Hotel Wartmann

We booked a family room in August, but the air conditioning was broken from the start. The front desk was reluctant to change our room at first and asked us to wait at least 30 minutes to “test” the AC. Since it was completely broken, no amount of waiting would have helped. I don’t understand why they insisted we wait 30 minutes. Besides, the bathroom door couldn’t close properly. Because the AC wasn’t working, they eventually switched us to two double rooms for the first night. Ironically, as soon as we opened the door to the double room, it felt cool right away—completely different from the hot and stuffy family room. Since the first family room’s AC couldn’t be fixed, on the second day we were moved to another family room, but its AC was also broken and provided no cooling at all. We had to rely on an open window and an electric fan just to get through the night. To make things worse, the window couldn’t fully close, and the bathroom drain was so slow that water overflowed onto the floor. It’s true that many accommodations in Switzerland don’t install air conditioning because the air is naturally cool when you open the windows. But if a hotel advertises that it has AC, it SHOULD make sure that the AC actually work. Telling guests to just “open the window and use a fan” is not an acceptable explanation. On the first night, the family room came with one large and one small fan, but the small fan couldn’t rotate properly and made strange noises. The AC in the double room worked fine, but in both family rooms we stayed in, the AC did not work. This makes me suspect that all the family rooms may have the same issue.

On the day of my arrival I received a message from the hotel, the reception will be closed in the evening and hotel can be entered pretty much the same way that air bnb do their check in, trough the metal box attached near the entrance door. So, no 24 hour reception. I arrived at 2am, the check out was at 12pm. After the breakfast i asked the reception if I can extend my check out to 1pm, sure that would be CHF50|I wish I didn't get up for breakfast. I was expecting at least someone to greet me, show you the table, but the was just a bunch depressed looking women, walking around checking everyone's table, without excuse me simply taking what they believed is finished breakfast cutlery ond crockery. |The cleanliness of the room was more the standard of some hotel in a 3rd world country. Please see the photos attached. There was a bodily fluid on a bedside table which made me sick more than a dirty toilet bawl. All in all I would never stay in a place like this again. It's definitely not a 4 star hotel and just like everything else in Switzerland it costs a lot for what it's worth. Unless you are on a hostel kind of budget I would definitely not recommend this place.

I didn't realise this hotel was 30 minutes out of Zurich. The train in & out of Zurich will cost you CHF 26 return per day, take this into account when comparing prices. If you buy the return ticket, you effectively get free public transport for 24 hours in Zurich, this includes the lake cruise & river cruise. We used this hotel as a base to explore Zurich.& It was fine. Hotel is rather traditional, very clean, good bed, pillows too soft. Bathroom had a bathtub with overhead shower, water pressure good, I would not call it modern. The breakfast was very good, bothe hot & cold selection. Overall a good stay.

Great location, kind personnel, various food options for breakfast. The hotel next to the train station, but it's quiet. They are flexible for unusual arrival and leaving time, too. The room is comfortable and big enough.

The hotel was a fantastic value. Decent quality but on the basic side, yet comfortable. The breakfast was quite good for the price of the hotel. Location is right next to the train station, one stop from the airport

The staff member (blonde and glasses) was very rude and un helpful. Not sure if it was to do with the colour of my skin or being British but was very blunt when asked simple questions, wasn’t informative and as she was front desk the first experience we had ruined the overall of the hotel. I would not stay here again. One staff member can ruin a hotel and this particular person has definitely done that.

Solid hotel, clean and streamlined. Rooms have no fridge (they were removed to make the hotel more energy efficient). Breakfast is ok with nothing spectacular to mention, but has most of what people would want. The hotel is nice and quiet despite being right next to the train station. Internet works well.

Positive Excellent Property Comfortable Bed for sleep Staff is very good and cooperative Cleaning is good and professional AC works well New furbished rooms Negative Small size room No minibar Breakfast is very ordinary, no hot meals only cold meals.zero option for vegans or vegetarians, had only salad. Neutral Buy 27 franc Swiss daily pass, so travel to and from hotel and all public transport including Zürich boat cruise is included. Location is far from Zurich city. Free printing of my flight ticket at business center Stayed 4 nights.

Very happy with the Best Western. It is next to the train station (do not go out the main entrance but go under the tracks to the opposite side), making it a 5 minute walk to the old town. While not a plush 5-star hotel, nor trying to be, they do all the little things well. Front desk is friendly and efficient (quick check in). I asked for a late check out, they let us check out at 1:30 without an extra cost. Clean and bright rooms. Internet worked well. Air conditioning was great (though no air conditioning in the lobby). Overall, very efficient stay.