Hotel Villa María Cristina

Amazing Stay – Truly Exceptional Service! From the moment we arrived at Hotel Villa Maria Cristina, We felt like royalty. The level of attentiveness and friendliness from the staff was beyond exceptional. They were readily available at all times, ensuring every detail of our stay was perfect. Their warmth and professionalism made all the difference, creating a truly luxurious and welcoming experience. Everything about our stay was outstanding, and I can't recommend this hotel enough! Parking is very limited, but the staff always made it work seamlessly. They took care of parking for us and would have our car ready whenever we were heading out, making the experience effortless. Their warmth, professionalism, and dedication to guest satisfaction made all the difference.

Superb hotel. Absolutely stunning property, colonial architecture with mountain backdrop in elegant if not the nicest section of Guanajuato, within 15 minute walking distance to centro.||Mr. Lapp, the GM, does a truly impeccable job of making this a luxury experience. The rooms are gorgeous (the beds are super comfortable!) and every detail is accounted for: flowers, chocolates and even flip flops for the pool are among the things that you'll have waiting for you in the room.||The on porch dining generates more of the colonial feeling, with staff pandering to your every wish. Juan Alberto, andJuan Jose both gentlemen who have been working at VMC for years can't help but spoil you.||I could go on, but suffice it to say if you're in Guanajuato this is a MUST.. it is true treat. You might never leave the hotel.||Bravo Mr. Lapp!

Color me surprised to find a 5* experience in Guanajuato. The stay was exceptional in every facet, from the rooms to the staff and the restaurant. Look no further, book this for your next stay.||Rooms|We were in awe of the spaciousness of the multi-story master suite. The sunken living room has a desk, couch and TV, and leads to an outside balcony with lounge chairs and table seating. The king size bed had its own TV, and the large shower in the bathroom had strong water pressure. Comforting robes and slippers made for a spa-like experience in your very own bedroom.||Restaurant|We enjoyed daily breakfast and a nice dinner at the restaurant. Despite different meals, the result was the same. Attentive, friendly service. Never an empty water glass and someone always there to clear an empty plate. This was very different from all of the other meals in town where it was difficult to find the waiter.||Both breakfast and dinner surprised us with an extensive menu. Traditional chilaquiles made just like home cooking , offered with green or red salsa. Yogurt with berries and granola was refreshing, and made to order omelets had plenty of toppings to make a unique creation daily.||Dinner was enjoyed by all, from the perfectly cooked steaks to the tasty pasta and risotto. Even the burger was thick and juicy if you yearn for American fare.||Spa|We enjoyed a couples massage. The treatment room was nicely appointed with jacuzzi and shower both in the room. Different levels of firmness were offered, suiting our personal preference. A great stress-reducing experience.||Grounds|It is no wonder why various films have used this hotel as a background. Styled like an Italian retreat, the gardens and flowers, available outdoor seating and plenty of fresh light make the passage from entry to room a serene experience.||Location|We appreciated being away from the loud city center with mariachi bands playing all night. Located a 25 minute walk or 12 minute taxi ride from downtown, the hotel is in a higher-end suburb with large Spanish style homes. The front desk can call a taxi and within 5 minutes you are on your way. 70 peso ($3.50 at time of writing) was the one-way fare. An OXXO mini-market is a 3 minute walk away for any needs, though the hotel has a stocked mini fridge with sodas.||If you are coming to Guanajuato this should be the only place you consider staying.

I have always loved this hotel. For a few years I had stopped going as the food, service and attention to detail seemed to be missing. HOWEVER, I returned recently and was so happy to see it running smoothly with all that attention to detail and good service back. I meet the director and he is absolutely dedicated to keeping this lovely hotel magnificent ensuring the service and all the details perfect. Thank you Sr. Lapp you have returned this gem of a hotel back to its glory.

Great location but appallingly rude service. My wife and I are staying nearby, and visited hoping to view the restaurant, foyer and spa, with the intention of booking a long stay. The male receptionist intercepted us and brusquely demanded we leave so as to preserve the ‘privacy of his clients’. By far the rudest person I have encountered in this country, with its otherwise spectacular hospitality. With service like that, I would not stay here under any circumstances.

This is a lovely hotel, we've stayed at a few times now before an early morning flight out of Leon (20 min drive away, at 4am).|The hotel grounds are beautiful, and the staff is mostly friendly. |The rooms range in size, this time we did not get any upgrade as this hotel is no longer (Sadly) part of the Hyatt chain. |We once had a room with it's own private patio, and two soaker tubs in 2 different bathrooms. THAT was amazing. |This time we had a regular room with a tub and it was still very nice. |We like the turn down service, and did not sure the spa or pools this time but they are available. |My only complaint is they charge per cup of coffee used in the room. It's taky, and I wouldn't expect to get nickle-and-dimed like that in one of the most expensive hotels in town. The inroom coffee, if you decide to pay per pod, is a Nespresso.

Very disappointed. 5 friends stayed here for two nights. We selected this hotel because of the thermal baths and jacuzzis. Unfortunately NONE of them had hot water. The staff was indifferent and not even remotely apologetic or concerned. Restaurant at the villa was average. Many other places in town that deliver on what they promise…try them instead.

This is is your Hotel and top notch restaurant in Guanajuato. If you want to experience a quiet relaxing evening on a Mexican decor Hotel .

