Hurricane Harbor Splashtown

Caution: Double-Check the Hours Before You Go! *Long post alert* Before planning your visit to Hurricane Harbor, I highly recommend calling the park directly to confirm their hours of operation. Unfortunately, both the website and Google listed opening times that were two hours earlier than when the park actually opened. This caused a lot of frustration for my family and several other guests who arrived early, only to be turned away and told to wait. On the bright side, the security staff was very professional and understanding. The guard who spoke with us mentioned this happens quite often, and he kindly suggested some nearby restaurants where we could pass the time. The Good Stuff: Once inside, my friends and family had a fantastic time! There are plenty of rides and attractions to keep everyone entertained, from the youngest kids to adults. The staff throughout the park were friendly and helpful. I was especially impressed by the lifeguards—they were attentive and clearly took their responsibilities seriously. A Few Downsides: Prices inside the park are quite high, though that’s pretty standard for theme parks. The initial inconvenience with the posted hours put a damper on the start of our day. Overall, while the experience was mixed due to the confusion about opening hours and the high prices, we still made some great memories. And at the end of the day, those memories are priceless!

Hurricane Harbor is good park and there are many good water rides. Only problem I see is every time I visit the park there are at least 2 to 3 rides which are partially closed or fully closed. We also visited Tidal Cafe and employee over there are friendly and helped customizing the food request, I want to thanks *Nevaeh T* she did took care of our order. Since many years this park has not changed and lazy river is not good at all compare to other water parks. New rides addition should be done and upgrades are much needed in this park.

Six Flags Hurricane Harbor is an awesome place to cool off, have fun, and enjoy a full day of water adventures. From adrenaline-pumping slides to relaxing rivers and wave pools, the park has something for every kind of thrill seeker and water lover. The park was clean, well-organized, and had plenty of shaded spots to rest. The rides were exciting, and the staff helped make the experience even better. Everyone we encountered was friendly, but one employee really stood out—Tayla. She went above and beyond to make sure guests were safe, informed, and having a great time. Her positive energy and professionalism truly made an impression. Huge thanks to Tayla for being a fantastic part of our day! Whether you’re with family or friends, Hurricane Harbor is definitely worth the visit. We’ll be back!

Definitely a great family place. Wouldn’t recommend a major holiday lol but we still had a great time. It wasn’t packed but busy. Great food. Great service. Life guards are on duty but you need to keep an eye out for your own children of you can.

It doesn’t open until 11am. Google says 9am but that is incorrect. Three slides were down so we missed out on those. They closed all slides, wave pool and jungle gym two hours after being there because they said lightning was spotted 5-10 miles away. We did however buy the “all day dining package” and I believe it’s worthy as everything cost $16-20 per food item. With the pass you can get one food item every 90 minutes and it also comes with an all day refillable drink and you can refill it every 15 minutes. We enjoyed the time we had but wish we got to experience more rides.

So the park is actually quite nice. I'm a little disappointed as a person who owns a pass that works for both Cedar, Fair, and Six Flags, and it's kind of misleading. There's no way for you to buy an all park meal and drink pass for Six Flags without paying for a another season pass, even though you already have one that works at both park chains through Cedar Point, it's a glitch. They need to fix ASAP. Also, they didn't open up the 2 highest tallest slides until more than half the day was gone. They said it was maintenance, but it was clear. There wasn't enough people there to justify having 2 employees standing up there. So those of us that came early instead of later in the day didn't have an opportunity to enjoy those slides. Another issue it seems like a petty money grab that they don't provide inner tubes free of charge for their lazy river. You have to walk in it. I've never heard of a lazy river where you have to pay to get an inner tube.

This is such a confusing six flags. I understand the meal plans and such but the cabana rentals/reservations or member pass reservations for wave pool for vip are inconsistent. The kids working are always polite and helpful and hard workers. Just never clear on expectations for diamond status.

