Hyatt Centric Guatemala City

Lovely place, everything is how one expects it to be, staff friendly, helpful and fast. Rooms are well equipped. We had a wheelchair accessible room which made for a nice and big bathroom. Only the closet space is surprisingly limited. Breakfast buffet has decent choices including some on demand fresh dishes and the pool area is lovely.

Amazing stay at the Hyatt Regency. The rooms are beautiful, clean, and very comfortable. The staff is exceptional — always friendly, attentive, and ready to help.||||The food is delicious, with great quality in every meal. The entire hotel feels modern, welcoming, and perfectly maintained.||||A fantastic experience from start to finish. Highly recommended and will definitely return.

We had the pleasure of staying at the Hyatt for the first part of our week long stay in Guatemala. Glad we chose this location and establishment to start to ease our way into the area. ||The rooms were very comfortable and brought everything we needed.||The gym is much better than we expected. Full rack of dumb bells, treadmills, elliptical, cable machine and bikes. ||The pool is heated and had nice views looking over zone 10.||The hotel was very accommodating and brought a pack-n-play to our room within minutes of us checking in. ||We’d definitely stay here again. ||We never ate at any of the restaurants. ||FYI we stayed Thursday-Saturday. I’d expect to hear some music from the rooftop bar if you’re staying in the 14 level floor. No complaint here, just an observation. ||Everyone was incredibly kind. 5/5 stars. ||Perfect location, walking distance to so many good restaurants.

Hyatt Centric has an excellent location, we were able to walk to many great restaurants in the area. The staff was wonderful, especially the doorman, who was friendly and welcoming at all times. Check-in was fast and smooth, and our room was very clean and comfortable, with everything we needed. We truly enjoyed breakfast each morning, especially the delicious soup they served daily (I miss it already!), along with fresh fruit and many other tasty options. The staff’s warmth made the experience truly special. The hotel feels new, with modern décor, and they even have a coffee shop on-site that serves excellent coffee. I would definitely stay here again.

the hotel was nice. there are two different elevator banks and I saw a gentleman being really confused: one elevator bank to go in and out and one elevator bank to go up and down the rooms, reception, and gym. There was a small coffee shop on the reception floor so if you want a simple breakfast, you can grab from there. It was too bad that they couldn't warm up my croissant. The gym was nice and big. The water pressure in my shower was terrible. they also provide the private ride to the airport at $25 per person or you can get a Uber for 30 GTQ and takes 10 minutes.

Parking is horrible! The hotel is located within a mall that has underground parking that is like a maze, there is no dedicated parking for hotel guests Plus hotel guests that have be it a rental car or otherwise are given 2 daily parking passes, meaning that you are only able to exit TWICE A DAY in a 24 hr period! This is crazy, just too confusing for me, overall we had to pay out of pocket for parking equivalent to $40 a day, highway robbery!! I wasn't lodging there to be indoors all day but to sight see, as well as to attend a friend's destination wedding at a hotel nearby in which that alone had a lot of planned daily activities for their guests to attend to in the surrounding areas Overall not happy, after paying a hefty amount for lodging there,i feel that there were much better choices for other hotels near by with better service and ammenitiea

I rarely write negative reviews, but this experience was truly unacceptable.||From the moment we entered our hotel room, we were hit with an overwhelming sewage smell. When I requested a different room, I was told the hotel was “full.” I asked to leave and receive a refund, but the manager instead offered free wine (which I don’t drink) and sent maintenance. Their “solution” was to tape a drain and spray excessive air freshener. I have asthma, and my partner has allergies—this made the situation worse, not better.||The sewage odor lingered throughout our stay. On top of that, the room itself was poorly maintained:| • Sheets had holes.| • Shower glass was covered with calcium buildup.| • Desk was dirty with stains.| • Notepad had water damage.| • Menus and information booklets were worn and unkempt.||Even the reception desk was filthy at check-in, covered in fingerprints, which set the tone for the lack of cleanliness across the hotel.||We were told we were receiving an “upgrade” (because the hotel was full), but in reality, it was just a room that smelled of sewage. Later, I witnessed another guest checking in that evening—clearly, other rooms were available, making me feel misled.||We tried to salvage the stay by going to the rooftop bar, but it was occupied by a private event. Staff were inattentive and made no effort to accommodate us.||This was supposed to be the relaxing final night of our trip to Guatemala after a 3-hour journey from Lake Atitlán before catching a flight. Instead, I couldn’t bring myself to eat dinner or breakfast at the hotel, questioning the cleanliness of the entire operation.||Bottom line: The hotel should have simply refunded us or provided another room. Instead, we were left in an unclean, smelly environment with dismissive service. I would never stay here again and cannot recommend this property. I will never stay at any Hyatt property in my life.

We had a nice stay here. Spacious room with a very comfortable bed. The heated rooftop pool is a must visit. The breakfast buffet is very decent with a large choice, unfortunately espresso isn’t included with the breakfast.