monkeygalNyc
Google
Villas Valle Mistico is absolutely beautiful. Possibly the best view of the majestic mountains around (and we've seen many!), beautifully laid out, gorgeous architecture, lovely, peaceful setting in every way. Each room has plenty of privacy and the ones on higher ground/second level have mind-blowingly unbelievable vistas. (Our room was possibly the least ideal, but we made a late reservation and only for one night and it was still lovely and private). BUT - the food is horrendous (we love Mexican food and don't ask for a lot - but this was the most tasteless, bland Mexican food we have ever had our lives), the service was atrocious (way under staffed, no manager to be seen, no one speaks English (we don't care, we speak enough Spanish, but if you care -), the pool and jacuzzi were filthy, the pool was freezing and the jacuzzi luke warm, and we had a leak in our toilet which filled our bathroom with toilet water (yuck!). They did come to "fix" it, but it just continued to leak after. Further, we had to leave at 9am the next day to catch a plane and breakfast was STILL NOT OPEN. (That was actually lucky for us because we got to eat a delicious breakfast on the road, but still, breakfast not open by 9am??). ||||We LOVED LOVED LOVED the setting, the view, the architecture, the landscape, and would LOVE to come back next year when we will again be in Tepotzlan, but we just can't. The food was too bad (again, we are so forgiving with food, but this wasn't just not good, it was bad) and the pools too dirty and cold. ||||P.s. Its very far from anything (again, we knew this and liked this), but this makes food an issue.