Hu. Hotel

For starters, upon check in I was charged 2 different prices then I was quoted on Booking.com. Then was told about a $75 per night incidental fee that wasn't explained at the time of reserving the room. The room was EXTREMELY underwhelming upon entering and very outdated to be in the Downtown Memphis area. Fixtures was broken, floors EXTREMELY dirty, there was a HUGH urine stain in the middle of the mattress and dried up blood was on comforter. Then when we contacted the front desk about the situation, it took them 2 hrs to bring new fresh linens. After the long wait we called back to the front desk and told them that we would change the sheets ourselves if someone would just bring them and MAGICALLY they came to the room in 5 minutes. Even other staff members said that this hotel is unorganized and lacks communication with one another. My wife's white socks were black on the bottom with dirt, soil, and grime FROM WALKING AROUND IN THE ROOM!!!!!! I wish I was able to upload pictures I took showing everything I'm describing in this review. Between the fee discrepancy and filthy rooms I wouldn't recommend anyone staying in this hotel for all the nickel and diming that they do from the time you walk through the door. This owner should be ashamed in the current conditions of a this hotel in the Downtown area of Memphis and should take more pride in bettering this property. DO BETTER HU. HOTEL MEMPHIS. 😤

I stayed at Hu. Hotel for a couple of nights and had a pleasant experience with the reception desk ladies and the gentleman tending the area outside of the doors. All polite and helpful and knowledgeable. The hotel itself which feels in retro style needs attention in a few areas. The carpeted floor (I was on the 13th floor) had passed its service life and creases and folds are visible. Not quite a trip hazard, but hopefully it will be upgraded in time. Some details need to be tended to. For example I noticed a sprinkler head lacked the metal trim piece that typically is installed around it. Otherwise the rooms were clean and will maintained, the beds comfy, and check-in process was easy. The hotel is conveniently located in the heart of the city and in a walking distance to Beale Street and the waterfront. The one thing I found inconvenient was that the hotel charges the credit card a refundable amount of (less expenses such as parking, and hotel items) $70 for each night of stay. I have never had such a deposit taken out of my card in other hotels. This forces me to track the refund status in my account. Other hotels just keep the credit card information and charge it as needed for items used or consumed.

⭐️⭐️⭐️⭐️⭐️ I stayed at The Hu Hotel this past weekend for my birthday, and I have to say, the experience was amazing — all thanks to Eboni! From the very first call the day before my stay, she was warm, professional, and went above and beyond to make sure everything was perfect. Any small issues that came up, she handled right away with care and grace. Eboni truly made my birthday feel special and memorable. Her hospitality and attention to detail were exceptional! Because of her, I’ll definitely be back. Thank you, Eboni, for turning my stay into such a beautiful experience! 💫

Deadrick is an amazing employee. He is attentive, informative and helpful. Rooms overall are good but need microwaves. My fridge needs fixing or replacing. Will report it tonight. Hall carpet is dirt old and stained. Employees work hard to keep this place clean. Parking is $25 per night, located across the street and not acknowledged honestly on the site. Bed is awesome.

Exceptional Stay at The Hu Hotel, Memphis! ⭐️⭐️⭐️⭐️⭐️ My recent stay at The Hu Hotel in Memphis was absolutely wonderful! From the moment we arrived, we were impressed by the warmth and professionalism of the staff. Deadrick Fleming, the doorman, set the tone for the entire visit—he was incredibly welcoming, attentive, and went above and beyond to ensure we had everything we needed. Ebony at the front desk was just as amazing—friendly, efficient, and made check-in a breeze. She makes great coffee as well! Keisha and the entire team were consistently kind, courteous, and accommodating throughout the stay. Every interaction felt genuine and full of Southern hospitality. The atmosphere of this boutique hotel is stylish, comfortable, and perfectly captures the charm of Memphis. I would highly recommend when visiting downtown Memphis, and thanks to Dedrick, Ebony, Keisha, and everyone at The Hu Hotel.

