Hudson's Bay

Get excited on sale day!!! As you can see from the photos, it's one of those days when most everything is on sale. The Bay is a go-to place as it's always spacious, familiar, and well serviced. Like other branches, is always got some parking spaces right out the door, making for easy entrance and exit. The escalators are right next to each other unlike some places where the down is differently places than the up, and you lose previous time looking for the right escalator. The washroom were surprisingly well maintained and clean as well.

These people are scammers. When you place an online order. They don't send all the items. And when you reach out to them to complain, they don't care. I placed an order with 9 items, and I received only 5. It was a waste of money, and I paid for something which I've never received. When you open a case to complain, the customer service is extremely bad, and they don't help at all. They keep saying it's not their fault, and the package was stolen from after the delivery, which is not correct. I already have a camera in front of the door and I can see that the package wasn't stolen. It's was delivered with missing items.

Sale or no sale ? No one can tell on the floor and the system have not been updated properly to reflect the discount. Ended up with confused and frustrated customers at the cashier. Picture shown discounted item but at the cashier, sorry no discount and nothing they can do about it.

I am a regular customer for years . Always had a very positive experience with sale associated , great selection of merchandise , great store . But lately it seems company is going down. There is not heating , you can feel it’s very cold , escalators are not working for days and today when I reach for one of the Channel testes , it was filled with vinegar !!! 👎👎👎👎

It’s impossible to shop in peace if you are a person of color, specially around the perfume area. I went in the store to restock my perfumes they were so on edge following me and my little sister around. Terrible service and frankly discriminating! I went to sephora right after which was way better experience.

It's the cleanest bay in the area except if you are here as a couple or with your family, don't get lost inside and keep your phones with you as it's get quite confusing for first timers lol. Overall nice store with okay deals. I always park in the open to sky parking lot beside Bay.

Awful staff in the shoe department! After buying a pair of shoes, I wanted to do a return and the shoe department worker with glasses said "you can do returns at any other Bay location, next in line." She expected me to leave to cash out another customer behind me AFTER I already handed her my item and shown my receipt when returns are literally allowed anywhere?? It hasn't even been 1 week of my purchase and she wanted me to drive all the way to another location to do a small return? Why would I when I'm shopping HERE. Clear indication of the type of employee she is and how the business is run at Sherway Hudson's Bay if they want to ignore customer service policies and deflect returns to other stores. She ended up returning my item but kept being rude, giving unnecessary comments and questioning me about what it was. It literally says on the receipt and you can clearly see that it is an unused candle and I am well within my right to return the product it I don't want it anymore. Again, just awful and ignorant behaviour.

Brought my return to the third floor (escalators again not working without signage indicating this or direction to elevators). After waiting in the line to do the return (only one register open of course with one associate on one cash) I was told that online returns must be brought downstairs. After inquiring which floor and direction, the online return was located in the basement in a hidden area and was unattended. I asked for assistance from an associate in the houseware department who attempted to help but was unsuccessful as I didn't print it out. In 2024 when you have the email containing the order number and receipt why is the Bay still operating in the stone age to do an online return? After 35 minutes in the Bay, I left with my return incompleted. This is why in part the Bay will be gone soon. I can't support a business that cannot operate in the modern world and this is coming from a Senior Citizen.

I got a sweater for Christmas as a gift. Went in today to exchange it, it was never worn, just didn't fit right. The brand of the sweater is their house brand. They would not exchange it because it did not have the tag. I cannot be the only person who returns an item without a tag. The manager, Frank, was very obnoxious and smug. I have been a customer for decades and have always had great service, but this interaction with Frank will make me second guess coming back here to buy again.

The parking here is unreal. They have an automated sign that tells you how many spots are available in the parking garage but it doesn't work right. For us, it said 99 spots but there wasn't one open. The store is a three floors and looks great with modern displays and decorated nicely for the holidays. However, the staff there aren't that friendly or helpful. We were in the luggage area and both staff were brief with us and didn't seem that enthusiastic when we were buying travel bags.

1-2020 get TAP for the cash register (especially during covid) 2-look at Walmart, target, as far as cash registers at entrance/exit, empty random cash stations.... long lines Otherwise THE BAY is pretty great, but they gotta get with the times

Dont like the place. I bought a Jacket worth $200. When I was going to wear it, I found that it was having a little hole near the pocket. And once I went back there for replacement they said they cant return it. Tried to make them understand but they said No. Bad customer service. Wont recommend anyone to go there and spend their hard earned money. Bad place.

