Hu. Hotel

Hotel · Beale Street

Hu. Hotel

Hotel · Beale Street

3

79 Madison Ave, Memphis, TN 38103

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Hu. Hotel by Courtesy Hu. Hotel/Chip Pankey
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Hu. Hotel by Courtesy Hu. Hotel/Chip Pankey
Hu. Hotel by Courtesy Hu. Hotel
Hu. Hotel by Courtesy Hu. Hotel
Hu. Hotel by Courtesy Hu. Hotel
Hu. Hotel by Courtesy Hu. Hotel/Chip Pankey
Hu. Hotel by Courtesy Hu. Hotel
Hu. Hotel by Courtesy Hu. Hotel
Hu. Hotel by Courtesy Hu. Hotel/Chip Pankey
Hu. Hotel by Courtesy Hu. Hotel
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
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Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
Hu. Hotel by null
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Hu. Hotel by null
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Hu. Hotel by null

Highlights

Nestled in downtown Memphis, this chic hotel boasts stunning river views, a lively rooftop bar, and an easy stroll to Beale Street's vibrant scene.  

Featured in Conde Nast Traveler
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79 Madison Ave, Memphis, TN 38103 Get directions

huhotelmemphis.com
@hu.hotel

$$

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79 Madison Ave, Memphis, TN 38103 Get directions

+1 901 333 1200
huhotelmemphis.com
@hu.hotel
𝕏
@HuHotelMemphis

$$

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Last updated

Mar 4, 2025

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@cntraveler

"Formerly known as the Madison Hotel, this downtown Memphis space was reopened in 2018 under Aparium Hotel Group, undergoing a major rebranding and renovation in the process. The Hu. Hotel—named after Hugh “Hu” Brinkley, a prominent Memphis citizen and grandson of one of the city's founders—is a perfect blend of old and new. The old: the Beaux Arts façade, photos of Soulsville in each room, mini bars stocked with local favorites. The new: interiors by Brooklyn-based HOME Studios Interior Designs, a coffee shop bar that doubles as the hotel's check-in desk. Not to be upstaged by the picture-perfect decor, the rooftop bar offers some of the city's best views of the Mississippi River." - CNT Editors

The Best Hotels in the U.S.: 2020 Readers' Choice Awards
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@cntraveler

"Why did this hotel catch your attention? What's the vibe?The exterior is a restored Beaux Arts building, with its late 1880s ornate details, but then you walk inside, and everything is sleek and minimalist, a mid-century-modern-esque aesthetic. Walking in that modern lobby, the first thing you see is the coffee bar. That’s right. You check in for your room with the barista. There’s no true regular reception desk. Instead, it is a buzzy feel with people sipping coffee or cocktails as you get your key. What's the backstory?The hotel was developed by the Aparium Hotel Group, which also is the group behind the Pontchartrain in New Orleans and other notable boutique hotels. Before 2018 this property was the Madison Hotel, decorated in dark velvets and Memphis blues themes. The complete renovation made the hotel a local hangout. It is named after Hugh Lawson White Brinkley, who was the grandson of one of the city of Memphis’ founders. He planned the historic building that now has a hotel that bears his nickname. Tell us all about the accommodations. Any tips on what to book?The hotel has 110 rooms, and like many hotels in historic buildings, they aren’t cookie-cutter sizes. Some are small—240 sq. ft.—while the suites can be nearly 900 sq. ft. Regardless of size, they all have sleek furnishings, comfortable seating, smartly-placed lighting, and lovely marble and tile accents and ample storage space. Thanks to its downtown location, the real appeal is the view: either of the city or the Mississippi River or, if you have a corner room, both. The blackout curtains allow you to block the city lights if you prefer. I'd ask for a river view on my return. Is there a charge for Wi-Fi?No charge and fast enough to stream Drinking and dining—what are we looking at?There are two spaces, Hu.Cafe and Hu.Roof, both of which are destinations for locals as well as tourists, and both of which are more focused on drinks than eats. Hu.Cafe is the open coffee shop space that the aforementioned front desk staff mans. It serves real coffee drinks and baked goods, plus eggs, burgers and sandwiches like pimento cheese. Hu.Roof is where you go—of course—for amazing rooftop views of the city and the Mississippi River, plus drinks and snacks like hummus and pickles. And the service?Everyone is friendly and helpful, particularly the housekeeping staff and the valet. The first floor situation, with the combined reception desk/café is fun and buzzy and exciting, but it does mean you may have wait while the barista helps another customer or two. It is particularly efficient, but it is part of the vibe. What type of travelers will you find here?Design matters to this group who may be here to take a photo showing off the great interiors or of the exterior views. The transformation of the Hu.Hotel from the Madison has brought the hotel back into the consciousness of locals, who may have business meetings here. The common spaces aren’t just for tourists. What about the neighborhood? Does the hotel fit in, make itself part of the scene?This is a solid downtown option. Less fussy and more updated than the Peabody (and less touristy). More affordable than some of the newer options. Walkable to the river and most downtown attractions. Is there anything you'd change?This is an old building. The elevators are slow. Any other hotel features worth noting?The beds and bed linens were true comfort. Great lighting for reading in bed. The whole layout of the room was great for working in the room or sleeping. The building was originally a bank and the gym is in the old vault. Bottom line: Worth it? Why?Yes. Great aesthetic. Not too fussy but not too minimal. Nice energy but not overly scene-y. Decent prices and priceless views of the city and the Mississippi." - Margaret Littman

