Hyatt Centric Downtown Minneapolis

The hotel itself is really nice. Location wise, it is situated right in downtown Minneapolis so is perfect for any downtown activities. We stayed in a double queen and were really surprised at the size of the room. The bathroom in particular was fantastic. It had separate shower and tub with the bathtub being huge. The room was cleaned well and even was ready ahead of regular check in time. The check-in process however was not enjoyable. The staff member was unfriendly and actively on their phone and wearing headphones during the whole process. It seemed as if I was an inconvenience. The greatest disappointment of the stay was the parking situation. I understand that downtown parking is regularly difficult and was fully anticipating being in a parking garage. This hotel had a parking garage across the street that they directed us to. The rate was $29 for 4+ hours which got you a dilapidated parking garage that looked like it was seconds from falling apart. When trying to leave the next morning, the gate was broken, and we had to wait over 20 minutes while the people in front of us called customer service. I spent over $50 in parking fees for a 1-night stay. Really disappointed; given the amount of money spent at the hotel you would think parking would be included.

I stayed in a King suite, which was pretty large. It was clean and well maintained. The location of the room wasn't ideal because the windows faced the building on the side, so there wasn't a lot of sunlight coming into the room. The main issue for me was AC -- I don't think the thermostat in my room was working properly - it kept resetting itself. I did speak to the staff and they offered to switch me to another room. The staff is very friendly and accommodating. I had the pleasure of speaking with Alana who tried to make my stay as comfortable as possible.

The Hyatt Centric Minneapolis gave us a nearly flawless stay with very friendly and prompt service as the highlight. ||The rooms were very well maintained and spacious. The one king bed suite had a decently sized living room with a sleeper sofa and a smaller bedroom next door. The sleeper sofa mattress didn't really fit the frame at all, but otherwise the room was well designed and maintained. The bathroom was huge with a tub and well appointed. ||The gym is huge — as you'd expect from a former athletic club — and I thought keeping the walking track and ability to check out squash equipment were a cool touch. ||The service is the real star of the show. Everyone we met was extremely eager to help, and while they don't use the Hyatt Has It app feature (which I wish they did), the front desk replied to texts asking for extra blankets/towels etc. in a matter of seconds. Maurice at breakfast and the woman working the front desk on weeknights (didn't catch her name) were particularly excellent. ||The hotel is downtown in the business district of the city, so it can get a little quiet at night (also a benefit), but it's connected to the Skyway which is great and easy to get to the light rail/Target Field. ||Overall there wasn't much left desired without nit picking — this was a great stay in a good location.

My stay was for a staycation and it was perfect! The hotel is very clean and has a calm and welcoming feeling when you first enter. The front desk staff were very friendly, welcoming, knowledgeable, and overall wonderful to interact with! The room was very spacious and clean, had normal outlets and USB plug ins by the bed which was great along with many other outlets throughout the room in convenient spots which i find very helpful. The room service was quick and convenient. There are a lot of great amenities which is awesome. Overall I would highly recommend this hotel whether it be for a staycation, vacation, for a business trip, or whatever it may be you need a hotel for!

Standard Suite Available on the Reservation System but Not Offered: During my stay, I was informed by the hotel manager that despite the availability of a standard suite, I would not be provided with an upgrade due to the rate at which I had booked my room. The manager explicitly stated that the room I booked was at a lower price and thus I was ineligible for the upgrade. This response was not only unexpected but also deeply disappointing and uncomfortable. As a Globalist member, the cost of the booking should not be a factor in the provision of benefits that are clearly outlined in the World of Hyatt program. The mention of the price paid for the room, coupled with the refusal to honor the promised benefits, undermines the value of the loyalty program and diminishes the trust and loyalty I have placed in the Hyatt brand. It was an unpleasant experience that left me feeling undervalued and unappreciated as a Globalist member.||||||||Malfunctioning Air Conditioning: Upon checking into my room, I discovered that the air conditioning unit was malfunctioning and could not be turned off. Despite my immediate report of this issue to the front desk, it took an unacceptably long three hours for maintenance to be dispatched to address the problem. Even then, the promised room transfer was delayed, leaving me and my companion uncomfortable and inconvenienced for an extended period.||||||||Inconsistent Information Regarding Breakfast Benefit: At the time of check-in, I was informed by the front desk staff that as a Globalist member, I was entitled to a breakfast benefit of $39 per person. However, during breakfast the following morning, I was informed by the server that this benefit would only apply to me if my husband's name was listed on the room reservation. However, the front desk staff never mentioned this when I checked in. This conflicting information caused unnecessary confusion and frustration. In addition, I have never been informed by other Hyatt hotels I stayed previously that the name of my companion should be listed in the reservation to receive the breakfast benefit. ||||||||Wrong Charges Made Regarding Breakfast: As a World of Hyatt Globalist member, one of the key benefits I value is the complimentary breakfast. However, I was dismayed to find that my credit card was charged twice for breakfast during my stay, despite this benefit. I raised this issue with the hotel staff, but the charges have not been rectified. This oversight has caused not only an inconvenien

The hotel is recently renovated and clean. Check in was outstanding with great front desk personnel. The room was very clean with a large clean bathroom. However, the beds were some of the worst I have encountered in a hotel. Dipped severely toward the middle of the bed, with scratchy sheets and poor pillows. We are checking out early to get a better night’s sleep.