It was a super hot day, and since I live nearby, I decided to take my shot and hit the local waterpark. I had already bought a gold pass online, so getting in was quick. Heads up—when you buy your pass online, they’ll give you a new card at the gate with a different number. That’s your actual pass. If you don’t update the app with that number, none of your discounts will work—food, merch, nothing. I found that out the hard way. I met up with a friend and her kids, and everyone wanted hot dogs. Easy enough, right? Wrong. There was a huge sign at the funnel cake stand showing hot dogs, burgers, wings—so I waited 45 minutes in line just to be told they don’t sell hot dogs there. The sign didn’t say that. I ended up going to seven different stands before I finally found a place that actually had them. By the time I got the food, I was out $110 for four hot dogs and three drinks—and the hot dogs were overcooked, wrinkly, and dry. Honestly, they were like beef jerky. The kids wouldn’t even eat them. One of the stands even laughed when I asked about hot dogs. It took finding a manager to finally get some direction. And since I didn’t know to upload the new card number into the app, I missed out on the discounts. Bathrooms were actually solid—spacious and clean. Wait times for some of the rides were about 30 to 40 minutes. Also, if you’re on the heavier side like me, be aware that they weigh your whole party for ride safety. Most rides had a 250 lb. limit per person. Parking was easy, and there’s plenty of it. But I’ll be honest—this place is really geared toward kids. I’d say 60% of the crowd were under 12. Even though I bought the season pass, I don’t think I’ll be back. I’ll stick with Six Flags next time—at least there, someone actually helps when you ask. Deliciously Toxic Foodie

I really wish that Hurricane Harbor could've rated higher but at this point the corporation is slowly awaiting for the total deterioration of this historical place. My family enjoy the thrill of the slides, but that is all! If it wasn't for us living so close, our season passes and coming in at least twice per season then we are getting our monies worth but if I lived further I wouldn't make the drive. The food is mediocre, nothing special of their burgers, pizza, and chicken strips so opt out of the meal deal for the entire season and just visit the nearest restaurants right outside the park. The park is pretty spacious and we reside at one of the quieter areas as the kids roam around sine there is plenty of seating. Some slides need upgrades and perhaps have a better system of entrances and exits since small children can't read and a thin rope won't do much to stop anyone from entering/exiting. We are still going to come here every season until we see the park fall apart completely. It is fun to come for a couple hours and then head on home after a hot summer day.

It is a perfect place to enjoy with the family, we had the best attention from the hand of Mateo and Jay they were very friendly and helpful, but together with all the staff we swam a pleasant moment

My fiancée brought me here for my birthday weekend. It was AWFUL. Besides the kiddy slides only 5 were operational. The wave pool was cut short, the lazy river has crazy drops with no signage, and the employees were unfriendly. The wave pool also had crazy waves that throwing people around like crazy. Blah! We will not be back.

Went here for the first time this past July and tbh, it was worth it! I was a little concerned due to other reviews I read but pleasantly surprised after actually going. Took myself, 2-y.o., 6-y.o., and 2 other adults. 4 single day tickets, purchased day of ran us about $150 but could have been cheaper had we purchased a couple days earlier + online. Areas were generally very clean and easy to access. The kiddie areas were great and perfect for exhausting little folks. Drinks and snacks were pricey but you can leave out and comeback - I saw many families do this and they just kept snacks in their car. You can bring in your own reusable water bottle for water which is good. Don't know how fun this would be for a teenage child but it was great for the littles. Highly recommend!

Employees are so nice and helpful. Lost my phone JJ found it, and Colter helped! Thank you guys! Slides were great. Park was clean. We had a great time!

Hurricane Harbor had good deals on season passes, renewing season passes & general admission for the month of May. Food is extremely high and the taste of food is horrible. Need better variety when it comes to the food.For one slice of pepperoni pizza was $17 dollars Waited a Hour with 17 people in front of me for food. Only 4 registers was open and the registers kept rebooting. No lids or straws for cups. Wendy's food is better then eating at Hurricane harbor.Hurricane Harbor fries are alright. The taste of the food needs to match the prices. The workers was helpful and kind. I buy season passes every year with food passes,this year we only paying for admission. Add some new water rides at least one every couple of years

Water park was clean and well ran but food prices were insanity. Made me dump out water upon entering park. I did not see any water fountains available to refill.

