Hôtel Zéro1

I am so disappointed with my stay at Hotel Zero 1. When I asked if parking was available at the hotel I was told by the person who checked me in that they had valet services available. I was not informed that there was a separate charge for that. I have used valet services at other hotels that were included in my stay and because I was not informed of any additional charges I agreed to use the service. It was $40 per night apparently! Upon check out I was informed there was a $127 charge. Completely blind sided by this. Also, I was not informed during check in that for a simple cleaning of the room I would have to request it 24 hours in advance. When I asked for it on the second day they said it wasn’t available and I had to change the bedding and towels myself. This place is not worth it. I am especially disappointed in the lack of communication and transparency.

This was a really bad experience for me and my family. What made it worse was that the manager at the hotel refused to refund our money. She then told Priceline not to refund our money. We arrived to a dirty room where the bathroom smelled like urine and there was a liquid splattered on the back of the bathroom door. We asked for a new room and went to dinner. When we got back the second room had fresh coffee stains on the table and when I went to pull the sheets back there was a bedbug on the bed. I went downstairs and told the clerk at the desk who said he could give me another room. I then asked him if they had a problem with bedbugs and he said “not really.” Not really to me when you are referring to bedbugs means absolutely yes. We left and had to find a more expensive room that was absolutely the best hotel. Please be careful not to stay in unclean hotels. Especially not with children. The management needs to close down the hotel for a weekend and do a thorough cleaning. Your guests deserve it.

Our stay was great. We encountered an issue with our room, but the customer service we received from Desmond at the front desk was excellent. He was able to change our rooms and it made all the difference for our stay. The rest of the staff was also very friendly and helpful. The rooms are a bit small, I would suggest upgrading to the "Hip" or larger if you can. We didn't think that the few square feet extra would make a difference but it does. The gym is also very small without much privacy. But the hotel has all the things you need for a short stay. It's located across the street from China town, walkable distance to Old Montreal and downtown Montreal. If you're driving, we found that their valet service is worth the money as there are in and out privileges.

While the room was stylish and had a modern vibe, there were some issues with cleanliness. I noticed stains on the bench, dust on the nightstands, and even a stray hair on one of the towels. These small details were disappointing and gave the impression that attention to upkeep might be slipping.Overall, it’s a nice hotel in a great location, but it could benefit from renovations and a little more care in maintenance to truly live up to its potential.

Check in was great. I booked the two room and one room had been locked, the staff sorted it out as my daughter and I checked out the city. I have stayed here before and loved the location. Check out was horrible. The man at the front desk was rude and condescending. I went down around 10am and I asked about a late check out and I was told "No we gave too many other people one so you can't have one" I asked about keeping our bags "sure" went back up to find out our access had been deactivated. I had to go back down ask to have access to the room to gather our belongings. Still could not access the room, I needed to ask some of the cleaning staff to please let me in. Grabbed our bags left them with the front desk to be stored and were back at 12:15 after lunch to get my car from the valet. Valet took over 30 minutes, I asked to use the bathroom same gentleman said "No" even though I had used it previously when our room was not ready at my pre-check-in time. It was very uncomfortable and technically I was captive there as they had my car. Stay someplace else, once they have your money the morning staff seem to not care less about you and will make you feel like you are wasting their time. The whole evening was over 340$.. better off at the Sheraton

This is a ridiculous farce of a hotel, and whoever gave this hotel 3 stars must have received good sum of money from owner. Every cheap hostel is better than this. With -18C outside, cooling in room was set to maximum. in my washroom, apart from towels there were nothing else: not a piece of soap, not a bottle of shower gel, shampoo, regenerator - nothing! On my question on reception regarding this, I was told that I should ask for that. To ask for basic of the basics? The day after, after returning to hotel at 4 pm, my room hasn't been touched at all. On reception I am getting respond "If you want your room to me made you need to request 24 hours in advance'!?! This is something so ridiculous that I was completely am speechless. I'm travelling a lot, and many hotels where I'm staying are 2 stars, they are all Ritz Carlton comparing with this.

We went to the hotel for one night. We decided to book the hotel with suspicion that it would not be the best as we read the reviews, but would be okay for one night. Sadly, I won't go again. On the plus side: The staff was friendly at check-in. The location is great, near downtown activities on foot. The bed was comfortable, we had toiletries, coffee and towels were clean. If necessary there is a microwave and a sink in the room, a table and two chairs, with coffee cups, glasses and wine glasses. The problems: - Our room looked like it was cleaned roughly and quickly, there was dust and small debris in the room and bathroom corners, and even small dust cluster next to the bed likely left behind from mopping on dusty floors. Additionally, multiple spots looked like it was never vacuumed and cleaned, like the back of the bed behind the mattress, which was full of old dust, and the curtains that were stained. - The toilet paper is the thinnest that I have seen in a while in a place like this. - The room we had was damaged a little bit, but in a lot of places which made it look like it was roughly renovated and not kept up. The table and chairs were stained, but I know it is tough to keep white plastic spotless. Hotels are getting more and more expensive, but we have decided to put the 50-60 dollars more per night on our next trip to Mtl.

Great location, we stayed for a short time. You get what you pay for, very decent, we are satisfied. Staff is nice in my experience.

Accidentally booked at this location for the wrong time range. Within minutes of making this discovery, I sought to remedy the issue and received contradictory information as well as a nonexistent degree of help or grace from the front desk/management (via speaking directly and going through the travel agency). Full disclosure - this was a mistake on a non-refundable booking, however it was something that I sought to address within minutes of the booking. Very disappointed by the lack of grace and humanity in this situation

Worst hotel experience I've ever had. The room had an old Sandwich in the fridge and popcorn under the dresser. Lobby also has a bad smell and poorly kept. Staff never greeted you. You have to request multiple times to have your room cleaned and one day they just never did it. Don't stay here!