Just arrived for two nights at the Villa Maria-Cristina and its beauty is only surpassed by the warm welcome we received after we were rescued when our rental car in Leon ran out of gas en route to Guanajuato. I've always wanted to visit this UNESCO heritage colonial city and after a uneventful but delayed flight, we were guided to this Villa before we join 7 more friends at the Ex Hacienda la Trinidad. We were treated to a spectacular dinner. Dinner at the Villa Maria Cristina of salmon on tortilla's, tuna on toast, Guacamole with cured beef, pork rind and tortilla chips, Venezuelan arapas with Chicken and avocado; Durado fish with smashed potatoes & asparagus; mahi mahi with mango salsa on Mexican cheese risotto w/edible flowers washed down with a perfect half salt half chili margarita on the rocks and my room for two nights. I wandered through this maze like home with more ups and down stairs than an Escher etching. Stunning from every angle.

In Guanajuato, I think this is probably the best place to stay if you need some (relative) peace and quiet after a day trekking around this busy city. It's an absolutely stunning property (once you get past the lackluster reception area) and it's up the hill, about a 20-25 min walk from the historic center of town. If you don't like to walk or you're averse to walking uphill (or taking taxis), this is not the place for you. It has a great, beautifully heated outdoor pool, as well as a geothermal pool and hot tub in the spa area (open to all guests). We loved using both. The on-site restaurant is good, but so expensive compared to all the other nice restaurants in town. Like, a glass of apple juice was $6 USD. (In comparison, we went down the street and had a huge, amazing omelette AND a latte for $6.) That said, there are some downsides. Our room was large, with a living room area and bedroom area, but it didn't feel warm and cozy (though the bed was comfortable). It wasn't a room in which we really wanted to hang out. The shower wasn't great, and the toilet leaked--which of course they came and fixed, but it was a bit of a pain. We tried to use the hot tub, and apparently, they don't leave it on and heated all day / evening, so when we arrived it was cold. We had to call someone to turn it on, and they said it would be hot "in a few hours." But would I stay there again? Probably! If the price was right. We got a good deal, so that made us happy. We also discovered that there are some fantastic restaurants at the top of the hill, a short walk from the hotel, so it turned out to be more convenient of a location than we thought.

The hotel grounds are beautiful. Beautiful architecture and a wonderful setting for those of us who are still masking indoors and appreciate being able to relax at the hotel without wearing a mask since it's all open air. The staff is wonderful--very friendly and attentive. They allowed us to check in early and check out late, which was an enormous gift because our flight times weren't conducive to traditional check in and check out times. Every person on the staff we interacted with was lovely and eager to help. The restaurant is overpriced, but they care about providing good service and you can really feel that. I knocked off one star because the rooms, while charming, leave a lot to be desired. Without any rugs, the wood floor and wood furniture feel cold. Our room was large but never felt cozy, so we spent very little time there. One good thing about the room--the bed was very comfortable. I'm not sure if there is a dog shelter nearby, but we heard a lot of dog barking, so make sure to pack your ear plugs (solved the problem for us). They also have a thermal pool and spa which was a lovely way to start our days! The chaise lounge chairs at the thermal pool and at the outdoor pool are not comfortable for long periods of time. However, the cushioned lounge chairs near the outdoor jacuzzi are wonderful. (That jacuzzi wasn't heated properly, however, when we wanted to use it.) Definitely some room for improvement but overall I was happy with the experience.

Great place! Old world charm. Amazing facility. Friendly staff. Nice pool outside w another one underground. Great spa also. We got massages when we arrived. A pleasant walk to the historic district but lots of taxis avail too. We don't speak Spanish but managed - google translate helped. Will come back again.

The room was very large, chocolates were left each night, the continental breakfast that comes with the room was amazing, pool is great.

If you want an incredibly relaxing & luxurious spa experience after walking for several days in Guanajuato, go here. The property is amazing, however we didn't get a chance to stay here. We just wanted a few hours to relax before continuing to explore the city. The massage experience for my wife and I wee amazing. After the massage, we got to enjoy the indoor spa facilities including pool, spa, steam & sauna. We got robes, slippers and lockers in the changing room during our visit. The experience was worth it. See the property grounds in the attached photos. We will stay here for sure next time.

This review is only for the spa as we were not hotel guests only spa guests. The property was lovely, exactly what you would expect from a R&C property. We have stayed at several and have gone to luxury spas all over the world. We had an absurdly long week of Spanish intensive and just wanted a day to relax. I contacted the hotel about the spa and their services. I was sent a pdf of available services. I expected them to be expensive because it's a 5 star resort. To compare a massage is $1500 pesos. A good massage can be had at a day spa in Mexico for as little as $250 up to $800. So this was twice what a more expensive massage would run you elsewhere. We were splurging for the luxury spa experience. When I went to make the appointments I was informed as non-hotel guests we would be charged an additional $750 pesos for use of the facilities including jacuzzi, barely heated pool, and sauna (wet and dry). Ok, I have never been charged extra for facility use with a paid service at a luxury spa. We had a couples stone massage. The staff was nice and attentive. It was good massage but not exceptional (remember we are paying exceptional prices), the massage should be exceptional. No essential oils, just massage oil. We decided to pay for use of the facility. The spa is nice but it's small. There was no calming music playing. A lot of staff comes through the spa, including maintenance and housekeeping people. Not the chill out we had hoped for. It turns out the jacuzzi is on the roof 3 floors up. The view is lovely but it is awkward walking through the hotel. The jacuzzi itself is not particularly clean, it could use a through cleaning. The steam room is actually in the shower in the bathroom,also awkward. The sauna was as expected. Pool also could have been cleaner, there was a fairly large ball of hair in the bottom, it is heated but not warm. We were offered slippers. Towels and water were readily available. We were not offered robes or lockers. We had to keep our bags with us, also awkward. When we went to pay. It turns out the facility charge was an additional $750 pesos per person so that was an additional $1500 pesos to use some of the facilities (no lockers, no robes). We paid a premium yet it felt like they were nickeling and diming the whole experience, not exactly getting what you pay for. A lot of things about the set up is awkward and not what you would expect from a place of this caliber. It was an ok experience but not one we would repeat.