K. H.
Yelp
First, the food is fantastic. We've ordered from here many times. But this is honestly the last time.
I'm pretty disappointed by the curtness of the woman at the register, who takes phone orders. On a separate occasion, she interrupted me politely confirming that there was teri sauce in my bag on pickup, saying that it was "already in there, if you want more you have to pay extra." (I didn't ask for extra, just asked nicely if it was already inside since we have gotten home with our food before to find no teri sauce). There was not teri sauce in either combo, just a cup of barbeque sauce in one and of course we didn't realize until we got home.
Today, it was the same impatience and really rude tone over the phone, pretty much from the second she answered. After making a pickup order, I was mid-sentence, just trying to say that it would be a male with a different name picking it up when she just hung up on me. It took three tries to call back since it just kept going to voicemail, and when I was able to get her back on the phone she interrupted me lightheartedly saying that she had hung up before I could finish (I was trying to give the benefit of the doubt that maybe it was unintentional). "We're busy! Do you want to add something else to your order?" and again, before I could finish my sentence "We don't take payment over the phone!" I would have happily ordered online, but they have their system turned off.
These two calls were 57 and 27 seconds long, but apparently I am just too slow and annoying. The food and patronizing a local business is not worth being talked to like I'm an a**hole.