JSMCT
Google
This was our third time to Suitenhotel Zurbriggen, the last time being in 2018. We are a family with two adults and two older teens. As always, we loved our time here and can't imagine staying anywhere else in Zermatt. It is a really special place, where we feel at home.||Pros: Location across from gondola and with amazing views of the Matterhorn from the room and spa; breakfast in the room; cake in the afternoon by the pool; whole spa/pool area is divine; helpful, responsive and friendly concierge and staff; very spacious rooms. Cozy, intimate feel in the hotel, yet spacious.|Cons: This will be the third time in 7 years I have suggested the hotel provide hair conditioner in the rooms, so I suppose it's pointless to continue to suggest it. For women with long hair, it's essential, and with liquid requirements on flights, it is a pain to pack it. We didn't like that when we ordered soft-boiled eggs, we received a basket of raw eggs with a sign "cook me". This differed from years past, and we ordered scrambled eggs on following days as we don't want to cook on vacation, even if it's just an egg :). The rooms are showing wear, especially, the wood floors, but are still very comfortable. Speaking of comfort, we were really hot at night - this was not the case on prior trips, and it would be nice to be able to control the climate in our room. ||Despite these minor suggestions for improvement, we highly recommend this hotel and we can't wait to return!