Hotel Warszawa in the Prudential Building

I had a very positive experience with this hotel. Even though I only called to cancel my reservation and did not send a written email confirmation, the team was extremely flexible and understanding. They did not have to refund the payment, but they still did so as a gesture of goodwill. The staff handled the situation professionally and with empathy, which I truly appreciate. Thank you for your support and fair approach — it made a stressful situation much easier.

This hotel answers the definition of a 5 star hotel by all means. Rooms even have heated floors on the bathroom which was very nice considering the weather. Spa with sauna and heated pool was available with free access. Room service delivered us free water and sweets to the room every evening without even asking. At the end it’s affordable stay in a luxury standard. I would definitely come back here!

Everything was perfect in this hotel. I particularly appreciated the excellent mattresses. I often habe trouble sleeping in hotels, but here everything was fine with good pillows. A beautiful and spacious bathroom. Very friendly and professional staff...maybe the only downside was that our room wasn't bright enough, it was a little too dark

An outstanding hotel experience overall. The architecture is gorgeous, and the rooms are luxurious. We must commend Viktor from the restaurant team. His professionalism, efficiency, and kind demeanor were flawless. True five-star service that made us feel exceptionally well looked after.

Excellent location. Walking distance to main and key central areas. Walking distance 15min from Central Station. Great rooms. Nice 6th floor restarant. Still a bit old school habits of a bygone time they require actual 500pln deposit for the room instead of a credit card imprint even with full prepaid reservation. Slow to return the money. Breakfast was very nice. But the café and lower areas were blocked both days for private functions so limiting any choices for a mid day meeting with business guests. Limited seating in the lobby / reception area. Strange layout.

Not sure this is a five star hotel? I understand that mistakes happen but… - fire alarm goes off at 5am and the entire building evacuates. No fire happened, it was a system failure (things happen I suppose?) - fire alarm then goes off again briefly at 7am, and went off briefly at 3am - internet goes down for the entirety of the preceding day. No immediate fixes. People who are there for work struggle to join meetings - no one available at ground level to ask a basic question about cafe options (for an in person meeting). Then get told there are no places open for coffee at 4pm which delayed my meeting significantly. - no one comes to clean my room - I phone down to try get some extra shampoo, and no one picks up the phone so I have to wash my hair with body soap… - i hosted a dinner for 25 people at their restaurant. The communication back and forth was extraordinarily painful just to secure the booking. - to be balanced, the spa is very nice - heated pool which I appreciated for exercise. Really want them to do better here. Warsaw is a beautiful place and deserves a solid premium hotel.

Hotel Warszawa is simply incredible – without a doubt the best hotel experience I’ve had in Warsaw. I stayed in a balcony suite on a high floor and the panoramic views across the city were absolutely breathtaking. The room itself was stunning, spacious, and designed to perfection – truly the kind of hotel room you dream about. The breakfast buffet was another highlight. Everything was fresh, beautifully presented, and constantly replenished by attentive staff. You genuinely want for nothing here. The service throughout the hotel was outstanding, making the whole stay feel special from start to finish. I couldn’t recommend Hotel Warszawa highly enough – a perfect choice for anyone looking for luxury and comfort in the heart of Warsaw.

Cool interiors and cozy atmosphere, but one thing just blew my whole experience, the reception didn't allow food delivery guy in blue Wolt uniform to come up. If they are so secure, I guess reception should pick up my order themselves? That's never happened unfortunately, and being suffering from hangover, that fact disappointed me dramatically