The rooms very nice but lacked a lot of features that were expected for the price paid. Parking price was extremely high and in a separate garage which meant taking your stuff with you from two story garage across a block. There was no laundry. The fitness center was across the block as well. Breakfast was not included and cost a separate fee. They had a nice rooftop but it was not taken care of, paint was chipping, the chairs had no cushion and were uncomfortable and wasps were prevalent. The cocktails we an additional fee as well. The carpet in the hallways were wrinkly as it wasn't staked down properly. They also charged a 75 dollar deposit and would keep it if a incident occured. There was not a list of what those incidents entailed. The location was decent, and a 10 minute walk from Beale Street and from the river front. Service was nothing to tell about, they gave us the room and sent us on our way. Overall, very expensive for what was provided, the view was nice but could have a better sitting area.

I travel a lot for work, at least once a month, and the experience at the Hu Hotel really stands out. The hotel was clean and nicely decorated with an elegant style. Not the usual sterile bussiness vibe. The room was also very nice. It felt more like a cozy one bedroom apartment than a hotel room. Definitely not the experience you get from the usual big chain hotels. What I liked most though, and what impressed me the most was the staff. Everyone was attentive, helpful, and welcoming. Every interaction that I had felt warm and real. I'm not sure if it's a Memphis thing, but I do know that the staff at the Hu was fantastic. I was particularly impressed by Diedrick and his excellent work. He was absolutely focused and committed to providing an excellent experience. It was evident by just watching him work. He is an excellent asset for the Hu Hotel. As are all the the other staff members that made my stay. Thank you!

This review is for our stay a few weeks ago. First I would like to thank the wonderful staff especially the young man who serviced the front door in the evenings. His caring demeanor and passion for the job was second to none, more hospitality folks could take a page out of his book. The whole staff from the front desk, the maintenance man, the ladies at the rooftop bar, and house keeping did a fantastic job! Highly recommend because the staff did such an outstanding job, thank you for a wonderful stay!

Fantastic staff from front desk to the rooftop bar. The room was comfortable, clean and nicely appointed. Sunset at the bar was epic. There's no valet so you have to navigate to one of the two decks near the property.

Paid the parking fee, only to get to vehicle with boot on tire. "We didn't put the tag number down" 0 stars NEVER STAY HERE Now waiting to get boot removed!

I was excited to go here for my birthday staycation! When I arrived that excitement was gone quickly. To start, the service was not good. I did not feel welcomed. The front desk clerk was rude and short. She barely wanted to inform me on where to park, she just kept saying don't park in front of "my" hotel! So anyway, once we finally figured out parking, we came back in to continue our transaction. We received a key and proceeded to our room. We stayed all of 5-7 minutes and left. From the fact there was no TV in the bedroom to the stained curtains and walk way it just didn't have a feeling of comfort (see pictures). There were no complimentary items and no resolve for our discomfort. For the amount we were paying, as a customer there should just be more and comparable to the other hotels in the area. I don't want to totally say Hu is not good for a social hour on the rooftop. I been before and it was a cool vibe, but nothing I am rushing back to. I want better for Hu because they have good potential. I am sure they didn't get all of the renovations and updates for nothing.

We booked our room months ago for an event at that hotel. Less than 48 hours from the event, we received an email saying our reservation has been canceled. When I called the hotel, the woman said I should've received a call from Expedia to re-book somewhere else. I said "well when was it canceled?" She responded, "today". Well they can't fix what they don't know. I asked her what hotels would be offered to us instead and she hung up on me. I proceeded to go to the hotel website where they still have rooms available for this weekend and they are virtually the same rate (minus $10) per night. The hotel continued to tell the rep that they are overbooked even though they show rooms available on their site. Extremely poor business procedures from this hotel.

I travelled to Memphis for the first time and felt so lucky to stay at the Hu. I absolutely LOVED my stay - the room was spacious, clean, and comfortable and the staff was incredibly kind, helpful and professional. I also loved the location and being able to walk to Beale Street, the waterfront, Memphis Chess Club, the trolley and more. My advice: skip the hotel breakfast. It was quite bland, incredibly overcooked on some items (dark crunchy bacon anyone?) with cold eggs. The rooms, while very nice, were also pretty understocked. Upon check in there was only one half roll of toilet paper, no extra blankets for the bed and a very small batch of towels. The staff is happy to provide additional supplies, but most hotels at this price point have some additional supplies in the room to avoid any embarrassing moments of running out of toilet paper etc.

