Mariya Kargina
Google
That’s what called a fake luxury. We came here for an event. We were treated quite poorly at the reception, nobody even hold the door for us to enter with bags, and just seating and watching us struggle. When we finally entered, a manager appeared, and everything straight became clear. He mistook me with someone, and when I say he got confused, we did not even deserve a “hi”, but only “ah, ok”. Upon check-in we asked if a check-out is at 12, because we remembered that from a website while booking, but the lady insisted it’s at 11. Later, double checking it ourselves, we proved right, and she said “ah, but I did not know you are a gold member! Yes, then at 12”…I mean…should not it be written in your computer?? Ridiculous.
So, in a nutshell, the pros are:
- very spacious nice modern rooms
- the territory is really beautiful
- the pool area is quite, fresh and peaceful
- the chef of the place (we attended an event), is a true pro, food and organization were amazing
- a complimentary processo in the room
The cons:
- most importantly - management and staff! Horrible experience. We started being treated with more respect, when they saw that an organiser of the event (a very respectable and famous person), gave us a hug…I mean, what a hell is that??
- I would suggest to keep a more precise eye on linens and bedsheets. The pillow case we had, had some holes.
- the sink was leaking, making a huge pool on the floor. When we called reception about that, all we got were towels to put on the floor😆
- miscommunication between the staff. For example, At the reception we were told that towels for pool are next to the pool area. We came, did not find anything, my husband went back to the reception, and only after that they brought towels.
Overall, I would definitely suggest another place, as soon as management remains the same.
_O.jpg "Hotel Villa Soligo, an SLH Hotel by null")