Customer service. As I once worked for a Water Park as a teen but the staff were all rude. The rides were closed stating a weather advisory but we never saw lightning and it was thunder for a short period. The park hours shows close is at 7 we were told to get out the water an hour before . This was a birthday gathering for my son and it was a horrible time.

There are some really great slides, and we had a blast. The lifeguards are great but really quick to admonish. Stopped to admire one of the slides in the lazy river and got a whistle to keep moving, even though no one else was near us. The concession staff were slow, but it was opening weekend. They have an I don't care attitude for the most part, but there were a few who were very friendly. Too many computer issues as well. I was 3rd in line and it took 15 minutes before I got to order. They had to scan my card 8 times. They don't seem to know the concept of hot food.of our 4 meals, not a single one was hot. Fries, chicken strips, tacos, pizza... all room temperature. Was sick on Monday. Street tacos were on corn tortillas that were not at all warmed, they were right out of the package and were dry and rubbery. Pizza, burgers, fries, and chicken strips left sitting out for over 15 minutes before being given to guests. Horrible. Prices were unbelievable. $17 for a hot dog?? Or a slice of pepperoni pizza? No wonder everyone leaves and walks to the Wendy's near the entrance.

TERRIBLE customer service. Over charged me multiple times. They also don't take cash or Apple Pay. Everyone working the food service was rude and not helpful. When we asked prices every employee said a different number.

the experience was terrible i would never spend 40$ to only go on 3 rides in 5 hours wouldn't recommend this place at all, DO NOT GO COME HERE IF YOU WANNA HAVE FUN.... just sad i would invest in the in the refund for weather and what not so you can get your money back for wasting your time at this place

Terrible experience, the customer service is awful. Cole, Juliana, Tayla, and young lady in parking lot, very rude, disrespectful and condescending. They were very dismissive to my feelings I felt mentally abused, yes I said abused. Side eyeing and smirking with each other as if I was blind and couldn't see what they were doing. I won't go into full details as there won't be enough room in this comment area. WARNING: STAY AWAY FROM HURRICANE HARBOR SPLASHTOWN IN SPRING, TX. I don't advocate persons losing their jobs but they need to GO customer support is not there forte.

On 6/29 my daughter and I took a trip to splash town and we brought her friend. While my daughter was sitting on one of the lounge chairs eating, she looked down to find an open and used condom sitting right below her and her food. We told one of the park members and she laughed and said "ewe". We decided to leave the park and the next morning I attempted to try and contact customer service. I went to the splash town website and tried to email someone and chat with someone. I kept getting put in contact with robot after robot. I called the customer service number 10 or so times. I went to Facebook and found their business page and left comments all over their business page which finally triggered someone to message me via messenger. I told them about our experience and told them that I wanted our season passes refunded. It's the start of the season so I figured I'd given the situation They would be more than accommodating. Not only was I denied my refund, but when I told them that I was going to be contacting corporate as well as the health department, I got a response back saying that the "customer service" department I was speaking to via email was actually corporate themselves. So I am deciding to post on every public platform to let everyone know that hurricane Harbor splash town is absolutely a disgusting and vile place to take your children. I will be contacting the health department as well as OSHA. And when that is done, I will be contacting attourney and filing a civil suit to get my money back. Yall messed with the wrong one. My request for a refund was reasonable, feasible and deserved. Now it's gonna be a big mess.

This is the second year we have had season passes for Hurricane harbor. The park is a little trashy in some places. They always have at least 4-5 rides closed every time we go there and it's getting annoying. The kids love it, but I wish the lazy river was nicer and I wish they had a swim up bar. Six Flags as a whole I feel like has been getting less and less nice every year. Hope they step it up.