The hotel is ok for the price I was expecting extravagant but far from. I understand though the convenience and location is where the pricing comes into play. I got the standard room and after taxes total certainly wasn't worth over $300 on top of that buffet is $15 a person and parking is $22. I gave it 3 stars because of presentation, the staff are excellent and very polite. Roof top bar prices are high as well. It's only about a 10 min walk to Beale St so if me and the wife were still in our 20's or 30's we would have definitely hit up the night life. This was our first stop on a road trip I had planned last minute for our 25th Year Wedding Anniversary. The experience and memories are priceless as always.

This hotel was super cute and clean! Staff super nice also! Loved the location close enough to walk to Beale street. I would definitely come back to this hotel!

Extremely nice and helpful staff. Great breakfast! Perfect location for easy access to Beale street.

High hopes, but was beyond disappointed. The only positive was the staff was extremely nice the entire visit and their rooftop bar was convenient for a quick drink. Reserved through a third-party site and upon arrival I was able to check-in 3 hours early (a plus), however, I was asked for a card for incidentals and they ended up reserving the full price of the stay + the incidental fee. The room itself was a standard double, however the decor and amenities were not up to par - the mattresses were uncomfortable and slid off the beds. There was very limited lighting in the room (all lamps weren't natural light which made getting ready a hassle). The bathroom had too few towels to accommodate the stay, the shower and sink were clogged and would often fill with water after running water for less than a minute. There was also a brief storm during our stay, which rendered the tv signal useless and if you stood by the closed window, you still felt moisture leaking in. All of which the staff was more than happy to "correct," but still wasn't sufficient. There was also obvious updating going on (painted the entire lobby floor during our stay) - no signs were posted to excuse the mess, just tapped off areas and industrial fans to dry the floor. I was made aware they recently transitioned from Madison Hotel, so maybe that was the cause of the inconveniences, but if that's the case, they may have been better off updating the hotel first, then reopening. Not willing to take a chance on this hotel again, when there are much better options in the prime downtown location.

There are not enough stars for here! Roof top view is spectacular even in the ice. The room is spacious and clean! The bathroom is amazing. BUT, the 5+++++ star rating comes because of the staff. I attempted to venture out on the ice for a hot meal. I fell and came back in. They told me to order from a nearby restaurant and THEY would walk in the ice and get it. Not even the Four Seasons would ever do that. I asked the gentleman for his Venmo and he refused the tip. I promise this, this IS my place forever in Memphis!!!

The evening staff should get 5 stars, she called me with my name, remembered me and was very helpful. Decors should also get 4-5 stars. Very modern, chic, and spacious. Bed was comfortable too. Service is below 2 stars. The coffee bar in the lobby was never open. Breakfast was $10 but it was worse than free breakfast you would get at holiday inn. We were supposed to get free coffee in the lobby. When I got there, it was empty, so I told them and next batch wasn't even ready. Told me 10 mins, and 15 mins later it was still not there, so I left. The towels provided in the room were the roughest towels I've ever used, and pretty sparse with amenities - I went down to fro t desk to ask for more shower gel and told they didn't have any, gave me more solid soaps, but the soaps were the worst kind I've encountered as well. One thing I did love about this place is the view from the roof top bar. It is beautiful. But again, the service sucked. The bartender clearly did not want to be there, and overcharged me for a happy hour drink. I pointed out it was the happy hour drink on the menu, he argued, when to look at the menu, I was right, came back and fixed the bill but did not even once said "sorry about that" etc.. Really shitty attitude and ruined the roof top experience. Also, on the Facebook, they advertise that there's a complimentary drinks for the guests who stay, there was no such thing. So below 2 stars for: bartender, coffee, towel, and false advertisement

I'm going with a three here but am really waffling between a 3.5 and a four star review. Before we checked in, I called the hotel twice to get directions to a place to self park. I was directed to the parking garage on the corner Madison and Front. I called back to ask specifically which spots we could park in and was told we could park in the red reserve and either pay at the kiosk or at the hotel. We opted for the hotel. Long story short, do NOT park in the red reserve spots unless you pay at the kiosk. We ended up with a $50 ticket! (The desk crew the next morning said they would take care of the ticket and also removed the $22 self-park charge from our bill---I'm not even sure what that fee was for.) Anyway, cudos and thanks to the morning crew for helping us out of a tough spot. The roof bar is cool and I would definitely recommend it for the view and a cocktail or two. The food (small plates only) was just OK. After we made it back to our room, the TV was on the fritz but after a call to the front desk, they quickly and smoothly replaced the TV. No more problems (until the parking the next morning). This is a cute hotel and if I would maybe recommend if you need to be in this specific area or if you were doing a girls weekend.

