Ciaobella2019
Google
What’s good: breakfast, bed, shower. What could be alot better: extremely noisy if your room faces the street! Less than fully gracious and helpful front desk, a kind of stinginess that was completely unexpected: no coffee maker in my room even though this was in the red hotel and not cheap. Water bottle given only upon arrival. I reserved the room directly from the hotel and was asked to pay for the entire stay upon arrival—that was totally unexpected and tacky. No AC and no fan. My suitcase never made it from LHR but, unlike in other hotels I’ve stayed in, there was less than a show of concern and offer to help in any way they could. In other words I would not recommend this hotel if you’re looking for a boutique experience.