davidandloretta
Google
We stayed 3 nights in April.||||From the outside it looks lovely - neat, laid out gardens and courtyards, pool, paths, car park.||Inside we were warmly greeted and escorted to our room. ||NOTE: there are a lot of steps to the room (28?) outside the building . There is no lift and no disabled access. Heavy suitcases can be a problem.||||The twin room was a shock. It was very small. So small that the wardrobe door couldn't open fully because it hit the bed. So small that we couldn't pass each other without squeezing aside. There was no chair or hook to put clothes on at bedtime. The decrepit old wardrobe had hangers on a rail so high you needed a stool to reach. The lamp fixing fell off the wall when touched - exposing the cables. The mattresses were covered in rubber sheets - causing you to sweat at night. There was a huge religious painting on the wall (not an old Master) which was very depressing. The shower in the bathroom did not have a non-slip mat nor an alarm cord call system. People using the bathroom in the next door room could be clearly heard in our bedroom. Not nice.||It's pointless continuing with this catalogue of deficiencies - but we were not alone in our disappointment - our friends in the room opposite had exactly the same experience!||The breakfast was not good - lots of sweet buns and cakes, no proper bread, only the commercial soft stuff, no variety or anything cooked. There was, however a wonderful orange juicer to squeeze the oranges from the grove outside.||We did not use the restaurant.||||Finally, the the hotel is in a remote place in a dull landscape. Expect to drive for 15 minutes to reach any kind of shop.||||Clearly the hotel's main business is hosting events in the nice grounds making use of the car park and the pool and BBQ areas - and this might well be a 4 star activity. But it should not be given 4 stars for the accommodation - and it is misleading to do so.||||Finally - the staff were 4 star. They were understanding, helpful, courteous and were eager to please us. We have no complaints about them.