The worst experience ever by far!!! They are super dis-organized, rude service desk, they say okay we will do but never take action at all. Stayed her for week, asked everyday to clean the room, they never did, made excuses like the cleaning people called out, didn't show up, or you are no on the list blah blah. The bedsheets and pillowcases were stained. They don't have functional wifi either. They actually need to be shutdown!

The REAL PERK is location. Mouth of Chinatown, near everything (old Montreal, st cath/shopping, st Lauren/st denis, etc). One slow elevator Floors are in need of repair. Guy at front desk has no interest in wearing a mask, yet his coworkers did.... I feel like they gave you the location, and expect that's more than enough, when it's decent but this place could be great. Over $100 a night is frankly too much.

We arrived at the Hotel on April 9th, 2022, and checked in on April 10th, 2022. During the time we stayed there, the behaviors of the valet staffs were unacceptable and horrendous. On April 9th, we asked the front desk to retrieve our vehicle at 5:30 PM , as the staff informed us they would need around 15 minutes to prepare our vehicle. However, we didn't get our vehicle back until 6:15 PM. The lack of punctuality by the valet staff directly resulted us missing a show at Rio Tinto Alan Planetarium. As the result, a monetary loss of $44 was incurred. On April 10th, when we checked out and get our vehicle back, we were astonished by what we found inside: - Our odometer showed that someone drove the vehicle for around 100 kilometers during the night of April 9th, during which we don't have the key fob & access to our vehicle. It was very likely one of the valet staffs occupied our vehicle for personal use; this was totally unacceptable as we didn't permit anyone to use our vehicle for other uses and it was against the law. - The fuel gauge showed that whoever used our vehicle during the night of April 9th almost emptied our fuel tank. (A monetary loss of $50 was incurred.) - We found a lot of food debris & wastes left on the carseat & console, the decorations and tissue box in our vehicle were on the floor instead where they were when we left the vehicle with the valet staff on April 9th. - The interior of our vehicle was covered with way more dirt & dust than the condition when we left the vehicle on April 9th. We were so disappointed and angry at the experiences we had at the Hotel, and these really ruined our trip in Quebec. Hope Hotel will connect us for an apology soon.

WONDERFUL STAFF! The staff here are welcoming and every time we come back they would greet us with a smile or hi. I feel appreciated by these small gestures as we stayed here for a few days. Wished the staff would wear masks when speaking to us for safety. They lock the doors late at night for everybody's safety and you can use your own key cards to enter if you ever do stay out after midnight. Interior has a nice modern feel with a white piano in the lobby. There's a convenience store connected which is amazing if you need to buy any snacks or water. Close to everything, that's the perk here is the location. Hotel rooms: it felt like a warehouse feel to it and the TVs are angled weird. Elevators are slow. Had the 12th floor (highest floor) and view is decent, room feels dark. Had to sign in wifi daily Price: a bit overpriced for the quality of the rooms, great location though.

This hotel is located next to Chinatown and is very central. Great location. The check-in is a bit slow as there is often only one person at the front desk. The rooms are good. Modern and clean, but small. My only advice is to call at least 45mins to 1hr for your car valet when you checkout as they only have two valets and we ended up waiting for 1hr for our car. Other than that, I would recommend this hotel.

Great central location near Chinatown, the metro, the bus station and a few major strips of restaurants. 24/7 service at the front desk and all friendly staff. The one who greeted me was decked out in an entirely Christmas tree covered suit, including the tie. Very festive. Rooms are small but very clean and modern. It was nice to have a modern, step-in shower rather than a shower-tub situation that floods everything - like many other hotels. They have a gym and terrace on the 5th floor. There's room service available from the attached restaurant. They do breakfast but it's not included. Only unfortunate thing was that from my room on the seventh floor the wifi was not that great, and it kept disconnecting. I found it ok for googling things but too slow to watch Netflix. I'd stay again.

Location, location, location! Situated in somewhat the red light district of Montreal and across Chinatown, the hotel is within walking distance to Notre Dame Basilica which is in Old Montreal as well as two metro stations. I think we scored big on this one. We drove up from NY so a car was in tow. It could be a pain driving around the city due to parking accessibility, plus, their public transit is way too good to pass up on. What to do with our car? Lucky enough, they have valet/overnight parking available with in and out privileges for about $25. Due to the parking lot being offsite, the downside is that you need to give the valet at least half an hour notice if you need your car. Forget about spontaneous trips! Again, public transportation is the way to go. Leave your car, use the metro, and walk! The hotel is very modern and chic. It's small so it's more like a boutique. With that said, rooms are not massive at all but comfortable enough for a good night's rest. Bed is super comfy with fluffy pillows and duvet blanket. There's extra blanket in the closet if you need one. I love that the glass window was big and brought so much sunshine in the room if you left the curtains open. We had a beautiful view of Chinatown and an open lot covered in snow. It was a pretty sight to wake up to! No safe in the room but it comes with a small kitchenette consisting of a microwave, plates/utensils, and coffeemaker all neatly tucked away in cupboards. TV and iPod dock is available, as well as lots of drawers in the room. I especially love the long bench at the foot of the bed that opens for storage! The bathroom, well, it's small but has nice lighting. I was stoked to find the basic complimentary toiletries to be from the Philosophy line. Very cool! Towels are freshly stocked daily and although the shower area is a bit narrow, I love the shower head they use and the fact that there's a mirror inside the shower. I don't know about you but that's really helpful when rinsing off completely. Ok, too much info! Muffins and coffee are available for free until 10am in the lobby. Haven't tried them so can't say if they're any good. There's just too many good places to eat in the city. Meanwhile, the front desk crew are bilingual and helpful but not all of them are very informative. Good thing the hotel has free WIFI! That helped us figure things out on our own. Would I come back? If I ever plan a trip to Montreal again, I definitely will. Location is key!

