Hotel Walliserhof Zermatt

Enjoyed a lovely one night stay in late April 2024 at the Walliserhof hotel. Our room was very spacious and had a separate sitting area with a sofa. The restaurant was closed while we were there (low season) but there were plenty of other restaurant choices at a short distance. The location was extremely convenient, a short walk from the train station. The breakfast buffet was the best of all during our 10 day trip, and was included with the night's stay for us. Great value for the cost of the room in a very busy tourist spot. No complaints, I would stay there again in a heartbeat (just more than one night next time!). The first day it snowed the entire day but luckily we were blessed with a view of the Matterhorn the morning of our departure. We did the Gornegrat excursion in spite of the poor visibility, and unfortunately it was an expensive train ride to see a white-out at the top (best to wait for a clear day if you have flexiblity in your schedule). The Matterhorn museum was well done and worth a visit.

The hotel is around 5 mins walk from the train station. ||We got a duplex room where a bathtub is on the upper floor with a partial glass roof to view the sky. The room is very clean, modern and has all amenities with plenty of towels. Very comfortable bed and pillows. A small round table with two chairs at the balcony let us indulge the view. ||The breakfast is amazing. They have waffle maker and chocolate sauce available as well. ||The staff are very nice and helpful. ||Btw, the room key cannot be taken out of the hotel. It must be hung next to the reception! ||Zermatt is a lovely town. Small but lively. The hotel is on the street where restaurants, bars, bakeries and shops locates. The hotel is just 2 minutes walk to Restaurant Vieux-Valais da Nico where we enjoyed our dinner. ||Only one night stay here already made us want to come back again at our next visit.

Location is perfect, not far from the train station. The receptionist was so kind and helpful. Heater was provided as the weather was cool and we can have a warm shower after a whole day outside. Totally recommended👍

Convenient stay with room for improvement. This hotel offers a convenient location, just a 5-minute walk from the main train station, making it easily accessible to travellers. However, it falls short in catering to guests with large amounts of luggage due to the lack of e-taxi services. Although breakfast is satisfactory, food choices are limited. On the bright side, the cleanliness of the hotel is commendable, and the provision of a free spa adds luxury to the stay, which guests appreciate. The bed was comfortable, and the sheets were clean, ensuring a restful night's sleep. To enhance the experience, the hotel should consider providing larger bottles of shower gel and other toiletries. Overall, although there are areas for improvement, the hotel offers a comfortable stay with convenient amenities.

Good location within walking distance to both Glacier Express and Gronegrat train stations. Plenty of shops along the road where hotel is located. Friendly and helpful staffs serving us and good breakfast spread included. Enjoyed my stay here. Romantic balcony to have a meal with loved ones.

I stayed for just one night and forgot my swimsuit in the bathroom when I checked out in the morning. When I realized a few days after when I came back home I reached out to the hotel not once, but twice via email. No response whatsoever. So, I decided to give them a call. Guess what? They didn't find my swimsuit. I distinctly remember leaving it in the bathroom, but apparently, it vanished into thin air. Overall, the hotel's alright, but the whole swimsuit saga left a sour taste in my mouth. Here's hoping they step up their game when it comes to handling lost items in the future. The place itself is nice, no doubt about that. It's got that cozy vibe and all, plus the receptionist, Maja, was super nice and helpful. Thumbs up for her!

I seldom give any reviews unless it is worthy. And I have stayed at so many hotels of any sizes. This place is by far the best of the best hotels in the way of impeccable cleanliness, above beyond customers service and the authenticity of caring. The hotel has very beautiful decors that are put together with love and passion. Beautifully designed throughout the entire hotel. It is such a wonderful pleasure of staying at the Hotel Walliserhof in Zermatt. Fully recommended! Keep up the good work team WALLISERHOF 👏

It was a pleasant surprise after a long train journey to reach this hotel. We loved the way they took care of our child with a baby cot. The amenities in the room were perfect and we even had other amenity requests which they happily assisted us with. The rooms were nicely soundproof however, during the summers, the room temperature is not controlled. We left our mobile charger in the room after check out and they helped us to send it back to us back to our home in Thailand. It was delivered in perfect condition.