Hu. Hotel
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@cntraveler

"The 110-room Hu. Hotel will open in late summer/early fall 2018 in the former Tennessee Trust building. Developed by Aparium Hotel Group, Hu. will have a sleek, throwback look, an all-day ground level cafe, an 'elevated diner' concept restaurant, and a year-round rooftop lounge with views of the Mississippi. Interiors are designed by HOME Studios Interior Designs, mixing modern touches with local art and snacks."

At Memphis's New Hu. Hotel, You'll Check In With the Barista
View Postcard for Hu. Hotel

Kat

Google
I wasn’t sure what to think of the hotel I’ve never heard of and hoped it was good. Yes! Glad I picked this hotel. It is so close to Beale St and there are so many places to eat. Adrien, the lady at the front desk was super nice and made me feel good to check in after a long drive. I stayed in 1303 and the view of the bridge and river were awesome. The Roof lounge’s view is amazing. The room was clean. The king size bed was comfortable. The heating in the room was good and the down comforter kept us comfy throughout the night. The dish cable connection was iffy on the first night but got better. There is a complementary coffee and tea at the lobby but I wish there was a coffee machine / kettle in the room so we could make our own at any time. If you haven’t taken the breakfast package it is $10 a person at the lobby. The parking is across the hotel at $22 a day. I will return to this hotel .

Kala Troutman

Google
Was very skeptical staying here after reading reviews. There’s a few pros and cons. The location was good as far as being close to things. The parking sucks and isn’t right across the street. When booking I wasn’t told there’s also an added 22 per night parking fee and a 75.00 per night deposit. Then when you check out they give you your deposit back however they charge 10.00 to transfer YOUR deposit back to you lol. The 10.00 breakfast isn’t worth it, very mediocre. The staff was amazing and super friendly. The breakfast host was super nice, we loved the security guard. The rooms don’t have trash cans, no ice machine in building and there’s no vending machines for snacks and drinks.

Mari

Google
My husband and I always have a wonderful time whenever we visit HU Hotel. The location is perfect, and the check-in process is always smooth. The front desk staff, especially Adrienne, provides exceptional assistance and service, making each stay even more enjoyable. We look forward to our next visit!

Yvonne Nita

Google
I was hesitant to stay here because of the mixed reviews, but I am glad I did. Staff is friendly and helpful, they even let me check in early. The location is great and everything is very stylish and well kept. I am glad I stayed here. And there is a nice rooftop bar.

JaLissa Canty

Google
I wanted to like this place so bad but it just did not work out that way. For starters, the hotel is supposed to be a luxurious boutique hotel, however it falls short of that due to the upkeep of this place. There were stains on the furniture in the lobby, peeling wallpaper throughout the hotel, finicky elevators, and a stench of old cooking grease that filled the hallways daily. Self-parking was about $22 per night with in and out privileges at the parking garage across the street from the hotel. The gym was also located across the street from the hotel. The only amenity located within the hotel is the rooftop bar, which was a little underwhelming as well (my wine was served rather warm). It was definitely not worth the price we paid ($500) for 3 nights there, but l guess we were paying for the location (downtown Memphis). Lastly, we did have our parking waived ($66) due to a maintenance worker using his key to come into our room unannounced at 10:30 p.m. to collect a hair dryer. We did not feel like the breach of privacy was handled with care, especially with our room being occupied by two women. Once reported, it felt like the issue was not a big deal and we were only offered for security to walk the floor to see "what was going on up there." We were not offered a different room for our peace/sanity to be somewhat restored. We did not receive an apology from the guest services manage operations supervisor either, just an "le investigate this to see why/how this happened." I had to follow up on the investigation because no one called me with an update. Since the guest services manager had left for the day, the front desk clerk essentially informed me that we were receiving free parking for our stay as a form of resolve in the investigation. So, for all of these reasons I will not be staying here again or recommend anyone else do so.

Lisa Berry

Google
The hotel staff is very friendly. Very attentive. The location is perfect, So close to everything. The Hu Roof was great, the music, staff and cocktail were a reason to return. Cons: the rooms are dirty. The carpet needs to be cleaned. I selected this hotel primarily because of the tub, not many downtown hotels offer a tub. Unfortunately the water pressure in 1209 was horrible that it took almost 30 minutes to fill with water that wasn't hot enough. The shower head would randomly drip which is evident from how to floor tiles look in the shower. The bathroom floor had a film like the mop water was dirty. The bed look like someone sat something on it. Very unfortunate about the room, all these things can be fixed with housekeeping and maintenance.

