Hotel Walliserhof Zermatt

We would highly recommend this hotel in the heart of Zermatt. The friendly staff here made us feel most welcome. Our room was stunning with ample room to store our clothes, huge bathroom with hairdryer, shampoos, soap… The bed was extremely comfortable and we even had a cute balcony that overlooked the quaint chalets nearby. Breakfast in the morning was fabulous with choices of meat, cheeses, fruit, pastries, eggs…All in all this hotel ticked all the right boxes and we would love to return to this region again.

The staff, especially the lady on reception are brilliant , so friendly, helpful and welcoming. The location is incredible, in the middle of the main street and 2 minutes walk from the station. An absolutely beautiful, historic and stunning hotel with mountaineering at its core. Beautifully decorated, great size rooms and very cosy, extremely highly recommended! :-)

We found the Hotel Walliseroff Zermatt while looking through options on Booking.com and it appeared to have everything we sought, particularly a convenient location that was easy to find and ratings that indicated a clean, comfortable spot to stay for our two nights in Zermatt. Both were true, but we were also rewarded with one of the friendliest front desk associates from our time in Switzerland - thank you, Maja! - along with a scrumptious breakfast buffet in the morning and accommodations that appeared antiquated because of memorable decor but were actually pretty modernized (there were “updates” we hadn’t seen at other spots, especially in the bathroom, which had a pocket door and a vessel sink.)||We relish a room with a terrace, and that of #34 looks out over a neighboring rooftop. The room was clean and simply furnished with a chair, desk and another chair, and an area in the entry to hang a few items and place one’s luggage. It even had a mini-fridge.||The twin beds, pushed pretty closely to each other, were comfortable. Wallpaper and black and white prints harkening back to an earlier time in town gave the room a warm, welcoming feel. One notable characteristic: the ceilings were quite low. I’m around 5’4” tall and could reach up and touch it. ||We dined one night at the hotel’s restaurant called Theodors Stuba, which was always packed with patrons.

Avoid This Hotel – Worst Staff Ever! Our stay at this hotel was a complete disaster because of the staff. While the room itself was just okay with a low ceiling, the rudeness of the employees ruined our experience. The hotel manager who is a man in the evening was shockingly rude easily the worst hospitality experience we’ve ever had. When we politely asked the receptionist for boiling water to drink, he jumped out of an inside room and aggressively declared, “We don’t have a kettle.” When we then asked if they could boil water on a stove, his response? “We don’t have a stove. We don’t use anything.” His tone was outright disrespectful. At this point, we were genuinely confused how does a hotel cook food if they have no stove? Instead of answering, he abruptly shut us down with, “It’s okay, bye. I told you everything. Now go.” His arrogance and dismissive attitude made it clear that guest comfort and basic hospitality mean nothing to this hotel. Honestly, I don’t know if this guy was frustrated with his life but guests shouldn’t suffer from that. If you value respect, professionalism, and basic courtesy, DO NOT STAY HERE. Every single staff member we interacted with was rude, making us feel completely unwelcome. This was our first disappointment in Switzerland and we regret choosing this hotel. To the management: If you don’t want bad reviews, start treating your guests with respect. You’re in the hospitality industry - act like it!

Comfortable, Swiss traditional hotel. Our room had a balcony with great views of the Matterhorn. The hotel is located in the middle of Zermatt but the room was very quiet. Good breakfast with plenty of choice.

Spectacular location, right in the middle of town on one of the main streets. The service was also great and the breakfast was always plentiful. We requested a top floor room and that's exactly what we got with a partial view of the Matterhorn. The only slight complaint we had was the room - mattress was rock hard!

A very good and amazing 3 stars hotel. The room is cleaned and spacious and room price includes a delicious breakfast.

We really enjoyed our stay here. The rooms and service were excellent, and the breakfast was the best I've ever had at any hotel.