I love this hotel. The staff is friendly, helpful & accommodating . I require a wheelchair & a roll in shower & this hotel knows how to do it right. I have stayed here twice before & will plan to stay again in this one of my favorite cities. Thank you to everyone that goes to such lengths to make this my go to place for accommodating a person like me Who happens to need a wheelchair.

It's ok. I wouldn't stay here again. $22 for parking. $50 for incidentals? Not a great location.

We have stayed at the HU about 4 or 5 times. We have gotten to stay in several different rooms with different floor plans. We have been upgraded almost everytime. The hotel is boutique-like. Very cute lobby and a nice spacious lounging side. It is always quiet. Upon arrival, you are quite lucky if you are greeted by Eboni! She is such a great, jovial, informative, good spirited person. She knows us by name and it's always a happy reunion. She runs that place and the HU is lucky to have het. She definitely knows what she is doing. I know one day she won't be at the front desk because she is on her way up to a greater position. However whomever receives training under her tutelage will be great like her. I wish the hotel industry could clone an Eboni for every hotel I stay in. The rooms are very spacious, the king beds are comfortable ( not too soft, not too firm). The design of the room feels like a luxe hotel downtown Chicago ( maybe that is why I love it so much). One night, we had taken the red eye and had booked at a Wymstay property...we did not end up staying because of the conditions of the room. We needed somewhere quick at 2 in the morning. HU came through again!! This place is wonderful in all areas. The rooftop is very nice even though the bartender was not as pleasant. They need an Eboni clone up there. The free breakfast in the morning is not bad. On my birthday, I got a bottle of wine. It was a really nice touch. I have read some other reviews...this review you can bet on because of the times I have stayed there. They are very consistent and I can't wait to go back next month. We have tried other hotels in the area...HU is the best thus far. The parking is not that bad if you can prk in the front. If not, there is a lot behind the hotel. It is safe and not a long walk bk to the hotel. Oh yeah, Fat Tuesdays is right around the corner!! Thanks HU/Eboni for the best hotel experience. The Burris'

Coffee bar never open. Asked for coffee when checking out 0530. She said it was almost ready and went to the back and didn't return before our Uber pick up. Why have a coffee bar if you don't use it? Never saw it in use 7/10-7/13. Rooftop bar service was nonexistent. When asked about the white wine's region she acted as if it were a problem, when we asked she had Baileys, replied no. Didn't offer an alternative. Mind you only 2 other people were there. Felt sorry for the gentleman strumming his guitar. Unwelcoming environment. We didn't get any thing. $10 breakfast ok, over scrambled eggs, grits, sausage,stale biscuits ( how can you ruin a biscuit?) Rooms spacious and beds comfortable.

Amazing hotel, great location, decent price, the bar at the top was cool and came handy. Would definitely stay here again

It was a good location and cool rooms, but I had a bad experience. I went into my room and it smelled like chlorine so strong. It smelled like an indoor pool. I thought it was weird but moved on and hoped that just meant it was cleaned recently. The carpets were very stained but nothing too crazy until I went into the bathroom to shower. It looked like someone had previously thrown up in the shower and there were some remnants left dried in the shower. It grossed me out so bad and it was clear it was not cleaned well. I called to get it cleaned and get a new room. They were very accommodating and gave me a new room but they never once apologized.

This hotel isn't good. Please avoid it at all costs. Just go and stay and the Peabody and pay the extra money, it's worth it. They are rude and don't care about you.

Had a great stay at the Hu Hotel. Loved the downtown location and how easy it was to walk to restaurants, Beale Street and sites of interest. We had booked through a third party and were delighted at the size of our room - we did not request a suite but it certainly seemed like that's what we got! Bed was deliciously comfy. We enjoyed it was a glammed up classic property rather than a sterile chain hotel. Parking may be tricky for some but it is really easy to navigate - the property makes up for the short walk. The roof top was the icing on the cake - beautiful views of the river and city. Highly recommend to anyone who wants to enjoy themselves in Memphis!