John Baab

Google
This place is great. Stylish, comfortable, luxurious, and down to earth. Live the rooms, the views, and location. Free little breakfast in the morning and the roof top bar is cool. Staff was great!

Sandria Jeffers

Google
The worst service and employee are very rude and don’t know anything about Service. One set of towels for four night and five days . Our home was not clean , Broken sink and dirty rugs. The bed smell so bad I have to used my expensive perfumes to spray the bed .Complaing to the front desk which was a joke. We brush our teeth in the shower. The staff clothes was very Nasty and they have their belly out and walking around not doing anything. They never greet you and we pay $287.00 a night for a dump. This hotel need to shut down and get redo over .

Brian C.

Yelp
Fantastic staff from front desk to the rooftop bar. The room was comfortable, clean and nicely appointed. Sunset at the bar was epic. There's no valet so you have to navigate to one of the two decks near the property.

Curt C.

Yelp
Paid the parking fee, only to get to vehicle with boot on tire. "We didn't put the tag number down" 0 stars NEVER STAY HERE Now waiting to get boot removed!

Tiffany J.

Yelp
I was excited to go here for my birthday staycation! When I arrived that excitement was gone quickly. To start, the service was not good. I did not feel welcomed. The front desk clerk was rude and short. She barely wanted to inform me on where to park, she just kept saying don't park in front of "my" hotel! So anyway, once we finally figured out parking, we came back in to continue our transaction. We received a key and proceeded to our room. We stayed all of 5-7 minutes and left. From the fact there was no TV in the bedroom to the stained curtains and walk way it just didn't have a feeling of comfort (see pictures). There were no complimentary items and no resolve for our discomfort. For the amount we were paying, as a customer there should just be more and comparable to the other hotels in the area. I don't want to totally say Hu is not good for a social hour on the rooftop. I been before and it was a cool vibe, but nothing I am rushing back to. I want better for Hu because they have good potential. I am sure they didn't get all of the renovations and updates for nothing.

Dan K.

Yelp
We booked our room months ago for an event at that hotel. Less than 48 hours from the event, we received an email saying our reservation has been canceled. When I called the hotel, the woman said I should've received a call from Expedia to re-book somewhere else. I said "well when was it canceled?" She responded, "today". Well they can't fix what they don't know. I asked her what hotels would be offered to us instead and she hung up on me. I proceeded to go to the hotel website where they still have rooms available for this weekend and they are virtually the same rate (minus $10) per night. The hotel continued to tell the rep that they are overbooked even though they show rooms available on their site. Extremely poor business procedures from this hotel.

Candi M.

Yelp
I travelled to Memphis for the first time and felt so lucky to stay at the Hu. I absolutely LOVED my stay - the room was spacious, clean, and comfortable and the staff was incredibly kind, helpful and professional. I also loved the location and being able to walk to Beale Street, the waterfront, Memphis Chess Club, the trolley and more. My advice: skip the hotel breakfast. It was quite bland, incredibly overcooked on some items (dark crunchy bacon anyone?) with cold eggs. The rooms, while very nice, were also pretty understocked. Upon check in there was only one half roll of toilet paper, no extra blankets for the bed and a very small batch of towels. The staff is happy to provide additional supplies, but most hotels at this price point have some additional supplies in the room to avoid any embarrassing moments of running out of toilet paper etc.

John D.

Yelp
The hotel is ok for the price I was expecting extravagant but far from. I understand though the convenience and location is where the pricing comes into play. I got the standard room and after taxes total certainly wasn't worth over $300 on top of that buffet is $15 a person and parking is $22. I gave it 3 stars because of presentation, the staff are excellent and very polite. Roof top bar prices are high as well. It's only about a 10 min walk to Beale St so if me and the wife were still in our 20's or 30's we would have definitely hit up the night life. This was our first stop on a road trip I had planned last minute for our 25th Year Wedding Anniversary. The experience and memories are priceless as always.

Mandy F.

Yelp
This hotel was super cute and clean! Staff super nice also! Loved the location close enough to walk to Beale street. I would definitely come back to this hotel!

Jackie R.

Yelp
Extremely nice and helpful staff. Great breakfast! Perfect location for easy access to Beale street.

Sam S.

Yelp
High hopes, but was beyond disappointed. The only positive was the staff was extremely nice the entire visit and their rooftop bar was convenient for a quick drink. Reserved through a third-party site and upon arrival I was able to check-in 3 hours early (a plus), however, I was asked for a card for incidentals and they ended up reserving the full price of the stay + the incidental fee. The room itself was a standard double, however the decor and amenities were not up to par - the mattresses were uncomfortable and slid off the beds. There was very limited lighting in the room (all lamps weren't natural light which made getting ready a hassle). The bathroom had too few towels to accommodate the stay, the shower and sink were clogged and would often fill with water after running water for less than a minute. There was also a brief storm during our stay, which rendered the tv signal useless and if you stood by the closed window, you still felt moisture leaking in. All of which the staff was more than happy to "correct," but still wasn't sufficient. There was also obvious updating going on (painted the entire lobby floor during our stay) - no signs were posted to excuse the mess, just tapped off areas and industrial fans to dry the floor. I was made aware they recently transitioned from Madison Hotel, so maybe that was the cause of the inconveniences, but if that's the case, they may have been better off updating the hotel first, then reopening. Not willing to take a chance on this hotel again, when there are much better options in the prime downtown location.