Why 3 stars? Because it could use some serious updating, but still made for a day of fun. --- --- --- When we first arrived, the day started off a little rough because the parking attendant started rattling off a list of attractions that were closed. And that list was long. It included one of few things that was geared toward younger kids and that's the whole reason we came. It wasn't feasible for us to just leave and come back another day because our son would have gone into defcon 5 mode, considering how excited he was to go to the water park. The reasons they have for these things being closed was "staffing issues." I realize that has been a problem for a lot of places recently, but I guess I just assumed Six Flags would have their stuff together and not have to shut down half the park. We went in anyway and headed for the one thing our son could do. At first, he didn't seem impressed, but as the afternoon went along, he seemingly became more and more into it. From my perspective, the slides were really slow and everything was a bit run down, but he enjoyed himself. After a couple of hours, we were starving and planned to be done for the day so we could go eat. But when we found out that the other attraction for smaller kids had opened and that you could re-enter for free (and park for free), we decided to come back after lunch and our sons nap in the car. In total, we were at the park a bit more than 4 hours, with about a 90 minute intermission in the middle. Our son really enjoyed himself, even though the park could use a massive face lift. Almost everything looks and feels like it was installed in 1994 and hasn't been touched since. But, it's the closest amusement park to our house and our son seems to love it, so maybe we will come about once a year. But next time, we will probably try one of the other water parks in the Houston area.

Customer service is absolutely awful. Several of your employees needs people skills (Cole, Tayla, and wish I had her name but young lady cleaning parking lot.). Never disrespectful, condescending, and more. Personally I should have received a refund since I couldn't enjoy the party. I will not be going back

When you go to this park, be very careful because your stuff will get stolen and Customer relations don't care my family and I already had two of our cups stolen one last week and one this week. It was my cup this week was my nine year-old cup last week and I contacted corporate and they told me they will talk to the park and make a decision. So basically nothing is going to happen cause cr already told me to contact corporate so basically I'm just getting the runaround which all bad business.

This is the second year that we've had season passes for Splashtown, so we've had an opportunity to visit the park several times. The kids enjoy the water slides, wave pool, and lazy River. As other reviewers have mentioned, some of the slides are always closed. The bathrooms are clean and lockers are available to rent. The lines for food or drink can be long, and the prices are high, as you might expect. The people who work in the parking area, and those who work at the entry have always been helpful and pleasant. Unfortunately, the same cannot be said for the employees who work inside the park, who are mostly surly teenagers who don't want to be there. To be fair, a few of them are nice, but keep your expectations low. I think Splashway in Sheridan, Texas is infinitely nicer, but it's a longer drive from Houston and significantly more expensive. If distance and price aren't a concern, I would recommend Splashway. Otherwise, Hurricane Harbor is good enough.

gets very busy. parking alone was like 27$. some of the slides are fun. long lines. water not very clean.

I forgot to take any pictures since I was busy enjoying Hurricane Harbor for the 2023 season. They have a nice variety of slides for all ages! I'm a big fan of water parks and I'll say this place is definitely a great place to take kids. They have a small pool for toddlers which is a big bonus in my book. Food and drink places are evenly spread out and accessible, get ready to pay theme park prices, and their seating options that are at a first come first serve basis are spread out through the park, but there are some pool chairs that aren't going to be covered by chairs. A thing to note, the staff this year are very "whatever" attitude. A little more than usual. So if amazing customer service is something that's really important to you then you'll be disappointed.

Update: The management from this establishment ended up doing the right thing and giving us credit for ALL the students that participated on this trip. They offered a voucher for a future visit. Hopefully, the entire park will be open and functional.

I am sad to see the low reviews. I've been coming here for 3 years in a row and let me tell you I love it and the kids love it even more. Service is always friendly and never had an issue with restrooms being dirty. I just don't like that towards the end of the summer the bees and flies gather by the trash cans. Maybe if they invest in time to wash them off every week or two that will help. I love how you can mobile order that's my favorite feature

I have been trying to get a hold of customer svc for 3 months. I chatted and waited 20 mins with no live agent. I called and could not get out of the automated system. I emailed and have no reply back. The customer service dept is non existing. Trying to pay my outstanding debt from last yr. Attempted to cancel season pass after the chemical incident last yr to no avail. I drove to the facility and was told I needed to call national customer svc. Stay away from this establishment. No body will get back to you if you need customer svc assistance.