Great hotel to stay in Memphis. I was looking for a hotel near downtown and near the Fedex Forum since I was going to a Grizzlies game. I pulled up to the Hu Hotel and the valet guy took my keys right away and I was checked in by a friendly staff within minutes. I actually was able to score an upgrade to a suite (score!). The staff were super nice during the check in process. My room was pretty big since it was a suite. There was a separate living room and bedroom area. I also liked the fact that they had USB ports everywhere so I was able to charge my phone with no problem. The only small, minor complaint that I have is that there is no TV in the actual bedroom. So, in order for me to watch TV, I had leave the partition open between the living room and bedroom and watch TV (it was a little far). But, I was not in the room for very long, so I did not really care. Hu is about a 15 minutes walking distance from Fedex, but it was also a little sketchy at nightime. I would suggest being aware or taking an uber at night. There was also not a lot of places that were open at night for late night eats. Aside, from that, I had an enjoyable stay at Hu and would come back if ever in the area. Remember to check out the free coffee and tea bar on your way out in the mornings. I grabbed a togo coffee on my way to my next destination.

I was so very disappointed with our stay. We were really looking forward to our stay, but the suite wasn't as nice as it seemed on the website. Breakfast was a single pastry. That's it. I've worked at a hotel and usually the front desk keeps extra pillows/blankets etc, or at least has access to some for guests, but not here. Not even a microwave in sight. For paying almost $300 for one night, it was a huge letdown.

Wonderful team of people, who are so accommodating, yet authentic. Visit the rooftop overlooking the Mississippi River. Clean hotel, great service!​

Eboni is AMAZING. My family and I (all adults) have stayed in many hotels around the world and have never met a concierge that is as fantastic as Eboni. She single handedly handled multiple roles during a busy Saturday night, that in most places would have required at least five people to accomplish. She was warmly greeting everyone coming in, checking people in, giving directions, answering phone calls, serving drinks, cleaning, and still available to help when needed. She had the best attitude despite being so busy. I was shocked that she was there early the next morning back at her hard work. I liked the hotel but I would stay there again because of the pleasant service we received from Eboni. The hotel is in a great location. Easy walk to a lot of restaurants and a park. The surrounding area seemed pretty safe. The view from the rooftop bar was really nice as it overlooks the city, park, and river. The hotel room was clean and the beds were comfortable. We all slept well and were not disturbed by any outside noises. Only complaint is that they had already stopped serving food before 8:30 pm on a Saturday night (not sure when it ends). We did not stay for breakfast so not sure how that was.

First you arrive and notice you are given two choices. One is valet parking for a whopping $30+tip . Second is self-parking with the probability of a parking ticket. You have to walk in to get the valet to come out to park your car. Hotel is listed as pet friendly, then they charge you $75 for a pet. First time I've ever been charged for my Emotional Support Dog . After the lengthy check in you go to your room, which is small for $200+. You notice there are no complimentary items like a simple coffee maker and cups. There is a mini bar with expensive items, had the STALE chips . The shower water did not get hot, Luke warm. Overall really disappointed with this hotel.

My daughter and I visited Memphis recently. We stayed at the HU Hotel. The room was nice for the price and we even had a view of the bridge which lights up at night. The view was pretty nice. Entire staff was amazing! Super helpful and friendly!!! Hotel was located near downtown and we could easily catch the Memphis trolley when needed. I would highly recommend this hotel.

There is no breakfast. They claim they serve breakfast every day until 11 but twice now I've been told no, or they don't want to take 15 minutes to make the oatmeal so they are no longer serving it. They wouldn't even serve me the tea on the counter next to the hot water, because they're "understaffed" even though there were four employees standing around in the lobby with nothing to do. The first days stay was the only day they served breakfast. They served me a spoiled breakfast with sour yogurt, soggy undercooked bacon, and potatoes they clearly served from an old batch and couldn't be bothered to make fresh food. Now that's just the food. The rooms have horrible stains on the carpets that make you not want to step around barefoot. The ac struggles to cool down the room, and their downstairs dinner restaurant closed in 2019. There is no microwave for guests, no breakfast, no water, nothing. They have a gym pass to use the gym across the street. That's the only good thing I've found here. Stay somewhere that provides more than lemon water for breakfast and actually wants to do their job. Oh and if you go to the front desk to get a room they charge you 800$ for 3 nights, when their own websites states the rooms are roughly $149 a night so where did you try to double your money and tried to swipe my card without telling me the total outrageous price ... beware. Be careful. Just stay somewhere else.