Karen C.

Yelp
There are not enough stars for here! Roof top view is spectacular even in the ice. The room is spacious and clean! The bathroom is amazing. BUT, the 5+++++ star rating comes because of the staff. I attempted to venture out on the ice for a hot meal. I fell and came back in. They told me to order from a nearby restaurant and THEY would walk in the ice and get it. Not even the Four Seasons would ever do that. I asked the gentleman for his Venmo and he refused the tip. I promise this, this IS my place forever in Memphis!!!

Momo N.

Yelp
The evening staff should get 5 stars, she called me with my name, remembered me and was very helpful. Decors should also get 4-5 stars. Very modern, chic, and spacious. Bed was comfortable too. Service is below 2 stars. The coffee bar in the lobby was never open. Breakfast was $10 but it was worse than free breakfast you would get at holiday inn. We were supposed to get free coffee in the lobby. When I got there, it was empty, so I told them and next batch wasn't even ready. Told me 10 mins, and 15 mins later it was still not there, so I left. The towels provided in the room were the roughest towels I've ever used, and pretty sparse with amenities - I went down to fro t desk to ask for more shower gel and told they didn't have any, gave me more solid soaps, but the soaps were the worst kind I've encountered as well. One thing I did love about this place is the view from the roof top bar. It is beautiful. But again, the service sucked. The bartender clearly did not want to be there, and overcharged me for a happy hour drink. I pointed out it was the happy hour drink on the menu, he argued, when to look at the menu, I was right, came back and fixed the bill but did not even once said "sorry about that" etc.. Really shitty attitude and ruined the roof top experience. Also, on the Facebook, they advertise that there's a complimentary drinks for the guests who stay, there was no such thing. So below 2 stars for: bartender, coffee, towel, and false advertisement

Debra K.

Yelp
I'm going with a three here but am really waffling between a 3.5 and a four star review. Before we checked in, I called the hotel twice to get directions to a place to self park. I was directed to the parking garage on the corner Madison and Front. I called back to ask specifically which spots we could park in and was told we could park in the red reserve and either pay at the kiosk or at the hotel. We opted for the hotel. Long story short, do NOT park in the red reserve spots unless you pay at the kiosk. We ended up with a $50 ticket! (The desk crew the next morning said they would take care of the ticket and also removed the $22 self-park charge from our bill---I'm not even sure what that fee was for.) Anyway, cudos and thanks to the morning crew for helping us out of a tough spot. The roof bar is cool and I would definitely recommend it for the view and a cocktail or two. The food (small plates only) was just OK. After we made it back to our room, the TV was on the fritz but after a call to the front desk, they quickly and smoothly replaced the TV. No more problems (until the parking the next morning). This is a cute hotel and if I would maybe recommend if you need to be in this specific area or if you were doing a girls weekend.

Jimmy S.

Yelp
I love this hotel. The staff is friendly, helpful & accommodating . I require a wheelchair & a roll in shower & this hotel knows how to do it right. I have stayed here twice before & will plan to stay again in this one of my favorite cities. Thank you to everyone that goes to such lengths to make this my go to place for accommodating a person like me Who happens to need a wheelchair.

larry b.

Yelp
It's ok. I wouldn't stay here again. $22 for parking. $50 for incidentals? Not a great location.

Tammy B.

Yelp
We have stayed at the HU about 4 or 5 times. We have gotten to stay in several different rooms with different floor plans. We have been upgraded almost everytime. The hotel is boutique-like. Very cute lobby and a nice spacious lounging side. It is always quiet. Upon arrival, you are quite lucky if you are greeted by Eboni! She is such a great, jovial, informative, good spirited person. She knows us by name and it's always a happy reunion. She runs that place and the HU is lucky to have het. She definitely knows what she is doing. I know one day she won't be at the front desk because she is on her way up to a greater position. However whomever receives training under her tutelage will be great like her. I wish the hotel industry could clone an Eboni for every hotel I stay in. The rooms are very spacious, the king beds are comfortable ( not too soft, not too firm). The design of the room feels like a luxe hotel downtown Chicago ( maybe that is why I love it so much). One night, we had taken the red eye and had booked at a Wymstay property...we did not end up staying because of the conditions of the room. We needed somewhere quick at 2 in the morning. HU came through again!! This place is wonderful in all areas. The rooftop is very nice even though the bartender was not as pleasant. They need an Eboni clone up there. The free breakfast in the morning is not bad. On my birthday, I got a bottle of wine. It was a really nice touch. I have read some other reviews...this review you can bet on because of the times I have stayed there. They are very consistent and I can't wait to go back next month. We have tried other hotels in the area...HU is the best thus far. The parking is not that bad if you can prk in the front. If not, there is a lot behind the hotel. It is safe and not a long walk bk to the hotel. Oh yeah, Fat Tuesdays is right around the corner!! Thanks HU/Eboni for the best hotel experience. The Burris'

Melissa ..