My wife and I went in to get a swimsuit for her for an upcoming holiday. It had been years since I had been to a Bay store. There were soooooo many clothes. I couldn't believe how much square footage was dedicated to clothing now. I was expecting a "Sears" style vibe but it definitely was not that. We made the huge mistake of coming in on the 1st floor and having to go to the top floor to get to ladies wear. Do not...I repeat... do not hand a left off the escalator on the second floor. The fragrance section could choke anyone. I thought I was going to have to crawl out of there to reach the escalator to the third floor. That being said, they did have a wide selection of swimsuits for my wife to choose from and on sale as well.

Though it is newly re-designed and with some of the better stock compared to other Bays, this one still misses the mark and makes it a mediocre shopping experience. Let's do the checklist... 1 - No sales associate available except at the cashiers ... YUP 2 - Cashiers are overwhelmed and the line up are at least 8 people deep ... YES 3 - Confusing 'boutique' layout where you can only purchase some brands at one particular cashier only ... Dont know why they do this ... but a mind numbing Oui 4 - No sizes below M ... I guess the Bay doesnt want me to shop here 5 - Getting attacked by fragrances... Ugh, I didnt need to smell like Mugler's Angel. 6 - Chaotic sales area ... I can barely figure out what's on sale at times. So, long story short... I would recommend to buy online instead but I think their online checkout process is just as bad as their in store experience. Here's hoping that Nordstrom is much better.

The Hudson's Bay Company aka "The Bay" has revamped this store entirely from what I remember before they changed the signs while adding an entirely new look inside which is much more modern. Basically the look of the 80's is gone. That is how I remembered this store before but no more. This store has had pretty much a complete redesign and it looks much more upscale than previous years. If I had to compare the look it's probably somewhere between a Macy's and a Bloomingdale's now. I ended up buying a wallet in the men's section. Currently HBC is the only department store anchor in Sherway Gardens (if you don't include the specialty Holt Renfrew) until Saks on the Eaton's/Sears (east) side is complete. Nordstroms is supposed to be built in the older food court south section of the mall (south side). The new parking structure on the north side has red/green lights to mark if parking spots are free along with a number signifying how many spots are free in the structure before you even enter. There is valet parking that is available near the south Entrance of the mall (the side that faces Evans Ave).

Immaculate shopping experience. The store is beautiful just to look at, managers are so helpful, great selection and rewards program. Nothing feels better than saving up your Bay rewards points and then treating yourself to something nice. When they were open they sanitized the register between every customer, even the pens. It is one of the stores I feel safest at during this pandemic, and I enjoy the curbside pickup especially right now during lockdown. Keep an eye out for deals and you will love this store.

I really like this location. Lots of parking, and, it's a very large store, 2 very large floors. So there's lots of merchandise to choose from, unlike the smaller locations! I have found staff and management extremely friendly, competent and helpful, they go out of their way to be helpful! There's also a great selection of handbags, and clothing, including the high-end, expensive brands, and they often go on sale too, unlike smaller (non-Bay) stores! And they can offer them, because of how big the store is! They open nice and early too!

*Generally disorganized *Can seldom find what I'm looking for *If I have a return from more than one department, whichever cashier you choose says, "oh, mens? that's on the x floor." I have to schlep from department to department to return each thing to its rightful home. I imagine so that the staff doesn't have to. *The fitting room "attendants" don't "attend". If you need another size, get dressed, go back out and get it yourself *If you need a room in the fitting room, it's a scavenger hunt to find an employee *If you do find one, 50/50 chance of, "Oh, sorry, I only work for the x department. I only deal with the x brand. You'll have to find a Hudson Bay employee." And yes, *you* will have to find that person. Even though *she* has a phone that pages. I honestly don't understand how this company stays in business...

HORRIBLE Customer Service. We've been trying to reach them all week to confirm that a dress is still on hold since the lockdown began, no one answers at any of their extensions. My mother reached a manager this morning as soon as the store opened, tried to explain the situation to him, he was not intelligent enough to understand obviously, and had no intention to help. Told her "you'll just have to come in here" and hung up. She's 90 years old. It's her grandson's wedding this weekend. What a disgrace! There are many people out there looking for a job. People like him should not be working in "customer service" which The Bay currently has none of. Find people who really want to help customers!