This hotel is in a great, central location in Montreal. Close to Chinatown and old town, too. It's a super chic and modern hotel. The lobby is incredible with the faux fire place, long couches, and ample areas to lounge. The glass wall leads into the dining room of the hotel restaurant. Super strong and free wi-fi in the lobby areas and in all hotel rooms, which is so key to tourists and yelpers alike :-) Rooms are clean and super spacious. Ample closet space, coffee/tea maker, and even a refrigerator (but not mini ref here with expensive drinks and snacks). The flat screen tv can be adjusted/tilted for your viewing pleasure. The bathroom is fully stocked with the 'Philosophy' brand products (shampoo, conditioner, shower gel, and location) Staff was friendly and helpful. We had lots of questions regarding how to get in and around the city, and provided us tourists with useful information. Great Montreal hotel and decent prices in an awesome area. I'd definitely recommend this hotel and would stay here again in a heartbeat. Oui Oui!

The rooms are small, but clean and appointed with everything you could need for a short stay--except for a room safe. Wine glasses, cork screw, microwave, mini fridge, well-concealed sink and trash. We were very comfortable. Couldn't find an ice machine, but that wasn't a big deal. Visited the 24 hour store downstairs for water and snacks late at night. The concierge extended our checkout until 1pm gratis, and held on to our suitcases and car until 5pm, which allowed us to see a few final site around the city unencumbered.

Great hotel. Amazing location, amazing price, and amazing room views. Worth every penny. Staff was amazing and we had great service the whole stay. Very accommodating with any requests you have, and cleaning service was very helpful. The valet service was great too. Right near Chinatown, the port of Montreal, Old Montreal, Saint Catherine's Street, Downtown Montreal, the Latin Quarter and Desjardins mall. Underground city and McGill University is only a short walk away. Lots to see and do nearby. (Side note: breakfast is overpriced and there is not a lot of variety)

Fantastic Hotel and staff. I stayed at the Zero1 for the first time for 3 nights on a business trip. The location is awesome and a short walk to Olde Montreal, shopping and great restaurants. The in house restaurant Z Tapas was outstanding and the food fresh and fantastic. I also loved the Pan-Am cocktail created by their mixologist and the delicious Brazed Bison for dinner.Eric the in house Z manager knows his wines and his service exceeded expectations as did Sophie (manager) at the front desk. Rooms are modern, clean and well kept and chic. I can't wait to comeback and stay here again.

Chose to stay here because it's so centrally located and it's easy to catch the bus (especially the 747 to and from the airport). Right next to Chinatown and close enough to plenty of shops/restaurants if you don't want to stray too far from the hotel. The desk is 24/7 but it was kind of hard to track someone down at times as there was often an extended wait because there was 1-2 people working. The rooms are small, which I expected, but clean which was great. The mirrors in the room had a weird yellow tint - not sure if that was part of their design concept or what. The elevator is slow (only 1) and it smelled terrible, I dreaded taking it every time. I didn't get a chance to check out the terrace, but that's an added perk. Not sure I would be back here again my next time in Montreal, but if you're in the city for a short trip this is a good option.

A very chic hotel! The front desk staff was very helpful in giving me directions different locations around Montreal. This hotel is extremely close to Chinatown and Place Des Artes (big tourist area with festivals every weekend) but not super close to public transportation. At the time of my visit there seems to be a lot of construction - I didn't stay at the hotel but I was able to eat at their Lounge which was very modern and clean. Breakfast had simple offerings of fruit, oatmeal, yogurt, and pastries with juice, coffee and tea.

Three words, LOCATION, LOCATION, and LOCATION! Hotel is the Latin Quarter and Chinatown districts. It is on one of the main streets of Montreal, St. Laurent and Rene Levesque. Easy to catch the bus from airport to the hotel (Bus 747) or going northbound to the Mile End neighborhood (Bus 55). Also, the St. Laurent metro station is very close in walking distance. The IGA grocery store is close to pickup groceries and close to other attractions and shopping plazas. AND the best tiki bar of Montreal is right across street from the hotel, Le Mal Necessaire, look for the green pineapple emblem. The desk agents were courteous. They spoke French and English. The rooms are small and cozy. I like boutique style hotels (helps me not be messy). The beds are built low to the ground, but my husband and I were fine with sleeping. Bathroom was nice and clean. We had HOT water for the shower which is a big thing with me. The shower is on the small side. Once, we adjusted the shower head, all was well in the world. I would stay here again, the location was super convenient.

I'm really sad to be downgrading my rating on this hotel. Many of my selling points are no longer relevant. I'm not sure if it was great when I was first there during jazz fest because of the high traffic, but when I'm not seeing the same great features during low season either speaks poorly of their consistency, or of their realization that offering certain amenities that made them "different" was too costly for them. The cool furniture and the decor is unchanged. This time I stayed in a bigger room, which claimed to have floor to ceiling windows. Caution that these are only limited to the corner. You have regular windows everywhere else. The Panorama room still has a nice living area set apart with a couch and its own TV apart from the main sleeping area. You can even slide a wall to separate the two rooms, although I'm not sure why you'd ever do that. The IP Phone system now charges for long distance. Even domestic long distance! 10 cents a minute flat, anywhere in the world is still decent, but when I used to have it for free, this is disappointing. The breakfast is no longer "great". Gone are the yogurt and all you have left are apples and muffins. The muffins seemed a bit stale too. The gym's water cooler was empty and beeped non stop throughout my workout. The cleanliness overall seems to have taken a hit. When I checked in I noticed some hairs on the wall of the bathrooms. Dark hairs! These guys are slipping when it comes to attention to detail. I know times are tough, but what hurts to me about all these changes is that this was the most clear sign to me that they threw away the philosophy of winning business by offering these bonuses. Now Zero-1 no longer enjoys preferential treatment when I'm looking up Montreal hotels.

