Thomas E.
Yelp
Disorganized, uncomfortable and terrible refund policy. We planned a 2 hour sightseeing tour and arrived 40 minutes early, as recommended. We found a seat we were comfortable with on the already full boat--every possible seat was taken by the 2:30 launch time. At about 5 minutes after our scheduled departure, a bus filled with senior citizens arrived and began to unload. As we watched them (slowly) make their way to the boat, we realized our small group would have to give up our seats, as many of the newly arriving passengers were quite frail looking. We made our way around the boat looking for a new place to position ourselves, but every corner was full and other passengers complained we were standing too close, or they needed the one chair that the three of us were sharing between us. The entire boat was in pandemonium as everyone scrambled around to find a place to sit or stand. The staff did nothing but watch. At that point, we requested our money back so we could depart and try again another time (maybe a sunset cruise when it would be less likely that a senior group like this would need so many of the seats), but they refused a refund. We disembarked anyway, because it was just far too crowded and uncomfortable to stay onboard for the two-hour duration. My advice is to stay away unless you are willing to forfeit the ticket price should you decide, as we did, that it was not worth the aggravation and discomfort.