HUP

Travelled and visited from England with my 9yo son for a long weekend stay. We thoroughly enjoyed our stay here with so many things to do from swimming, indoor play centre, bowling, pool and many others things. The hotel theme was throughout not just in the lobby like most hotels even small details like motivational quotes dotted about on walls. We would definitely stay again.

We recently stayed at the HUP hotel in Mierlo, and I’ve come away with very mixed feelings. It tries hard to be a family-friendly sports hotel, but the overall execution feels a lot like ordering a holiday from Temu with plenty of things included, but only a few you’d actually want to keep.||The Good:||The rooms were clean and the beds comfortable, which is always a solid foundation for any hotel stay.||Front desk staff were excellent, friendly, professional, and genuinely helpful.||The bar area was a great spot to sit and unwind, a rare oasis of calm in the middle of the hotel’s chaotic personality.||There’s a lot for kids to do, especially if you're just looking to burn some energy with sports and play areas.||The surrounding area, Mierlo, is peaceful and pleasant, great for a stroll or short bike ride.||Breakfast was fine, but bizarrely stingy with condiments that you’ll have to ask if you want so much as ketchup or mustard.||The Bad:||The lifts are painfully slow, and if you're staying on the top floor, you'll become intimately familiar with the elevator doors while waiting for eternity to pass.||The pool sauna is nude-only, and there’s no staff supervision. That meant children wandered into areas with naked adults in full view. For a hotel branding itself as family-focused, this setup is uncomfortable, inappropriate, and poorly thought out.||The hotel offers two restaurants, and neither is worth recommending. One is a DIY grill experience with bland, near-inedible meat (the red meat was especially bad). The other gave me a chicken burger that tasted like it came from a bulk frozen food sale, dry, tasteless, and just plain sad. It doesn’t help that much of the hotel seems to be run by students with minimal training or oversight.||My kids had pizzas, but the bases were obviously mass-produced, with a misleading crispy look that gave way to doughy disappointment underneath.||While there is stuff to do, it’s a weird combination of good, bad, and broken. Monkey Town was a hit with the kids, but the mini golf is a collection of metal contraptions that look like rejected science fair projects. Most of the holes were barely playable.||Bowling could have been fun if the lanes didn’t keep breaking mid-game. As for the two pool tables, they were overwhelmed by unsupervised children. On the off chance you do get to play, expect to be constantly interrupted by a line of kids waiting to take over.||Final Thoughts:||HUP feels like the real-world equivalent of a Temu holiday resort. It has plenty of promise, a few things that work, but most of it ranges from frustrating to just plain odd. If your expectations are low and your kids are happy just running around, you might get something out of it. But if you’re looking for consistency, quality dining, or a well-managed family atmosphere, this place is likely to disappoint.||There are some good moments but they're buried in a tangle of poor decisions, uneven quality, and awkward design choices.

HUP Hotel in Mierlo presents a unique blend of sporty vibrancy and family-focused amenities. This hotel distinguishes itself with a playful, athletic theme, offering a wide array of facilities, including a large leisure center, diverse dining options, and activities like bowling and tennis. Reviews highlight its appeal for families, praising the kid-attractive environment and numerous activities. While generally well-regarded, some reviews mention inconsistencies in cleanliness, this can be inaccurate as the management is always looking forward to bringing forward the feedback and making all the necessary changes so it's worth ignoring this aspect. Overall, HUP provides a dynamic and engaging experience, particularly for those seeking an active and fun-filled stay. The kitchen closes at 9pm and the food is really nice with excellent Customer Service at the reception. We were particularly served by a lady and the manger and they were excellent and beyond in terms of their professionalism.

We had an absolutely wonderful time at the Hup Hotel! From the moment we arrived, we felt truly welcome. The staff was incredibly friendly, helpful, and always in a good mood. The hotel itself is modern, stylish, and thoughtfully designed. What really stood out was the amazing range of sports and leisure activities – perfect for active guests, families with kids, or anyone looking for a unique experience. Our room was spacious, clean, and very comfortable, with cozy beds and all the amenities we needed. The breakfast was excellent – a wide selection of fresh and delicious options in a relaxed setting. The location is also great – peaceful but still well connected, with plenty to explore nearby. We’ll definitely be back and highly recommend Hup Hotel to anyone looking for a special and memorable stay!

I arrived, checked in, and placed my belongings in the room with the intention of resting for an hour before meeting colleagues in downtown Eindhoven. That rest never happened. The noise of children running up and down the hallways was constant and made it impossible to relax, let alone sleep. On top of that, there was a strong, foul odor in the hallway and the room that made the space feel unclean and uncomfortable. I decided not to stay the night and took my belongings with me when I went to meet my colleagues. From downtown, I emailed and called the hotel to request a refund, citing the unbearable conditions. The response I received was dismissive. I was told that the decision to return was mine and that they would only attempt to resolve the issue if I came back. Reluctantly, I returned to the hotel around 9:00 PM hoping for a meaningful resolution. The receptionist gave me a different room on the fifth floor, which was thankfully quieter, but the odor remained just as bad. I took photos of the carpet, which had visible, nasty stains that only reinforced my sense that the room was unsanitary. I emailed the hotel again to say the situation was unacceptable. At around 10:30 PM, a manager came to my room. Instead of showing empathy or professionalism, she argued with me, offering a third room as a solution. I explained clearly that if two rooms on different floors had the same odor issue, moving again made no sense. She refused to issue a refund, and the entire interaction felt confrontational rather than service-oriented. By 4:00 AM, I gave up entirely. The room was uninhabitable to me — between the smell and the stress of the situation, I couldn’t sleep. I packed up and left the hotel, choosing to sleep in my car rather than stay one more minute in that environment. This was not only a huge disappointment, but also a complete failure in basic hospitality. For a hotel advertising itself as a 4-star property, this experience was appalling. I do not recommend HUP to anyone looking for cleanliness, comfort, or respectful customer service. Avoid at all costs.

The rooms are so unique with football theme. Your children will have very good time here. They have big indoor sport center where you can play table tennis, badminton, tennis, footballs, mini golfing, bowling, indoor swimming pool, sauna and fully equiped gym with excellent group lessons. Highly recommended for a family holiday.

We had a company event here for a 2 day stand and it was really really nice. I don't like the outside and surrounding of the hotel as it looks like a bunker from the 70s but inside it makes all up for it. Really fun place

There are Hotels then there is HUP in Mierlo, We stay for work but its more like a holiday, there is som much to do and the staff are not just good they are superb, we have stayed in nearby hotels but this is no longer an option as hUP has hooked us with their outstanding team and facilities. We urge you to try it , you won't want to stay anywhere else.