Natalia A.
Yelp
I had one of the worst dining experiences recently.
From the moment we walked in, I felt unwelcome, and it all started with the waitress. It was clear from her expression that she was irritated as I tried to place my order. I understand that English is not my first language, but that should never have been a reason for the poor attitude. Her displeasure was obvious from the very beginning, and I could immediately sense the negative atmosphere. Later, I read reviews about this restaurant mentioning discrimination, which unfortunately, confirmed what I had already felt. But even without knowing that beforehand, her attitude made it clear that she lacked professionalism.
Our food was another major disappointment. We ordered a $40 steak, and what we got was a piece of meat with a single sweet potato cut in half and two small mushrooms. The steak had no seasoning, the potato was bland and old--not even soft. When I asked for salt and some sauce, only then did she bring a small cup of sauce and some salt. It was shocking that she didn't even ask us how we wanted our steak cooked. What we received was a rubbery, undercooked steak, leaking juice, and impossible to chew.
We also ordered two other dishes, which were passable but not great. While eating, I checked the reviews and found others mentioning hidden fees and additional charges on the bill. Sure enough, when we got our check, there was an unexpected charge labeled as something like a "chef's compliment" fee. I don't understand why we should pay an extra fee for the chef, especially when we already left a tip--the bare minimum, because honestly, if I could have left none, I would have.
This experience was far from what I expected, especially in a city that welcomes so many tourists, especially during this busy fall season before Halloween. I've never encountered such an unprofessional waitress in all my dining experiences. In a city known for its diversity, I would expect staff to treat everyone equally, regardless of where they're from or how well they speak the language.
I'm extremely disappointed and would rate this restaurant 1 star. If I could give it negative stars, I would.