Hotel Vincci Baixa

This hotel proved to be the best. I spent several nights here, including during the blackout on April 29th, 2025. The hotel was well-prepared and truly went above and beyond to ensure guest satisfaction. Besides the best location in Lisbon. The service was excellent from the start – very flexible. Leaving my bags at the front desk or checking in early was no problem at all. I also had a car, and the staff guided me perfectly to a nearby garage for parking. The rooms were very clean, with fresh towels provided daily and great attention to detail – everything was spotless. During the blackout, the hotel had a generator that supplied electricity, allowing guests to charge their phones and even use WiFi (which worked intermittently). This was not the case anywhere else I know of, except possibly in very large institutions or hotels. The entire hotel team actively helped manage the situation, kept guests informed, and continued to serve food and drinks in the restaurant. At a time when nearly all restaurants and shops were closed and the city felt almost apocalyptic, this hotel truly showed its quality. The staff gave 100% to support their guests and maintain a sense of normalcy.

The location of this hotel is literally in the heart of the center of Lisbon, it is walking distance from central main attractions, with lots of small restaurants and coffee shops around. The rooms are clean and nice and the staff are friendly and helpful. If I go to Lisbon again I would definitely stay there again

Fantastic room! Super clean and has everything you need - hair dryer, body wash, shampoo & conditioner as well as laundry service. Excellent location and close to metro and lots of great restaurants and coffee shops. Staff are super helpful and friendly!

Great location, very nice rooms, great breakfast. The bartender, Kawan, was the best. Not only does he make the best cocktails in town, but he he went above and beyond to make our stay memorable.

I stayed at the Vincci Baixa for three nights. Our stay coincided with the great power cut in Portugal. The hotel was much better prepared than for example the Pestana CR7 next door: while there was no electricity in the room, the reception did have light and plugs to charge mobile phones, the WiFi was available during a long time and even the bar was open for drinks and some food. Also water continued to be available and the reception was helpful in assisting guests and non-guests. Apart from that rooms are well appointed, the hotel is modern.

Good location for sightseeing in Lisbon with some very nice restaurants a short walk away and near Rua Augusta which has lots of shops, bars and cafes. The room was clean and comfortable. I paid to have the breakfast and this included eggs, bacon, fruits, pastries, cereals and yoghurts. The bar was also nice although a bit pricey.

Location of this hotel is spectacular - couldn't be more perfect!!! I want to personally thank Diogo, Alfonso, Victor and Antonio - they each made our stay extra special!! Great service and a lovely hotel.

The rooms were new, modern and nicely decorated. The breakfast was amazing, lots of variety. The location was amazing at the very center and safe. I had a lovely stay.