Avinash Yadav
Google
Avoid This Hotel – Worst Staff Ever!
Our stay at this hotel was a complete disaster because of the staff. While the room itself was just okay with a low ceiling, the rudeness of the employees ruined our experience.
The hotel manager who is a man in the evening was shockingly rude easily the worst hospitality experience we’ve ever had. When we politely asked the receptionist for boiling water to drink, he jumped out of an inside room and aggressively declared, “We don’t have a kettle.” When we then asked if they could boil water on a stove, his response? “We don’t have a stove. We don’t use anything.” His tone was outright disrespectful.
At this point, we were genuinely confused how does a hotel cook food if they have no stove? Instead of answering, he abruptly shut us down with, “It’s okay, bye. I told you everything. Now go.” His arrogance and dismissive attitude made it clear that guest comfort and basic hospitality mean nothing to this hotel.
Honestly, I don’t know if this guy was frustrated with his life but guests shouldn’t suffer from that.
If you value respect, professionalism, and basic courtesy, DO NOT STAY HERE. Every single staff member we interacted with was rude, making us feel completely unwelcome. This was our first disappointment in Switzerland and we regret choosing this hotel.
To the management: If you don’t want bad reviews, start treating your guests with respect. You’re in the hospitality industry - act like it!