The day I bought me and my sons season pass was the day they shut down due to a chemical leak. We got to the park late and couldn't get in because of it. I waited to request the refund because I received emails saying it would reopen in 2 days, so I thought we could still use the passes before the end of summer. After 2 days, they sent another 2 days of closure. Then it turned into weeks. I finally requested my refund and had guest relations contact me back right away saying it's not an issue they would refund the full amount due to the circumstances. I immediately got the notification of the refund, and followed with another email saying that the refund had been CANCELLED. I reached out to guest relations- no reply. I reached out to the support team through the PayPal app, and I was told to give it 5-10 business days to process. (Also, they refunded to my paypal cash plus account that I didn't even have or use). Over a month later and I still don't have the funds, just checked the status of my refund and it showed canceled. I'm annoyed.

This is the world's worst water park. Every time we go there there's always something wrong with the rides that my kids love. It's not worth buying a season pass that's for sure. I will never do that again. Big fucking rip off.

Lot's of family summer water fun. There's a wide variety of rides and pools for your preferred level of thrill. The annual pass is a good deal, even if you only plan to go a couple of times. You can either get the annual pass cheaper earlier in the year or in the middle of the summer so you can go early next summer as well. While Splashtown is typically only open from late April to early September, you can go to Six Flags in San Antonino as well, even with the cheapest annual pass. However, you only get free parking at your "home" park. We try not to bring too much into the park as you can go back to your car and reenter the park throughout the day.

The bars need to be improved. Most of the bartenders they have are incompetent. They will have 3 bartenders at a time and still it will take 20-30 mins to get a drink. And there is also a "policy" (only some will enforce) that you can only order one drink at a time (including shots), and then you have to wait another 30-45 mins to order your next drink. It's very ridiculous.

Took 15 minutes to exit the park because they have all the exits closed until the park closes then they open them up

Drove and hour and ten to arrive to 1/2 the park closed for maintenance. We purchased our ticket right before walking out the door and no information was posted to their website. The park refused to offer any sort of rain check or refund even after chatting online & calling customer service. We were told to "plan ahead" but we can't plan ahead on their failure to maintain their park to ensure it's in full working order. The only one expected to pay that price is the customer; not the company that failed to begin with. There WERE, however, pop-ups on their website to alert to their "sale" but not to forewarn that 1/2 the park was shut down. This company definitely has their priorities in order. ($$$)

I would give this place a zero but not sure it would let me write a review of less than one star. Not a safe place to go at all. My son was attacked by some people there and he was detained by the park security against his will even though the Houston police had said he was free to go. Park security treated him like he was the attacker when he was the one attacked. Keep yourself safe and avoid this place.

Great spot for the summer! I grew up going here and returned this year as a 23 year old and had just as much fun as I did as a kid!! Some of the rides were closed, but the ones that were open were so fun!! I didn't feel grossed out at all. It feels very clean (for a public water park)! And the season pass is a GREAT deal!

First time back for the start of Summer! Diego, Jay, Tre and the third male bartender on deck today near the surfing ‍ attraction/changing rooms/bathrooms, were all great! Good service, chatted with us, fair service!! We enjoyed the strawberry daiquiri with tajin/chamoy rim & a jalapeño strawberry marg on the rocks with sugar!Came back for more drinks. Will be back to enjoy the great bar service, and fun rides! Seems like they take everyone's safety seriously and I am VERY favorable of that. Thank you! :)

Honestly, the slides are fun and this could have been an awesome place. Pulling up, the people working the parking area were all very nice and we were excited. The people working inside the park were probably the most unhappy people I've ever seen working. It's hot and they have to deal with guests all day, but holy guacamole they hated every single one of us. I asked a girl at one of the concession stands for one bag of chips and 3 bottles of water and I felt like I was on a Saturday night live skit because of how awkwardly unhelpful she was. It was beyond weird. If you are going to Splashtown, you will enjoy the slides but the lines are long and be prepared with your own cooler with snacks and food unless you want to be death stared for even considering purchasing food or water. We unfortunately won't be back. I'm glad we tried it.