Yelp
Coffee bar never open. Asked for coffee when checking out 0530. She said it was almost ready and went to the back and didn't return before our Uber pick up. Why have a coffee bar if you don't use it? Never saw it in use 7/10-7/13. Rooftop bar service was nonexistent. When asked about the white wine's region she acted as if it were a problem, when we asked she had Baileys, replied no. Didn't offer an alternative. Mind you only 2 other people were there. Felt sorry for the gentleman strumming his guitar. Unwelcoming environment. We didn't get any thing. $10 breakfast ok, over scrambled eggs, grits, sausage,stale biscuits ( how can you ruin a biscuit?) Rooms spacious and beds comfortable.

Herm H.

Yelp
Amazing hotel, great location, decent price, the bar at the top was cool and came handy. Would definitely stay here again

Stacy R.

Yelp
It was a good location and cool rooms, but I had a bad experience. I went into my room and it smelled like chlorine so strong. It smelled like an indoor pool. I thought it was weird but moved on and hoped that just meant it was cleaned recently. The carpets were very stained but nothing too crazy until I went into the bathroom to shower. It looked like someone had previously thrown up in the shower and there were some remnants left dried in the shower. It grossed me out so bad and it was clear it was not cleaned well. I called to get it cleaned and get a new room. They were very accommodating and gave me a new room but they never once apologized.

Chris M.

Yelp
This hotel isn't good. Please avoid it at all costs. Just go and stay and the Peabody and pay the extra money, it's worth it. They are rude and don't care about you.

Beth R.

Yelp
Had a great stay at the Hu Hotel. Loved the downtown location and how easy it was to walk to restaurants, Beale Street and sites of interest. We had booked through a third party and were delighted at the size of our room - we did not request a suite but it certainly seemed like that's what we got! Bed was deliciously comfy. We enjoyed it was a glammed up classic property rather than a sterile chain hotel. Parking may be tricky for some but it is really easy to navigate - the property makes up for the short walk. The roof top was the icing on the cake - beautiful views of the river and city. Highly recommend to anyone who wants to enjoy themselves in Memphis!

Jane L.

Yelp
Great hotel to stay in Memphis. I was looking for a hotel near downtown and near the Fedex Forum since I was going to a Grizzlies game. I pulled up to the Hu Hotel and the valet guy took my keys right away and I was checked in by a friendly staff within minutes. I actually was able to score an upgrade to a suite (score!). The staff were super nice during the check in process. My room was pretty big since it was a suite. There was a separate living room and bedroom area. I also liked the fact that they had USB ports everywhere so I was able to charge my phone with no problem. The only small, minor complaint that I have is that there is no TV in the actual bedroom. So, in order for me to watch TV, I had leave the partition open between the living room and bedroom and watch TV (it was a little far). But, I was not in the room for very long, so I did not really care. Hu is about a 15 minutes walking distance from Fedex, but it was also a little sketchy at nightime. I would suggest being aware or taking an uber at night. There was also not a lot of places that were open at night for late night eats. Aside, from that, I had an enjoyable stay at Hu and would come back if ever in the area. Remember to check out the free coffee and tea bar on your way out in the mornings. I grabbed a togo coffee on my way to my next destination.

Emily C.

Yelp
I was so very disappointed with our stay. We were really looking forward to our stay, but the suite wasn't as nice as it seemed on the website. Breakfast was a single pastry. That's it. I've worked at a hotel and usually the front desk keeps extra pillows/blankets etc, or at least has access to some for guests, but not here. Not even a microwave in sight. For paying almost $300 for one night, it was a huge letdown.

Jessica H.

Yelp
Wonderful team of people, who are so accommodating, yet authentic. Visit the rooftop overlooking the Mississippi River. Clean hotel, great service!​

K R.

Yelp
Eboni is AMAZING. My family and I (all adults) have stayed in many hotels around the world and have never met a concierge that is as fantastic as Eboni. She single handedly handled multiple roles during a busy Saturday night, that in most places would have required at least five people to accomplish. She was warmly greeting everyone coming in, checking people in, giving directions, answering phone calls, serving drinks, cleaning, and still available to help when needed. She had the best attitude despite being so busy. I was shocked that she was there early the next morning back at her hard work. I liked the hotel but I would stay there again because of the pleasant service we received from Eboni. The hotel is in a great location. Easy walk to a lot of restaurants and a park. The surrounding area seemed pretty safe. The view from the rooftop bar was really nice as it overlooks the city, park, and river. The hotel room was clean and the beds were comfortable. We all slept well and were not disturbed by any outside noises. Only complaint is that they had already stopped serving food before 8:30 pm on a Saturday night (not sure when it ends). We did not stay for breakfast so not sure how that was.

Donnie D.