Excellent location and beautiful modern decor combine to create the best hotel experience I've ever had. The rooms are BEAUTIFULLY decorated in a modern fashion. The hotel is mostly made of thick concrete, so the rooms are VERY quiet. The decor is so good that I didn't even notice the concrete until the 2nd day. My wife and I don't speak French (yet) but it wasn't a problem at this hotel. Only one of the front desk staff was difficult to understand while speaking English (thick accent) but he was very polite and slowed down and used easy to understand gestures to communicate. Each room has it's own WiFi network (which I'm sure still results in shared bandwidth) which is nice, and more reliable than most hotel WiFi I've used. The restaurant had good food, though a limited menu, mostly inspired by Italian food (which was weird to me, as I felt as if I was in a French city). We had to wait over an hour for our food, which resulted in the server comp'ing our drinks. Calling the front desk was a little frustrating as I often had to call multiple times to get an answer but I loved the location enough to overlook this. Hotel Zero 1 is right downtown and literally across the street from Chinatown. It's a few blocks from 3 different train stations and surrounded by bus stops. You can get anywhere Montréal public transit system (and the system is GREAT) can take you, and it's so easy. One of the 3 train stations is even a large transfer station (Orange, Yellow and Green lines). My wife and I were able to walk a block and find a great hole-in-the-wall (on the second floor) restaurant in Chinatown on our first night. The hotel is also walking distance from some great shopping and many restaurants. A short bus ride will get you to the "Underground City" which is basically a bunch of GIANT underground malls that are all interconnected. If you're staying at a hotel for the service and amenities, Hotel Zero 1 might not be the best (it's still pretty darn good), but if you're looking for a great location, look no further. Anywhere on Levesque may do just as well, but the next time I'm in Montréal, I'm staying at Hotel Zero 1 again.

The hotel was very modern and convenient in location of everywhere we wanted to be. We were celebrating my boyfriend's birthday and while he was waiting outside in the 15 minute parking spot, I was checking in and when we both came back in they all sang happy birthday to him! How awesome was that! I'll definitely stay there again. Awesome staff! Room was clean and perfect size. Shower pressure was great. Walkable to many of the key spots you'd want to hit.

okay hotel. it was recommended to me because it's located a block away from where i needed to be on st-catherine, so it was definitely convenient. pros: nice & bright & clean bathroom, good shower design, good shower pressure and very hot water available very quickly. decently comfortable bed with attached nightstands on either side and plenty of room to put things on top or in the nightstand drawers. microwave in room was SUPER helpful. neutrals: this should be a pro because its great to have a fridge in room, but it falls under neutral because its super weak and only refrigerates on the highest setting. an ice bucket is available, but the hotel does not provide hygienic bags to put inside of them. the bucket looked grungy-- who knows if it had been cleaned. cons: location of electrical outlets is not well thought out. no outlets available near the bed, so i had to plug and charge my devices across the room. also, if you're watching netflix on your laptop in bed, good luck charging and watching at the same time. weird room layout as well-- tv is far across and off to the side, and too small to watch tv in bed from such a distance. outdated alarm clocks have ipod & iphone gen 1-4 docks... not helpful for modern phones. the previous guest's 6am alarm woke me up and trying to turn it off was not intuitive. the color scheme of this hotel is DARK. if that's your thing, you'll love it! dark grey walls, dark flooring, very dimly lit corridors, tinted yellow mirrors... not very uplifting and also makes it hard to see at night. the location was great and it was a totally okay stay, but these details make me hesitate to book again if ever i'm back in montreal.

I was really impressed with this hotel. I wasn't sure I'd be happy here because it has been described as being small and 'boutique' which can be code for other things, but it was great. I stayed in the Hip room, which had an extremely comfy bed, a ton of storage, a kitchenette (complete with cutlery, dishes, a sink, coffee/tea maker, empty mini fridge and microwave), a small table with two chairs, lots of lighting via lamps, and a very clean bathroom with a shower. The toiletries are from Philosophy which was a nice a surprise because their products are really gentle on most skin types, and even though I hadn't finished all of mine each day, my products were restocked daily as if everyday was my first. Also there is free, fast wifi in each room. I didn't give this hotel 5 stars for a few reasons, but I'd still recommend staying here if you can over look some things: - the first round of room service is very early (9am)! I'm sorry but when I'm on vaca.....I find it hard to appreciate the sound of vacuums and door knocking that early. Be sure to put out your do not disturb sign if you're not up for the morning round. A second round will come back a few hours later. - no soundproof windows. Thankfully I was tired enough each night to fall asleep, but at times it was a challenge trying to sleep after 12:30pm because the street noise pours into the room....and I was on the 8th floor. The neighbourhood is live...what can I say. - no in-hotel room service. Their website should remove the pics they have of a tray of food resting on a bed because unless you prep that stuff yourself, its not gonna happen. On the plus side, the hotel resto (ptghotel1) is attached to the building and guests get free continental breakfast each morning when you visit.

