Megan Grady
Google
Came here for my 30th as I have had my eye on it for a while.
Positives
Friendly staff and nice drinks, the bed is comfortable and you can watch Netflix, Prime, etc. You can contact staff on WhatsApp and they are very fast and responsive.
Unfortunately, that is all that was good about it.
The rooms are ridiculously small. We had to take turns getting ready to go out; one of us would sit on the bed while the other got ready. There is no wardrobe, only a small drawer under the bed. They fill your room with balloons, for which there is no space. It is so dark, making it hard to get ready and find your things. God forbid you go shopping and bring things back with you, as there is nowhere to put them. The room gets very cluttered very quickly.
The bathroom again is tiny and after using the shower, a disgusting cat pee smell came up from the drains. I told the staff about this, to which they said they would drain our bathroom when we were out and that they "knew exactly what it was."
There is no window for fresh air; the whole hotel in general is stuffy. The air conditioning, however, did work fine.
The beds have regular pillows and also big, fancy cushions and a thick throw over the top. I would be interested to know how often those get cleaned and replaced.
Another slightly annoying thing was that I found out I was pregnant after booking (the booking was nonrefundable). So, we let them know prior to coming if it was okay to switch out my drinks to mocktails, to which they were absolutely fine with. However, when we got there, every drink they brought as part of the package was alcoholic and had to be switched out. Not a major deal, but we did tell them so it was a little annoying.
So unfortunately, I would not recommend. I really wished we had stayed somewhere else as it did taint the trip. For the price my partner paid, it is 100% not luxury and I’m gutted he spent that much. As friendly as the staff are, you are not treated the way a real luxury hotel would treat you.