Jennifer Tasker
Google
Hotel is located just across the river from the Old Town, but is still central to exploring both sides of Basel. Staff very friendly and helpful. Would recommend ensuring your booking is in the main building / the “garden view” room we were given, for example, was in a separate building with no lift - if like in our circumstance, we had a member with rheumatoid arthritis, this was not a good choice (not made clear when booking that access was by stairwell access only). However Concierge was terrific and changed our room to one in the main building with lift access. 100 pts for that service. We did not take breakfast so cannot rate this. The shower is on the small side, however the water heats quickly and has good flow. The room we had was well insulated, although very warm. Could not change the room temperature so we ended up opening the window. From Australia, we are used to open windows at night so this was pleasant for us - warm but fresh air. Love the separate doonas on the bed. We have marked down one star because there are no tea/coffee facilities. Guests can use the coffee machines in the breakfast area free of charge, as often as you like. Sounds great but practically, it’s frustrating for guests to continually go to the breakfast room just for a tea or coffee. The hotel needs to address this issue. Other than this one small item, the hotel is great. Would stay here again.