I really dug this place. As with any hotel, especially in a town I'd never been to, I wasn't sure what to expect and I did a lot of reading beforehand to make sure I knew the pros and cons. So after a lovely stay, I can tell you that my expectations were met. I knew about the pros and cons, expected the pros and cons, and loved the pros and forgave any cons. I feel like it's only appropriate now to list them: PROS: Honestly, for me it's about location. You have a couple of options in downtown Montreal, and so you should choose wisely. Broadly speaking, you can stay closer to the water and in the old cobblestone old school Montreal, where you might find more tourists but obviously plenty of things to see, do, eat, shop, and so on. Then you have downtown, but a little removed from that. Hotel Zero-1 is the latter. It's perched on the edge of Chinatown, and it's right on the corner of Boulevard Saint-Laurent, which is pretty much where the action is, as far as I could tell. I walked to an incredible small plates restaurant, past a few clubs, near plenty of shopping, and actually was able to walk through Chinatown and those small, pedestrian-only side streets to the bigger downtown hotels, and just across from the old school part of town. It's near a small open space, you have very late night eats a block away at the Montreal Pool Room, and I couldn't be happier. When I have to choose between tourist and real people town, I pick real people part of town every time. Staff was super friendly. I got checked in really quickly, they gave me the down low on the restaurant, and the housekeeping staff was really attentive and accommodating. No complaints. My room was pretty darn clean. There's a restaurant attached, and they had a Halloween party going on one night, so you may not have to go far if you're looking for an interesting time. No idea how often there are events, but at the very least food is at your fingertips. I liked the decor. It's not for everyone. It's very modern, a little dark (in the dark and fabulous way, not the drab way) and in pretty good shape. CONS The rooms are a little bit narrow and small. I honestly didn't mind--I was prepared for it. But that shower is just too narrow. And the showerhead is mounted on the side of the "tunnel" and not the end, so I felt like I had to plaster myself against the wall to get far enough away that the stream could hit me right. Parking is a beast in Montreal, so I knew I'd be paying. I don't recall how much it ended up being, something around $20? But the real con here is not that you have to valet, but that it takes 30 minutes to get your car from the valet. That's not hyperbole, either. They told me it would be 30 minutes, and that's what it took. Apparently the lot they use is up the street, it takes a while, you wait, you get the picture. I was very happy about my stay. Those are some nitpicky cons, but if they're a big deal, you might stay elsewhere. For the price, however, I thought this was right on.

Lobby- Fabulous Elevators- Smelled like B.O. Hallway to rooms- Welcome to Murder Town Rooms- What is this? A room for ants?! So the rooms are teensy tiny and the hallways are painted like a turn in the story in a Stanley Kubrick movie but for the price and location this is actually a really excellent hotel. Lobby is beautiful and there's a center courtyard that I failed to take advantage of but would go back to in a second. Located on the border of Chinatown and walking distance from pretty much everything, we loved this hotel and I was able to book it the day of for a long weekend stay. There was very little room to move around in the room when my suitcase wasn't upright but the AC worked well, there was a tv, a teensy bathroom with a very strange shower set up that could only be comfortable for Slender Man but it had a mirror in the shower in case you want to see yourself naked in the first and second person, or if you're like me and can't keep your hands off your face you can really go to town on those blackheads while you try to figure out why anyone would build a sideways single-person shower with no door. Overall, it's better than fine, the staff are exquisite, and its near a ton of cool stuff (and some semi-shady stuff but it's easy to avoid and I wouldn't categorize as dangerous). Oh, and the attached restaurant has a taco Tuesday happy hour. Very important stuff. And if you don't speak French its no big deal here. Parlais your Anglais all day, bae.

Really want to like this hotel... but struggle to truly enjoy it. First the good: - we booked a loft room. It was quite spacious although calling it a loft isn't that fair. It really just has a sitting area to the side... we didn't even use it. - it's in an excellent location. Close to shopping, old Montreal, etc. You can really get almost places within a 10-15 minute walk. Now the bad: - we found the hotel extremely dirty. It's not what we saw that worries me (dust everywhere, dirty sheets, toothpaste on the side of the bed, sticky hairdryer, etc) but what we didn't see that really scares me. - I have no idea what it was but there was a foul smell in the room and many hallways. Might have been chemicals but it was tough to smell. - the hallways and rooms were extremely dark and depressing. They were painted black... a coat of white paint could have made things way brighter. Not sure that I would stay here again...

Nice and clean rooms. Immensely friendly and helpful staff! The prices are pretty neat for the perfect spot in Montreal and the service provided. Valet parking is comparatively cheap and hassle-free. I couldn't believe the hotel only had 3 stars.

Stayed here over a long weekend in old Montreal The lobby is nice and service was prompt and courteous, checking in was simple and quick for me My room was a little small but very good , clean and comfortable .the lobby has a restaurant and bar called z tapas it's honestly amazing ! Great food and drinks and service in there I truly loved it ! If I come back to old Montreal I'd definitely come And stay here again ! The only draw back or problem is Valet parking as it takes over 30 mins to get your vehicle when you need it but other then that it's an -A - for sure

This hotel is below average. It's equivalent to a 80/ night hotel. The decor in the rooms is all black, which seems like a good idea but really just makes it seemingly obvious how dirty the place is. Examples: Toothpaste smeared across the bed, hairdryer was covered in hair and hairspray, floor boards easily moved by your feet revealing concrete below. Anytime you need anything from the front desk you have to wait in a huge line. They aren't staffed appropriately. I won't be staying here again neither will the two other parties I travelled with.

I thought this was a solid little hotel. The staff was very friendly and accommodating. In fact, they provided a complimentary birthday card and chocolates for my wife! The location is convenient near Downtown and Old Montreal. Walkable to other areas (like Mile End), but you have to enjoy walking for those places. Convenient to the metro if you don't love a 45 minute walk. Rooms are a cozy size, like a typical European hotel. I'd stay again.

