HR Hôtel & Spa Marin

We stayed for a week after our wedding near Bordeaux, from 1st - 5th Sept 2025. Naturally we were extremely excited for a chilled time after all the carnage of the wedding. Don’t get me wrong the hotel was lovely (although rooms slightly dated) and the staff were absolutely lovely & kind. The location was great, nice and close to a lovely beach and La Flotte that has many restaurants & cafes. In addition, we had a dog with us and they were excellent with him and no issues taking him around the hotel, including the lovely pool. However, the rooms were understood to have air conditioning and sadly it was broken. In addition, the fridge in our room was omitting a lot of heat and so all this combined really ruined the room and our sleep. We had a fan in the room but fans aren’t great and very noisy. Also, the only plug sockets that worked when the lights were turned off were by our head, requiring the fan to be within inches of my head. For some reason no other sockets worked when the lights were off… We weren’t offered a different room, which was a shame. One of the days we headed out to explore and got back to our room around 15:30 and it had not been cleaned. It was slightly frustrating as when back we wanted to relax in our room without being disturbed. Finally, a little pernickety but we had room service one evening and as normal left the plates outside the room once finished. These weren’t cleared from outside our room until gone 11:00am the following morning. For a 5 star hotel I’d expect a little better. It is a lovely spot and everyone was lovely but I’m not sure it’s 5 star room or service.

Lovely position overlooking the sea a short walk to La Flotte. Spa area was very well appointed. However claims of five star are overrated.||Breakfast - poor. If you asked for anything, like boiling water to make tea we were told the lukewarm warm jug of water was it! Very diy and not good value.||Pool area - although pleasant it needed supervision. No clearing away the of used towels or cups/plates so it just looked uncared for. ||Reception - when we arrived there were fresh flowers on display. When we left four days later the flowers were still there half dead. Summed our stay up. Just could do better I’m afraid.

Wonderful hotel in a perfect location overlooking the beach and just a short stroll to Lá Flotte. From our arrival the staff were genuine and friendly in welcoming us. The spa and pool areas are superb - clean, modern and to a high standard. The room was perfect and very tastefully decorated to modern standards but with a classic feel. I wouldn't hesitate to return. Overall an excellent experience.

Absolute luxury and excellent spa . Rooms Quiet. Hotel peaceful , super comfortable! very nice friendly staff. Superb location

Although the room and pool were very nice, and the reception staff very attentive and friendly, the bar service was terrible. On several occasions we waited more than 20 minutes for our drinks and had to complain. One waiter in particular kept forgetting our order - once we ordered 2 café au lait and water and eventually, after reminding him twice, we got espresso, no milk, no water. We saw other tables waiting and complaining too. |Also the car park is extortionately expensive. Water bottles in room are not replenished after the first day. We were confused why our room had cooking facilities but no equipment and no electrics - either don't have the facilities or have them available for use?|In my opinion this is definitely not a 5 star hotel.

HR Hôtel & Spa Marin - Disappointing Stay Despite Pleasant Staff We recently spent three nights at the HR Hôtel & Spa Marin and, unfortunately, left feeling rather disappointed. While the hotel boasts a fantastic seaside location, which naturally brings a certain level of humidity, the pervasive musty odor in our room (room number six) was a significant issue. It smelled distinctly of old furniture or damp clothing, creating an unpleasant environment. Despite raising this concern with the hotel management, the problem remained unresolved throughout our stay. To our dismay, even after arriving in Paris, our clothes still retained the damp and musty smell from the room. On a positive note, the hotel staff were consistently friendly and helpful. However, the fundamental quality of a hotel experience hinges on the comfort and sleep quality of its rooms, and in this regard, the HR Hôtel & Spa Marin fell short of our expectations. While we certainly plan to return to the beautiful island in the future, we will undoubtedly be seeking alternative accommodation for our next visit.

We have come to the Richelieu for over 25 years and always had enjoyed our stays. The past 5 years had not been the best but the staff in the hotel and the thalasso were wonderful and went out of their ways to make our visits enjoyable. We learn that the hotel was under new management and we had to go back as we love Ré and the location of this hotel is exceptional. We had a wonderful experience : the new staff was great and professional, i had asked for a room we stayed in the past and they kindly accommodated us and it had been re-decorated tastefully. The SPA has been completely re-vamped. We had a lovely time. We would appreciate to have a wider choice in the menu at the restaurant. We will be back soon.

Awful experience. We came to Ile De Re last year with our two sons and loved it (we stayed at Hotel Tourias which was great) so we were excited to return and try a different area this time. It did not go well:||||Firstly, the hotel is tired and needs investment, but, the room was well laid out for a family of four and it's a great location on the beach so we were not too fussed. However, the attitude of the staff (and more specifically the management which is where it likely filters down from) was appalling from start to finish to the point of being negligent. ||||Firstly, breakfast - the food was sloppy/mushy from sitting out too long (at 9am) not to mention you have to do everything entirely yourself (I don't mind that at all at home, but not what I expect from a 'five star' hotel!). From coffee (there is a machine where you fill it yourself) to even boiling your own eggs (they will give you a timer). The staff seemed outraged when you dared ask them to do anything at all, and the most you would get was someone pointing to the buffet and then shuffling off. Everything seemed too much trouble. ||||Further, asking for anything out of the ordinary (like honey for my son to have on some yogurt which we bought from the supermarket in the afternoon) was met with almost immediate refusal ('no we don't have honey at this time, its only during breakfast hours'). There was a complete lack of effort/care by almost all of the staff we encountered (with the exception of one gentleman). ||||The most horrifying of all however was when we were leaving, I asked for hot chocolate for my kids - specifying that it was for children. They served up a boiling cup of hot milk which my three year old picked up and immediately scolded his mouth and tongue. What happened next was even worse, I asked for the manager to elevate the situation and try and get some help/assistance. After repeatedly asking for 15-20 minutes, I went behind the reception and effectively had to pull her out to talk to me. ||||Frankly if I was told (repeatedly by my staff - which she was as I was asking all of them to help) that there had been an accident and a three year old had been burnt on my property by staff who were my responsibility I would be horrified. After 20 minutes I pulled her out to see him, she had very little to say to me (mumbling that she had been in the office trying to find a doctor - which was not the case) and was more concerned about avoiding us, shirking responsibility and just hoping we would go away. ||||Ile de Re is a wonderful place and we have had a lovely time there in the past and with the right management and rejuvenation (ex the spa which is good) this property has a lot of potential, but suffice to say we will never stay there again. I can only hope some lessons are learnt from this and more care is taken but with the current management I suspect not. Be aware.