This place is horrible. My partner and I came from out of town excited to try this hurricane harbor out. They had about 5 water slides opened, the lazy river and wave pool. They were severely understaffed. The employees were very rude and unwilling to help out. The inner tubes were severely underinflated which was causing a lot of people to get stuck. They need to regulate their water pressure because there is not enough throughout the slides, and too much at the exit of the slide. Every slide threw me out of my tube at the end because of how much water pressure there is! The lazy river is a hazard as they have steep drops that come out of nowhere with no warning signs. That is a potential twisted ankle or worse. One of the railings walking up to ride a slide was repaired with duct tape. The waves in the wave pool were so erratic, that it was tossing grown people around in the shallow end. Not safe for kids! I do not recommend at all!

I've been coming to this park for ages! I have seen it through all its changes. I believe this is the best change yet and the best is yet to come. They are still going through the process of rebranding it and changing their operating procedures. Imagine having to retrain all the employees?!? Anyway, It's still the same park that we all cherish and love & have fun at! I always have fun and my kids love it! They are teenagers now and have been coming since they were 3! Everyone is always nice, the park is always clean and as of right now they're just working through some kinks. It's a great place to have fun, go swimming ride some fun rides, it's cool! It's a theme park, lower your expectations and maybe you'll have fun!!

Visit 2021 and its doing great. We have the Elite pass so it was super fast and easy definitively recommend to get that pass. Get free parking, discounts in food and gifts and fast entrance. It was clean as well.

I miss when it was just WetN Wild Splashtown but I so enjoyed myself on last week. Since covid the tickets are half off which is the appropriate price instead of paying $64 you'll pay $30. I hate now we have to pay $20 for parking. The lines weren't crazy but it was a nice crowd for a Wednesday. The funnel cakes didn't taste the same at all and was overpriced. 2 funnel cakes for $30 wasn't worth it AT ALL. My favorite rides were the Big Kuhunna and the yellow and blue wave bowl that you see off the freeway. It was a great experience and I'm already ready to return.

My family and I had a lot of fun. However, I didn't like the food selection and price. I'm definitely going since we purchased the season passes just wont be eating there.

This place is disgusting. Vomit on the stairs that no one cleaned up was nauseating! Then, the food lines were absurdly long and absolutely no one was in a rush to serve the patrons. It was over 30 min wait for overpriced gross food.

I looked this place up beforehand and it said $29.99 per person. When we got to the entrance, the cashier said $65 per person! I was shocked and, with my niece, nephew, mom, wife and kids, was looking at a massive expense. The guy said the advertised price was only online. Because you typically have to purchase in advance, I didn't think we had any choice and started to pay. The people behind me started buying tickets on their phone, and so I quickly pulled my credit card out of the machine. It approved anyway, so I immediately asked the cashier for a refund. He said he couldn't and we had to go over to customer service and ask there. We walked over to that window and again requested a refund. Again they refused, even after speaking with a manager, and told us to contact the corporate office. I was very unhappy at this point, but we had a few hours until our plane flight, and it was over 100 degrees out. So, we didn't have much of a choice and went in. It's a typical water park. The employees seemed mostly apathetic, but the rides were pretty fun, and my negative review has primarily to do with the bait and switch pricing and refusal to refund our purchase before we had entered the park. I seriously hope Six Flags is paying attention to this terrible customer experience.

fun but so many people. long ass lines. but fun nonetheless. food is expensive and not really tasty so don't recommend. maybe sneak in food if u can.

This place is a literal definition of okay, it is a fun place to be at and it's all you would expect from a six flags. Although it was a great to ride the rides and flow down the paradise river the kitchen staff is very nonchalant and rude. When ordering my food I gave them my season pass card which had free meals on it. The cashier said it wasn't showing any free meals, I told them about my free meal purchase and they laughed and said "well I really don't have time for this" under their breath. I get it working as a teen at a place like this is stressful but I don't think it was necessary to say that out loud, I've been going to this place many years but unfortunately this will be my last year returning. Very kid friendly, a bit dirty and smelly in some parts of the park. But overall this will be a great choice if you want a one time experience.