Yelp
First you arrive and notice you are given two choices. One is valet parking for a whopping $30+tip . Second is self-parking with the probability of a parking ticket. You have to walk in to get the valet to come out to park your car. Hotel is listed as pet friendly, then they charge you $75 for a pet. First time I've ever been charged for my Emotional Support Dog . After the lengthy check in you go to your room, which is small for $200+. You notice there are no complimentary items like a simple coffee maker and cups. There is a mini bar with expensive items, had the STALE chips . The shower water did not get hot, Luke warm. Overall really disappointed with this hotel.

Rose B.

Yelp
My daughter and I visited Memphis recently. We stayed at the HU Hotel. The room was nice for the price and we even had a view of the bridge which lights up at night. The view was pretty nice. Entire staff was amazing! Super helpful and friendly!!! Hotel was located near downtown and we could easily catch the Memphis trolley when needed. I would highly recommend this hotel.

Mackenzie P.

Yelp
There is no breakfast. They claim they serve breakfast every day until 11 but twice now I've been told no, or they don't want to take 15 minutes to make the oatmeal so they are no longer serving it. They wouldn't even serve me the tea on the counter next to the hot water, because they're "understaffed" even though there were four employees standing around in the lobby with nothing to do. The first days stay was the only day they served breakfast. They served me a spoiled breakfast with sour yogurt, soggy undercooked bacon, and potatoes they clearly served from an old batch and couldn't be bothered to make fresh food. Now that's just the food. The rooms have horrible stains on the carpets that make you not want to step around barefoot. The ac struggles to cool down the room, and their downstairs dinner restaurant closed in 2019. There is no microwave for guests, no breakfast, no water, nothing. They have a gym pass to use the gym across the street. That's the only good thing I've found here. Stay somewhere that provides more than lemon water for breakfast and actually wants to do their job. Oh and if you go to the front desk to get a room they charge you 800$ for 3 nights, when their own websites states the rooms are roughly $149 a night so where did you try to double your money and tried to swipe my card without telling me the total outrageous price ... beware. Be careful. Just stay somewhere else.

Bob B.

Yelp
If you're looking for that perfect spot for a sunset view and cocktail do the Hu Roof. The best spot for watching the sunset and the Memphis bridge. Bring your honey.

Naomi L.

Yelp
Stayed her for 2 nights and it was just OK! The room was clean but did not reflect the pictures that were online! There is a rooftop that was open but it's nothing to rave about. It looked like they were updating the hotel so maybe that's why it felt so cold and empty in there. I would not stay there again since i have a better understanding of Memphis now. The price was super affordable and the staff was VERY dismissive.

Mika A.

Yelp
Where to start... Deceitful pictures online, this place is NOT classy, it's dirty, unkept and frequented by less than desirable patrons. The beds are uncomfortable, sheets are like sand paper, tv doesn't work at ALL, wi fi is spotty, toilet had dried up poop stains, sink offers hot water or hot water, I'm serious, there's no cold water, both sides are hot!!! The complimentary coffee tastes like rain water and don't bother paying $10 for the so called breakfast, they offer corn flakes and apples at best. I'm writing this glowing review while laying awake at 5am in our room because the room next door is occupied by disrespectful young adults who keep on screaming and walking out in the hallways and keep having people dropping in at 5am. I know this isn't the hotel's fault but this is the kind of crowd that you will encounter if you stay here. I'm not sure what is up with this part of town but it doesn't seem the safest. The lobby also seems to be a hangout spot for wanna be rich hoodlims. I will never recommend this place to anyone or ever step foot here again. The staff isn't polite or helpful, they act more like McDonald's workers than properly trained hotel staff. I can not wait to check out in a few hours. Usually I want to stay at hotels longer but so ready to leave this one in the past.

Chas J.

Yelp
Horrible customer service and lack of responsiveness! I would highly discourage anyone from staying here. I stayed here the night after my wedding as well as I had a hotel block here for 10+ of our guests. So many things went wrong during my stay the night of the wedding and for my guests upon check in and throughout their stay that it's honestly too many to list. I tried reaching out to the general manager via email and through a survey that was sent post stay multiple times thoroughly explaining our experience but I never heard back not once. I even called and verified that I had the correct contact info. This hotel has a great location but for the lack of customer service I'd highly recommend checking out one of the many other downtown options with better service.

Emiel B.

Yelp
Great view; amazing breeze. I'm sure the hotel was fine, but this review is for the the rooftop bar. Skip the Hu rooftop. Well, you can come up and enjoy the view. It's very peaceful. So, we called ahead to ask about the happy hour, the response was "it ends at 7pm". Surprise, there's no happy hour and the bar tender just charged us $24.98 for 2 gin and tonic's made with well gin. Then, he continues to add all the tonic and a splash of gin. I guess I ordered the diet kind. Anyway, this is a no go for drinks. You can walk down main and find many places that will satisfy your cravings. This was a sad hour, Hu.

claudia l.