If you're looking for that perfect spot for a sunset view and cocktail do the Hu Roof. The best spot for watching the sunset and the Memphis bridge. Bring your honey.

Stayed her for 2 nights and it was just OK! The room was clean but did not reflect the pictures that were online! There is a rooftop that was open but it's nothing to rave about. It looked like they were updating the hotel so maybe that's why it felt so cold and empty in there. I would not stay there again since i have a better understanding of Memphis now. The price was super affordable and the staff was VERY dismissive.

Where to start... Deceitful pictures online, this place is NOT classy, it's dirty, unkept and frequented by less than desirable patrons. The beds are uncomfortable, sheets are like sand paper, tv doesn't work at ALL, wi fi is spotty, toilet had dried up poop stains, sink offers hot water or hot water, I'm serious, there's no cold water, both sides are hot!!! The complimentary coffee tastes like rain water and don't bother paying $10 for the so called breakfast, they offer corn flakes and apples at best. I'm writing this glowing review while laying awake at 5am in our room because the room next door is occupied by disrespectful young adults who keep on screaming and walking out in the hallways and keep having people dropping in at 5am. I know this isn't the hotel's fault but this is the kind of crowd that you will encounter if you stay here. I'm not sure what is up with this part of town but it doesn't seem the safest. The lobby also seems to be a hangout spot for wanna be rich hoodlims. I will never recommend this place to anyone or ever step foot here again. The staff isn't polite or helpful, they act more like McDonald's workers than properly trained hotel staff. I can not wait to check out in a few hours. Usually I want to stay at hotels longer but so ready to leave this one in the past.

Horrible customer service and lack of responsiveness! I would highly discourage anyone from staying here. I stayed here the night after my wedding as well as I had a hotel block here for 10+ of our guests. So many things went wrong during my stay the night of the wedding and for my guests upon check in and throughout their stay that it's honestly too many to list. I tried reaching out to the general manager via email and through a survey that was sent post stay multiple times thoroughly explaining our experience but I never heard back not once. I even called and verified that I had the correct contact info. This hotel has a great location but for the lack of customer service I'd highly recommend checking out one of the many other downtown options with better service.

Great view; amazing breeze. I'm sure the hotel was fine, but this review is for the the rooftop bar. Skip the Hu rooftop. Well, you can come up and enjoy the view. It's very peaceful. So, we called ahead to ask about the happy hour, the response was "it ends at 7pm". Surprise, there's no happy hour and the bar tender just charged us $24.98 for 2 gin and tonic's made with well gin. Then, he continues to add all the tonic and a splash of gin. I guess I ordered the diet kind. Anyway, this is a no go for drinks. You can walk down main and find many places that will satisfy your cravings. This was a sad hour, Hu.

This hotel can only be described as a mess and looks like it will soon be going out of business and it should. The online photos are very deceiving. The lobby is terrible and feels like you were walking into a flophouse. The rooms need a good clean, the television doesn't work, Internet was spotty, and I had to wrap towels around my faucet in the bathroom to keep it from leaking. The bar upstairs was out of wine and the kitchen was closed. the breakfast room was even more of a disaster. I walked in around 9 AM and it was full of dirty dishes and the $14 breakfast consistEd of cold eggs, cold bacon, cold sausage, and difficult to find a clean place to sit. The only positive thing I can say about the Hu hotel was Willie, the doorman, who was helpful and delightful.

Had a nice time at meeting new folks at Hu Hotel. The location has garage parking nearby, a hidden Gem. Walking in i was greeted with a smile telling me exactly how to go to the roof top. A beautiful seen of the light show on the Memphis bridge, what a treat. Be bold an try a new experience.

DO NOT STAY HERE!!!! We booked this place as part of a vacation package through American Airlines. Upon arrival to our room we were told the hotel DOES NOT HAVE ANY LOCAL TV CHANNELS nor does any channels aside from Three cable channels work!! You would think you're in some foreign country with their shoddy setup and they said their TVs haven't worked correctly since 2021!!!!! This is ridiculous and I'm telling everyone to avoid this place like the plague!!