I remember it being Grand Hotel and haven't stayed since the switch over to Hyatt. Very good location..nice big room, nice staff. I was lazy on a Monday morning and ordered room service. It was good but think of a Dennys breakfast being served in paper takeout. Coffee wasn't the best and $4 for a cup not worth it. I would stay again but not order room service. I do miss The Grand. They had a great service when you could just order coffee to be delivered to your room the next morning.

Every aspect of my stay was enjoyable, from the smooth check in process, the clean and lovely decorated corner room with comfy king bed, the accommodating and helpful staff, and the cozy lobby with the friendly bartender/waiter at Six 15. Four nights went by too fast. Hope to visit again!

Beautiful hotel. We couldn't have asked for better accommodations or service! Also a great location in the city. Our first time in Minneapolis but definitely staying there next time. Only a couple concerns keeping it from a 5 star. One was the pillows, very limp, way too soft, 2nd was the shower, the pressure wasn't great, maybe we just had bad luck. Third maybe isn't all their fault, but the bar downstairs, we had a 4 dollar charge for automatic gratuity, we only ordered 2 drinks! Also for anybody looking for a hotel gym, they had the nicest I have ever seen!

Poor customer service with dinner service in bar area. The actions of the employee was justified by exhaustion from double shift per general manager

My stay was for a staycation and it was perfect! The hotel is very clean and has a calm and welcoming feeling when you first enter. The front desk staff were very friendly, welcoming, knowledgeable, and overall wonderful to interact with! The room was very spacious and clean, had normal outlets and USB plug ins by the bed which was great along with many other outlets throughout the room in convenient spots which i find very helpful. The room service was quick and convenient. There are a lot of great amenities which is awesome. Overall I would highly recommend this hotel whether it be for a staycation, vacation, for a business trip, or whatever it may be you need a hotel for!

Love love love this hotel! Its location can't be beat and the sheer size of the gym is insane! They also have Peloton bikes that you can use with your own login information. They have full size courts for ping pong and a running track, too. Our room was a standard king and it felt more like a suite. The bathroom is enormous and the bed was super comfortable and clean. No noise from the hallways or the street and very friendly service. We will definitely be choosing this Hyatt hotel when we're back in the city.

This hotel was average in every way. While the location is good for events downtown (Armory, US Bank Stadium) and conveniently near the light rail the service, room, food and ambience were all just ok. Our room was top floor with a nice view but the room was so poorly designed with a lack of furniture it felt uncomfortable. If the price is right and you just need a place to stay without much expectation you should be fine. I wouldn't recommend or return to this hotel.

Hyatt Centric Downtown is the only hotel I will stay at when I come to Minneapolis. The staff was so friendly. My room was great. It was the perfect location. My time there was a great experience.

Was a loyal Kimpton Grand guest and stayed here for the first time since the pandemic and the completion of the renovation and management change. Rooms have a nice refresh and hotel was generally terrific. Team were wonderful. Rooms refreshed. Don't love the remodel of the lobby but understand it. And the gym is OUTSTANDING.

A fun, colorful stylish remodel to the former Minneapolis Athletic Club founded in the early 1900s with great prices, but with some major caveats. Less than $200 a night downtown and a stylish remodel is the plus. But also would point out there were many other full service hotels in this price point during our September 2021 stay. On the minus, the remodel looked good at the surface but many short cuts were taken. We had some rusty old components in our shower, very little shower water pressure, and a child sized toilet that was comically low to the floor, that we assume was a remnant from the past. We had no housekeeping for our three day stay, & were notified of this by email after our booking, and told it was because our stay was so "short." Three days (two nights) is a long time wo go without any cleaning, emptying of trash bins, towels, in a hotel. The front desk staff were inexperienced, unmasked and while nice didn't seem experienced in the hospitality business. Despite being friendly, it was basically self service here. We spent $29 a day for self service parking, so an extra approximately $100 which seemed high, but we were told in and out privileges are a luxury in downtown Minneapolis by hotel staff, so okay. Don't mean to go negative here, but just to say while they have the decor and pricing down, you get what you pay for. I would probably not book again, as one of things I enjoy about a hotel experience is hospitality and a room cleaning. This is not the service experience at the standard you might expect from a Hyatt.