Overpriced, terrible breakfast menu, forced air very annoying, coffee makers impossible to figure out, fridge not working, dark hallways hard to navigate. Only good thing is nice staff and great dinner food.

Looking for an great boutique hotel in Montreal? Keep looking. Yes, close to the metro and downtown, but that's where the good stuff ends and Hotel Zero starts living up to its name. Rooms are small, which can be ok, unless badly designed. Open two cupboard doors to throw out a wrapper? Check. No towel bar, just tiny hooks that won't hold a towel? Check. No shower door = a wet floor? Check. One power outlet and no USB socket? Check. Sirens all night? Check. A "breakfast" composed of sawdust potatoes, small hot dogs, and powdered eggs? Check. No cleaning of rooms until after 3pm? Check. Try to check out a day early, even though your room hasn't been cleaned by 3pm? No dice, you are stuck here bub. Don't forget to tip the stoned homeless squeegee guy hanging at the door on your way out.

This was a decent hotel, nothing too fancy but a good value for the price we spent. The bed was comfortable, room was spacious and the restaurant and convenience store below the hotel were useful. The downside to this hotel was room service. Neither night when we stayed were wash cloths replaced. We had to request them, and when requested they just brought more hand towels. Also, DO NOT do the valet parking. Save about $12 x day by parking in the lot right down the street.

Great hotel in the Quartier des Spectacles, walking distance to a lot of great restaurants and bars. Great service, friendly staff, clean and good-sized rooms, and reasonably priced.

Decided to stay at Hotel Zero 1 during a weekend trip to Montreal. The price ($108/night) & location were the deciding factor. My boyfriend & I arrived shortly after 3pm. We parked our car behind the hotel, as we planned on using their valet parking during our stay ($26/night). That being said, the valet is not like any other hotel I've stayed at. You have to park your car in their designated street spots & they will take your keys upon check in. When you are checking out, call down well in advance for them to bring your car out. Check in itself was seamless. We were given room 308, which I think was a "hip" room (slightly bigger than the "pop"). Fortunately this room was far away from the elevator, unfortunately it was facing the main street which is very loud. We were only in the hotel to shower/sleep so this did not bother us as much. The room was the perfect size for the 2 of us. There was a fridge/microwave & storage space upon walking in. There was a small table with 2 chairs for dining, a queen sized bed & a tv. The bathroom had a shower, toilet & sink. All of the basic necessities we needed. As other reviewers have already said, the hotel is starting to show its age. Other than that, it was clean & quiet. I would definitely stay at this hotel again. It was close to downtown, china town, old Montreal & the highway. I've read other reviews complaining about the characters they encountered in the area. This is somewhat expected from an urban area. We were not bothered by this, nor did we feel unsafe. The location & price was perfect. Thanks for the great stay Hotel Zero 1!

This hotel although close to most amenities such as china town we could not check in early and when we got to our room it was not as expected although our room was big (two bed rooms with shower and bar ) the rest of the people we went with found their rooms very small and dark. To get ice or drinks you had to the sub basement all the way to the end and if you were on the right side of the hotel it was all the way on the other side perhaps ice machines on every other floor would be nice the staff friendly and helpful only one elevator they need more valets or better parking amenities .

For the first time being in Montreal, it was important we were staying somewhat central and easily accessible to various areas of the city. Well, Hotel Zero 1 is pretty centrally located. It's literally across the street from Chinatown, down the street from Place des Arts as well as downtown, and 1.5 blocks from the Metro. We're able to walk to the old ports (maybe 10 minute walk), McGill University (about a 12-15 minute walk), and the local museums. The hotel itself is quite modern. The rooms are small, clean and "crisp" looking -- think studio apartment. There is a sink, fridge, microwave, table setting for 2, and coffee maker in the room. The beds are very comfortable and the room is equipped with a lot of mirrors (there's even one IN the shower!). So, if you're inclined to be vain, then you will be in heaven. The bathrooms are on the small side -- there's barely any room to physically sit on the toilet. The showers are awesome, they could use a little extra space though (no tub in our room). The hotel does have wi-fi and it's by room... first time I've ever seen this. When you check in, they start the wifi for the room and you access the wifi by clicking on your room number (e.g., if you're in room 510, then you would click on "zero1-510" connect to wifi). It works very well in the room, but we haven't tried it outside of the room. There is also a terrace on the 5th floor, which overlooks a small park. It's nice and comfortable, but fairly small. For us, this hotel was perfect. Lower cost, perfect location, friendly staff, and comfortable rooms. Downside: they do have valet parking for a higher cost than self parking. So, if you don't plan to use your car, then you may want to save a few bucks and self-park. But, there is limited space to park when you check in (there's 15 minute parking right outside the hotel, but all of the spots were taken when we arrived). We ended up parking in a garage about 3 blocks away and hoofed it with our luggage -- not fun. So, weigh the pros and cons on the parking options... There are limited options for public parking that is 24 hours (some were only available for 12 hours). Although I would probably try a different hotel the next time I'm in Montreal -- not because Hotel Zero 1 is bad or I don't like it -- it's because I prefer variety and trying new things. I would definitely recommend the hotel for anyone on a budget and looking for something pretty central.

Our room had one little problem - ghosts! But we didn't mind! https://youtu.be/0bpb-Qa2BWU

The location of the hotel couldn't be any better than it is! Walking distance from everything, few minutes and you are anywhere you want to be. A 24h convenience store right under it is a great plus. The hotel is modern, simple and clean! the rooms are a tad small but the beds are big and comfy, nice view overlooking the city and chinatown is nice. We were on the 3rd floor and couldn't hear any outside noise at all. Would definitely stay here again when I am in Montreal.

