Hotel Vincci Baixa

We stayed 4 nights at Hotel Vincci Baixa and we would definitely recommend this hotel. It’s a true sample of excellent hospitality. The front desk was very receptive and gave us a room with balcony. They were friendly and helpful making our stay pleasant. The breakfast buffet was delicious with a huge variety of options. Hotel’s location was amazing, just a few minutes from most famous tourist spots and a lot of good restaurants close by. Room and bathroom were spotless.

We stayed here for about a week and had the best time. From the moment we checked in - where we had a long chat about the city and where we were from to breakfast, our room and departure - everything was great!||||My partner and I had both been communicating with the hotel without the other knowing to surprise each other for a special occasion we had coming up. Vincci went above and beyond and made our stay truly wonderful.||||The breakfast here is lovely, simple but perfect when you're in the city.||||The location of this hotel couldn't be better for exploring Lisbon!

Horrible front desk staff! For a decent hotel in a good location, staff should be better trained in customer service, and being well versed with paying customers, stiffing them for incorrect prices and withholding their baggage. Pedro especially, as the ‘supervisor’ had cold stares, made rude remarks upon check-out and displayed poor hospitality. A message to owner/management - please retrain him or hire better, otherwise stay would have been better, such a shame.

This hotel proved to be the best. I spent several nights here, including during the blackout on April 29th, 2025. The hotel was well-prepared and truly went above and beyond to ensure guest satisfaction. Besides the best location in Lisbon. The service was excellent from the start – very flexible. Leaving my bags at the front desk or checking in early was no problem at all. I also had a car, and the staff guided me perfectly to a nearby garage for parking. The rooms were very clean, with fresh towels provided daily and great attention to detail – everything was spotless. During the blackout, the hotel had a generator that supplied electricity, allowing guests to charge their phones and even use WiFi (which worked intermittently). This was not the case anywhere else I know of, except possibly in very large institutions or hotels. The entire hotel team actively helped manage the situation, kept guests informed, and continued to serve food and drinks in the restaurant. At a time when nearly all restaurants and shops were closed and the city felt almost apocalyptic, this hotel truly showed its quality. The staff gave 100% to support their guests and maintain a sense of normalcy.

The location of this hotel is literally in the heart of the center of Lisbon, it is walking distance from central main attractions, with lots of small restaurants and coffee shops around. The rooms are clean and nice and the staff are friendly and helpful. If I go to Lisbon again I would definitely stay there again

Fantastic room! Super clean and has everything you need - hair dryer, body wash, shampoo & conditioner as well as laundry service. Excellent location and close to metro and lots of great restaurants and coffee shops. Staff are super helpful and friendly!

Great location, very nice rooms, great breakfast. The bartender, Kawan, was the best. Not only does he make the best cocktails in town, but he he went above and beyond to make our stay memorable.

Location of this hotel is spectacular - couldn't be more perfect!!! I want to personally thank Diogo, Alfonso, Victor and Antonio - they each made our stay extra special!! Great service and a lovely hotel.