I was pretty pumped to stay at this "new" Hyatt Centric in downtown Minneapolis but there are some nuances with staying here. PROS -Newly renovated interiors (lobby & rooms all had new furniture, wallpaper) -Affordable (1 bedroom suite ~ $200ish per night and very spacious) -Location (easy walk to city hall, plenty of downtown bars & restaurants, all of the sports arenas are situated downtown as well and definitely walkable) -In & out privileges for parking garage across the street -Friendly and accommodating staff -COVID measurements in place to keep a safe environment (only 1 family/group in elevator at a time, ice can be brought up by staff on demand, etc.) -Large gym with newer equipment and amenities (very nice racketball courts & pelotons) -Dog friendly CONS -Definitely noticeable short cuts taken during the renovation which I'm guessing occurred during the middle of the pandemic. The showers, bathroom fixtures, and doors are all original. Hardware doesn't match the more modern and clean style of furniture throughout. Our ceiling showed signs of water damage likely from the room above. -Front entrance door gets jammed and you end up having to muscle it to get it open. Also not very friendly to have to roll up a stroller up a flight of stairs. Accessible lift was available but seemed to be shut off. -Figuring out how to properly enter and exit the parking garage by foot is like a maze. Eventually I gave up and just started sketchily walking up/down the car ramp. While it was nice to get out of town for a weekend, it's very noticeable that Minneapolis has been hit hard by the pandemic and recent unrest. Lots of the nearby establishments downtown are closed and boarded up. All in all it's a bit eerie at times walking the empty streets. Aside from that, this hotel location and value still make it for a good option for downtown Minneapolis, assuming you can look past the shortcomings of the renovation. 'Til next time, cheers!

Hyatt....Hyatt...what a joke! Viking's home game so was hard to find a place near The Armory for a concert we were attending. Customer service was okay checking in and the valet person greeted as they should. Had a few drinks before heading out to concert and returned back to our room around 2am. 20 mins after settling in our room we got 2 warning complaints that we were talking loud and will get escorted out if continued. So we went to bed knowing that the walls were very thin and wanted to respect others who were trying to sleep. Checked out around 10am and needed to break my cash down so I can tip the valet person but the front desk or the bar said no. Asked them I need to break my money to tip the valet but they refused to break my money. Was able to find a few dollars in the car for the valet guy. Next morning my wife notice an extra $250 charge on our card. Called the hotel as to why we were charge and was told that we were smoking weed ( marijuana ). No one in our group of 6 smoke cigarettes or weed in our stay. Front desk person then told us that they got us on camera in the room! So now they have camera in rooms and invading privacy! Asked for the videos, photos and to speak to a manager. Manager got on and said it's not our room that smoke weed. Charges been dropped and manager apologized but this hotel is crap! My family and friends will never rent from this place again. Can only get ice at the front bar downstairs.

I had the pleasure of staying at the Hyatt Centric for 5 nights last week. It was an amazing experience. The hotel and my room are beautiful, and all the staff was really friendly and helpful. The manager was also on hand to make sure that my stay was great. The hotel is in a really convenient location and the attached, heated garage parking was a lifesaver. I'll definitely be back!

Checked in last night and front desk was welcoming and friendly. Parking is across the street, very close so don't bother using valet. But it is available. Room was large, not much of a view in our room but clean and ready when we arrived. Bed and pillows were great and very quiet night. Would definitely stay again. Short walk to Hennipen Ave and bars.

My family and I stayed here while on a visit to Minnesota for a Twins game, and our experience overall was not too bad. The lobby and waiting area was beautifully decorated, and the hotel is in close proximity to plenty of things to do downtown. The rooms were great, and the staff were all friendly at the front desk. The atmosphere was amazing, the only pitfall was the parking situation, but it was an otherwise great experience! Would recommend!

The restaurant took forever for a simple spinach salad. I don't recommend this place. Really terrible!!!

As of now there's only 1 other review for this property. So I'm breaking a personal standard to not arbitrarily grant 5 stars, so as to set the average at what I think this hotel should be, 4 stars. That said, my experience was 5 stars, all the way. But I also keep in mind that people who have limited mobility might have issues with this hotel. And because I am lazy I will simply post this authentic email that was in a response to a question emailed by the hotel manager asking "How'd we do?" It goes: Dear Michael, Thank you for your email. I enjoyed my night at your Centric, finding the space both peaceful and quiet. Unfortunately I wish my stay was longer, it seems like a wonderful respite and a step above other Hyatts I've stayed at in the Minneapolis area. Gigi was exceptional. She was courteous, kind, and informative during my stay, and was willing to accomodate my requests to park my car longer in the loading zone as well as to help me print documents I needed for my day. Without this, I would have had a poorer checkin and frustrating day. It is the personal touches like these that restores my love for the Hyatt brand. I'll honestly appraise what I did not prefer. While I understand the building is older, and moving carts in and out requires the ADA lift, I was surprised to find a short set of stairs to get to my room on the 15th floor. Not a problem, however. Secondly, while I did notice the building was a historic athletic club, this morning going to the gym I was not prepared for the sheer size and scale of the 3rd floor gym. It was fantastic, clean, well spaced, and offered modern machines that I appreciated. Again, this disappointed me only in that I was not at all aware of this jewel of a property, and I did not book a longer stay to be able to relax and unwind with this gym. I'm fairly certain there were other amenities I was not able to appreciate due to my work obligations. Furthermore, I'm moving to the Minneapolis area, and would probably need a good excuse to plan another visit to this incredible property. Thanks to you, Gigi, and the rest of the team for exceeding my expectations today. Brian -end of message. I know, my professional voice is v cheesy. But it's honest... enough.