HOTEL ZOO BERLIN

A really cool hotel in a good location. The decor has been really well designed in an Alice in wonderland type, quirky manner in the lobby area. The rooms are an ok size, great views from the balcony and all the staff were great for the whole week.

Stayed here for two nights for my wife's birthday. The hotel is well located. The lobby makes a great entrance when you first enter and you feel like you are in an upmarket hotel. The room was well sized, just lacked hanging space and drawers so had to leave clothes unpacked in our suitcases. The bathroom was dark, poorly lit and my wife complained she couldn't see to put make up on. We were not informed of the bar at the hotel in arrival. After the first evening we wanted to go to the hotel bar but was stopped by two frankly rude and obnoxious bouncers who try to intimidate hotel guests. Frankly having two thugs who spent their time . I would avoid going back to this hotel again. I do not expect to be confronted by some arm folded thug when Im trying to get into the lift to go to my room. Until the hotel sorts out its aggressive bar bouncers I would avoid going back here again. The whole event cast a shadow over what was supposed to be a pleasant weekend away or my wife.

This hotel offers a unique and memorable experience. The atmosphere is truly special, creating a relaxing and enjoyable stay. The service provided is exceptional, exceeding all expectations. I would like to specifically commend Lyn for her outstanding service and attentiveness. She made our dining experience truly wonderful.

My stay at Hotel Zoo Berlin was absolutely fantastic! From the moment I arrived, the ambiance was welcoming and the service impeccable. The room was beautifully decorated, blending modern amenities with a touch of historic charm. Every interaction with the staff was delightful; they were attentive and went out of their way to ensure my stay was perfect. The location is unbeatable, right in the heart of the city, making it easy to explore. I couldn't have asked for a better experience and highly recommend this gem to anyone visiting Berlin!

Beautiful hotel in a great location. Lovely staff. Great bar with delicious cocktails. Rooms are big and comfortable and very quiet. Lots of great restaurants and shops within walking distance and metro! Would definitely stay here again.

We had an amazing stay at ZOO Hotel Berlin and would highly recommend it to anyone visiting the city!||||From the moment we arrived, the staff were warm, welcoming, and incredibly helpful, going above and beyond to make sure we felt at home. The hotel itself is absolutely stunning—stylish and chic with a modern design that still hints at its historic roots. You can tell every detail has been thoughtfully curated.||||Our room was spotless, spacious, and very comfortable, with high-quality furnishings and a luxurious feel. We loved the attention to detail, from the cozy bedding to the sleek bathroom amenities.||||The location is perfect—right on Kurfuerstendamm, with easy access to shopping, dining, and public transport. Despite being in the heart of the city, the atmosphere inside the hotel was peaceful and relaxing.||||All in all, ZOO Hotel Berlin exceeded our expectations in every way. Fantastic service, beautiful interiors, and a great location. We’ll definitely be back!

Very good location and nice rooms. Well maintained and clean. BUT!!! The loud music from the club on the roof is unbearable at night. Even with windows closed the noise is unacceptable for a hotel of this category. And it goes on until 1-2am.

This place has some seriously cool vibes, definitely a must-see. The food was top-notch, and everything tasted incredibly fresh. Our server, Lyn, was absolutely amazing and made the whole experience even better. She was super friendly, attentive, and had great recommendations. I would definitely come back here again!

An exceptionally well put together boutique hotel with great decor, interesting artwork, and overall a very competent, accommodating and professional staff in a great location right on Ku'damm. A very good restaurant on site (Grace) is another added plus. Only quibbles: -no sauna/steam room/spa -getting the room bill correct does not seem to be their forte...upon arrival, my Amex was pre-authorized for the full amount of the stay plus anticipated incidentals/extras, even though the rooms had been pre paid for all three nights, and only the upgrade and incidentals should have been pre authorized. Then, upon check out, another too high charge was initially authorized but apparently adjusted/credited with the help of another (senior) staff member--too early too call if it's all sorted out That said, we will unquestionably return--billing snafu aside, the experience was near the top of what I've experienced in other high end hotels.

After 20+ hours of travel my husband and I were so excited to finally arrive at Hotel Zoo. Our room was lovely, the bed was soft and we quickly crashed for the night. Our stay was great! The staff was helpful with directions, the bar was busy and great for people watching and we were centrally located and able to easily explore the city on foot/train from here. The real highlight of Hotel Zoo is the breakfast. It made me feel like a queen with the beautiful display and the sheer number of options would make anyone drool. It truly made our trip to Berlin

This is a fabulous hotel with a even more fabulous staff. I've just spent the last week here when the world shut down and all I can say is a huge thank you to each staff member that made it feel like my home. I'll never forget this week. From front desk to housekeeping to bar and restaurant staff, all 5 star and eager to help. You find the true heart of a hotel in tough times not easy ones. They excelled and must have great upper management. I'd of course go just for the popcorn, but the showers are epic too! It's my Berlin pick. Please try it when you're visiting. Oh, btw... best street in Berlin. Stay strong Zoo!!!

absolutely loved my stay at Zoo hotel. we traveled as a team for work and stayed at different Marriott/Bonvoy hotels and this one was one of the most favorites of all of us. the vibe... is amazing!!!! the decore, attention to details, the ambience they have created with vintage furniture exudes european luxury. we also enjoyed great service, cleaniliness, and restaurant breakfast quality. The location is prime, amidst all the shopping buzz of old west berlin. what could have been done better that keeps this place one short of 5 star: - The paparatzi flashes in the elevator were too much after the first time... - rooms were tiny, especially for longer stays. - the Bonvoy integration is not full so my reservation did not show up on my app and it took me a long time and couple emails to have my points added to my account. - breakfast is very expensive at €39.

