Hotel Weisses Rössl Kitzbühel

This 5* LHW is top-class in every respect. Every detail is perfect, the rooms are large, modern, and extremely clean. The breakfast buffet leaves nothing to be desired, and the spa area is very inviting. The service and staff are exceptional. They anticipate your every need, and special requests are immediately accommodated. The level of friendliness is unparalleled. The location in the heart of Kitzbühel is breathtaking, and the shuttle service to the valley station is a fantastic service. I can recommend the hotel without any reservation.

Very nice luxury hotel. Very modern and comfortable. The staff is super kind and caring, highlights for George room service, Ntamir and Daniel from reception. Thank you for your kindness!!! The rooms are beautiful, very clean and the design is nice. Some rooms also have nice views to the mountains. Would say that the room service menu deserves more attention as they don't have many options. Also the lounge is shared with Zuma restaurant so you don't have a nice hotel lobby to chill with your kid if you want to. The place is very big and it can be confusing to go to the room.

Friendly staff , very nice hotel , superb service , wonderful location , nice bar and restaurant ,comfort spa facilities , free transfer to the gondola .|Very clean and well decorated rooms as swimming pool area . I recommended to all the -place is amazing

Excellent hotel just outside the walls of the old town. The staff is outstanding and welcoming (except the somewhat rude woman taking Zuma restaurant reservations). The lobby bar is a great place for breakfast and for meals through 4 pm (when they start cleaning up for Zuma dining). The rooms are very well-appointed and comfortable, except the mattress was a bit hard for us. The spa facilities are amazing, especially the large number of sauna options, with a very Roman atmosphere. The pool is very nice as well. The Hahnenkamm lift is fairly convenient.

During our stay at this purportedly five-star establishment, spanning from December 28th to January 2nd, my companions and I were regrettably confronted with a multitude of issues. Despite our timely arrival, the accommodation of our group, which included friends with an infant, was inexplicably delayed. This lack of foresight and consideration failed to meet the standards one would reasonably expect from a hospitality venue of this caliber.||Upon eventually gaining access to our designated rooms, dismay swiftly replaced our anticipation. The condition of one of the rooms was deplorable, besmirched with egregious neglect. The bathtub, a foundational element of sanitation and comfort, was distressingly adorned with an abundance of hair, accompanied by traces of remnants from prior occupants. Despite promptly notifying the management of this egregious oversight, subsequent remedial actions were notably insufficient. Repeated assurances of room cleaning failed to yield any tangible improvement, leaving us in a state of dismay.||Furthermore, the hotel's response to our dining needs, especially following an exhilarating day of skiing, was profoundly disappointing. An establishment purportedly catering to a ski resort clientele should inherently anticipate and accommodate the gastronomic requirements of its guests. The abrupt revelation that food service was solely available via room service at 4 pm, without prior notice or appropriate alternatives, was an unexpected inconvenience that necessitated escalated complaint.||Notably distressing was the mysterious disappearance of personal belongings on New Year's Eve, specifically my jacket from Zuma, an occurrence that drew attention to the questionable security measures in place. It was only after firm insistence on reviewing surveillance footage that the hotel fortuitously "recovered" the misplaced item, raising concerns about the initial handling of the situation.||The denouement of our stay culminated in an avoidable mishap. Despite forewarning the hotel regarding the dimensions of our friends' vehicle and its inability to fit within the confined underground parking, the staff negligently caused damage to the car's roof, thereby compounding our dissatisfaction with their lack of attention to detail.||In sum, the experience fell egregiously short of the anticipated standard, leaving us profoundly disheartened. The absence of a formal apology for the litany of inconveniences was exacerbated by a paltry recompense comprising a mere bottle of champagne and a token free spa massage. The lack of accountability and requisite professionalism within an establishment purporting to uphold a five-star reputation was glaringly apparent, casting a shadow over the entire duration of our stay.

The hotel staff is very friendly and helpful. They made us feel like home. Special mention to Daniel at the reception desk, whose treatment was exceptional.||Very varied and balanced breakfast. The spa is very clean and cared for. The size and equipment of the rooms is outstanding. Excellent location close to the ski lifts. We are already thinking of going back next year.

On arrival we were messed around, told we had been upgraded, we didn't want/like the "upgrade" was a downgrade in our opinion. Asked to have the original room we were booked, they didn't have it (presumably gave it someone else) so had to stay in a different room then move halfway through the stay to our originally booked room. They were not up front about any of this, slow and painful to deal with while providing a solution. Breakfast is sub par for a 4* hotel, let alone 5* The bar/Zuma were the highlight and reason we stayed having visited the prior yr.

Spent 7 nights at this location. ||One of our longest stays in any one particular location. ||Could have been a long 7 days had things not been organised, but this was the complete opposite. ||We have the perfect 2 br apartment in the residences Wing, with spacious living quarters. The room had lots of storage which was perfect for the amount of ski gear we had as a family. Water pressure was high and showers were actually enjoyable! ||Daniel and his front office team were on point 99% of the time. Ready to answer queries and also acted as concierge for us the whole trip. ||Housekeeping team were fantastic. Efficient, thorough, conscientious. ||Spa- Julinda had magic hands for massage. She kneaded our tired bodies after several days of skiing. ||There were so many pros to this hotel, but also several cons. ||A) food selection during breakfast was very basic and repetitive over 7 mornings ||B) bell desk could have had a few more staff and one more shuttle van for transport to ski lift. Walk was bearable, but at times not welcomed and preferred, especially in the snow.