Yelp
This hotel can only be described as a mess and looks like it will soon be going out of business and it should. The online photos are very deceiving. The lobby is terrible and feels like you were walking into a flophouse. The rooms need a good clean, the television doesn't work, Internet was spotty, and I had to wrap towels around my faucet in the bathroom to keep it from leaking. The bar upstairs was out of wine and the kitchen was closed. the breakfast room was even more of a disaster. I walked in around 9 AM and it was full of dirty dishes and the $14 breakfast consistEd of cold eggs, cold bacon, cold sausage, and difficult to find a clean place to sit. The only positive thing I can say about the Hu hotel was Willie, the doorman, who was helpful and delightful.

Denise N.

Yelp
Had a nice time at meeting new folks at Hu Hotel. The location has garage parking nearby, a hidden Gem. Walking in i was greeted with a smile telling me exactly how to go to the roof top. A beautiful seen of the light show on the Memphis bridge, what a treat. Be bold an try a new experience.

Maxx L.

Yelp
DO NOT STAY HERE!!!! We booked this place as part of a vacation package through American Airlines. Upon arrival to our room we were told the hotel DOES NOT HAVE ANY LOCAL TV CHANNELS nor does any channels aside from Three cable channels work!! You would think you're in some foreign country with their shoddy setup and they said their TVs haven't worked correctly since 2021!!!!! This is ridiculous and I'm telling everyone to avoid this place like the plague!!

Edwyna B.

Yelp
Alesia gets a big 5 stars for making our time at the Hu fantastic!!! We had plans to go to the rooftop but after the service we received from Alesia and Shane at the bar, we decided to stay downstairs and enjoy the VIP service!

Loren R.

Yelp
AWESOME HOTEL! Formerly The Madison Hotel. I hate the pricing, I really think MOST fancy downtown hotels are way overpriced, so I won't take stars away for that. Sign up online & get emails & occasional discounts. Front desk personnel helped me get the best deal -included breakfast at attached restaurant. It is really modern. Gorgeous lobby. Beautiful wood floors. Separate TV room & Bedroom around a corner. Huge windows (corner suite.) Small sound system was nice -have your playlist on your phone ready & connect! Memphis music memorabilia throughout the hotel. Everyone was SUPER FRIENDLY! Rooftop is awesome! Great view of the river. Good hangout -drinks, music & cozy fire! I was thankful to find a parking spot in front of the hotel (didn't have to valet or pay meter!). There are also 2 parking garages around the corners. I wish the tub was bigger & PRICES WERE LOWER -but no major complaints. It's NOT the closest to FedEx Forum, Beale St, Orpheum, etc -but you can walk or take trolley. I was surprised how noisy it got a few times at night (sirens, screaming, drunks, etc) especially because we were several floors up. The buildings must echo/increase sound decibels outside. Still, not a major complaint & I'll be generous and give 4 stars.

Cali P.

Yelp
Vallet was great when we arrived!! Rlly large rooms with lots of charger ports and a very big bathroom with natural light. The shower pressure was a little weird but overall good stay!

Becca Z.

Yelp
i'm late to writing my review, but i stayed 3 nights at the Hu during the ice storm because my house was without heat and electricity. my boyfriend, my german shepherd, and i loved our room- very clean, modern look, yet comfortable and welcoming. there was also plenty of room for a 90 pound dog to walk around and she really enjoyed the view. the staff was amazing, even under the stress of having a huge wave of guests. after my stay, i emailed the general manager to praise the women doing housekeeping on my floor. they were one day, working non stop, and they still took the time to stop and say hello and make sure our stay was going well and if we needed anything. my brother also had his engagement party on the rooftop and it was so beautiful at sunset. there was plenty of seating and the overall vibe was great. the bartenders were friendly and i never had to wait. the event planner is one of the best in all of Memphis.

Katie B.

Yelp
I cannot believe I have to give them 1 star. This was the worst hotel experience I have ever had. Traveled with my 3 sisters and their husbands, arrived and very disappointed how run down and unappealing the hotel seemed. It was drafty and cold. Everyone checked in, and was informed one room was only booked for 1 night and nothing could be done for the 2nd night needed. A Good Samaritan ended up giving us a room she had booked that didn't end up needing. Got to rooms and very underwhelmed, tiny and again, cold & drafty. My husband found an opened tube of Black Bull, sex enhancement lube, in the fridge. He called the front desk and demanded a new room, they gave us an upgrade and we moved. Meanwhile, my sister found a dirty syringe filled with an unknown yellowy substance in her fridge. We were all disgusted by the unclean rooms but had to deal. The following day, my third sister returned from being out to find she and her husband had been locked out of their room and ALL their belongings had been shoved haphazardly in a dirty cardboard box and being stored in the basement of the hotel. No phone call. No email. Her underwear, jewelry, makeup, anything not closed in her suitcase had been touched by someone else and tossed out of the room. They told them they had only booked one night (second sister to deal with this) and they needed the room. My other sister who has only been booked for one night caught the cleaning people trying to get into her room and assumed they were about to throw their belongings out as well. My brother in law also witnessed them give a guest the room key to someone else's room, by mistake. This is insane for there to be problems with EVERY ROOM we booked. The odds are NOT in your favor. I would recommend everyone steer clear of this place. I think they need to reevaluate their business and get their act together. And NEVER should a housekeeper have the authority to touch peoples' belongings especially to throw them in a box!!! Insane! Also, last thing, the rooftop "bar" is a sad excuse for a hangout. We tried to get a drink and it was in poor shape, not inviting at all. The bartender had nothing we wanted, out of limes, had no Chardonnay (much less any white wine), gin, ect. The cocktails that were made were gross and we told the other to just go with a beer to be safe. This place needs MAJOR help in all areas. Find somewhere else to stay!!