I like a lot of glamor with my grit - so I'm a fan of Hotel Zoo, particularly the lounge/bar. Look, I live in yoga pants, sweats, glasses, no makeup when I'm not fully suited up for business clients or conferences, so it's nice to have occasions to dress up - particularly in cities that are more skewed to the avant-garde counterculture, like Berlin. This is no Berghain. My debonair companion and I arrived around 11p on a Wednesday night, and apart from the flocks of Russian prostitutes (I hate to profile, but hate to be naive even more) the crowd seemed genteel and upscale. Men in suits and no denim in sight. Gorgeous "library" themed lounge. As a 80% teetotaler, I enjoyed complimentary popcorn and sparkling water and he enjoyed his scotch. Popcorn was delicious - I had seconds! Nice sophisticated atmosphere for a classy nightcap. Watch the fur fly. You know what I mean.

Gorgeous lobby, very clever design, comfy beds. Amazing artwork, great bathrooms, nice service. Could really use ice machines in the hallways. Main thing wrong: the bar/lounge is filled with hookers. Starting at around 11:30 you will notice the crowd change from normal, to hookers. Not one but groups of them. The management doesn't seem to care, in fact they seem to be cool with it. Super weird. There are lots of other high end hotels with awesome bars, get it together management!!

This review is just for the restaurant / bar... Let's put it this way, if u end up here, seriously why did u bother coming to Berlin? I was having such a great evening after an Oper until a friend dragged me here to meet some other people. I was hoping to stop in at Paris Bar, but instead wound up here. This city is so fantastic because it's exactly not this place. If I wanted this kind of ambience and company I would have moved to, um, Houston? Luxury is wonderful, but this place is just flat without any chic or edge, just painfully (and I mean painfully) boring. Was so happy to land back in the east this evening and away from this bar and its inhabitants. Did not try the food, the Prosecco was unusual and not particularly to my liking. Music uninspired, lighting uncomfortable, almost as bad as a Trump-esque decor, no reason to go back.

HORRIBLE SERVICE!!! They did not book our room so we had to wait while they sorted the room... took forever, in the meantime, they offered a free drink for my wife and me at the bar to make up for the inconvenience (Good start I thought) but then after we ordered the bartender told us what we chose was too expensive and we had to pay!!! What a joke!!! Its not like we ordered a $100 bottle wine or something, we ordered a house-made cocktail 12€ and a Vodka Tonic 13€ the menu average is 17€. How cheap are they!!! We paid for our drinks instead, no apology, nothing! Then the restaurant (the reason why I booked the place) was closed due to vacation!!! WOW, I thought I was on a vacation... Nope!!! This place was such a disappointment other than being clean this place had no upside what so ever!!!!! I will never stay there again!!

This used to be a great hotel to stay in Berlin, one can even book through the Starwood Hotels portal, but unfortunately I can't any longer recommend Hotel Zoo. The problems stem from the two bars and hotel management's lack of ability to reign in their many excesses. It seems the bars operate completely separate from the hotel and have no consideration for hotel guests. This odd arrangement is in stark contrast to Berlin's many 5-star hotels who wisely bend over backwards to pamper their guests. If you're looking for a raucous party then by all means check out the bars at Hotel Zoo. If you want a real 5-star hotel then look elsewhere.

Great hotel in Charlottenburg. The room is modern and airy and clean, and they have terrific organic bath products. My one tiny quibble is with the room setup; open shower means no privacy, but if you don't care or are on your own it's no big deal. The lobby is elegant and stylish. Really like the staff too; everyone has been lovely.

I am currently staying in the VERY newly renovated Hotel Zoo in the center of the shopping district of Berlin. I believe it may even be under new ownership perhaps. The hotel has a really cool and stylish vibe to it. Kind of like a W hotel in the States. The lobby bar is a nice combination of comfort and style. The hotel staff are super friendly, helpful and all of them have a command of English. There is an Apple Store to the right, and an Urban Outfitters to the left, just to give an idea of the location. But of course there are cute German cafes and restaurants nearby. My only complaint is that the hotel beds are a bit hard for my taste, and the wifi was hit or miss. Otherwise the Hotel Zoo is a fantastic place to stay in Berlin!

Terrible service! Beautiful hotel very chic, the people at the front desk are borderline criminal though. We booked through Bonvoy since they are considered one of the Bonvoy properties. We initially booked for 2 nights, after arriving we were told they would not honor our Bonvoy Amenities because they are not a Marriott hotel. Being platinum members with the bon voyage program gives us free breakfast cocktails and other amenities per stay wherever we go. Her attitude was so offensive that we said all right we will just stay one night then. This was after she had already charged our card for two nights and a deposit for incidentals. We told her since we were only going to stay one night we expected to be refunded the second night. She said no, we would need to talk to Marriott if we wanted to get any kind of refund since we had already booked two nights at her hotel. We asked for the manager and she was shocked to say the least. Luckily he knew what she was saying wasn't true and reassured us we would be refunded but wanted us to call him before we checked out to make sure it happened. That probably means they do this and charge people for extra days when they shouldn't. At checkout they tried to charge us for phone calls that were never made by us and asked us if we had taken anything from the minibar so they could charge us for that. Since we did not take anything, he was out of luck. We travel a lot, had just arrived from San Francisco and were exhausted! I have not felt so uncomfortable by a hotel before and would certainly advise anyone considering there to find another property. The negative attitude over Bonvoy was really bad, I would drop them if I were Bonvoy management.