Alesia gets a big 5 stars for making our time at the Hu fantastic!!! We had plans to go to the rooftop but after the service we received from Alesia and Shane at the bar, we decided to stay downstairs and enjoy the VIP service!

AWESOME HOTEL! Formerly The Madison Hotel. I hate the pricing, I really think MOST fancy downtown hotels are way overpriced, so I won't take stars away for that. Sign up online & get emails & occasional discounts. Front desk personnel helped me get the best deal -included breakfast at attached restaurant. It is really modern. Gorgeous lobby. Beautiful wood floors. Separate TV room & Bedroom around a corner. Huge windows (corner suite.) Small sound system was nice -have your playlist on your phone ready & connect! Memphis music memorabilia throughout the hotel. Everyone was SUPER FRIENDLY! Rooftop is awesome! Great view of the river. Good hangout -drinks, music & cozy fire! I was thankful to find a parking spot in front of the hotel (didn't have to valet or pay meter!). There are also 2 parking garages around the corners. I wish the tub was bigger & PRICES WERE LOWER -but no major complaints. It's NOT the closest to FedEx Forum, Beale St, Orpheum, etc -but you can walk or take trolley. I was surprised how noisy it got a few times at night (sirens, screaming, drunks, etc) especially because we were several floors up. The buildings must echo/increase sound decibels outside. Still, not a major complaint & I'll be generous and give 4 stars.

Vallet was great when we arrived!! Rlly large rooms with lots of charger ports and a very big bathroom with natural light. The shower pressure was a little weird but overall good stay!

i'm late to writing my review, but i stayed 3 nights at the Hu during the ice storm because my house was without heat and electricity. my boyfriend, my german shepherd, and i loved our room- very clean, modern look, yet comfortable and welcoming. there was also plenty of room for a 90 pound dog to walk around and she really enjoyed the view. the staff was amazing, even under the stress of having a huge wave of guests. after my stay, i emailed the general manager to praise the women doing housekeeping on my floor. they were one day, working non stop, and they still took the time to stop and say hello and make sure our stay was going well and if we needed anything. my brother also had his engagement party on the rooftop and it was so beautiful at sunset. there was plenty of seating and the overall vibe was great. the bartenders were friendly and i never had to wait. the event planner is one of the best in all of Memphis.

I cannot believe I have to give them 1 star. This was the worst hotel experience I have ever had. Traveled with my 3 sisters and their husbands, arrived and very disappointed how run down and unappealing the hotel seemed. It was drafty and cold. Everyone checked in, and was informed one room was only booked for 1 night and nothing could be done for the 2nd night needed. A Good Samaritan ended up giving us a room she had booked that didn't end up needing. Got to rooms and very underwhelmed, tiny and again, cold & drafty. My husband found an opened tube of Black Bull, sex enhancement lube, in the fridge. He called the front desk and demanded a new room, they gave us an upgrade and we moved. Meanwhile, my sister found a dirty syringe filled with an unknown yellowy substance in her fridge. We were all disgusted by the unclean rooms but had to deal. The following day, my third sister returned from being out to find she and her husband had been locked out of their room and ALL their belongings had been shoved haphazardly in a dirty cardboard box and being stored in the basement of the hotel. No phone call. No email. Her underwear, jewelry, makeup, anything not closed in her suitcase had been touched by someone else and tossed out of the room. They told them they had only booked one night (second sister to deal with this) and they needed the room. My other sister who has only been booked for one night caught the cleaning people trying to get into her room and assumed they were about to throw their belongings out as well. My brother in law also witnessed them give a guest the room key to someone else's room, by mistake. This is insane for there to be problems with EVERY ROOM we booked. The odds are NOT in your favor. I would recommend everyone steer clear of this place. I think they need to reevaluate their business and get their act together. And NEVER should a housekeeper have the authority to touch peoples' belongings especially to throw them in a box!!! Insane! Also, last thing, the rooftop "bar" is a sad excuse for a hangout. We tried to get a drink and it was in poor shape, not inviting at all. The bartender had nothing we wanted, out of limes, had no Chardonnay (much less any white wine), gin, ect. The cocktails that were made were gross and we told the other to just go with a beer to be safe. This place needs MAJOR help in all areas. Find somewhere else to stay!!

