Gurdeep L.
Google
Our stay at Vincci Selección La Plantación del Sur was mixed and, unfortunately, fell short of what we would expect from a five-star hotel.
On arrival, there was no one available to man the door or assist with luggage, so we had to carry our bags ourselves. During the stay, housekeeping missed some basic details — for two days in a row, an empty body wash bottle was not replaced, and we had to call reception to resolve it.
Breakfast was particularly disappointing. The selection was very limited for a hotel of this category, with basic items missing (such as granola), and the hot food was often lukewarm. There was no variation throughout the week, with the same options repeated daily, and replenishment of items was slow.
We also tried dinner one evening. At €35 per person, the buffet felt expensive for what was offered. Again, the food was lukewarm and the selection was minimal.
That said, the hotel itself is immaculately clean. Public areas, rooms, pools, and grounds were all very well maintained, and the cleanliness throughout the property was consistently high, which we appreciated.
The location is also excellent. Set in a quiet and upmarket area, the hotel feels peaceful and relaxed, yet it is still within easy reach of nearby beaches, shops, and restaurants. It’s well positioned for exploring Costa Adeje while avoiding the noise and crowds.
The staff were generally friendly, and one standout was Oliver. He was consistently polite, warm, and welcoming, always with a spring in his step. He took the time to interact with our 2.5-year-old toddler and even gave him a ride in the golf buggy, which was a lovely touch and very much appreciated.
Overall, we agree with other reviews suggesting this hotel is closer to a four-star experience. It has bags of potential to be a true five-star property, but several service and quality issues currently let it down compared to other five-star hotels we have stayed in.