Tereza Hájková
Google
Half-naked stranger walked into my room in a “five-star” hotel! ‼️
My stay at this hotel turned into a deeply traumatic experience, and I cannot recommend it to anyone. In a so-called five-star hotel, where a guest expects safety, comfort, and professionalism, something happened to me that is absolutely unacceptable.
On my very first night, around 5 AM, a half-naked man wearing only underwear walked straight into my room. For some reason, his key card worked on my door, and he simply unlocked it and came inside. I was woken up by the sound of the lock, and when I opened my eyes, there was a stranger standing in my room. As a woman alone on the room, this was a terrifying shock.
I reported the incident immediately to the front desk. The staff’s reaction was unprofessional and dismissive — I was told this was “impossible.” I demanded they check the lock system and CCTV footage, but only the manager had access. He was not present, and even after I left my phone number, no one contacted me. Later that evening, I was told by the reception that the manager claimed I had “left my door open” and that a drunk guest randomly walked in. This is nonsense — the doors are extremely heavy, I had locked them, and it was the unlocking noise that woke me up.
The manager repeatedly refused to speak to me, avoided any contact, and was unreachable by phone. Shockingly, staff even admitted that if they told him I was waiting, he simply wouldn’t come so he could avoid me. At that point, I demanded a room change — otherwise, it wouldn’t even have been offered. The following night I barely slept, terrified the same thing would happen again.
No real apology was ever given. The next morning, instead of addressing the seriousness of the situation, staff casually told me “sorry for the inconvenience” and then asked me to pay for chocolates from the minibar I had never touched. Throughout the whole ordeal, I was treated without empathy, as if I had made the entire story up.
The fact that in the middle of the night, a half-naked stranger could walk into a woman’s room, and the hotel not only failed to take responsibility but actively avoided me, is absolutely outrageous. This hotel was a complete disappointment and a deeply traumatic experience. Never again.