Got a big, beautiful loft style room with a decent view towards China Town. I got the room was a very reasonable price and all the amenities were great. The check in, parking valet and check out were all very painless. Nice hotel.

So, I am going to try to review this as fairly as possible, considering that it's not the hotels fault that I was sent here against my will. To make a long story short, the Hyatt overbooked, and we were bumped and sent to this hotel instead. If you are looking for a hotel that seems like a doomed nightclub, you will be happy, if you are looking for a 4 star hotel, as we were when we booked the Hyatt, you will be quite disappointed. I understand where they were trying to go with their decor, I really do. I can see how ultra modern can be appealing. I just think that for that look to work, the furnishings need to be really high-end and high quality, this was very IKEA. The overall vibe that this hotel gave off, is of one of those nightclubs that open and close in the same year. It came off as cheesy, and considering the hotel has only been open 3 months, it's plain to see that a lot of their things will not be lasting much longer, at all. For instance, the sliding door in the bedroom is pulling off the wall already, there is no way it will stay on another 3 months. There is no where to park. You must valet park, which is 23 dollars, plus tip and tax... not crazy for montreal parking, but it's super inconvenient, you need to allow 30 minutes for them to retrieve your car! We waited 30, and the valet boy hadn't even left to get it yet. I would hate to get to my room and realize that I left something in my car. I don't know what they were thinking with the shower... Again, I know they have this ultra modern theme going on, but I felt like I was taking a shower in a gym stall. The shower was very narrow, with the shower head on the long side of the wall, giving you pretty much no room. I am not sure that a larger person would be able to take a shower in there at all. There are no king sized beds, in the whole hotel. Probably because they don't fit in the rooms... they are that small. We upgraded to the best room they had, which did have neat floor to ceiling windows, on the top floor, but the elevator was directly abutting our room, so every time ANYONE used the elevator, even 12 floors below, we heard this loud whirring noise. Someone randomly walked into our room, while I was changing (luckily I was around the corner, but still). As for the good, yes, there is some good... The hotel staff was very accommodating and friendly. They tried to help us the best they could. There were lots of "extras" in the room, such as wine glasses, plates, and I think a cheese knife. There was a microwave, and a scale, and some other kitcheny type things that were a nice touch. The TVs were very good quality. Happy to have an iPad charging radio too. Free wifi.. I've been paying for it, so the free wifi was nice. To sum it up, there are probably a lot of people who would like this hotel. I'd imagine they would be a bit young (not that I am old, at 27) and maybe be taking a bus or cab. I'd imagine that they would not have to care about a pool or a bar/restaurant or room service.

I arrived hours early and was able to check in effortlessly. The staff was super friendly and helpful. It was my first time in Montreal so I was directed to many different places. The decor is also absolutely stunning. It looks just like the pictures they have online. Great value for your money and prime location. I can't wait to return!

This hotel is what I like to call low-brow high-brow. What that means is that it's trying to be/act high-brow (Caesarstone counters, white down comforters with no duvet covers (??), fridge and microwave in room (this was the Loft room), nice big windows and engineered wood floors, Philosophy-brand little products)...but really it's low brow, for the following reasons: --It has an "eco" note to leave towels on floor that need to be washed but it's not eco at all. It expects that you take room service with sheet and towel changing every SINGLE day, when it is not necessary. In other hotels I've stayed in, there is a door hanger like the Do Not Disturb that enables you to refuse room service (to save your sheets and towels to conserve water, electricity, and gas) or a notepad where you can indicate this. Here, no. In fact, we got printed notes on our door (wasted time and paper) to let us know that they couldn't clean (because the only option they left us was the Do Not Disturb sign). And then we got a call. Not only is this NOT eco; it's annoying. --The concierges are terrible for knowledge, advice, service, etc. One example is when we were locked out of our room at 2 a.m. because of an electronic failure with the door key. Really?! Really! Our concierge had to try like 100 keys to open our room with a key and then only use that key to get us in and out until the electronic box was reprogrammed. And no apologies or freebies for that. Another reviewer mentions getting late checkout for free just for asking; all we asked was for was being able to leave our packed suitcases in the room so I could change into pants later in privacy and to leave water in our fridge so it would be cold. We were told this would be $50, even though we'd have been out at 2:30 and there was plenty of time to clean the room. Every single concierge I needed assistance and advice from steered me wrong, particularly on food. --TERRIBLE food! Insultingly bad continental "free" breakfast--bad coffee, horrible pastries, yogurt. Nothing but sugar and carbs and nothing resembling decent French baked goods. We couldn't stomach it, so we were thankful we could buy less sugary yogurt, etc. and use our fridge. --TERRIBLE neighborhood. Got harassed by the same street addicts daily, and we watched many drug deals from our room window. --When we pulled down the shades (on roller chains) they rolled right off! --NOISE NOISE NOISE. No insulation, traveling sound so much it sounds like people are IN your room with you. Could hear running water/urine sounds from next door. So there you go. Totes low-brow place that attempts to mask this with some "high-brow"-associated features. I'd be hard-pressed to want to stay here again.

Location: 4 Star Management: 5 Star Andrea (Rooms Division Manager) was very helpful and professional.

Although the hotel has a new and modern feel to it, it also has a cheapness factor. For example: no fitted sheets on the bed, no in room safe for passports or other valuables, terrible pillows, lack of lighting, and maybe in my room only...the pergo flooring that has a large gap in it. And the WIFI needs to be updated...very slow and weak. Oh, and make sure you slam the door...it has a tendency not to lock, and can be push right open.

