Amanda
Google
Stayed at this hotel to celebrate my husband’s birthday with his parents. Unfortunately it has been a horrible experience and definitely tainted my husband’s birthday weekend.
Would rate 0 stars if possible, as the customer service was appalling. Not one member of staff that we came across have been friendly, pleasant nor helpful. On one of the days, we had vacated both our rooms from 9:30 and requested our rooms to be refreshed, however when we came back at 14:30, they were not refreshed. When we asked a staff member and front desk if this could be escalated, they did not offer any apologies and were not very nice about it.
From the name we knew this hotel was part of the Hyatt group, so we had high expectations but the condition of the rooms were also quite tired. Carpets and walls are dirty and not maintained. Very poor form from the Hyatt group. I will not be back and definitely will not recommend this hotel.