Hotel Vincci Consulado de Bilbao

We completely enjoyed staying at this hotel. Every single person we encountered at reception over a 3 day period was extremely helpful and courteous. The hotel was extremely clean and the room spacious. Having 2 sinks in the bathroom is a huge bonus. The bed was exceptionally comfortable. It's a 2 minute walk to the Guggenheim. The area was very nice. We had to leave the hotel at 4:30 for a flight, and our taxi was prebooked and waiting for us, along with a to-go breakfast. Highly recommend.

The hotel is located right in front of the Guggenheim Museum of Bilbao, making it a great location with parking for an extra cost brighten the centre of the city. The views from bar were nice. We have previously stayed in the hotel of this chain in Porto, Portugal, and it was absolutely fabulous— the staff, the location, the facilities, everything was brilliant, so we decided to book the hotel from Vincci chain again, when we came to Bilbao, but unfortunately it was a big disappointment. Starting with the fact that no one actually instructed us on how to get to our room, how to get Internet, leading to the fact that there was no water or whatsoever available coffee or so in the room. It was clean, but there were no rubbish bins, which was weird. Furthermore, it was my birthday and there was literally zero acknowledgement of that by hotel. They didn't only ignore the fact of the celebration, but they also complained to us, that when I was supposed to receive my surprise flower delivery we were not in the room and they couldn't contact us for an hour, even though they had all our contact details and nobody emailed us at last. So literally no congratulations and a very rubbish attitude on my birthday without any compliments or upgrades whatsoever, despite the fact that when you're staying in a hotel of a proper level, you always expect a good treatment that we unfortunately didn't get this time. So, do not recommend if you wish to have any special occasions there, but the location is great.

Everyone I interacted with at this hotel provided amazing, above-and-beyond level service. It was my wife's birthday and they even went the extra step of providing sparkling wine and chocolates to celebrate, together with a personal note. Amazing. I'm definitely trying other properties from the same group and I intend to always stay at this property when in Bilbao.

Great & convenient location. Opposite the Guggenheim, city a short walk away and tons of very good restaurants nearby. Travelling with children it is always great to have connecting rooms. There is a small car park and you should reserve a spot well in advance. For me Elena/Helena from reservations was a star- excellent customer service!

Our 5-day stay at Vincci Consulado was terrific. You can't beat the location. While the rooms are smallish, it is to be expected in a city hotel, and bed and pillows were very comfortable. The breakfast was fantastic, and the terrace bar had tasty food and an incredible view. Staff were all very nice. Highly recommend.

One of the best hotels I've ever stayed at. Great service by the wonderful staff, both during breakfast, tapas at lunch and during dinner. Especially want to send a thanks out to Luis, part of the restaurant team, for making our stay memorable. And thanks to the entire staff of Vincci Bilbao. Also, can't forget to mention the wonderful location of the hotel, close to the stores and the Guggenheim!

We stayed at this wonderful hotel at the end of May. The excellent location above the river with a spectacular view of the Guggenheim Museum was fantastic. Both the old town and the new parts of the city are within easy reach. We were also impressed by the friendliness of the helpful staff.

Very nice and clean rooms, friendly service and perfect lokation. Delicious breakfast buffet! We stayed 2 nights and came back for 1 night. We will highly recommend this wonderful hotel. 🌞