Hotell Kvarntorget

I would not recommend this hotel based on our recent experience.||We booked a room on 14th August 2025 for a stay from 5th to 10th October 2025. Upon arrival at around 2:00 PM on 5th October, we found no one at reception. Despite ringing the bell twice, we waited about 10 minutes in the lobby before a receptionist finally appeared. Although she was polite, her manner was far less welcoming than what we've experienced at other places we've stayed.||More concerning, there was a strong, peculiar smell in the hall that made us feel strangely unwell. When we entered our room, both of us suddenly felt extremely tired and dizzy. Assuming the room had been closed up and just needed some ventilation, we opened the window and went for a walk in town.||However, when we returned, the unpleasant smell remained in the hall, and we again felt dizzy and fatigued upon entering the room — despite having left the window open. This was very unsettling.||We noticed stains on the side of one bed, which prompted us to inspect the room more closely. Although the sheets initially appeared clean, we found they were ripped and torn, and the mattresses underneath were heavily stained. In the bathroom, the soap dispenser was dusty, and there was visible mold around both the sink and the shower.||We were disgusted. We took photographs of the issues and went to speak with the receptionist to report our concerns and request a refund. While we were offered a different room, we no longer felt safe or comfortable staying in this hotel and declined the offer. We insisted on a refund due to the unacceptable condition of the room and the impact on our health and wellbeing, but the receptionist simply walked away without any explanation or apology.

unpleasant behavior from the employee (male) at the reception when I was solving a problem with my room. dirty bathroom (shower with mold, hair on the floor, dirty wall around the toilet, not clean trash can), unclean mattresses, dust on the lamps, devastated walls and a room without air conditioning and the inability to open the window. during breakfast service from a lady who topped up the food with gloves that she used to take away dirty dishes and serve the reception - unhygienic. boring breakfast only positive were pancakes with half-empty Nutella and classical music. Dirty equipment (tea jar, jam jar, toaster). You can just see that they don't bother with cleaning and cleanliness here.see photo...for an overnight stay and a disgusting breakfast (shriveled salad, smelly ham, old bananas and cucumber, you can see that everything was prepared the day before = dewy food jars) it's ok. but you'd better pay extra and find another hotel. thanks to this negative and terrible experience I experienced a professional approach from booking customer care and compensation for my disappointment.On the other hand, after complaining about the first room, they offered us another one, but that was also an experience (dirty shelf in the bathroom, constantly dripping shower tap, really small bathroom, falling curtains, dusty lamps, stained bed linen, old mattresses, inability to open the window only 2 cm). So we ended our paid stay (two nights with breakfast) after one night and found a better hotel, a little more expensive but cleaner and with better quality breakfast. You better think about where you invest your money. I was just surprised that this really works, but I understand that on the other hand some people like it (style of accommodation).

Walking to centre 25 minutes. Bus stops nearly. Nothing interesting around. Staff is friendly and helpful, helped us with booking issues and changed room to our friends. Flexible 👍🏻 In some rooms you don't have towels. It's not very clean, and during the whole week stay nobody cleaned it, didn't even emptied trash bin and changed towels. We didn't have a window in the room so grom the 3d day of stay it was impossible to breathe inside, we had to open the door which looked out in the hall. Noisy, but I used earplugs so no problems at all. Breakfast is good, you have choice. And staff gave us an earlier breakfast once. I think people who work there are the best in this hotel. Thanks to everyone 🫶🏻

Decent enough, very good value for money though!

Pros: The breakfast was good and varied. And the staff was kind. Cons: The rooms are small and there is no window (it is a problem when it is hot). The light in the bathroom was turning off continuously with no apparent reason. Finally the shower is annoying (you have to press so many time on the tap for a single shower (they restrict the volume of water)

The positive reviews here are not justified. Rooms are cramped. No air circulation, meaning the air is muggy and will either be overly hot or cold. The timer on the shower is probably about 20 seconds making taking a shower infeasible and unnecessarily difficult. Positives include a kind reception, clean common areas and decent location.

Perfectly located Excellent Staff Service Breakfast is Great Fresh and Variety. Everything a requested was delivered to my room. Price is very convenient. Definitely I will comeback from Houston TX USA

It was generally clean. The kitchen was OK but the microwave was not functioning properly. It is okay for the price you pay.