I stayed at this hotel at least 5 times. Amazing customer service ! I asked for an upgrade and they did it with a small charge. I also asked for a late check out and they did it for free. The rooms are beautiful, I highly suggest the Panorama suite. Everytime I stayed there, I never had any problem. Walking distance to pretty much everything. Complexe desjardins, chinatown, ste catherine streets.

I won't recommend this hotel as the staff specially the front desk is not helpful at all. I had my booking confirmation online and provided to the guy working at the front desk, but he could not find the booking in their system and refuse to contact their contractor to solve the problem.

A recent trip to Montreal with a group of friends had me staying at Hotel Zero 1 for an entire week as my home-away-from home. Everyone of the hotel staff that I encountered was very friendly and extremely helpful. While I did not require any special handling and my stay went off without incident, the staff members still went out of their way to make sure my time spent there was comfortable. As others have said, the rooms are a tad small but since I was traveling on my own, there was plenty of room, the bed was indeed very comfortable and my room was cleaned and supplied with fresh towels each day. The room did have it's own Wi-Fi hub with a nice strong signal, but none in the lobby that I could detect. Very central location to downtown, Vieux Montreal, Chinatown, Quartier des Spectacles and lots more within walking distance. The 747 express bus to/from the Trudeau airport stops right on the corner of Rene-Levesque and Boul. St-Laurent, so it couldn't be more convenient. There is a Couche-Tard convenience store in the same building, accessible from the lobby with the hotel pass card, that stocks beer and wine at relatively good prices instead of having to walk down to the IGA. The only hitches during my stay were the very noisy street repair work going on right in front of the hotel (which of course could not be controlled) and the fact that the restaurant was in the process of a management and direction change, so cold breakfasts for two of the days and closed on Sunday and Monday. There are tons of other restaurants in the immediate vicinity which I explored, and I did have a drink and a wonderful conversation with the bartender in the newly refurbished lounge late in the week, so here's hoping the new direction works. I'd be more than willing to stay again if my travels bring me back to Montreal.

We arrived at Hotel Zero 1 late afternoon and were pleased with the overall quality of the hotel and the staff. The location was very near Chinatown (like across the street). It was an easy walk to Saint Catherine Street for shopping and restaurants. Our room was small (like Manhattan hotel rooms) but overall clean and well suited. We went out for the evening and arrived back at the hotel around 11 p.m. At this point we discovered that the air conditioner was broken, the Internet for the room wasn't working and that the room had very bad lighting. It was difficult to see in the room with all of the lights turned on. Called the front desk and they sent someone to check on the AC. It could not be fixed so they moved us to another room which meant repacking and the unpacking again. Our new room was acceptable except it had the same lighting issues (the walls and ceiling are painted a very dark brown which doesn't help with the lighting) and the toilet ran (on and off) all the time. Bottom line - I would not stay at Hotel Zero 1 again.

We enjoyed our weekday stay at this hotel in downtown Montreal. The location is fabulous--walking distance to the train station if you don't have too much luggage. The rooms have a clean, modern feel and are on the small side. We were upgraded to a suite (fun!) and even that was a bit small. The bed was comfortable and I quite enjoyed the plush pillows. I liked that the windows had both a shade and curtains so that we could better control the light in the room. Speaking of light--what fun light fixtures! We thought they were pretty nifty. The TV was wall mounted and had a swivel mount so we could turn it to watch from the bed, which was quite nice. There was a small kitchenette with a fridge, coffee pot, sink, and microwave that all tucked into cabinets--made everything look sleek. The lighting around the kitchenette was not the best, but still manageable. There's no real parking nearby, so it's great for people using transit during their stay but not if you'll be bringing a car. In terms of food, there didn't seem to be a kitchen in the hotel and the breakfast was just muffins. The line was quite long when we went down, so we didn't do a taste test. There is a nice sized convenience store attached to the hotel--didn't even have to go outside! The shop had a good selection and the guy was great, even a bit funny :) Staff at the hotel were polite, bilingual, helpful, and very friendly. They were able to answer any question we had with ease.

Looking fora relatively cheap hotel to stay at in Montreal for a visit this past weekend, my friends and I settled on Hotel Zero 1 as a decently priced option that was pretty close to the downtown area. Maybe my French is off, but I definitely got the feeling that the building is mixed-use, given the advertisements in the elevator for condominium unit sales. The folks at the front desk spoke decent English, and checking in and out was a cinch. There's not an obvious place for parking around, so the hotel must park somewhere that's a little bit aways, as you have to give at least 30 minutes notice for the valet to park the car in the back (in front of the Couche-Tard). The elevator situation is a bit annoying - there's only one, and if there are enough people there at a time, you may have to wait a cycle or two before you can get on. The rooms themselves are relatively small, in line with the size you'd find in a European hotel. While it definitely has a 'new' feeling to it, there are some things (like parts of the wall that are exposed concrete) that give hints to its older roots. There's plenty of space available to put clothes in, and the window looks out onto Rene-Levesque and Chinatown (if you're facing southeast, as we were). The mirrors are a bit odd (the big one has a vaguely yellow tint, while the one opposite the toilet is just bad placement), but otherwise everything else is pretty standard. For a tiny room, fitting in a microwave and mini-fridge is pretty impressive. Overall, for $100/night, it's a solid enough location that's pretty central to a lot of areas. And if walking isn't close enough, there are always lots of cabs around the intersection of Saint-Laurent and Rene-Levesque to hop in. It's not name-brand, but it should do the job. The elevator situation and the lack of nearby parking are the main drawbacks, but that didn't impinge on my experience all that much.