Lauren Thomas
Google
My husband and I recently stayed at House of Hütter | Heidelberg Suites for two nights during our trip through Germany to explore the Christmas markets. While our stay was fine, it fell short of being exceptional. The property seems like it might have been stunning in its prime, but it now feels a bit dated. We noticed several issues, including mold and mildew in the rooms, damaged curtains and lampshades, wall markings, and an overuse of artificial plants throughout the space. Pictures were literally falling out of their frames, giving the space an unpolished and neglected look.
Additionally, our tea light candle was completely burned out when we checked into the room, which made the space feel less clean. I requested a replacement candle and was assured one would be delivered to our room, but it never arrived. The hot tub was also out of order, and the landscaping appeared messy and unkempt, which was surprising given the hotel's glowing reviews online.
On the bright side, our room had a wonderful view of the castle and old town area, which was truly a highlight of our stay. However, the spa left much to be desired—it was quite small, and after staying at a hotel in Nuremberg that offered complimentary saunas, we were surprised by the additional charge to use the sauna here.
The staff was friendly and welcoming, but they seemed young and relatively inexperienced, which sometimes left the service feeling a bit disorganized. Overall, while the location and view were lovely, the overall experience didn’t live up to the high expectations set by its online reputation.