***Rooftop Review*** This rooftop has a fantastic view of the Memphis riverfront and is one of few places you can enjoy food/drink with such a view in the city for less than $$$. However, expect a sub-par bar service. The offerings are slim, which is to be expected from a small bar, but there's truly no marketing in the establishment. So come knowing what you want because you won't be able to see all the liquor bottles behind the bar. Bartender charged me incorrectly, it got fixed without apology or explanation of why it was wrong. The bill exhibited 24.27% tax !! Pretty sure most bars have the liquor by the drink tax included in the menu price and add the sales tax as normal ‍

I reeeeally wanted to love the redesigned and newly opened Hu. Hotel rooftop. For dinner and drinks on a Thursday night, the view of the new bridge was undeniably beautiful, and after the only other two patrons left, my friend and I had the place to ourselves for the remaining 2 hours until 10pm close. The space is nicely done, although I didn't particularly care for the decor or music--it almost has a tropical feel. I was expecting something a little more chic. Our server was super friendly and incredibly attentive, but again, we were the only patrons for about 2 hours. When she handed me the drink menu, I had to look several times to make sure I was seeing correctly and the wine prices were by the glass and not the bottle. The only rosé option on the menu is $16 (PLUS 24% alcohol tax = $20!!). When the server brought my obviously under-poured glass of wine, I inquired about purchasing a bottle. She checked and said that it would be an option in the near future but was not possible last night. So much for a reasonably-priced drink spot. We looked over the food menu, which has an odd variety of options, and decided to try the Boiled Peanut Hummus and Green Goddess veggie plate. The hummus was great. The veggie plate was VERY skimpy, definitely not even an entire serving of veggies (to be shared?!) and could've used 2-3 times the veggies for the bowl of dip. Our pita chips were gone in no time, so with half the bowl of hummus remaining, our server asked if we would like more chips to finish it off, which we appreciated. Then to my surprise, when the bill came, we had been charged for the extra chips. This is a deal-breaker for me for ANY bar or restaurant. In this instance, I already felt robbed by the outrageous drink prices, but then to suggest you're doing me a courtesy and then charge me for it? Unacceptable. So a two-hour girls night out dinner (two dip plates, shared) and drinks (3 each) ended up costing $70-75 EACH, not including the tip. I wish I could say I would be back to give it another try, but I would rather spend my money at a dozen other nearby restaurants/bars with more reasonable drink prices and better food options, which is exactly what we did when we left the rooftop. Good luck, Hu. Hotel

Great place for the sunset! Regular bar, friendly servers and GREAT views. Small venue.

It's nice hotel in a great location. Nothing special about the rooms and I was disappointed to not have a bathtub in my huge bathroom. For over $220 a night they could afFord one. The first night was ok but it goes downhill fast. If you stay more than one night expect to sleep on an unmade bed. If you are lucky they may remove the dirty towels and pile some clean ones somewhere in the room. After the 2nd night they don't even bother to come in your room. No soap, shampoo or anything like that. They don't empty the trash or give you toilet paper. I had to ask the desk for toilet paper and after waiting for over 2 hours I called again. If you like paying over $200 a night to be be ignored and lied to this is the place for you.

I had a very bad stay. The hotel is dirty and bug infested. Breakfast is horrible. Rooftop is always closed. I didn't like anything about it.

Yes - rooftop is open on Sunday !!! "K" is a wonderful bartender and very personable/ Aesprol sprintzer -refreahubg

We put guests up at the Hu who were in town for a business meeting. It was disastrous. One guest wasn't allowed to park his car anywhere on Madison near the hotel after midnight even though there were tons of spaces open. The rooms were not serviced one day. One guest took a cold shower one day because there was no hot water. Another took a hot shower with water that had the consistency of split pea soup. When they called downstairs, they were often met with confusion. Another guest wasn't allowed to look at a vacant room to see if he could change it. We are disappointed and will never send anyone to stay there again. Terrible name tops it off.

Stayed here a few years ago for work and it was awesome. But I don't think a single thing has been updated or maintained since then. Worn out carpets, threadbare sheets and towels, and only moderately clean. The staff and rooftop bar are still really great, though.

The bar at the bottom of the Hu was so great! The bartender even treated me to a nice bottle of champagne when they ran out of the less expensive bottle.