Bella V.
Yelp
I wanted to like Hounds Tooth Inn, I really did, but unfortunately, my stay would have been better at the local Best Western or La Quinta. The view winding down is deceivingly beautiful. However, upon closer inspection, the Inn is not being cared for properly. The Inn is lovely, but the grounds are terrible and need a makeover. This sets the stage for an inside that looks more like a sterile, no-character long-term nursing home. The lobby was bland and had nothing warm except a fireplace. I will get to the rooms later. The woman who greeted us was snarky, snotty, and seemed inconvenienced. She practically threw the key at us, and that was our greeting. At every Bed and Breakfast I have stayed, someone walks you to your room, allowing you a walkthrough to deem it acceptable. I understand why they didn't offer that, as everyone would probably leave.
My boyfriend purchased an early check for us, but we never received confirmation; thus, he called and asked when the room would be ready; they said they weren't sure and to call. We called in the morning and were told the earliest, 2 pm, but someone would call. We arrived at the Inn at 2; since no one ever called, we just showed up. The woman said the room was ready at 12. I told her we were told differently and could have checked in at any hotel by 1, and if it had been prepared would have gotten it free. She argued, got nasty, and still charged us $75 for One hour extra! Fraudulent!
Our room was tiny and nothing like the pictures. We paid well over $200 for a queen-upgraded suite with a fireplace and jetted tub. It was dark and musty, had a massive stain on the rug, and part of the carpet was ripped. They used a horrible fragrance spray to cover it up, which immediately gave me a headache. The area where the coffee was, the table was warped with paint chipping. There were cobwebs and a giant spider that greeted us above the bed. I understand it's the mountains, but that's what good cleaning and an exterminator can do. They should try it out!
The jetted tub was chipped, there was never enough hot water, and the water was brown. One evening out of the four nights we were there, there was no hot water. It was an amenity that we had looked forward to and paid for Another morning there was no water; you couldn't even flush the toilet. The shower handle was not marked for hot or cold water, and in fact, the handle was broken, and you had to turn it multiple ways to get it on and then figure out which was hot. The first morning we asked about issues, the woman said some of our water heaters are broken, so all the rooms have to work off a couple. If you take your bath late or early morning, it works great. We paid a lot of money, and this is the solution? The bed was hard as a rock, and the sheets felt like sandpaper. Then the last night, our sheets came up from the bottom, and we noticed a second sheet under the first. I used to do that as a kid to make bed changing easy. However, that's not up to code or par health-wise when someone may sweat and, or god knows what on the top sheet, and then the maids come in, strip that sheet, throw a new top one, and now I am sleeping on it? The health department could have a field day with that one. The refrigerator was only slightly cold and was leaking as the wood under was warped and peeling, and the carpet was wet below. There were zero decorations in the room except for a small picture on the wall and a couple of chairs, and the furniture was cheap and looked like you would find it in a college dormitory, not in a room where guests spend $200 plus a night. The space above us had no concept of quiet hours and was parading around most of the night and using the jacuzzi past midnight. The heating and air conditioning sounded like a jet landing in the room every time it started and stopped. The ice machine was broken, and we could not enjoy our favorite beverage.
The evening reception reminded me of game night at a local sports bar. Some chips were thrown in a bowl, and hard cheese was left over from the night before. The breakfast was subpar and reminded me of the frozen pancakes and waffles we used to purchase in a box with some fruit thrown on top, it was never once warm, and the coffee was always cold. Not to mention the young girl who was cooking and brought us our food looked like she had just gotten out of bed. She was dressed like a slob in flannel pajamas and a T-shirt, disgraceful.
Everything about this place, from the staff except for one Tammy, who went above and beyond to try to make us happy, was completely subpar, especially for the price. The place suffers from neglect, poor management and what we saw as "we don't care attitude." The place has great potential but sadly we will never recommend and never be back. Do yourself a favor and check in to the new Hampton down the road, don't spend your money here.
