Hotel Vincci Selección Rumaykiyya

What racism!! We went to Vincci for 2 nights, First of all, waiting for their shuttle bus is insane. The thing is, we booked a ski day and asked for a shuttle at 10, but instead of reaching the city center in 15 minutes, we had to wait until 12:30, so we missed half a day of skiing. And the blame on traffic jam but there isn't traffic either on google map or when we took it, took 15 minutes maximum. I would give them excuse if it happens once, even though in the evening it took hour and half of waiting and listening to their excuses of traffic and accident, and when we had our breakfast they give us pork (we informed them we don't eat pork) and we realised that in the middle of the meal so when we went to the reception to make a complaint, the receptionist saying that shuttle bus works and we tried to arrive on time but they always made excuses on traffic and accident, when we told him about the breakfast he made a joke on us and this was disrespectful that when he trying to laugh on us and said “was it tastes good hahaha” I left him and don't want anything from this hotel and I suggest to everyone to stay in city center instead of this hotel!!!

Super Hotel! We drove from Portugal and from the moment the garage "boys" took our bags, next to be seen in our room, to courtesy room change and shower after last days skiing and late afternoon departure everything was a joy.|Our room with a view was lovely mix of chalet wood beams and character blended with modern bathroom and fittings. Comfy bed, nice chairs, mini fridge, coffee machine, plenty of hanging space - all good. Breakfast was wonderful with huge selection of healthy fruit 'n nuts etc to cooked options (omelettes, eggs, waffles and pancakes cooked to order) cheese, meats, pastries and cake galore too. Evening meal options are available in the bar, restaurant and a 'la Carte.|The hotel is up the hill from the main town and we had the luxury of ski in - ski out conditions. There is a small hire shop right by the hotel next to the piste with very helpful owner. If not ski in you can take the chair lift right outside the hotel (runs 8.30 to 5.30 ish ??) down and back from main gondola station.|The hotels free shuttle bus service we used many times and just needs 10 mins notice - their were two running so one or other was always available. |All the staff were always helpful, especially Ester at reception and the garage shuttle bus boys. |Looking forward to 2026 :-) |Oh and....... apres ski DJ and drinks on the patio so cool.........

Our stay at Hotel Vincci Selección Rumaykiyya was a beautiful experience, especially as first-time visitors to a ski resort. The location is fantastic, situated right next to the ski lift, making it incredibly convenient for skiing enthusiasts. The resort has a warm and welcoming ambiance, adding to the overall charm of the experience.||A special mention to the lady, Ineta at the Reception, who went above and beyond to ensure our comfort. She was understanding and proactive when we raised concerns about our original room, which was on a lower floor with had water dripping from the ice and a limited view. She very kindly upgraded us, making our stay even more enjoyable. Another standout was Yoli, who attended to us at dinner. Her recommendations were excellent, and her attentive service truly enhanced our dining experience.||However, while breakfast options were lovely, the service in the morning was disappointing. The waitstaff seemed more focused on clearing tables than attending to guests, and we were left waiting far too long for someone to take our order for eggs. Even after placing the order, it took much longer than expected, with no acknowledgment or apology from the staff. It felt as though customer service was not a priority during breakfast, which was frustrating compared to the otherwise exceptional experience at the resort.||Overall, Hotel Vincci Selección Rumaykiyya is a wonderful place to stay, especially for those looking for a cozy ski resort with excellent location and welcoming hospitality. If the breakfast service improves, it would make the experience flawless.

Terrible Experience – Avoid This Hotel Our stay at Hotel Da Vinci in Sierra Nevada was a complete disappointment. Right from the start, we had to wait an hour to check in because one of their computers wasn’t working. The reception staff was unfriendly and unhelpful, making the whole process even worse. The room itself was old and in desperate need of renovation. It had a terrible smell, and the air quality was so bad that we woke up with headaches. To make matters worse, the temperature was completely uneven—one side of the room was freezing, while the other was too hot. There was no complimentary water, which is a basic amenity in most hotels. Sleeping was nearly impossible due to all these issues, and on top of that, there were no views from the room. The location of the hotel is another huge downside. It’s at the very top of Sierra Nevada, far away from everything. There are no restaurants, no shops—nothing around. The only way to get to the village is by chairlift, which closes at 5 PM and shuts down frequently due to wind. The hotel does offer transportation, but it’s a joke—an old truck that only runs at specific times and requires advance reservation. We had a private event at the Maribel Hotel and asked for a ride, but they refused. Since there are no taxis, Ubers, or any other transport options in Sierra Nevada, we had no way of getting there and missed the event—a total disaster. Service overall was terrible. The staff was not friendly, barely spoke English, and didn’t care about guests’ needs. This was easily one of the worst hotel experiences we’ve had. We will never go back and strongly advise others to stay elsewhere.

Thanks Claudia and team for a wonderful stay, you went all the way for our first stay in the wonderful Sierra Nevada. Hope to visit you again!

Great Hotel, ski in ski out last week :-) Estar at reception and all staff were very helpful throughout our five night stay. Very nice rooms mix modern facilities with chalet charm. Huge breakfast choice with snowy mountain views - better for being higher in the resort. Free shuttle down town and back always available at 10 mins notice - we used it many times. Free hot chocolate and cake after skiing. We never managed to get to the spa as too busy skiing.......

Our stay at Hotel Da Vinci in Sierra Nevada was a complete disappointment. Right from the start, we had to wait an hour to check in because one of their computers wasn’t working. The reception staff was unfriendly and unhelpful, making the whole process even worse.||||The room itself was old and in desperate need of renovation. It had a terrible smell, and the air quality was so bad that we woke up with headaches. To make matters worse, the temperature was completely uneven—one side of the room was freezing, while the other was too hot. There was no complimentary water, which is a basic amenity in most hotels. Sleeping was nearly impossible due to all these issues, and on top of that, there were no views from the room.||||The location of the hotel is another huge downside. It’s at the very top of Sierra Nevada, far away from everything. There are no restaurants, no shops—nothing around. The only way to get to the village is by chairlift, which closes at 5 PM and shuts down frequently due to wind. The hotel does offer transportation, but it’s a joke—an old truck that only runs at specific times and requires advance reservation. We had a private event at the Mary Bell Hotel and asked for a ride, but they refused. Since there are no taxis, Ubers, or any other transport options in Sierra Nevada, we had no way of getting there and missed the event—a total disaster.||||Service overall was terrible. The staff was not friendly, barely spoke English, and didn’t care about guests’ needs. This was easily one of the worst hotel experiences we’ve had. We will never go back and strongly advise others to stay elsewhere.

Incredible and super attentive staff. Very knowledgeable, available and friendly.||Rooms and public areas are very clean, tidy and comfy. ||The transfer/shuttle to pradollano is an amazing amenity and makes up for the distance the hotel has to the town.