Max Graf
Google
Positive Aspects of Casa en el Agua
The location and unique appearance of Casa en el Agua are truly impressive. The hostel’s charm lies in its picturesque setting and distinctive design, making it visually memorable. Additionally, the communal atmosphere allows for social connections, and meeting other guests who became friends was a definite highlight.
Areas for Improvement
Staff and Guest Relations
The biggest concern I encountered was with the staff. The receptionist was notably unapproachable and reluctant to answer questions. The volunteers, however, were even more problematic. Many appeared overly focused on the female guests, often becoming inappropriately touchy, which created discomfort among some visitors. There was a general sense that they were more interested in socializing among themselves and with specific guests than in providing attentive service to everyone.
Noise Levels and Atmosphere
The noise level is very high throughout the day. Loud Latin music plays almost constantly, except during meal times, making it challenging to find a quiet space within the limited area of the hostel. It would be an improvement if guests had the opportunity to choose some music themselves, especially considering the price they pay for their stay. More quiet times would enhance the experience and allow guests to appreciate the natural tranquility of the island. Personally, I found it difficult to hold conversations due to the loud environment.
Meal Portions
Although the food is delicious, the portion sizes are very small, which can be disappointing for guests expecting a more satisfying meal experience.
Safety Concerns
There are significant safety issues in the structure and amenities. I did not observe any life-saving equipment for emergencies in the water or fire extinguishers, despite the building’s wooden and straw construction. The hostel also features a platform for jumping into the ocean from a height of about 3 meters, but boats are often parked directly below. When I suggested moving a boat to allow for safe jumping, the staff initially dismissed it with a comment like "just jump and try not to hit the boat." Only after multiple requests from guests was the boat finally relocated. This lack of attention to safety protocols is concerning.
Value for Price
In my opinion, the high price of staying at Casa en el Agua does not align with the experience provided. Similar accommodations offering comparable experiences are available in the area at a fraction of the cost.