Worst coustomer Service when getting food all the workers are angry and with a nasty attuide I had got a drink and she handle to me all mad almost spilling and I asked If they had lids and ignore and called out saying next , the ppl who were next were my brothers and they had cash and she said rudely " we don't accept cash next " in very nasty attitude keep in mind , and I gave my brother my card and I was waiting since my brother was trying to get a drink and she started going off once I had left she said "I can really beat this bi***ch up" what happen to coustomer Service, this is very unacceptable never going to get snacks & food and also don't open ur water before u go in cause they make u throw them away , which was weird cause they let other people take their open waters, don't recommend here , who hires these kind of rude people, very unprofessional I was disappointed

They announce while we're in line that Bamboo Chutes, Big Kahuna, Big Spin, Paradise River (Lazy river), Runaway Rapids, Stingray Racer, Tornado, Treehouse, and the Vortex were all closed due to mechanical issues. In other words, more than half the rides in the park were closed. We had purchased tickets online for my wife and myself (my children have season passes from the g-parents). They said that they were selling tickets half price at the gate due to it. I asked the person making the announcement about getting a partial refund and he directed me to guest services. They told us and everyone else waiting in line wanting a partial refund that since we had already purchased tickets online at a discount we couldn't get any further discount. People were upset and leaving. The customer service staff were terrible, indifferent, and non-apologetic to the issue, though they offered to change the passes to another day and I think they were giving out parking passes as well. They were definitely not a customer service oriented company. We decided to stay since we wouldn't be able to return another day this season and my kids had season passes. The park seemed clean and life guard staff were friendly, but the food service staff were not friendly - they were a bunch of indifferent teenagers and not a single smile among them. It was a strange lunch dining experience. Not sure if or when we'll return. They need to work on customer service.

This waterpark was great the day we visited. Parking was easy with my pass. Wasn't crowded and surprisingly clean!

The rides are actually fun. The water seems to be clean. Although I smelled urine odor when climbing up some of the stairs. The main weakness is that They do not allow outside food (which is fine with me) but then sell you terrible tasting, relatively expensive unhealthy food. No real salads, their chicken wrap is full of mayonnaise and bacon. Their 10.99 slice of pizza is just terrible (see picture) with a layer of thick, burnt cheese. Pizza is served with soggy fries (who serves pizza with fries?).

The park is older, kinda run down but we still had fun. Some of the rides aren't open and they are building something new in the back so I'm assuming there are some upgrades in the works. That's always a good sign of new things to come. I'm excited as my family and I have the six flags memberships and this is our home park. I didn't get to try any food but I plan to visit again soon and I will update my review with a food review included.

Racism, Ice, and Chicken sandwiches. It's obvious the Houston has a large black and Latino customers base - but that's no excuse that the service for the park has to be second class! Yes - six flags is behaving like racists at corporate level. They charge the same price for memberships in Houston as they do everywhere in the US so why does the service inferior. For example the meal plans are a joke (don't buy them) , long cues, the most limited choices of any park, and poor quality. Today only one place was open for lunch and dinner - which was the same food. Who wants to wait 1 hour for a $12 burger? Or 30 mins for overpriced nachos? Even when going to the refill station they didn't even have ice? Does 6 flags have racists at corporate thinking minorities deserve ice in their drinks when it's almost 100 degrees outside or healthy food choices? More diabetic cause sugar and fried food . Is ice and chicken sandwich - good service - and quality - only for the more white parks? Six flags doesn't invest in this park in Houston. Terrible company treating Houston with such Today during Labor Day - staff even worse, food even worse. Zach is the general manager witness how poorly the park was today. So no places for the diamond club members to sit !!! Zero shade for my young child. Food lines 1-1:30 (yes even the diamond section). I spoke with the park manager and there's nothing that can be done - it's just bad bad corporate management that doesn't want to hear our complaints. My advise do no buy a pass and food here - it's not worth it. There are other choices in Houston - go to them. When corporate leaves families in the hot sun, hungry , etc they are the problem. The surveys on line - or emails should be where to complain.

It's good they just need to organize things more. I got my membership that goes for a year hopefully I won't regret it ..