Hyatt Centric Cambridge

I appreciated the staff who saw to it that our room was well stocked with what was needed. I also appreciated that the room was clean, the bed and pillows comfortable, and the room air clean (not stuffy or moldy smelling) as some hotel rooms can be. It was nice to be able to open the window to let in fresh air. The grounds are nice and relaxing. The proximity to amenities such as grocery store, bakeries, pizza restaurants, all in walking distance, is also great.

The hotel has 150 rooms. parking is only approximately 30 spaces, if you dont book the few places you have to walk 8 minutes from a park and ride. Not a good start. |1. When booking the room (king with view) it says carpet - there was none. 2. hypoallergenic - took this to mean the room was designed with allergies in mind.- pillows and quilt were duck down not good for asthmatics. Tried ringing room service, no answer, my wife had to go to reception to ask for allergen free pillows and quilt. after 15 minutes all the girl could get was one foam pillow and a single quilt. |3. Shower floor was very smooth and I nearly slipped twice. |4. My wife wanted to put on her makeup, there was nowhere to sit to do this, no desk with mirror. |5. Also room booking says mini bar, there was a fridge with two water bottles (not a mini bar) |6. tea and coffee facility was only adequate, we wanted english tea, 2 tea bags only, if we wanted more you had to drink different flavoured teas yuck. |Booking a king size room I expected more thinking would have gone into what the guests might need. I asked at reception what the manager had to say, I was told you should have put your requirements on the bookng form beforehand.|So i would not go to this hotel ever again and would advise caution and checking everything with the hotel before booking to avoid the same problems we had.

Lovely hotel - new and recently built! Convenient busses to get into town. Parking was slightly expensive but safe. Rooms were cosy and comfortable, the shower doors were a bit leaky as they didn't fit properly but overall cant complain. Sharp design and included breakfast a plus.

This hotel is not only well located, but the staff is awesome. Piero is one of the best hotel managers I have interacted with and God knows I have to deal with so many of them every year. When I am in a rush in the morning, rhe breakfast team kindly offers a to-go box for me to take my breakfast away. The rooftop bar is also an awesome place to hangout in the evening.

The room was dated and in need of refurbishment. The bathroom was particularly disappointing, with a smell coming from the shower drain, cracked and damaged tiles throughout, and a visibly deteriorating ceiling. Although we raised these concerns with the staff, their response was dismissive and unhelpful. While I understand that room changes aren’t always possible, no alternatives were offered, and they even refused to refund one day of parking (£20) out of the two we had paid for. Overall, a very disappointing experience, especially for what was meant to be an enjoyable visit to Cambridge.

Stayed at this hotel to celebrate my husband’s birthday with his parents. Unfortunately it has been a horrible experience and definitely tainted my husband’s birthday weekend. Would rate 0 stars if possible, as the customer service was appalling. Not one member of staff that we came across have been friendly, pleasant nor helpful. On one of the days, we had vacated both our rooms from 9:30 and requested our rooms to be refreshed, however when we came back at 14:30, they were not refreshed. When we asked a staff member and front desk if this could be escalated, they did not offer any apologies and were not very nice about it. From the name we knew this hotel was part of the Hyatt group, so we had high expectations but the condition of the rooms were also quite tired. Carpets and walls are dirty and not maintained. Very poor form from the Hyatt group. I will not be back and definitely will not recommend this hotel.

I had a wonderful stay at this hotel! The location is perfect for us and the bed was extremely comfortable. The staff were also fantastic—very friendly and welcoming. Overall, a great stay in a quiet, convenient location with excellent service and comfort. I highly recommend this hotel and would definitely stay here again!

Pretty ordinary hotel for the price. Room quite well equipped, nice bathroom, TV & bed but no goodies. |Breakfast mediocre and cold.|The area is quite good with a supermarket, cocktail bar (Dutch), pizza restaurant and coffee bar.