Hope J.

Yelp
***Rooftop Review*** This rooftop has a fantastic view of the Memphis riverfront and is one of few places you can enjoy food/drink with such a view in the city for less than $$$. However, expect a sub-par bar service. The offerings are slim, which is to be expected from a small bar, but there's truly no marketing in the establishment. So come knowing what you want because you won't be able to see all the liquor bottles behind the bar. Bartender charged me incorrectly, it got fixed without apology or explanation of why it was wrong. The bill exhibited 24.27% tax !! Pretty sure most bars have the liquor by the drink tax included in the menu price and add the sales tax as normal ‍

Rachel M.

Yelp
I reeeeally wanted to love the redesigned and newly opened Hu. Hotel rooftop. For dinner and drinks on a Thursday night, the view of the new bridge was undeniably beautiful, and after the only other two patrons left, my friend and I had the place to ourselves for the remaining 2 hours until 10pm close. The space is nicely done, although I didn't particularly care for the decor or music--it almost has a tropical feel. I was expecting something a little more chic. Our server was super friendly and incredibly attentive, but again, we were the only patrons for about 2 hours. When she handed me the drink menu, I had to look several times to make sure I was seeing correctly and the wine prices were by the glass and not the bottle. The only rosé option on the menu is $16 (PLUS 24% alcohol tax = $20!!). When the server brought my obviously under-poured glass of wine, I inquired about purchasing a bottle. She checked and said that it would be an option in the near future but was not possible last night. So much for a reasonably-priced drink spot. We looked over the food menu, which has an odd variety of options, and decided to try the Boiled Peanut Hummus and Green Goddess veggie plate. The hummus was great. The veggie plate was VERY skimpy, definitely not even an entire serving of veggies (to be shared?!) and could've used 2-3 times the veggies for the bowl of dip. Our pita chips were gone in no time, so with half the bowl of hummus remaining, our server asked if we would like more chips to finish it off, which we appreciated. Then to my surprise, when the bill came, we had been charged for the extra chips. This is a deal-breaker for me for ANY bar or restaurant. In this instance, I already felt robbed by the outrageous drink prices, but then to suggest you're doing me a courtesy and then charge me for it? Unacceptable. So a two-hour girls night out dinner (two dip plates, shared) and drinks (3 each) ended up costing $70-75 EACH, not including the tip. I wish I could say I would be back to give it another try, but I would rather spend my money at a dozen other nearby restaurants/bars with more reasonable drink prices and better food options, which is exactly what we did when we left the rooftop. Good luck, Hu. Hotel

Laura G.

Yelp
Great place for the sunset! Regular bar, friendly servers and GREAT views. Small venue.

Kenneth C.

Yelp
It's nice hotel in a great location. Nothing special about the rooms and I was disappointed to not have a bathtub in my huge bathroom. For over $220 a night they could afFord one. The first night was ok but it goes downhill fast. If you stay more than one night expect to sleep on an unmade bed. If you are lucky they may remove the dirty towels and pile some clean ones somewhere in the room. After the 2nd night they don't even bother to come in your room. No soap, shampoo or anything like that. They don't empty the trash or give you toilet paper. I had to ask the desk for toilet paper and after waiting for over 2 hours I called again. If you like paying over $200 a night to be be ignored and lied to this is the place for you.

Shalonda W.

Yelp
I had a very bad stay. The hotel is dirty and bug infested. Breakfast is horrible. Rooftop is always closed. I didn't like anything about it.

Anastasia Z.

Yelp
Yes - rooftop is open on Sunday !!! "K" is a wonderful bartender and very personable/ Aesprol sprintzer -refreahubg

Elizabeth E.

Yelp
We put guests up at the Hu who were in town for a business meeting. It was disastrous. One guest wasn't allowed to park his car anywhere on Madison near the hotel after midnight even though there were tons of spaces open. The rooms were not serviced one day. One guest took a cold shower one day because there was no hot water. Another took a hot shower with water that had the consistency of split pea soup. When they called downstairs, they were often met with confusion. Another guest wasn't allowed to look at a vacant room to see if he could change it. We are disappointed and will never send anyone to stay there again. Terrible name tops it off.

Shannon C.

Yelp
Stayed here a few years ago for work and it was awesome. But I don't think a single thing has been updated or maintained since then. Worn out carpets, threadbare sheets and towels, and only moderately clean. The staff and rooftop bar are still really great, though.

Ellen D.

Yelp
The bar at the bottom of the Hu was so great! The bartender even treated me to a nice bottle of champagne when they ran out of the less expensive bottle.