work in the room. It was a stark contrast. On a positive note, the complimentary breakfast buffet had a variety of options. The hotel's location was convenient, close to subways, although a bit of a walk to the JR lines. Unfortunately, due to the inconsistencies in room quality, I can only give a mixed review of this place.

The hotel location is very convenient, and the staff are very nice. The only complaint we have is the AC in the room. From the first day, it was warm. When we brought it to their attention, they did some kind of quick fix to make it cool, but it became warm again. Again, we brought it to their attention. Still not fixed. If you have this problem, make them change your room from the beginning. Unfortunately, since this problem was never resolved, I will think twice about staying here again.

I thought this was a budget hotel ($160 a night for 2 twin beds) but when I arrived, I was pleasantly surprised. So I booked a 400m room with no window and when I arrived, they upgraded me for free(!) to a 500m room with a window! That was pretty cool. Luis came and stayed with me for 5 days and he was really impressed too. The rooms are really spacious for a Tokyo room, very clean (like everything else in Japan) and the people are very friendly. They have a concierge desk so you can go to them to ask you to book reservations for whatever you want to do e.g. I had them book me tickets to Robot Restaurant. There's a subway station directly in front of the hotel also and Shimbashi is only about 10-15 minute walk away. It's also right next to the fish market so if you're trying to head to Sushi Dai, this is a great location to walk to it. Overall I was really happy with this place and would absolutely book here again.

Shiodome/Shimbashi is my area to stay when visiting on business. Between park hotel and royal park hotel, I go where the best value is. On this particular time price at Villa Fontaine was significant lower than other two, so I decided to try here again. Room itself is pretty spacious considering its location. Bed is rock hard. I put extra pillow under my back at night as hard bed was giving me a backache. Small buffet breakfast is included and I really didn't like it too much. Not much of options, once you pick your food, find a seat at communal table. There is no such thing as quietness here, noise from others bothered me. I felt stressed from the morning. Noise didn't just come from other customers. It also came from a staff. I saw an older lady staff yelling at younger staff, I didn't need to hear that and felt bad for this younger staff. Location is great. Two minutes to both Yurikamome and Oedo metro Shiodome. 10 mins walk to Shimbashi station JR, Ginza line and Asakusa line. Free wifi works okay. Small gym is available from 5am to 11pm.

I was mostly ok w/ this hotel. The lobby is nice. The service is great. The room is spacious, modern, and clean. Price of the room was very low compared to say the Shibuya area or even around Shiodome. The area is much quieter than Shibuya, which is nice to relax in, but also it's not as convenient to just walk right out of your hotel and find food. It is about 5 minutes walk to Shiodome station, and 10 minutes to Shimbashi station (which houses most of the trains including JR lines). However, two low points of this place: 1) The beds were like the hardest bed I've ever slept on, not sure if this is a thing in Japan, you can feel the springs too. Though...for the price, it might be worth it still. I stayed at Shibuya Granbell Hotel and w/ the same type of cleanliness/space/etc it was almost double the price. 2) The breakfast included with the stay was not very good, which is not a huge deal since w/o it I would've still booked this place. They have a gym here w/ like 4 cardio machines, that is all. haha. I did not use it, but I see 0-1 people there whenever I pass by.

This place is an awesome hotel for the $! What's awesome about it is that the room $ stays the same if you are using one bed for two people. If you know how most (if not all) japanese hotels charges $ per person, not per room. So basically two people can stay (as long as you are okay on sleeping on the same bed) for a price of one room! Very affordable. Breakfast is included :)!

Great hotel! Located near the subway station, there are underground tunnels and elevators to get you straight to the hotel (exit10) which is great when you have luggage. Stayed here for 3 nights and returned after a trip to Kyoto, I left my conditioner and cleanser and the staff kept it for me without even calling them. The rooms are spacious considering it's tokyo but bed is slightly on the harder side for my liking. Free breakfast starts at 6:30 and there's a small fitness room open from 5am to 11pm. I would stay here again on my next trip to Tokyo.

Stayed here for four nights on a vacation with my husband. The room was very nice, decent size, water pressure in the shower was good with hot water, heated toilet seats, and good location 2 minutes walking distance to a metro line. Only thing was the bed was hard a rock. I don't know if that's just how the beds are in japan but these are hard as a rock and I am not picky with softness of a bed but this felt like we were sleeping on the floor. Other than that the hotel was awesome!!

We stayed at this hotel for 2 night when we were in Tokyo. The room had a queen size bed. The bed and pillows were very comfortable. I notice the water pressure in Japan hotels are strong too. There are 10 floors to the hotel. There is a laundry machine available in the vending machine room if guests neeed it. Since I got the JR pass like many travelers, I found it confusing to get to the station since there were many overpass due to highways. It wasnt so easy to locate on google maps. My stay came with free breakfast. It has a variety of asian and american breakfast options. When you check in, there is a self serve kiosk at the reception. They will help you but I find that to be pointless. They might as well check you in. Also, no issues shipping my luggage from NRT to the hotel.

This hotel is a solid 3.5 stars for me. Not the nicest hotel to stay, but definitely a good value. The location is great -- connected to the Shimbashi train station by underground walkway. Just two quick stops from Tokyo Station, and a few stops from Shibuya in the other direction. It's in walking distance to the Tsujiki Fish Market. The hotel is clean, with an average size room, and nice size bathroom by Japan standards. The bar downstairs has happy hour everyday, which is nice. The breakfast buffet was not the best, but manageable. The power outlets are not conveniently located in the room.

Excellent friendly staff. They give you these white chocolate covered pecans when they clean your room which are to die for. You can also buy boxes of them to take home. I bought 10! Excellent location to the transportation stations. Taxis wait right out front. Lots of eateries nearby, including a Starbucks. Sato at the front desk was by far my favorite. He was so nice & informative. We spent 10 of our 16 days in Japan here. They were helpful to keep our luggage as we only took a duffle bag to Hiroshima & planned to come back. Rooms are small but would still stay again. Hot water is piping hot, which I love & vending machines located on every floor. Family Mart is also nearby so that's always a plus & a must. We ate some of the best foods in Japan from Family Mart. Definitely missing the quality & attention to detail that Japan has mastered in everything they do. Can't wait to go back.

Rock hard beds, the room smells like feet, a view of a train track. The only reason to stay here is the subway is right below with many options.